Revdex.com:
The business (PSE&G) has investigated this complaint and I am satisfied that they are not responsible for the issues that generated the complaint. It appears that the issues have been caused by criminal activity unrelated to PSE&G. I have filed a police report and would like to close the complaint as resolved
Regards,
*** ***
This electric only account was active from 11/20/through 1/31/2016. This is a commercial account and was billed in accordance with the existing rate structure. The Capacity and Transmission Charges are the generation and transmission obligations the customer
requires based upon an average prior summer period billed demand kW (June, July, August and September). This customer used kwh of electricity and was billed $for delivery and $for Supply (“Cap and Trans”) charges, for a total of $ The deposit has also been posted/ credited to the account. Company spoke with the customer and reviewed the billing practices with him. He believes that he should have been given a line by line break down of the charges he would incur when he established the account. He also believes that he should have been provided with a document to sign acknowledging his acceptance/agreement of the billing procedure for that account. Company explained to the customer that it operates in accordance with the set regulations. PSE&G is not required to provide a line by line breakdown of charges when a customer requests a new account. The customer believes he has been taken advantage of and that the Cap and Trans charges are something made up, because he is not familiar with them. The billing on the account is correct. There is a $credit on this account. That credit will be processed and forwarded to the customer. Customer should receive the check by the end of next week. Customer remains unsatisfied
Company received a copy of the *** Revdex.com Inquiry. However, customer did not include any
information other than his name. Company
emailed customer today asking customer to provide us with the PSE&G account
number or the full street address that the account was
for. Once company has that information we will
investigate this matter further
Thiscustomer did tell MsA*** that she provided a key to the company on three different occasions. MsA*** advised her that she would bring the District Meter Reading Supervisor in on the case since he/she is responsible for the meter readers and the keys. As previously stated, when company previously spoke with this customer she was advised that we needed access to the gas meter. There have been several attempts by company to schedule a meter reading appointment so that the gas meter can be read and so that we can install an electronic whereby the meter can be read from outside. As of this time there are twelve consecutive estimated reads. At no time was this customer threatened. When she refused to schedule an appointment with this office she was advised that 1) PSE&G has a right to access its equipment; 2) if access is denied, PSE&G has the right to turn the service(s) off from outside until access is given. Once this information was shared with the customer she did blurt out access can be given around p.mor p.mor on the weekends. PSE&G Meter Readers do notwork at night, nor are they regularly scheduled for weekends. The gas is being estimated and it is no known at this time if the estimates are too high or too low. This can potentially be another dispute if the estimates are too low and the customer ends up with a high bill when the actual read is obtained. Company needs access right away to obtain an actual read. Please note that company gave customer notice, via Miss A***, that access to the gas meter is requested. And it should also be noted that the customer refused saying she didn’t want to discuss the gas. At no time did MsA*** tell this customer that she “did not work with billing but the meter department” because that is not true. MsA*** does not work for either one of those departments and therefore the customer’s claim is inaccurate. What MsA*** did tell the customer was that she would have MrW*** from Revenue Integrity call her directly. This is in addition to the District Supervisor following up with her. This is a case of meter tampering/theft of service. The meter was tampered with and was not recording this customer’s consumption. This is being handled by Revenue Integrity Department. That representative will follow up with this customer again
Spoke with wife on 12/9/and advised her that she was not charged for gas consumption since 12/19/2013. Customer was advised that she received her bill each month that showed zero consumption. Customer was advised that she can be placed on a month payment arrangement to pay the
balance offCustomer stated that she will speak with her husband and contact me back
I have requested copies of the bills for the period in question, however because of the time that has passed since 2014, this is a manual process and will take some timeI Spoke to *** 10/and explained I am waiting for copies of the bills so I can put together statement then I will send to
