Customer receives electric service only from PSE&G. The account balance is currently $946.60. Customer received notice that $is due immediately to avoid interruption of service. Company has extended two deferred payment arrangements to the customer in the past
seven months which the customer did not keep. The account balance increases because there is a lack of payments and customer continues to use services. The last arrangement extended to the customer was a twelve month arrangement. Customer was to make a $initial payment followed by current bill plus an additional $for twelve months. This was not kept. Customer was advised by supervisor that company would lower the required amount to $and six month arrangements on the remaining balance. Following receipt of customer’s Revdex.com inquiry, we spoke with the customer again and reviewed the above payment history with her. Customer advised that she may be able to pay $200.00. She was advised that a $would not guarantee her service. At this point either the call was dropped or the customer hung up. Company tried calling the customer back several times but each time the call went right to voice mail
*** ***
I am rejecting this response because: I filed this complaint following the inspection of the propertyI was not present at this inspection nor do I feel the readings are accurateI request a 2-year meter history investigationActual meter readings were recorded when in fact the meter had not been readThat is unethical, illegal and unjust
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
As I can show in previous bills, this exact situation occurred in october and there was never a non-billed monthI will leave the complaint open untill the next billing cycle.
Regards,
*** ***
PSE&G Customer Relations attempted to reach *** *** on 1/12/at 2:50pm and left a message on her voicemail. Review of the account finds that the customer's gas meter had been estimated since the account was opened in March 2013. When we installed a remote device (to ensure actual
readings going forward) in October 2015, we were able to obtain an actual reading and billed for the additional usage. We can offer the customer a long term payment arrangement to pay down the balance over time. In addition, the account has been referred to our Billing Dept supervisors for review to determine if any adjustments may be needed on the account, because the account was started on an estimated started index. Will discuss all with the customer when the call is returned. The account has a hold from any collections through 1/31/while the matter is reviewed/resolved
Spoke with customer on 8/and advised customer that she was billed for actual consumption. Customer was advised that she is using her air more this time of year that's why her electric is higher. Customer was used KW from 6/19/17-7/19/and KW from 6/13/16-7/13/16.
Customer satisfied.
Customer Relations has spoken to the customer regarding this matter and he has also provided documentation to support the appliance repair charge is currently with a collection agencyOur investigation finds that the charge was placed on Mr*** account in error and should not have been
billed to him. To correct the error, PSE&G will recall the debt from the agency and we will then credit the original account. The customer has requested that once the credit is applied that it be transferred to his active account. Customer Relations last spoke to the customer on 12/and he was satisfied with this outcome. An email was also sent to the customer, per his request confirming the arrangement
Complaint: ***
I am rejecting this response because: Let me state some more fact,
For the furnace broke down issue, even after the 2nd call and agreement by another manager, the PSE&G repair person never showed up for the appointment later in the day according to my tenantWe didn't cancel the appointment (why we want to do so??? make no logical sense)In the end, we have to go through other channels to fix the no-heat issue for the tenants immediatelyThe reality is, after spoken with PSE&G representive for multiple times in two days, the worryfree plan was not honored from PSE&G side at allThis is a break of the worryfree contract by PSE&G which PSE&G admited for the mistake.Separately at the time of the heating issue, the PSE&G 1st representative, 1st manager, 2nd representative were all very arrogant and blamed me for not paying the monthly duesI was not treated as a 4-year loyal customer at allWe can again see their arrogant response this timePSE&G refuse to provide any monetory compensation by offering worthless apologyThe damage was already donePSE&G is accountable for its actions and should refund all my payments since
Regards,
*** ***
Customer Relations contacted the customer on 3/19/and left a message for the customer to contact our office to discuss her concerns. Review of the account does find that the account was started on an estimated index of 9422. We did get an actual reading the following day, 12/of
but it was not used to bill the customer. I have escalated the request in our Billing Dept to review the account to make a determination if there is an adjustment due on the account and why nothing had been done to date. I will discuss all with the customer as well when the call is returned
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The electric service supplying ** * ** ** *** *** in *** was cut at the pole on 9/29/due to a collection issue. A reconnect order was issued on 9/30/at 4:36pm, however the order was issued to reconnect at the meter and not the pole which caused a delay restoring the
service. A second order was issued to reconnect at the pole. A Customer Relations Consultant contacted *** *** on 10/1/and advised that the Troubleshooter would be out to the residence that afternoon. The power was restored on 10/1/at approximately 3:00pm. Thanks
Spoke with customer on 8/and advised customer that she was billed for actual consumption. Customer was advised that she is using her air more this time of year that's why her electric is higher. Customer was used KW from 6/19/17-7/19/and KW from 6/13/16-7/13/16.
