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PSE&G Reviews (1055)

Customer Relations attempted to reach the customer on 1/24/17, but there was no answer and no voicemail available to leave a message. An email was sent to the email address provided by the customer requesting he contact our office to discuss his dispute (see attached). Review of the
account finds that an actual reading was obtained on 12/12/16, the customer's regularly scheduled read date. The reading was for gas. The customer's account was closed days later on 12/14/with a total amount due of $based on an estimated reading of for gas. After the customer called to dispute the estimated bill, the customer was sent an adjusted bill using the last actual read of from 12/12/The adjusted bill amount was $113.74. Further adjustments were made after the customer again contacted the company. The customer was credited an additional $which represents the difference between the December bill (actual reading) and the revised December bill. Based on our investigation and review of the information, no further adjustments are dueWill discuss all with customer when he contacts our office and work towards amicable resolution of same

Company spoke with this customer 5/12/follow3ing receipt of a BPU InquiryThe account was established 3/21/using an estimateActual reads obtained 1/31/and 3/26/Customer disputes the $bill for the period of 3/21/- 4/28/Customer was advised on 5/12/that company will
rebill the account using the 3/26/actual read as the start index; billing period will be 3/26/- 4/28/15. Customer was also advised to wait until the account is rebilled to determine if an investigation is warrantedPartially satisfied

I am rejecting this response because:
According under NJ law I am entitled to a day written notice of shut offThis was never sent by PsegThey violated my rights and Mr *** *** had no idea about that rightThey need to follow proper protocols
Be a smart consumer, know your rightsYou have the right to utility service if you are a qualified applicant.You shall not be asked to pay unreasonably high deposits as a condition of service, nor to make unreasonable payments on past due bills.You have the right to budget billing, or payment plans if you are an electric, or gas customer.You are entitled to at least one deferred plan in one year.You have the right to have any complaint against your utility handled promptly by that utility.You have the right to call the Board of Public Utilities to investigate your utility complaints and inquiriesYour service may not be terminated for non-payment of disputed charges during a BPU investigation.If you suspect it is not working properly, you have the right to have your meter tested, free of charge, once a year by your utilityFor a $fee the meter test will be conducted under the supervision of the staff of the BPU.You have the right to a written notice of termination, ten days prior to the discontinuance of service.Residential service may be shut-off, after proper notice, Monday through Thursday, 8:a.mto 4:p.mA utility may not shut-off residential service on Friday, Saturday, Sunday or a holiday or the day before a holiday or if a valid medical emergency exists in your household.Winter Termination Program - If you are an elderly or low income customer having financial problems paying your bill you should request the company to enroll you in a budget plan in accordance with your ability to payYou are required to make good faith payments of all reasonable bills for service and in return are assured of the right to have gas and electric utilities service from November 15, to March without fear of termination of such service.If you live in a multi-family dwelling, you have the right to receive posted notice of any impending shutoff This notice must be posted in a common area and/or sent individually to occupants.You have the right to have a "diversion of service" investigation if you suspect that the level of consumption reflected in your utility bill is unexplainably high.Service shall not be shut-off for non-payment of repair charges, merchandise charges or yellow page charges nor shall notice threatening such discontinuance be given.You have the option of having a deposit refund applied to your account as a credit or of having the deposit refunded by separate check

Complaint: ***
I am rejecting this response because: I spoke with my landlord and they advised me that PSE&G's employees do not regularly try to come read the meters or make any attempt to obtain access to the buildings to read the meters
Regards,
*** ***

Company's position remains the same. As previously stated, in cases such as this involving an unpaid balance, any person requesting new service is required to provide lease/deed, proof of prior address and ID. Once Ms. *** provided the required documentation, an account was established in her name

Customer established her current account 4/1/2015. A deposit of $was assessed based on the customer’s payment history with PSE&G. The deposit assessed is two times the average monthly bill for the premise. On all residential accounts, the customer must maintain a
current status for twelve consecutive months at which point the held deposit and any accrued, unpaid interest will be refunded to the customer. The customer has not yet met the requirement to refund the deposit and it continues to be held. Customer Service Representatives are trained to advise customers that a deposit may be required. This information is shared when a customer is establishing a new account. As a one-time courtesy, company will release this customer’s deposit with the understanding that should the account become delinquent at any time, a new deposit may be assessed. A voicemail message was left for this customer advising her of this

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This customer's contact infowas forwarded onto the specific district management that handles this specific territoryAttempts have been made by the Supervisors to try and reach this customer, however, no return phone callWe will assist this customer once he returns our calls

