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PSE&G Reviews (1055)

CUSTOMER RELATIONS SPOKE TO THE CUSTOMER ON 10/AND 10/REGARDING HER CONCERNS AND CONFIRMED THAT HER MATTER WAS IN FACT BEING HANDLED THROUGH THE CLAIMS DEPT AND THEY HAD RECEIVED HER DOCUMENTATION PREVIOUSLY SUBMITTED REQUESTING REIMBURSEMENT FOR DAMAGES TO HER PROPERTY. A
RESPONSE BACK TO THE CUSTOMER FROM CLAIMS HAD BEEN DELAYED BECAUSE THEY WERE WAITING FOR ADDITIONAL INFORMATION FROM THE SUBCONTRACTOR. HOWEVER, IN THE INTEREST OF CUSTOMER RELATIONS AND TO ENSURE THAT THE CUSTOMER DOES NOT HAVE TO BE PENALIZED WHILE WE WAIT FOR THE SUBCONTRACTOR, THE CLAIMS DEPARTMENT WILL RESOLVE HER CLAIM FOR THE AMOUNT OF THE ESTIMATE PREVIOUSLY SUBMITTED AND THEN PSEG WILL PURSUE THE SUBCONTRACTOR FOR ANY OTHER OUTSTANDING MATTERS (FINANCIAL OR OTHERWISE). CUSTOMER RELATIONS NOTIFIED THE CUSTOMER OF SAME ON 10/AND ALSO ADVISED THE CUSTOMER TO EXPECT A CALL FROM THE CLAIMS DEPT REPRESENTATIVE THAT HAD BEEN HANDLING HER CLAIM. MS*** *** WAS SATISFIED AND ALSO HAS MY CONTACT INFORMATION AS WELL

After the initial call the customer spoke to a supervisor who explained that this is the Utilities rulesNot too many people place passwords on their account but if they go to that extreme then there is a good reasonThis account is in the name of *** *** not the complainantPSEG stands
by its decisionIf *** calls we will be happy to issue a request for an estimate

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: Thank you so much !! Im praying this does not happen again
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

PSE&G Customer Relations spoke to the customer on 10/21/15. *** *** was advised that because her current account is delinquent (over $owed) she is not eligible to have the deposit returned to the account. Customers must pay their bill in full, on time, every month for
months consecutively before any deposits are returned (with interest). Regarding her request for information on the account she had from 2002-2006, Customer Relations will investigate and determine what information is available to provide about any deposits. Because this is over 10yrs ago, the information available may be limited. The customer understands and will wait for my return call back with any information that we are able to locate

I spoke with Ms*** 8/7/via telephone. She requested that her banking information be completely removed from this account. After she verified the banking information, company went ahead and deleted her information from the account per her request. She also asked to be
refunded for monies already paid on the account. We explained to her that since there is a large balance we are unable to refund her any monies

Complaint: ***
I am rejecting this response because:PSEG's response is misleading and inaccurate:PSEG technician did came on 9/around AM to inspect the electric room, and immediately determined that meters in some units are mistakenly connected to other units, meaning the meter readings are swappedHowever, no action was performed at that time, because the technician need to consult his manager due to the scale of the problemI'm unaware that PSEG came again to do further fixings/inspectionsAnd I doubt that PSEG would come on the same day (9/23) to do anythingThe problem is mostly due to wrongly connected meters to apartment units rather than fast meter readingAfter I updated Revdex.com on the situation last Friday (9/23), I was contacted by a apparently displeased PSEG customer service personnel, questioning me about my contacting Revdex.com again.In sum, PSEG's response is inaccurate and diplomatic in nature, which doesn't address my case at allI hope that PSEG can provide a specific time that they can solve the problem. Last but not least, this problem would likely affect multiple apartments in my buildingPlease let me know if you hear about any similar complaintsOne voice is weak, but a group's voice is strong enough to shake the Utility Monopoly.Really appreciate your help
Regards,
*** ***

Customer Relations contacted the customer on 5/9/and left a message with a live person at 2:45pm and left with my contact information with them. Review of the circumstances find that the customer was given misinformation when she called last year to inquire about suspending the WorryFree
coverage. She should not have been told that she would have to wait the year. If a customer cancels (even a pool heater) they must wait months before signing back up. Because of this error, we will reinstate the customer's pool heater coverage in the interest of customer relations. The coverage becomes effective 5/22/18. Will discuss all with the customer when the call is returned

I spoke to Ms *** 1/and explained the issue here is not related to cooking gas used but heating...it appears she didn't realize she is paying for her own heatI explained that the average daily temp for last Jan was degrees and this jan it was degrees which is why her gas bill is higher this yearShe told me that she had applied to the state for assistance but they lost her paperwork so there has been a delayI referred her back to the State for a status and I have locked her account for daysShe appears satisfied. I can also place her on a payment arrangement if she needs it after she gets her assistance amount

Spoke with customer on 11/4/and advised customer that we will change both her gas and electric meters on 11/7/between 8-12pm

An email was sent to the customer on April 1st providing a statement as he requested(attached) The meters are schedule to be replaced on 4/assuming the owner provides accessThe meter reading Supervisor states he mis-spoke when he said the meter was not read on the 10thIt was read even though it was hidden under a pile of garden furniture Meter reads are cumulative so once a read is obtained it over-rides estimates so the bill is accurateIn a situation such as this we are requred to offer the customer a payment arrangement for the # of months the meter was not readMr *** currently has a month deferred payment arrangement of $plus current effective 4/his meters were estimated for monthsthere will be no further offers