Customer satisfied
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***
Since January 1, the customer has experienced five extended interruptions. The circuit that serves the customer is *** *** ***. Infrared
and visual patrols of the circuit were done in On March 29, an engineering supervisor contacted the customer and left a message detailing the outage history.Thanks
Complaint: ***
I am rejecting this response because:This complaint was closed before I was even able to speak to the company. They called me while I was away and I returned their call when I returned from vacation and have yet to hear back from them..
Regards,
*** ***
Spoke with customer on 1/20/and advised customer that at this time company will waive the deposit as a courtesy. Customer has been at this location since account was established the account was in her husbands name until he passed away. Previous was in good standing. the
password has also been removed form the account
I am rejecting this response because:
According under NJ law I am entitled to a day written notice of shut offThis was never sent by PsegThey violated my rights and Mr *** *** had no idea about that rightThey need to follow proper protocols
Be a smart consumer, know your rightsYou have the right to utility service if you are a qualified applicant.You shall not be asked to pay unreasonably high deposits as a condition of service, nor to make unreasonable payments on past due bills.You have the right to budget billing, or payment plans if you are an electric, or gas customer.You are entitled to at least one deferred plan in one year.You have the right to have any complaint against your utility handled promptly by that utility.You have the right to call the Board of Public Utilities to investigate your utility complaints and inquiriesYour service may not be terminated for non-payment of disputed charges during a BPU investigation.If you suspect it is not working properly, you have the right to have your meter tested, free of charge, once a year by your utilityFor a $fee the meter test will be conducted under the supervision of the staff of the BPU.You have the right to a written notice of termination, ten days prior to the discontinuance of service.Residential service may be shut-off, after proper notice, Monday through Thursday, 8:a.mto 4:p.mA utility may not shut-off residential service on Friday, Saturday, Sunday or a holiday or the day before a holiday or if a valid medical emergency exists in your household.Winter Termination Program - If you are an elderly or low income customer having financial problems paying your bill you should request the company to enroll you in a budget plan in accordance with your ability to payYou are required to make good faith payments of all reasonable bills for service and in return are assured of the right to have gas and electric utilities service from November 15, to March without fear of termination of such service.If you live in a multi-family dwelling, you have the right to receive posted notice of any impending shutoff This notice must be posted in a common area and/or sent individually to occupants.You have the right to have a "diversion of service" investigation if you suspect that the level of consumption reflected in your utility bill is unexplainably high.Service shall not be shut-off for non-payment of repair charges, merchandise charges or yellow page charges nor shall notice threatening such discontinuance be given.You have the option of having a deposit refund applied to your account as a credit or of having the deposit refunded by separate check.
