[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Customer Relations called Ms*** on 12/and left a message at 12:45. Will review the calls surrounding the missed appointment and also have our Appliance Repair Division what occurred with the missed appointment window on 12/18. Will discuss all when the call is returned and
offer a $credit for good customer relations for the missed appointment and inconvenience. Review of the account indicates that the 12/appointment was ultimately canceled. Review of the order indicates that it was ultimately canceled
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will accept the current investigationAs of today, PSEG is currently investigating my complaint and there has not been a discussed resolutionOnce I receive an answer to my complaint and the results of the investigation, I will know how to proceedThank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
There is no action required since the problem is resolved after I was forced to read my own meter My complaint was made to raise awareness PSE&G's inappropriate and unfair practice of not performing service required (last meter reading) and then billing for ten times more than the average monthly amount I maintain that it is wrong to ask a cus***er to read their own meter, and if they do not, they are expected to pay ten times the amount This is simply poor business practice
In this case, I was able to gain access to the meter However, I'm sure plenty of people have moved out of state and cannot physically do this - nor should they have to
***
Customer Relations spoke to the customer on 4/29. To address her high bill concern for her electric, the company will schedule an appointment to have meter changed and testedAdvised customer if the meter tests accurate, then that confirms our equipment is operating correctly and the bill
will stand as correct as rendered. And if the test results come back with some anomoly that indicates the meter was not accurate, we can address that with the appropriate adjustments. REgarding the customer's concern about the representative she spoke to on 4/27, that call has been forwarded to the appropriate supervisor for review and follow up to determine if there were any gaps in process, policy or customer service level. I apologized to customer for any incovenience or frustration she experienced while trying to get her concerns addressed. The customer has requested that the meter be changed on the same date as a neighbor in 20F. Will check to see if we can accommodate same and will contact the customer back to confirm all. Customer was satisfied with this and also has my contact information if she has any other concerns. The account has been put on hold for days pending the investigation. Customer was directed to continue to pay all undisputed charges in the meantime however
Customer failed to notify PSEG that he was not moving into the premise so the account remained in his name until the landlord took it over againHe was billed $for days, in the interest of customer relations I have waived that chargeCustomer was advised for future reference he is
responsible for the account until he closes it
Customer service was experiencing system problems on Friday 3/so was taking emergency calls onlyNotes on the account indicate that credits totaling $were applied to the account to cover the Worry Free Contract errorA voice mail was left for Ms*** on 3/asking that she call me to
address the other Worry Free contact issues she has
PSE&G they're lyingI do not speak English language and in their Office located in Downtown Trenton, NJ so I tried to speak with a black Lady that she's always there attending and she just told Me "I don't speak Spanish" and she refused to contact Me with any personnel in Spanish language from their Office.] Account number: ** *** *** ** *** TPV *** Hello!! My name is *** ***On August 22nd, an employee named Kevin H*** from *** Energy Power (phone number ###-###-####) visited my house located at *** *** *** Trenton, NJ 08609 and talked to Me in English only about their services where supposedly they offered Me to get big discounts to lower my Power and Gas BillsI do not speak English so the *** Energy Power employee spoke instead to my daughter of years old about it and pretty much gave us a paperwork and told us to mark YES to everything on their contractUnfortunately on the December statement bill from PSE&G show a debt with a total $under *** Energy PowerAnd then on the current PSE&G statement bill of January show a debt with a total $from *** Energy PowerToday on January 30th, so I finally contacted by phone to *** Energy Power in Spanish language and told them about my concern related to the outrageous bills from themSo they told me that now supposedly turned me off (disconnected me) from their services and also told Me to not pay their current bill of January with the amount of $So I went in person to the PSE&G Office in Downtown Trenton, NJ to pay their bill only and a lady from their Office told Me that now I need to pay the whole bill including also *** Energy Power which now has a big total debt of $1,so now supposedly PSE&G do not want to accept my partial payment to end with my current bill of January 2018.1) I want a full reimbursement from *** Energy Power of $related to December statement bill. 2) I want from PSE&G Office of Downtown Trenton, NJ to finally accept my payment of my current January statement bill but without to pay *** Energy Power
A Customer Relations Consultant spoke with *** *** and she e-mailed a picture of the electric meter supplying the restaurant opened on 3/30/15. A new account (#*** was created in the company name (*** *** *** DBA *** *** with a mailing address of *** *** *** ***
*** ** *** and a service start date of 3/30/15. A deposit in the amount of $1,was assessed. *** *** has been advised that if payments are made in full and on time for consecutive months, the deposit will be refunded with interest. The attached e-mail was sent to *** *** confirming this information. Thank you
CUSTOMER CLOSED THE ACCOUNT AS OF 4/30/2015. AT THAT TIME THERE WAS A BALANCE OF $287.55. CUSTOMER MADE PAYMENTS THROUGH8/TO PAY OFF THE BALANCE. THE BALANCE WAS PAID IN FULL AS OF 8/27/2015. CUSTOMER WAS ASSESSED AND PAID A $DEPOSIT ON HIS ACCOUNT.
