The customer also filed the same complaint with the Board of Public Utilities (BPU) on October 27, 2016-The customer was contacted by my employee Mr. [redacted]. Our records show that the customer received a Notice in August to pay $451.98, by 9/13, but paid nothing. Then in September customer...
received a Notice for the $451.98 due 10/12. Still no pymt. Then on 10/25, service was shut-off. Customer then paid $225.22 and $486.91. Service was restored after the payments were made. The customer contacted the BPU complaining that he was not notified that service would be shut-off. [redacted] called the customer and attempted to explain the notification on the bill. The customer would not listen, he disagreed and hung up the phone.The customer was properly advised on the bill of the dates his payments were due. No credit is warranted for this customer.
Technician arrived on 8/18/16, replaced part for air conditioner and cleaned condenser. No indication of additional problems. Called the customer. Left Message.
I previously contacted you guys, I got a call from pseg my situation is this I'm in the basement of the house, the representative stated she needs a copy of my kids medical records, I told her it should have been faxed over, however I'm undergoing adverse financial issues, she stated that her notes are in the system, she also stated there are no guarantees to secure services without payment, we spoke about a payment arrangement, but to be honest I'm working on coming up with the money so if I could have a little more time to allow that that would be greatly appreciated I cannot be without light or heat at no point in time especially in the winter on the coldest days of the year, temperature ranging from15 degrees etc and lower.Need more time to come up with money
Company spoke with the customer on 6/30/15 and advised him this matter requires in-depth investigation/review. He understands we will follow up with him once our investigation is completed. An updated response will also be provided at that time.
CUSTOMER ESTABLISHED THE ACCOUNT EFFECTIVE 10/29/14. THE ACCOUNT IS FOR BOTH GAS AND ELECTRIC SERVICES.
PRIOR TO THE CUSTOMER ESTABLISHING HIS ACCOUNT THE LAST ACTUAL GAS READ WAS ON 10/20/14 WHEN THE GAS METER WAS SET AND THE INDEX WAS ZERO. THE LAST...
ACTUAL THE LAST ACTUAL ELECTRIC READ WAS 10/22/14,
THE CUSTOMER’S METERS WERE READ ON 11/20/14. CUSTOMER WAS BILLED $66.45 FOR 368 KWH OF ELECTRICITY WHICH IS WHAT THE CUSTOMER DISPUTES.
IT IS COMPANY POLICY TO ESTIMATE THE START INDEX AND FINAL INDEX ON AN ACCOUNT. IF A CUSTOMER WANTS ACTUAL READS AT THESE TIMES, THEY MAY REQUEST IT AND ACTUAL READS WILL BE OBTAINED. OTHERWISE THE ACCOUNT WILL BE ESTIMATED, BASED ON TYPE OF SERVICE(S), PREMISE CONSUMPTION HISTORY, TEMPERATURE, TIME OF YEAR AND OTHER VARIABLE.S.
WE SPOKE WITH THE CUSTOMER AND EXPLAINED THE ESTIMATING PROCESS TO HIM. CUSTOMER NOW UNDERSTANDS THAT GOING FORWARD HE CAN REQUEST THE ACTUAL READS.
COMPANY OFFERED TO SETTLE THE ELECTRIC CHARGES FOR 50%; CUSTOMER AGREED TO ACCEPT. ACCOUNT HAS BEEN CREDITED $33.23. CUSTOMER IS SATISFIED.
As previously stated, this customer established her account 9/25/2015 and closed it 9/28/2016. The customer signed up for the Equal Payment Plain on 1/23/2016 and was billed per original response. This was an electric only account with electric heat. Customer resided at this location during the 2015/2016 winter and heating season. The billing was based on actual reads. Review of the records during the time the account was active shows customer did not call with any high bill concerns until after the account was closed. Each monthly bill provided the EPP amount billed as well as the customer’s actual bill based on the consumption. Company’s position is that the bill is correct as is and the telephone number provided continues to be non-working. Company dialed the contact number four times today and each time the phone rings once and then goes directly into a fast busy signal. Customer should contact this office, Customer Relations, directly at ###-###-#### to discuss this since we are unable to contact her at number provided.
According to PSE&G’s records, a technician reconnected
the electric service on 10/09/15. On 10/13/15, orders were issued for a
part power condition and no power condition. The two troubleshooters who
responded to the customer’s calls reported that the voltage at the meter...
panel
was good, so the issue was not PSE&G’s responsibility. They both
informed [redacted] that the issue was beyond the meter, so she needed to have
an electrician make the necessary repairs. [redacted] hired an electrician
who remade the connections from the electric meter to the customer’s main panel
in the basement.A Senior Engineering Plant Supervisor spoke to [redacted] on
10/15/15. [redacted] states that when the service was either disconnected
or reconnected, she believes that a PSE&G representative caused the
damage to the service. She stated that she has filed a claim for damages
and loss of property.A Customer Relations Consultant left a voicemail for [redacted] on 10/16/15 confirming that the Claims Department will investigate her
concern and provided his number in case she has any additional questions.Thank you.
Field Collections department reports that there are no collector orders on this account . . . PSEG collections does not work on Christmas day . All field collectors on Monday January 25 were supporting meter reading . There is no indication that PSEG has been to the location for any reason...
during this time. I spoke with the customer on January 27th and explained the above but as a precaution asked that the field collections department call him also. A voice mail was left by field collections on 1/27 it has not been returned.
ACCOUNT BALANCE IS $1253.93. THE LAST PAYMENT WAS $450.00 5/1/16. THIS CUSTOMER HAS BEEN EXTENDED THREE PAYMENT ARRANGEMENTS DURING THE PAST TWELVE MONTHS AND NONE HAVE BEEN MAINTAINED. COMPANY WILL EXTEND A FINAL FOUR MONTH DPA TO THIS CUSTOMER TO PAY THE CURRENT BILL PLUS AN...