Customer Relations attempted to reach the customer on 1/24/17, but there was no answer and no voicemail available to leave a message. An email was sent to the email address provided by the customer requesting he contact our office to discuss his dispute (see attached). Review of the
account finds that an actual reading was obtained on 12/12/16, the customer's regularly scheduled read date. The reading was for gas. The customer's account was closed days later on 12/14/with a total amount due of $based on an estimated reading of for gas. After the customer called to dispute the estimated bill, the customer was sent an adjusted bill using the last actual read of from 12/12/The adjusted bill amount was $113.74. Further adjustments were made after the customer again contacted the company. The customer was credited an additional $which represents the difference between the December bill (actual reading) and the revised December bill. Based on our investigation and review of the information, no further adjustments are dueWill discuss all with customer when he contacts our office and work towards amicable resolution of same
Customer Relations contacted the customer on 5/9/and left a message with a live person at 2:45pm and left with my contact information with them. Review of the circumstances find that the customer was given misinformation when she called last year to inquire about suspending the WorryFree
coverage. She should not have been told that she would have to wait the year. If a customer cancels (even a pool heater) they must wait months before signing back up. Because of this error, we will reinstate the customer's pool heater coverage in the interest of customer relations. The coverage becomes effective 5/22/18. Will discuss all with the customer when the call is returned
Complaint: ***I reject this response because the facts are incorrect. 1st paragraph- 6/29/ I was not informed that the bushes needed to be removed in advanceon 6/12/I woke up to find the bushes already cut up debris left on my front lawnThey did not leave a note, a card or an explanation on what happenedIs it because they have an "easement" on my property and they can do whatever they want with no explanation? No accountability? 2nd paragraph-the alleged cost of the restoration was to clean up the mass destruction they left at my front door. 3rd paragraph-PSE&G did not clear the bushes away at all they disrespectfully hacked them up and left them for me to deal with. 4th paragrais understood that the box must be changed and that there is an easement on my property however, that does not give PSE&G's grounds crew to the freedom to destroy my propertyThat is criminal mischiefThe cost of removing the debris and fixing the mess is not alleged at allThe claims department told me that the town pick up should take it awayI'm not sure what town she lives in but my town doesn't accept that size roots or trees they must be trimmed to feet and I do not own the equipment to trim up a root system on a year old bush of that size I paid someone to haul it away. 5th paragraph- To date the sod has been installed and I am very happy with the job that the environmental department has done fixing the grass Note- The rusted out unleveled box has not been replaced yetIt is understood that this will be happening in the next two weeksIf it was a justified emergency in the early morning of 6/12/to cut up the bushes why is it taking so long for them to come and replace it? Why didn't PSE&G send me a letter informing me of their tariff 13.1? When I purchased the house in February PSE&G did not notify me as the new homeowner of any tariff. 6th paragraph- The good customer relations $credit was denied because it is insultingGood customer relations begin by treating your customers with respectTreating your customers property with respectTreating the law with respectHaving an easement on a customer's property does not give PSE&G a legal right to leave it in a massive state of disarray. At this point I am going to be contacting my local Assemblyman, Senators Congressmen and I will continue to pursue my complaint with the BPU.Thank you
Customer receives electric service only from PSE&G. The account balance is currently $946.60. Customer received notice that $is due immediately to avoid interruption of service. Company has extended two deferred payment arrangements to the customer in the past
seven months which the customer did not keep. The account balance increases because there is a lack of payments and customer continues to use services. The last arrangement extended to the customer was a twelve month arrangement. Customer was to make a $initial payment followed by current bill plus an additional $for twelve months. This was not kept. Customer was advised by supervisor that company would lower the required amount to $and six month arrangements on the remaining balance. Following receipt of customer’s Revdex.com inquiry, we spoke with the customer again and reviewed the above payment history with her. Customer advised that she may be able to pay $200.00. She was advised that a $would not guarantee her service. At this point either the call was dropped or the customer hung up. Company tried calling the customer back several times but each time the call went right to voice mail
*** ***
I am rejecting this response because: I filed this complaint following the inspection of the propertyI was not present at this inspection nor do I feel the readings are accurateI request a 2-year meter history investigationActual meter readings were recorded when in fact the meter had not been readThat is unethical, illegal and unjust
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
As I can show in previous bills, this exact situation occurred in october and there was never a non-billed monthI will leave the complaint open untill the next billing cycle.
Regards,
*** ***
PSE&G Customer Relations attempted to reach *** *** on 1/12/at 2:50pm and left a message on her voicemail. Review of the account finds that the customer's gas meter had been estimated since the account was opened in March 2013. When we installed a remote device (to ensure actual
readings going forward) in October 2015, we were able to obtain an actual reading and billed for the additional usage. We can offer the customer a long term payment arrangement to pay down the balance over time. In addition, the account has been referred to our Billing Dept supervisors for review to determine if any adjustments may be needed on the account, because the account was started on an estimated started index. Will discuss all with the customer when the call is returned. The account has a hold from any collections through 1/31/while the matter is reviewed/resolved
Spoke with customer on 8/and advised customer that she was billed for actual consumption. Customer was advised that she is using her air more this time of year that's why her electric is higher. Customer was used KW from 6/19/17-7/19/and KW from 6/13/16-7/13/16.
Customer satisfied.