COMPANY WILL HAVE A REFUND CHECK PROCESSED AND FORWARDED TO THIS CUSTOMER BY THE END OF THIS WEEK
On April 4th, Ms*** service was disconnected for non-payment. The customer made payment that day and a reconnect order was issued. At 19:on April 4th, the responding Meter Technician incorrectly did not complete the reconnect because there was no parking in the immediate
vicinity of the address.On April 5th, a new reconnect order was issued and another Meter Technician responded and at 22:was unsuccessful in contacting the building’s superintendent in order to gain access to the building.The Meter Technician responding to the third reconnect order on April 6th was finally able to gain access to the building and Ms*** service was restored at 12:38.PSE&G will review this incident with those involved.On April 6th, a Customer Relations Consultant contacted Ms*** and she confirmed that the service had just been restored. Ms*** stated that she lost food due the delay and the Consultant provided the number for PSE&G's Claims Department (###-###-####). The Consultant apologized for the delay and credited Ms*** account $for her inconvenience.Thanks
Yes I'm satisfied with the conversation I had today, I had a better understanding and was also informed yesterday that the employee gave me misinformation on 9/I'm hoping in the future all employees are able to satisfy an customer who have more than years of service. ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This was handled under claim # ***. A Claims Representative spoke with Mr*** on 5/15/and explained what transpired with the claim Basically the vehicle in the accident was owned by a prior female friend that resided with him and the vehicle at one time
had insurance with *** The registration on the vehicle had his home address as at the time of registration the female friend resided with himInitially *** *** stated they could not locate a policy and Ms *** did not respond to my letters and thus I ran a DMV check on the vehicle in question and it came up as ***I then contacted *** to file the claimThey advised me no coverage but did not state that the policy was under Mr*** Once she explained our procedures to Mr*** he understoodHe stated once the complaint came in to advise it was resolved
PSE&G Customer Relations spoke to the customer on 10/21/15. *** *** was advised that because her current account is delinquent (over $owed) she is not eligible to have the deposit returned to the account. Customers must pay their bill in full, on time, every month for
months consecutively before any deposits are returned (with interest). Regarding her request for information on the account she had from 2002-2006, Customer Relations will investigate and determine what information is available to provide about any deposits. Because this is over 10yrs ago, the information available may be limited. The customer understands and will wait for my return call back with any information that we are able to locate
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
The customer also filed a complaint with the Board of Public Utilities (BPU) The customers high bill complaint is against a Third Party Supplier *** *** * *** The BPU notified us that the customer will be joining in a class action suit against this Supplier and asked us to put a hold
on the shut off until 4/28/to give time to get this dispute resolved. A hold has been placed and the customer has been notified.The BPU will be handling the customer complaint
Complaint: ***
I am rejecting this response because:The balance transfer wasn't mine and wasn't from another locationIt was an account in someone else's name that was assigned to meI've contested this from day oneI was disconnected in the middle of the winter when the temperature was in the 20'sI have childrenThis was unreasonable, unsafe and irresponsibleI've put the matter in my attorney's hands at this pointThe "resolution" offered to me - was to pay a bill belonging to someone elseThat isn't a resolution, that's an ultimatum with no reasonable resolution for me
Regards,
*** ***
Although a formal bill has not been generated yet, changes made in my online account reflect my request of using the current meter reading, therefore I accept PSE&G responseMany thanks for your helpRevdex.com is the best
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Customer service was experiencing system problems on Friday 3/so was taking emergency calls onlyNotes on the account indicate that credits totaling $were applied to the account to cover the Worry Free Contract errorA voice mail was left for Ms*** on 3/asking that she call me to
address the other Worry Free contact issues she has
Revdex.com:
The business (PSE&G) has investigated this complaint and I am satisfied that they are not responsible for the issues that generated the complaint. It appears that the issues have been caused by criminal activity unrelated to PSE&G. I have filed a police report and would like to close the complaint as resolved
Regards,
*** ***
[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Customer Relations called Ms*** on 12/and left a message at 12:45. Will review the calls surrounding the missed appointment and also have our Appliance Repair Division what occurred with the missed appointment window on 12/18. Will discuss all when the call is returned and
offer a $credit for good customer relations for the missed appointment and inconvenience. Review of the account indicates that the 12/appointment was ultimately canceled. Review of the order indicates that it was ultimately canceled
