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PSE&G Reviews (1055)

CUSTOMER HAS AN ELECTRIC ONLY ACCOUNT WITH ELECTRIC HEAT.THE ACCOUNT WAS ESTIMATED MAY - AUGUST WHEN AN ACTUAL READ WAS OBTAINED ON 9/1/2015, CUSTOMER WAS BILLED $FOR ADDITIONAL ELECTRIC CONSUMPTION - THE ESTIMATES WERE TOO LOW.CUSTOMER RELATIONS SPOKE WITH THE CUSTOMER TO DAY AND ESTABLIHSED PAYMENT ARRANGEMENTS CUSTOMER AGREED TO PAY $BY TEH END OF THIS WEEK BEGINNING WITH 12/2015, CUSTOMER WILL PAY THE CURRENT BILL PLUS AN ADDITIONAL $FOR TWELVE MONTHS COMPANY WILL REVIEW THE TAPED CONVERSATIONS BETWEEN THIS CUSTOMER AND THE CS REPRESENTATIVE THAT SHE MENTIONED COMPANY ALSO SHARED INFORMATION RELATING TO ASSISTANCE AGENCIES WITH THIS CUSTOMER CUSTOMER THANKED US FOR CALLINGPARTIALLY SATISFIED

Thiscustomer did tell MsA [redacted] that she provided a key to the company on three different occasions.? MsA [redacted] advised her that she would bring the District Meter Reading Supervisor in on the case since he/she is responsible for the meter readers and the keys.? As previously stated, when company previously spoke with this customer she was advised that we needed access to the gas meter.? There have been several attempts by company to schedule a meter reading appointment so that the gas meter can be read and so that we can install an electronic whereby the meter can be read from outside.? As of this time there are twelve consecutive estimated reads.? At no time was this customer threatened.? When she refused to schedule an appointment with this office she was advised that 1) PSE&G has a right to access its equipment; 2) if access is denied, PSE&G has the right to turn the service(s) off from outside until access is given.? Once this information was shared with the customer she did blurt out access can be given around p.mor p.mor on the weekends.? PSE&G Meter Readers do notwork at night, nor are they regularly scheduled for weekends.? ? The gas is being estimated and it is no known at this time if the estimates are too high or too low.? This can potentially be another dispute if the estimates are too low and the customer ends up with a high bill when the actual read is obtained.? Company needs access right away to obtain an actual read.? ? Please note that company gave customer notice, via Miss A***, that access to the gas meter is requested.? And it should also be noted that the customer refused saying she didn’t want to discuss the gas.? ? ? ? ? At no time did MsA [redacted] tell this customer that she “did not work with billing but the meter department” because that is not true.? MsA [redacted] does not work for either one of those departments and therefore the customer’s claim is inaccurate.? What MsA [redacted] did tell the customer was that she would have MrW [redacted] from Revenue Integrity call her directly.? This is in addition to the District Supervisor following up with her.? ? ? This is a case of meter tampering/theft of service.? The meter was tampered with and was not recording this customer’s consumption.? This is being handled by Revenue Integrity Department.? That representative will follow up with this customer again.? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Our company records indicate that the order was canceled via our website The service appointment was on the tenants account Only the designated user/account holder on that account (tenant) can make changes to orders on the account via the PSEG website account As previously advised, there will be no reimbursement for prior Worryfree contract charges from - current