herI have also requested the debt be returned to PSEG from the agency
*** *** was contacted on 1/21/@ 11:50am to discuss her high bill concernsThis is an electric heating account, based upon all actual readings/consumptionCustomer moved into this location as of 8/2014, and it was explained to her that this is not only a very expensive way of heating your
home, but it is also her first winter at this location (therefore unfamiliar with what type of winter bills to expect)For customer's peace of mind, a diversion of services investigation was issued and customer will be contacted by a field services representativeAs a last step to complete the investigation, we can offer to have her electric meter changed and tested for accuracyCustomer was satisfied with this information and at this time the account balance is current
Customer Relations has spoken to the customer regarding this matter and he has also provided documentation to support the appliance repair charge is currently with a collection agencyOur investigation finds that the charge was placed on Mr*** account in error and should not have been
billed to him. To correct the error, PSE&G will recall the debt from the agency and we will then credit the original account. The customer has requested that once the credit is applied that it be transferred to his active account. Customer Relations last spoke to the customer on 12/and he was satisfied with this outcome. An email was also sent to the customer, per his request confirming the arrangement
Customer Relations contacted Mr*** on 7/1/and left a message for him at 11:45am. Review of the account finds it was started on an estimated index effective 8/1/However, there was an actual reading obtained on 7/29/15, just days prior. We also adjusted the estimated start
index to account for the days difference. No adjustments are due based on this information. However, our office will discuss his concerns in more detail when the call is returned and try and work towards resolution
Complaint: ***
I am rejecting this response because the past due amount is totally bogus and I demand that the final bill adjustedI rented a bedroom apartment, not a family house so to bill me for estimated charges which resulted in $8,is outrageous.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The information provided by PSEG regarding the outages is incorrectThere have been extensive outages, many lasting more than hoursPSEG has provided no information on why an inspection of the circuit has not been conducted in years and they have offered no solution or resolution to the problemThe last power outage caused a fire to my neighbor's garage that resulted in significant damagePSEG has not done anything to ensure that such damage will not occur in the future.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Information that company provided cannot be acceptedThey hide a fact that they set up my condo as commercial on purposeCan you imagine that I live in upscale community where a lot wealthy people live and run coffee shop on the 4th floor? PSE&G rep who started a service a he knew this is upscale wealthy residential community and nobody is allowed to run ANY business therePSE&G secretly converted account to commercial to get more money from community residentsThey knew about itThis is a scamWe will have a meeting in our community to announce about such illegal practice of PSE&GI demand public apology from PSE&GI demand more credit to my account. I turn this case to NJ Attorney General;PSE&G has bad reputation among NJ consumers.
Regards,
*** ***
[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards,
*** ***
spoke with customer on 10/and advised customer that at this time company will accept $by 10/to establish a new payment arrangementCustomer was also advised to apply for assistance
11-02-15Tech arrives on inoperable water heater callTech Determines problem is the thermostat and replaces partCustomer Relations tried t contact customer on 12/and 12/and left a message on the answering machine. A follow up appointment was scheduled for 12/16/between
12-4pm. I will further assist customer when he returns my call
CUSTOMER INITIALLY FILED A COMPLAINT WITH THE NJ BOARD OF PUBLIC UTILITIES ALLEGING HE CALLED PSE&G TO FINAL HIS ACCOUNT, REQUESTED A FINAL READ AT THAT AND PSE&G DID NOT PROVIDE A FINAL READ. COMPANY CONFIRMED THAT THE CUSTOMER’S MOVE OUT REQUEST WAS COMPLETED ONLINE AND AN ACTUAL