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will accept the current investigationAs of today, PSEG is currently investigating my complaint and there has not been a discussed resolutionOnce I receive an answer to my complaint and the results of the investigation, I will know how to proceedThank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
There is no action required since the problem is resolved after I was forced to read my own meter My complaint was made to raise awareness PSE&G's inappropriate and unfair practice of not performing service required (last meter reading) and then billing for ten times more than the average monthly amount I maintain that it is wrong to ask a cus***er to read their own meter, and if they do not, they are expected to pay ten times the amount This is simply poor business practice
In this case, I was able to gain access to the meter However, I'm sure plenty of people have moved out of state and cannot physically do this - nor should they have to
***
Customer Relations spoke to the customer on 4/29. To address her high bill concern for her electric, the company will schedule an appointment to have meter changed and testedAdvised customer if the meter tests accurate, then that confirms our equipment is operating correctly and the bill
will stand as correct as rendered. And if the test results come back with some anomoly that indicates the meter was not accurate, we can address that with the appropriate adjustments. REgarding the customer's concern about the representative she spoke to on 4/27, that call has been forwarded to the appropriate supervisor for review and follow up to determine if there were any gaps in process, policy or customer service level. I apologized to customer for any incovenience or frustration she experienced while trying to get her concerns addressed. The customer has requested that the meter be changed on the same date as a neighbor in 20F. Will check to see if we can accommodate same and will contact the customer back to confirm all. Customer was satisfied with this and also has my contact information if she has any other concerns. The account has been put on hold for days pending the investigation. Customer was directed to continue to pay all undisputed charges in the meantime however
Customer failed to notify PSEG that he was not moving into the premise so the account remained in his name until the landlord took it over againHe was billed $for days, in the interest of customer relations I have waived that chargeCustomer was advised for future reference he is
responsible for the account until he closes it
Customer service was experiencing system problems on Friday 3/so was taking emergency calls onlyNotes on the account indicate that credits totaling $were applied to the account to cover the Worry Free Contract errorA voice mail was left for Ms*** on 3/asking that she call me to
address the other Worry Free contact issues she has
PSE&G they're lyingI do not speak English language and in their Office located in Downtown Trenton, NJ so I tried to speak with a black Lady that she's always there attending and she just told Me "I don't speak Spanish" and she refused to contact Me with any personnel in Spanish language from their Office.] Account number: ** *** *** ** *** TPV *** Hello!! My name is *** ***On August 22nd, an employee named Kevin H*** from *** Energy Power (phone number ###-###-####) visited my house located at *** *** *** Trenton, NJ 08609 and talked to Me in English only about their services where supposedly they offered Me to get big discounts to lower my Power and Gas BillsI do not speak English so the *** Energy Power employee spoke instead to my daughter of years old about it and pretty much gave us a paperwork and told us to mark YES to everything on their contractUnfortunately on the December statement bill from PSE&G show a debt with a total $under *** Energy PowerAnd then on the current PSE&G statement bill of January show a debt with a total $from *** Energy PowerToday on January 30th, so I finally contacted by phone to *** Energy Power in Spanish language and told them about my concern related to the outrageous bills from themSo they told me that now supposedly turned me off (disconnected me) from their services and also told Me to not pay their current bill of January with the amount of $So I went in person to the PSE&G Office in Downtown Trenton, NJ to pay their bill only and a lady from their Office told Me that now I need to pay the whole bill including also *** Energy Power which now has a big total debt of $1,so now supposedly PSE&G do not want to accept my partial payment to end with my current bill of January 2018.1) I want a full reimbursement from *** Energy Power of $related to December statement bill. 2) I want from PSE&G Office of Downtown Trenton, NJ to finally accept my payment of my current January statement bill but without to pay *** Energy Power
A Customer Relations Consultant spoke with *** *** and she e-mailed a picture of the electric meter supplying the restaurant opened on 3/30/15. A new account (#*** was created in the company name (*** *** *** DBA *** *** with a mailing address of *** *** *** ***
*** ** *** and a service start date of 3/30/15. A deposit in the amount of $1,was assessed. *** *** has been advised that if payments are made in full and on time for consecutive months, the deposit will be refunded with interest. The attached e-mail was sent to *** *** confirming this information. Thank you
CUSTOMER CLOSED THE ACCOUNT AS OF 4/30/2015. AT THAT TIME THERE WAS A BALANCE OF $287.55. CUSTOMER MADE PAYMENTS THROUGH8/TO PAY OFF THE BALANCE. THE BALANCE WAS PAID IN FULL AS OF 8/27/2015. CUSTOMER WAS ASSESSED AND PAID A $DEPOSIT ON HIS ACCOUNT.