Customer Relations has spoken to the customer regarding this matter and he has also provided documentation to support the appliance repair charge is currently with a collection agencyOur investigation finds that the charge was placed on Mr*** account in error and should not have been
billed to him. To correct the error, PSE&G will recall the debt from the agency and we will then credit the original account. The customer has requested that once the credit is applied that it be transferred to his active account. Customer Relations last spoke to the customer on 12/and he was satisfied with this outcome. An email was also sent to the customer, per his request confirming the arrangement
Complaint: ***
I am rejecting this response because: Let me state some more fact,
For the furnace broke down issue, even after the 2nd call and agreement by another manager, the PSE&G repair person never showed up for the appointment later in the day according to my tenantWe didn't cancel the appointment (why we want to do so??? make no logical sense)In the end, we have to go through other channels to fix the no-heat issue for the tenants immediatelyThe reality is, after spoken with PSE&G representive for multiple times in two days, the worryfree plan was not honored from PSE&G side at allThis is a break of the worryfree contract by PSE&G which PSE&G admited for the mistake.Separately at the time of the heating issue, the PSE&G 1st representative, 1st manager, 2nd representative were all very arrogant and blamed me for not paying the monthly duesI was not treated as a 4-year loyal customer at allWe can again see their arrogant response this timePSE&G refuse to provide any monetory compensation by offering worthless apologyThe damage was already donePSE&G is accountable for its actions and should refund all my payments since
Regards,
*** ***
Customer Relations contacted the customer on 3/19/and left a message for the customer to contact our office to discuss her concerns. Review of the account does find that the account was started on an estimated index of 9422. We did get an actual reading the following day, 12/of
but it was not used to bill the customer. I have escalated the request in our Billing Dept to review the account to make a determination if there is an adjustment due on the account and why nothing had been done to date. I will discuss all with the customer as well when the call is returned
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The electric service supplying ** * ** ** *** *** in *** was cut at the pole on 9/29/due to a collection issue. A reconnect order was issued on 9/30/at 4:36pm, however the order was issued to reconnect at the meter and not the pole which caused a delay restoring the
service. A second order was issued to reconnect at the pole. A Customer Relations Consultant contacted *** *** on 10/1/and advised that the Troubleshooter would be out to the residence that afternoon. The power was restored on 10/1/at approximately 3:00pm. Thanks
Complaint: ***
I am rejecting this response because: Was informed that the $would be refunded and be charged $for the sealant
Regards,
*** ***
Spoke with customer on 8/and advised customer that she was billed for actual consumption. Customer was advised that she is using her air more this time of year that's why her electric is higher. Customer was used KW from 6/19/17-7/19/and KW from 6/13/16-7/13/16.
Customer satisfied
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***
Since January 1, the customer has experienced five extended interruptions. The circuit that serves the customer is *** *** ***. Infrared
and visual patrols of the circuit were done in On March 29, an engineering supervisor contacted the customer and left a message detailing the outage history.Thanks
Complaint: ***
I am rejecting this response because:This complaint was closed before I was even able to speak to the company. They called me while I was away and I returned their call when I returned from vacation and have yet to hear back from them..
Regards,
*** ***
Spoke with customer on 1/20/and advised customer that at this time company will waive the deposit as a courtesy. Customer has been at this location since account was established the account was in her husbands name until he passed away. Previous was in good standing. the
password has also been removed form the account
I am rejecting this response because:
According under NJ law I am entitled to a day written notice of shut offThis was never sent by PsegThey violated my rights and Mr *** *** had no idea about that rightThey need to follow proper protocols
Be a smart consumer, know your rightsYou have the right to utility service if you are a qualified applicant.You shall not be asked to pay unreasonably high deposits as a condition of service, nor to make unreasonable payments on past due bills.You have the right to budget billing, or payment plans if you are an electric, or gas customer.You are entitled to at least one deferred plan in one year.You have the right to have any complaint against your utility handled promptly by that utility.You have the right to call the Board of Public Utilities to investigate your utility complaints and inquiriesYour service may not be terminated for non-payment of disputed charges during a BPU investigation.If you suspect it is not working properly, you have the right to have your meter tested, free of charge, once a year by your utilityFor a $fee the meter test will be conducted under the supervision of the staff of the BPU.You have the right to a written notice of termination, ten days prior to the discontinuance of service.Residential service may be shut-off, after proper notice, Monday through Thursday, 8:a.mto 4:p.mA utility may not shut-off residential service on Friday, Saturday, Sunday or a holiday or the day before a holiday or if a valid medical emergency exists in your household.Winter Termination Program - If you are an elderly or low income customer having financial problems paying your bill you should request the company to enroll you in a budget plan in accordance with your ability to payYou are required to make good faith payments of all reasonable bills for service and in return are assured of the right to have gas and electric utilities service from November 15, to March without fear of termination of such service.If you live in a multi-family dwelling, you have the right to receive posted notice of any impending shutoff This notice must be posted in a common area and/or sent individually to occupants.You have the right to have a "diversion of service" investigation if you suspect that the level of consumption reflected in your utility bill is unexplainably high.Service shall not be shut-off for non-payment of repair charges, merchandise charges or yellow page charges nor shall notice threatening such discontinuance be given.You have the option of having a deposit refund applied to your account as a credit or of having the deposit refunded by separate check.