FINAL READ WAS NOT REQUESTED. IT IS COMPANY POLICY TO ESTIMATE FINAL READS. THE GAS HAS LONG TERM ESTIMATED READS DUE TO NO ACCESS TO THE METER. BEGINNING WITH 6/25/THE GAS BEGAN TO BE CONSECUTIVELY ESTIMATED AND CONTINUES TO BE ESTIMATED THROUGH THE PRESENT. THE CUSTOMER PROVIDED A READ OF AND REQUESTED THE ACCOUNT BE REBILLED BASED ON THAT READ. THE CUSTOMER WAS ADVISED THAT THE ACCOUNT WAS ESTIMATED FOR OVER A YEAR AND THAT THE CUSTOMER READ COULD NOT BE ACCEPTED; AN ACTUAL READ WAS NEEDED BY THE COMPANY. A NEW CUSTOMER HAS ESTABLISHED SERVICE AT THE PREMISE AND ACCESS TO THE GAS METER STILL HAS NOT BEEN PROVIDED. CUSTOMER SPOKE WITH A CS REPRESENTATIVE ON 1/26/2016. THE FINAL BILL (6/26/THROUGH 7/6/2015) WAS IN THE AMOUNT OF $57.09. AFTER SPEAKING WITH THE CUSTOMER THE CS REPRESENTATIVE CREDITED THE ACCOUNT FOR THE $WHICH CANCELLED THAT FINAL BILL. A CHECK WILL BE FORWARDED TO THE CUSTOMER IN THAT AMOUNT. CUSTOMER WAS ALSO DIRECTED TO PAY THE OUTSTANDING BALANCE OF $WITH THE COLLECTION AGENCY. THE DIFFERENCE BETWEEN THE TOTAL BILL ($04) AND THE CANCELLED BILL ($57.09) IS THE JUNE BILL BALANCE, $118.95. THE BALANCE IS NO LONGER $176.04, BUT RATHER $118.95. THIS BALANCE WILL NOT BE CANCELLED.
Ms*** opened a new account and a deposit in the amount of $was assessed. A Customer Relations Consultant spoke with Ms*** on June 4, and agreed to waive the full deposit as a one-time occurrence. Ms*** was advised that a deposit can be reassessed if the
account becomes delinquent in the future. Thank you
See attached billThe disputed amount of $was credited back to the account on September 15th and the account was rebilled from August to Sept at $(including $service charge) for electric and service charge only for gasI will credit the customer $leaving service
charges only for the last month of usecustomer needs to pay $to close the account
Revdex.com:
The business (PSE&G) has investigated this complaint and I am satisfied that they are not responsible for the issues that generated the complaint. It appears that the issues have been caused by criminal activity unrelated to PSE&G. I have filed a police report and would like to close the complaint as resolved
Regards,
*** ***
This electric only account was active from 11/20/through 1/31/2016. This is a commercial account and was billed in accordance with the existing rate structure. The Capacity and Transmission Charges are the generation and transmission obligations the customer
requires based upon an average prior summer period billed demand kW (June, July, August and September). This customer used kwh of electricity and was billed $for delivery and $for Supply (“Cap and Trans”) charges, for a total of $ The deposit has also been posted/ credited to the account. Company spoke with the customer and reviewed the billing practices with him. He believes that he should have been given a line by line break down of the charges he would incur when he established the account. He also believes that he should have been provided with a document to sign acknowledging his acceptance/agreement of the billing procedure for that account. Company explained to the customer that it operates in accordance with the set regulations. PSE&G is not required to provide a line by line breakdown of charges when a customer requests a new account. The customer believes he has been taken advantage of and that the Cap and Trans charges are something made up, because he is not familiar with them. The billing on the account is correct. There is a $credit on this account. That credit will be processed and forwarded to the customer. Customer should receive the check by the end of next week. Customer remains unsatisfied
Company received a copy of the *** Revdex.com Inquiry. However, customer did not include any
information other than his name. Company
emailed customer today asking customer to provide us with the PSE&G account
number or the full street address that the account was
for. Once company has that information we will
investigate this matter further
Thiscustomer did tell MsA*** that she provided a key to the company on three different occasions. MsA*** advised her that she would bring the District Meter Reading Supervisor in on the case since he/she is responsible for the meter readers and the keys. As previously stated, when company previously spoke with this customer she was advised that we needed access to the gas meter. There have been several attempts by company to schedule a meter reading appointment so that the gas meter can be read and so that we can install an electronic whereby the meter can be read from outside. As of this time there are twelve consecutive estimated reads. At no time was this customer threatened. When she refused to schedule an appointment with this office she was advised that 1) PSE&G has a right to access its equipment; 2) if access is denied, PSE&G has the right to turn the service(s) off from outside until access is given. Once this information was shared with the customer she did blurt out access can be given around p.mor p.mor on the weekends. PSE&G Meter Readers do notwork at night, nor are they regularly scheduled for weekends. The gas is being estimated and it is no known at this time if the estimates are too high or too low. This can potentially be another dispute if the estimates are too low and the customer ends up with a high bill when the actual read is obtained. Company needs access right away to obtain an actual read. Please note that company gave customer notice, via