COMPANY WILL HAVE A REFUND CHECK PROCESSED AND FORWARDED TO THIS CUSTOMER BY THE END OF THIS WEEK
On April 4th, Ms*** service was disconnected for non-payment. The customer made payment that day and a reconnect order was issued. At 19:on April 4th, the responding Meter Technician incorrectly did not complete the reconnect because there was no parking in the immediate
vicinity of the address.On April 5th, a new reconnect order was issued and another Meter Technician responded and at 22:was unsuccessful in contacting the building’s superintendent in order to gain access to the building.The Meter Technician responding to the third reconnect order on April 6th was finally able to gain access to the building and Ms*** service was restored at 12:38.PSE&G will review this incident with those involved.On April 6th, a Customer Relations Consultant contacted Ms*** and she confirmed that the service had just been restored. Ms*** stated that she lost food due the delay and the Consultant provided the number for PSE&G's Claims Department (###-###-####). The Consultant apologized for the delay and credited Ms*** account $for her inconvenience.Thanks
Yes I'm satisfied with the conversation I had today, I had a better understanding and was also informed yesterday that the employee gave me misinformation on 9/I'm hoping in the future all employees are able to satisfy an customer who have more than years of service. ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
This was handled under claim # ***. A Claims Representative spoke with Mr*** on 5/15/and explained what transpired with the claim Basically the vehicle in the accident was owned by a prior female friend that resided with him and the vehicle at one time
had insurance with *** The registration on the vehicle had his home address as at the time of registration the female friend resided with himInitially *** *** stated they could not locate a policy and Ms *** did not respond to my letters and thus I ran a DMV check on the vehicle in question and it came up as ***I then contacted *** to file the claimThey advised me no coverage but did not state that the policy was under Mr*** Once she explained our procedures to Mr*** he understoodHe stated once the complaint came in to advise it was resolved
PSE&G Customer Relations spoke to the customer on 10/21/15. *** *** was advised that because her current account is delinquent (over $owed) she is not eligible to have the deposit returned to the account. Customers must pay their bill in full, on time, every month for
months consecutively before any deposits are returned (with interest). Regarding her request for information on the account she had from 2002-2006, Customer Relations will investigate and determine what information is available to provide about any deposits. Because this is over 10yrs ago, the information available may be limited. The customer understands and will wait for my return call back with any information that we are able to locate
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
The customer also filed a complaint with the Board of Public Utilities (BPU) The customers high bill complaint is against a Third Party Supplier *** *** * *** The BPU notified us that the customer will be joining in a class action suit against this Supplier and asked us to put a hold
on the shut off until 4/28/to give time to get this dispute resolved. A hold has been placed and the customer has been notified.The BPU will be handling the customer complaint
Complaint: ***
I am rejecting this response because:The balance transfer wasn't mine and wasn't from another locationIt was an account in someone else's name that was assigned to meI've contested this from day oneI was disconnected in the middle of the winter when the temperature was in the 20'sI have childrenThis was unreasonable, unsafe and irresponsibleI've put the matter in my attorney's hands at this pointThe "resolution" offered to me - was to pay a bill belonging to someone elseThat isn't a resolution, that's an ultimatum with no reasonable resolution for me
Regards,
*** ***
Although a formal bill has not been generated yet, changes made in my online account reflect my request of using the current meter reading, therefore I accept PSE&G responseMany thanks for your helpRevdex.com is the best
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Customer service was experiencing system problems on Friday 3/so was taking emergency calls onlyNotes on the account indicate that credits totaling $were applied to the account to cover the Worry Free Contract errorA voice mail was left for Ms*** on 3/asking that she call me to
address the other Worry Free contact issues she has
Revdex.com:
The business (PSE&G) has investigated this complaint and I am satisfied that they are not responsible for the issues that generated the complaint. It appears that the issues have been caused by criminal activity unrelated to PSE&G. I have filed a police report and would like to close the complaint as resolved
Regards,
*** ***