Customer Relations attempted to reach the customer on 1/24/17, but there was no answer and no voicemail available to leave a message. An email was sent to the email address provided by the customer requesting he contact our office to discuss his dispute (see attached). Review of the
account finds that an actual reading was obtained on 12/12/16, the customer's regularly scheduled read date. The reading was for gas. The customer's account was closed days later on 12/14/with a total amount due of $based on an estimated reading of for gas. After the customer called to dispute the estimated bill, the customer was sent an adjusted bill using the last actual read of from 12/12/The adjusted bill amount was $113.74. Further adjustments were made after the customer again contacted the company. The customer was credited an additional $which represents the difference between the December bill (actual reading) and the revised December bill. Based on our investigation and review of the information, no further adjustments are dueWill discuss all with customer when he contacts our office and work towards amicable resolution of same
Customer Relations contacted the customer on 5/9/and left a message with a live person at 2:45pm and left with my contact information with them. Review of the circumstances find that the customer was given misinformation when she called last year to inquire about suspending the WorryFree
coverage. She should not have been told that she would have to wait the year. If a customer cancels (even a pool heater) they must wait months before signing back up. Because of this error, we will reinstate the customer's pool heater coverage in the interest of customer relations. The coverage becomes effective 5/22/18. Will discuss all with the customer when the call is returned
Complaint: ***I reject this response because the facts are incorrect. 1st paragraph- 6/29/ I was not informed that the bushes needed to be removed in advanceon 6/12/I woke up to find the bushes already cut up debris left on my front lawnThey did not leave a note, a card or an explanation on what happenedIs it because they have an "easement" on my property and they can do whatever they want with no explanation? No accountability? 2nd paragraph-the alleged cost of the restoration was to clean up the mass destruction they left at my front door. 3rd paragraph-PSE&G did not clear the bushes away at all they disrespectfully hacked them up and left them for me to deal with. 4th paragrais understood that the box must be changed and that there is an easement on my property however, that does not give PSE&G's grounds crew to the freedom to destroy my propertyThat is criminal mischiefThe cost of removing the debris and fixing the mess is not alleged at allThe claims department told me that the town pick up should take it awayI'm not sure what town she lives in but my town doesn't accept that size roots or trees they must be trimmed to feet and I do not own the equipment to trim up a root system on a year old bush of that size I paid someone to haul it away. 5th paragraph- To date the sod has been installed and I am very happy with the job that the environmental department has done fixing the grass Note- The rusted out unleveled box has not been replaced yetIt is understood that this will be happening in the next two weeksIf it was a justified emergency in the early morning of 6/12/to cut up the bushes why is it taking so long for them to come and replace it? Why didn't PSE&G send me a letter informing me of their tariff 13.1? When I purchased the house in February PSE&G did not notify me as the new homeowner of any tariff. 6th paragraph- The good customer relations $credit was denied because it is insultingGood customer relations begin by treating your customers with respectTreating your customers property with respectTreating the law with respectHaving an easement on a customer's property does not give PSE&G a legal right to leave it in a massive state of disarray. At this point I am going to be contacting my local Assemblyman, Senators Congressmen and I will continue to pursue my complaint with the BPU.Thank you