THE ACCOUNT IS FOR GAS AND ELECTRIC UTILITY SERVICES THE ELETRIC SERICE WAS INTERRUPED 10/14/ DUE TO NON-PAYMENT CUSTOMER’S SERVICE WAS ALSO SHUT OFF FOR NON-PAYMENT IN 7/ AT THAT TIME THE SERVICE WAS CUT AT THE POLE (OUTSIDE THE HOME) IT WAS AGREED THAT COMPANY WOULD ACCEPT $ AND WOULD EXTEND A SIX MONTH DEFERRED PAYMENT AGREEMENT (DPA) TO THE CUSTOMER CUSTOMER MADE PAYMENT, THE DPA WAS ESTABLISHED AND THE SERVICE RESTORED THE VERY NEXT PAYMENT THE CUSTOMER MADE AFTER THE SERVICE WAS RESTORED WAS RETURNED BY THE BANK DUE TO INSUFFICIENT FUNDS THE CHECK IN THE AMOUNT OF $WAS RETURNED UNPAID ON 8/20/ THIS BAD CHECK NULLIFIED THE DPA THAT WAS ESTABLISHED AND WAS NOT MADE GOOD SUBSEQUENT TO THAT RETURNED CHECK, THE CUSTOMR NEXT PAID $ON 9/21/FOLLOWED BY $ON 10/12/COMPANY SPOKE WITH THIS CUSTOMER TODAY CUSTOMER WAS ADVISED THAT ACCOUNT RECORDS DO NOT SUPPORT HIS CLAIM THAT HE MAKES PAYMENTS EVERY TWO WEEKS CUSTOMER WILL OBTAIN BANK TRANSMISSION RECORDS TO SUPPORT HIS CLAIM AND FAX THOSE RECORDS TO THIS OFFICE FOR FURTHER INVESTIGATION THE ACCOUNT BALANCE IS $THERE IS ONE DPA WHICH WAS NOT KEPT COMPANY REQUESTS $ AND DPA ON THE REMAINING BALANCE

? The service at the location was cut at the pole.? At the time of the cut, Floors and were Unknown accounts and Floor was delinquent and listed as a day card.? ? Company was refused access by the tenants who were not entitled to the service.? I spoke with the LL, [redacted] ? [redacted] , today and explained the situation to him.? He expressed that the 3rd floor tenant has been out for about ?" months now (evicted) and he is in the process of evicting the Floor tenant as well.? LL, who has a house account here was advised to contact the company when tenants are evicted/move out and request service be turned off.? He understands and thanked me for calling and explaining it all to him

Customer has had several telephone conversations with this customer to date It has been explained the customer several times that in accordance with The New Jersey Administrative Code (N.J.A.C.) 14:3-3a.1, “A customer wishing to discontinue service shall give notice to the utility” “Where such notice is not received by the utility, the customer shall be liable for service until the final reading of the meter is taken”.Customer previously advised company that she did not remember if she called to close the account and company has no record of customer calling to close the account; therefore customer was advised that she is responsible for this balance Customer spoke with a company representative on 10/18/and requested a billing history That request is being processed Company reached out to this customer today to discuss the bill Company reached voicemail and left a message for her to return our call Direct contact information was provided to the customer

? Company spoke with the customer today.? The customer confirmed that this matter has been resolved.? Account records verify the above referenced account was active from March 9, through July 15, and participated in the Direct Debit Program.? Billing in the amount of $which represents billing from July ?" October 2016, was cancelled.? This left a credit balance of $which has been transferred to customer’s current account.? ? Company extended an apology to the customer for the inconvenience.? Customer was also provided with direct contact information in the event he needs to discuss this further.?

Customer Relations spoke to customer Ms [redacted] on 4/14/ Her current balance is $ She has two prior broken payment arrangements in the last months The customer is also on the Equal Payment Plan I advised Ms [redacted] that we would accept $to restore her service and would offer her a payment arrangement (months) on the remaining balance Ms [redacted] was satisfied and said she would probably make the $in two separate payments Ms [redacted] understands that service cannot be restored until the full $is received The customer's account is noted as well

The customer receives gas and electric services The gas meter is an electronic meter and is read remotely The electric was estimated September through December An actual electric read was obtained on January 25, and customer was billed $for electric consumption; the electric estimates during the four months were too low which led to the higher than bill when the actual read was obtained Company spoke with the customer today and his believes he has provided access to the meter reader to obtain actual electric reads The accounts records do not support this There is a history of estimated reads at this property The customer was advised that the District Meter Reading Supervisor will follow up with him directly to address and resolve this issue going forward The monthly billing invoices forwarded to the customer clearly states if the billing is based on actual reads or estimates Company also left a voicemail message for the customer advising him to contact this office directly if he would like a revised payment arrangement

[redacted] was assessed a security deposit of $due to existing poor creditworthinessShe was contacted on 7/and as a one time only courtesy and out of good customer relations, her security deposit was waived in fullThe account must remain in good standing, in order to avoid a future security deposit assessmentHer original balance (including the security deposit of $114) was $After it was waived, the balance was brought down to $