Miss A***, that access to the gas meter is requested. And it should also be noted that the customer refused saying she didn’t want to discuss the gas. At no time did MsA*** tell this customer that she “did not work with billing but the meter department” because that is not true. MsA*** does not work for either one of those departments and therefore the customer’s claim is inaccurate. What MsA*** did tell the customer was that she would have MrW*** from Revenue Integrity call her directly. This is in addition to the District Supervisor following up with her. This is a case of meter tampering/theft of service. The meter was tampered with and was not recording this customer’s consumption. This is being handled by Revenue Integrity Department. That representative will follow up with this customer again
Spoke with wife on 12/9/and advised her that she was not charged for gas consumption since 12/19/2013. Customer was advised that she received her bill each month that showed zero consumption. Customer was advised that she can be placed on a month payment arrangement to pay the
balance offCustomer stated that she will speak with her husband and contact me back
I have requested copies of the bills for the period in question, however because of the time that has passed since 2014, this is a manual process and will take some timeI Spoke to *** 10/and explained I am waiting for copies of the bills so I can put together statement then I will send to
herI have also requested the debt be returned to PSEG from the agency
*** *** was contacted on 1/21/@ 11:50am to discuss her high bill concernsThis is an electric heating account, based upon all actual readings/consumptionCustomer moved into this location as of 8/2014, and it was explained to her that this is not only a very expensive way of heating your
home, but it is also her first winter at this location (therefore unfamiliar with what type of winter bills to expect)For customer's peace of mind, a diversion of services investigation was issued and customer will be contacted by a field services representativeAs a last step to complete the investigation, we can offer to have her electric meter changed and tested for accuracyCustomer was satisfied with this information and at this time the account balance is current
Customer Relations has spoken to the customer regarding this matter and he has also provided documentation to support the appliance repair charge is currently with a collection agencyOur investigation finds that the charge was placed on Mr*** account in error and should not have been
billed to him. To correct the error, PSE&G will recall the debt from the agency and we will then credit the original account. The customer has requested that once the credit is applied that it be transferred to his active account. Customer Relations last spoke to the customer on 12/and he was satisfied with this outcome. An email was also sent to the customer, per his request confirming the arrangement
Customer Relations contacted Mr*** on 7/1/and left a message for him at 11:45am. Review of the account finds it was started on an estimated index effective 8/1/However, there was an actual reading obtained on 7/29/15, just days prior. We also adjusted the estimated start
index to account for the days difference. No adjustments are due based on this information. However, our office will discuss his concerns in more detail when the call is returned and try and work towards resolution
Complaint: ***
I am rejecting this response because the past due amount is totally bogus and I demand that the final bill adjustedI rented a bedroom apartment, not a family house so to bill me for estimated charges which resulted in $8,is outrageous.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The information provided by PSEG regarding the outages is incorrectThere have been extensive outages, many lasting more than hoursPSEG has provided no information on why an inspection of the circuit has not been conducted in years and they have offered no solution or resolution to the problemThe last power outage caused a fire to my neighbor's garage that resulted in significant damagePSEG has not done anything to ensure that such damage will not occur in the future.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Information that company provided cannot be acceptedThey hide a fact that they set up my condo as commercial on purposeCan you imagine that I live in upscale community where a lot wealthy people live and run coffee shop on the 4th floor? PSE&G rep who started a service a he knew this is upscale wealthy residential community and nobody is allowed to run ANY business therePSE&G secretly converted account to commercial to get more money from community residentsThey knew about itThis is a scamWe will have a meeting in our community to announce about such illegal practice of PSE&GI demand public apology from PSE&GI demand more credit to my account. I turn this case to NJ Attorney General;PSE&G has bad reputation among NJ consumers.