Tech diagnosed problem and ordered parts on 5/19/Tech arrived on 5/27/to install partsBilling dispute regarding contracts and tech did not install partsContract billing dispute was addressed and tech arrived on 6/2/and installed parts under contract

Just wanted to let you know that Mr*** did, in fact, got in touch with me and let me know that there is a third party company (*** *** ***) fixing the sewer pipes in *** ***He also provided me with their phone number so I did apologize to him personally and thanked him for his helpMy complaint with PSE&G is resolved at this pointI just hope that I don't have to go through the same thing with *** *** ***Thank you for your help and following up with me. Have a wonderful day.Thanks

Complaint: ***
I am rejecting this response because:The balance transfer wasn't mine and wasn't from another locationIt was an account in someone else's name that was assigned to meI've contested this from day oneI was disconnected in the middle of the winter when the temperature was in the 20'sI have childrenThis was unreasonable, unsafe and irresponsibleI've put the matter in my attorney's hands at this pointThe "resolution" offered to me - was to pay a bill belonging to someone elseThat isn't a resolution, that's an ultimatum with no reasonable resolution for me
Regards,
*** ***

Our records indicate customer was solicited by *** *** and *** *** on October 13th letters were sent that same day to Ms *** by PSEG to confirm this request was accurate and asking her to call us within days if it was notOn October were were notified that both of the contracts
had been rescinded and ms *** would stay with PSEGOn October PSEG received latters again from *** *** and *** *** stating Ms *** had entered into contracts with themAgain PSEG sent letters to Ms*** that day to confirm and , hearing no response the contracts went into effect on Dec PSEG is prevented by the NJAC from intervening when customers make agreements with 3rd parties for their supply but if the customer disputes agreeing to this contract with Spark she can contact them and ask for proof in the form of a signed document or recorded telephone conversationBoth switches are now pending cancellation.Since then PSEG has been notified by *** *** for Electric and Gas on Jan 23, that a new contract has been issued which will go into effect March In terms of the bills *** *** charged $for gas in Jan and PSEG price would have been $In Feb Major charges $and PSEG would have charged $*** ***r charged $for Electric in Jan and PSEG would have charged $211.77 In Feb *** charged $for Electric and PSEG would have charged $This will also have to be addressed with the Third Party suppliers involvedThe customers total balance is $1533.13 the difference between PSEG and Third Party Charges, which we will hold in dispute is $The remainder of the bill $must be addressed to protect serviceTell us why here

Customer Relations contacted the customer on 5/17. She indicated the disputed final balance is actually from She believes the amount of the payments made on the account would have made the balance lower. In addition, she says there were no actual readings on the account, which
inflated the bill. I advised the customer I would research historical bills and payments and follow up with her. Customer has my contact information as well and was satisfied with the conversation

Complaint: ***
I am rejecting this response because:As previously stated, you have no basis for the charges of $84.57. Your representative told me you would complete a final actual reading on Sept11th which was not done. Also, nothing was mention from your representative about a $disconnect fee either. No one was living in the apartment from Aug13th to Sept 11th, so your estimate is not accurateWhere did the $figure come from? This is an estimate! Based on what? prior usage? that doesn't applyprior September or august? that doesn't applyWe were promised an actual reading and all we got was ripped off and forced to make this complaintAn estimate would not be accurate in this case because no one was living there and it is resulting is us being overchargedAgain, we were told PSE&G would complete a final accurate reading of the meterWe should not have to suffer an overcharge because you failed to follow through on your end
Regards,
*** ***

The customer had contacted our office on 3/2/18- the $was cancelled in the interest of customer relations

Called customer on 3/23/and left a message on the answering machine. Customer had a balance of $from his previous location that was not paid. The balance was sent to an outside collection agency on 3/2/16. I will assist customer with his concerns when he returns my
call.

This customer established her account on 2/1/2017. Based on the customer’s history with PSE&G a deposit was requested on her current account. The deposit amount is $which is two times the average monthly bill for the premise. The customer was directed to speak
with the Collections Department to request the deposit be waived. Customer requested a return call via the automated call system. The automated system did in fact call this customer back on 3/3/at 9:a.mbut there was no answer. Company attempted to reach the customer 3/17/at 11:39. A recorded message advised callers that the customer had not yet set up a mailbox and therefore we were unable to leave a message. The deposit request is in accordance with company policy. However, company will extend a one-time courtesy to this customer and waive the deposit, with the understanding that if the account becomes delinquent the deposit request will be reinstated. Company is unable to reach this customer

The customer (***) told me that she had electric service at that time and that she needed an extension until 8/to obtain proof of payment for $in paymentsI provided her the extension until 8/for the $proof of payments, plus an additional $Now cust says needs until 8/
As of 8/30, no proof of paymentsI also explained that our records show that her electric service was shut off in 5/and there is no indication that PS turned the service back onHowever, her actual electric meter readings show electric usage indicating the customer or someone other than PS turned the electric service onI told her that this is a potential safety issueI told her that we will accept $by 8/24/16, and final DPA on the balanceRegarding the phone call::Upon receipt of the original complaint, I called the customerThere was a message that said the mailbox was not set up yet and I could not leave a messageIt is the customer's responsibility to leave a phone number with voicemail if they are interested in communicating about their complaintThe customer needed to pay $by 8/and only paid $Current balance is 2,687.97, with broken DPA and TSOThere was a return payment in 7/Next payment was 11/2015, $less than the amount of the returned payment and after several billsAs previous informed (mother and girlfriend called and spoke with me), full notice 2,(including proof of payments) is required for RNP

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