The electric service supplying [redacted] in [redacted] was cut at the pole on 9/29/due to a collection issue.? A reconnect order was issued on 9/30/at 4:36pm, however the order was issued to reconnect at the meter and not the pole which caused a delay restoring the service.? A second order was issued to reconnect at the pole.? A Customer Relations Consultant contacted [redacted] on 10/1/and advised that the Troubleshooter would be out to the residence that afternoon.? The power was restored on 10/1/at approximately 3:00pm.? Thanks

Customer *** [redacted] moved to this location on 6/22/17- the customer had a balance transferred from a previous location of $2, In addition the customer only made payments on this account since moving here $on 10/18/and $on 12/19/ At the time the service was shut off for non-payment, the balance was accumulated to $The company accepted $to have the service restored on 2/27/18- the service was restored and the customer was put on a payment plan for months to pay $a month plus the current charges The customer must maintain the payment plan to avoid being disconnected again

Complaint: [redacted] I am rejecting this response because the statement is inaccurate See attachment Regards, [redacted] ***

The electric service supplying [redacted] in [redacted] was cut at the pole on 9/29/due to a collection issue A reconnect order was issued on 9/30/at 4:36pm, however the order was issued to reconnect at the meter and not the pole which caused a delay restoring the service A second order was issued to reconnect at the pole A Customer Relations Consultant contacted [redacted] on 10/1/and advised that the Troubleshooter would be out to the residence that afternoon The power was restored on 10/1/at approximately 3:00pm Thanks

CUSTOMER SPOKE WITH PSE&G REPRESENTATIVES ON 11/12/ AND 11/14/ THE CUSTOMER’S READ WAS RECEIVED AND THE PRIOR ESTIMATED BILL CANCELLED CUSTOMER WILL RECEIVE A NEW BILL BASED ON THE CUSTOMER READ PROVIDED SATISFIED

Customer Relations spoke to the customer on 12/10/regarding his concerns about the state of his property as a result of the work done by PSE&G I advised him that his list of concerns were forwarded to management for the division responsible for the work and restoration of the property The manager assured me that we will address all of the issues immediately The manager did mention an issue with the concrete overspray and fixing that Mr [redacted] provided some additional clarity as to what he was looking for and also indicated there was a brick that was also sticking up near where the concrete had been taken up that he wants fixed as well, because it is a tripping hazardI told Mr [redacted] that I would forward that additional information to the manager I also provided the manager with Mr [redacted] direct contact information (with his permission) Mr [redacted] was satisfied with the company's response at this timeHe has my direct contact information if anything else comes up

[redacted] ***' balance is $ The notice amount is $ The most recent payment was received on 11/11/in the amount of $ A payment for $was returned on 10/28/ There have been two broken Deferred Payment Arrangements (DPA) over the last months A Customer Relations Consultant spoke with [redacted] on 11/23/ [redacted] *** stated that he is seeking assistance from OEO [redacted] confirmed that he can pay $by 12/4/ A DPA was made for $60/month plus current for months starting on 1/4/ [redacted] also stated that he has a high bill concern PSE&G will change [redacted] ***' electric meter on 12/2/and then test the meter for accuracy If the meter is tested to be running fast, [redacted] ***' account will be credited accordingly Regardless of the outcome, a meter test results letter will be mailed to [redacted] for his records [redacted] is satisfied

Tell us why here...A statement of account was sent to [redacted] via email on Jan 5, that statement showed the month by month breakdown of consumption for gas and electricity from Oct to April All meter readings were actual during this timeIn a case where there is high consumption, whether this is an obvious case or not, the company must bill according to what the meter registersIn all matters of billing the meter is used as the final means on which consumption is basedSince these were based on actual meter readings, and the account was billed in accordance with the companies approved tariff, the bills appear correct as rendered.A payment arrangement will be offered

Spoke with customer on 1/20/and advised customer that at this time company will waive the deposit as a courtesy Customer has been at this location since account was established the account was in her husbands name until he passed away Previous was in good standing the password has also been removed form the account

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