Regards,
*** ***
[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Regards,
*** ***
spoke with customer on 10/and advised customer that at this time company will accept $by 10/to establish a new payment arrangementCustomer was also advised to apply for assistance
11-02-15Tech arrives on inoperable water heater callTech Determines problem is the thermostat and replaces partCustomer Relations tried t contact customer on 12/and 12/and left a message on the answering machine. A follow up appointment was scheduled for 12/16/between
12-4pm. I will further assist customer when he returns my call
CUSTOMER INITIALLY FILED A COMPLAINT WITH THE NJ BOARD OF PUBLIC UTILITIES ALLEGING HE CALLED PSE&G TO FINAL HIS ACCOUNT, REQUESTED A FINAL READ AT THAT AND PSE&G DID NOT PROVIDE A FINAL READ. COMPANY CONFIRMED THAT THE CUSTOMER’S MOVE OUT REQUEST WAS COMPLETED ONLINE AND AN ACTUAL
FINAL READ WAS NOT REQUESTED. IT IS COMPANY POLICY TO ESTIMATE FINAL READS. THE GAS HAS LONG TERM ESTIMATED READS DUE TO NO ACCESS TO THE METER. BEGINNING WITH 6/25/THE GAS BEGAN TO BE CONSECUTIVELY ESTIMATED AND CONTINUES TO BE ESTIMATED THROUGH THE PRESENT. THE CUSTOMER PROVIDED A READ OF AND REQUESTED THE ACCOUNT BE REBILLED BASED ON THAT READ. THE CUSTOMER WAS ADVISED THAT THE ACCOUNT WAS ESTIMATED FOR OVER A YEAR AND THAT THE CUSTOMER READ COULD NOT BE ACCEPTED; AN ACTUAL READ WAS NEEDED BY THE COMPANY. A NEW CUSTOMER HAS ESTABLISHED SERVICE AT THE PREMISE AND ACCESS TO THE GAS METER STILL HAS NOT BEEN PROVIDED. CUSTOMER SPOKE WITH A CS REPRESENTATIVE ON 1/26/2016. THE FINAL BILL (6/26/THROUGH 7/6/2015) WAS IN THE AMOUNT OF $57.09. AFTER SPEAKING WITH THE CUSTOMER THE CS REPRESENTATIVE CREDITED THE ACCOUNT FOR THE $WHICH CANCELLED THAT FINAL BILL. A CHECK WILL BE FORWARDED TO THE CUSTOMER IN THAT AMOUNT. CUSTOMER WAS ALSO DIRECTED TO PAY THE OUTSTANDING BALANCE OF $WITH THE COLLECTION AGENCY. THE DIFFERENCE BETWEEN THE TOTAL BILL ($04) AND THE CANCELLED BILL ($57.09) IS THE JUNE BILL BALANCE, $118.95. THE BALANCE IS NO LONGER $176.04, BUT RATHER $118.95. THIS BALANCE WILL NOT BE CANCELLED.
PSE&G does not service the County. Please direct this complaint to Atlantic City electric. I also called the customer and left her a message
Ms*** opened a new account and a deposit in the amount of $was assessed. A Customer Relations Consultant spoke with Ms*** on June 4, and agreed to waive the full deposit as a one-time occurrence. Ms*** was advised that a deposit can be reassessed if the
account becomes delinquent in the future. Thank you
See attached billThe disputed amount of $was credited back to the account on September 15th and the account was rebilled from August to Sept at $(including $service charge) for electric and service charge only for gasI will credit the customer $leaving service
charges only for the last month of usecustomer needs to pay $to close the account