ACCOUNT BALANCE IS $1253.93. THE LAST PAYMENT WAS $5/1/16. THIS CUSTOMER HAS BEEN EXTENDED THREE PAYMENT ARRANGEMENTS DURING THE PAST TWELVE MONTHS AND NONE HAVE BEEN MAINTAINED. COMPANY WILL EXTEND A FINAL FOUR MONTH DPA TO THIS CUSTOMER TO PAY THE CURRENT BILL PLUS AN
ADDITIONAL $313.00. WE REACHED OUT TO THE CUSTOMER TO DISCUSS THIS MATTER. THE CUSTOMER PICKED THE TELEPHONE UP BUT DID NOT RESPOND WHEN I ASKED TO SPEAK TO HER. THE PHONE WAS THEN HUNG UP. ACCOUNT NOTED FOR THE FOUR MONTH PAYMENT ARRANGEMENT. CUSTOMER SHOULD BE DIRECTED TO CALL PSE&G COLLECTIONS AT ***, TO ACCEPT AND SET UP THE PAYMENT ARRANGEMENT

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
whether I am moving or not bears no relevance. I deny that comment about years and quite frankly it bears no relevance to the horrible customer servicethe greed of this company that overbills and bullies will be reported.money money money greed greed greed I guess *** runs the place give me a break
Regards,
*** ***

Customer has three utility accounts with PSE&G. All three accounts have returned checks on them. Customer confirmed that one of the bank account numbers was no longer an active/open bank account. He went on to explain that he removed the account information from his
recordsCustomer was advised that PSE&G still had that bank account information on the customer’s accounts and that is the account that was being debited each month for payments. After speaking with the customer, PSE&G deleted the specific bank account information from the customer’s account. The returned check fees have been credited back to the customer’s account and the “Cash Indicator” has been removed from each of the accounts so that customer can make payments using a checking account. All of this was confirmed with this customer. Customer is satisfied.

The appliance service supervisor contacted the customer and explained that the problem existed before the contract was purchasedTechnician stated that the husband advised him their prior home insurance would not cover the AC repair so he cancelled that coverage and opened a PSE&G
worry free contract. The cost was explained

Customer Relations contacted Ms*** on 11/17/and left a message at 10:42am. Review of her account indicates revisions have been made to her Equal Payment Plan and an order for the street light was issued on 11/10/17. I will follow up with our Street Light Dept to confirm the
status of the order. And when the call is returned, I will address the customer's other concerns regarding her request for furnace inspection and ensure that the Equal Payment Plan issue has been resolved

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution that we discussed is satisfactory to me
Regards,
*** ***

I am not rejecting to make payments, but rejecting the time frame to pay itAlso I dont see where PS & G are crediting me for the amounts I did pay each month?Now PS&G is give me two different time frame I spoke to someone in Custmer servcie she told me yrs, now it years my meter have not been read inside the houseI don't think it affair if it was yrs they are offering me to pay it off in yrswith no help or assistant to bring amount down and I will still have to have to pay my current charges as well.my offer is : 1, if it years then have not read my meter I need 6yrs to pay it off or will they be adjustment amount and make a settle for a less amount in full 2, PS& G to check and credit amounts I pay on my bill each month in writen brake down statement with payments credit for last 6 years on this amount they are assuming I own3 I want to know how did they come up with amout they are charging for each month for for years, due to each month bill is not running the same amount.4, what and where is they policy on how long or how far they are allow to go back and charge a customer in this matter.4,
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The final resolution is still pending.PSE&G technician came and did the reassessmentThe heating coil was mailed to my houseThe repair (coil replacement) is scheduled for April 22,
Regards,
*** ***

A reconnect order was issued for ** *** *** at *** *** *** *** in *** *** on October 12, at 12:36pm. Ms*** made several calls to Customer Service throughout the day to inquire when the service would be restored. The Customer Service Professionals confirmed that
the order was assigned to a Technician but advised that he was not in route yet. Unfortunately, the service was not restored until October 13, at approximately 10:00am. The reconnect order was assigned to a Meter Technician. The Technician’s Supervisor investigated the delay and determined that the Technician had a heavy workload on October 12th. The Supervisor has advised the Technician that he needs to be aware that reconnects can be assigned at any time during the day and that he needs to contact the Chief Meter Technician if he is unable to address a reconnect the day it is received. I left voicemails for Ms*** on October 19th and October 20th, but she has not returned the calls. If Ms*** wants to seek reimbursement for business losses, she would need to submit a claim to PSE&G’s Business Assurance & Resilience Department by calling ###-###-####. Alternatively, PSE&G can credit the reconnect charge of $for good customer relations due to Ms*** inconvenience. If Ms*** would prefer the $credit, she can call *** *** at ###-###-####(***). Thank you, *** ***Customer Relations Consultant

Customer admits she signed the paperwork for *** however their charges were a lot higher than PSEG would have chargedCustomer could argue with *** that she was mislead but that would be an issue between *** and the customerBalance is now $874.46. *** is pending cancel and
the Customer can have a month payment plan at $+ current pending the outcome of *** disputeI called to discuss 2/5/2018 but her voice mail states she is not accepting phone calls

Customer Relations contacted Ms*** on 12/1/and left a message at 11:55am. Review of the account does show several orders to repair her range. The last order dated 11/indicates that the required part was installed. Will confirm with Ms*** that the range is now working
when the call is returned. Will also discuss customer's concerns regarding the recurring orders and as appropriate, can have an Appliance Service supervisor contact her to discuss the issue

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