ADDITIONAL $313.00. WE REACHED OUT TO THE CUSTOMER TO DISCUSS THIS MATTER. THE CUSTOMER PICKED THE TELEPHONE UP BUT DID NOT RESPOND WHEN I ASKED TO SPEAK TO HER. THE PHONE WAS THEN HUNG UP. ACCOUNT NOTED FOR THE FOUR MONTH PAYMENT ARRANGEMENT. CUSTOMER SHOULD BE DIRECTED TO CALL PSE&G COLLECTIONS AT [redacted], TO ACCEPT AND SET UP THE PAYMENT ARRANGEMENT.
PSE&G’s Revenue Integrity Department’s investigation confirmed that the outside electric meter of record was found wi3th no seals securing the meter and no rotation of the meter disc. When the enclosure cover was removed, the meter glass cover seal had also been removed. The voltage...
and connections were checked and were all fine. A new electric meter was installed and secured with a barrel lock. Forward cursor movement was confirmed. The test shop confirmed the meter had been tampered with internally - the lower bearing screw was burred and lowered. Based on the inconsistent erratic meterreadings, it appears the meter bearing screw was tampered with periodically. The customer now disputes consumption since the meter was changed. This is because the current meter is recording consistent consumption whereas the prior meter, which had been tampered with, was not. Company spoke with this customer again today. The customer was advised that the gas meter has been estimated and company needs access to change the gas meter and obtain an actual read. The customer refuses to provide access because according to her, she has provided multiple keys to the company so that the meter can be read on the scheduled monthly meter reading date. Customer was advised we will have the District Meter Reading Supervisor follow up with her regarding the issue of the keys.
Customer Relations contacted Mr. [redacted] on 12/27 and left a message. Our records indicate that customer contacted the company on 12/20 for an appointment for a dryer. There was nothing available until 1/3/17. The customer was dissatisfied with this. Per notes on the account, the...
customer expressed his dissatisfaction on social media and it was ultimately escalated and an appointment was scheduled for 12/22. The company kept the appointment and it was determined that a part was needed. The part was ordered and our records show the part is in. Will discuss all with the customer when the call is returned and will work to resolve any additional issues. Please be advised that having a Worryfree contract does not guarantee priority service, as indicated on page 10 of the terms and conditions of the contract, our response times vary by seasonal demands and by the nature of the problem.
This is an electric only account. Balance is $1405.72. The last payment was $50 paid on 5/5/2017. Customer has been given two arrangements but they have not been kept. Company can extend the customer a twelve month payment arrangement as a courtesy, however customer...
will be required to pay the current bill each month, plus an additional $117 towards the outstanding balance. Company attempted to reach this customer at the telephone number provided. We were unable to reach her but we did leave a voicemail message asking that she return our call. We will discuss the payment arrangement with her and explain to her that she cannot pay a flat amount $50 or $75 per month. Additionally, after reviewing customer’s request for medial status on her account, her request was denied. Customer uses equipment that can run via battery.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer receives gas and electric services from PSE&G. The billing is based on actual reads. The customer is also on Equal Payment Plan ($269 per month) and the balancing month is November. On 9/30/16 the balance was $670.38. Customer made a DPA on that...
date to pay $302.38 on 9/30/16 and beginning 10/2016 to pay the current bill plus an additional $46.00 (DPA) for eight months, at which time the account would be current. When the account was balanced out 11/2016, the customer was billed as follow: $135.75 - amount of usage over the amount billed (11/2015 – 11/2016) $269.00 – current EPP amount $ 46.00 – DPA $ 12.94 – WorryFree coverage Company spoke with the customer to day and reviewed the billing with her. We reviewed the EPP as well her DPA. Customer was concerned because her payment due date is 11/30/16 and she is unable to pay the $463.69 by then. Customer was given an extension, per her request, to 12/6/16 to make her payment.
Called customer on 3/23/16 and left a message on the answering machine. Customer had a balance of $186.49 from his previous location that was not paid. The balance was sent to an outside collection agency on 3/2/16. I will assist customer with his concerns when he returns my...
CUSTOMER RELATIONS CONTACTED THE CUSTOMER AND CONFIRMED WITH HER THAT SHE HAS IS SCHEDULED TO HAVE AN INVESTIGATION COMPLETED ON 1/22/14. THE INVESTIGATION WILL CONFIRM WHAT METERS ARE SUPPLYING HER WITH GAS AND ELECTRIC SERVICES. CUSTOMER UNDERSTANDS.
Customer Relations spoke to Ms. [redacted] on 3/4/16. She confirmed that the required payment of $500 was made and a deferred payment arrangement was made. However, the rep neglected to issue the reconnection order. I apologized for the inconvenience and issued the reconnection...
order. In the interest of customer relations, I also waived the $45 reconnection fee. The customer was satisfied and she also has my direct contact information in case she has any further questions or concerns.
Complaint: [redacted]
I am rejecting this response because:
1- Second tech had full access to the system and refused to look at the water heater. The access was the same for all THREE (3) visits)2- Never received a call from PSEG.3-$25 credit is unacceptable for lost of 3 days work and 4 days with no hot water.
Regards,
[redacted]
based on payment history the deposit was due to be refunded in June 2015, but then there was an additional delinquency in Sept 2014 which started the 12 months over again. The deposit is held until we have received 12 CONSECUTIVE and ON-TIME payments. It is possible the customer was given incorrect information along the way, that will be addressed internally, however, the deposit will not be refunded until the criteria is met.
CUSTOMER RECEIVES GAS AND ELECTRIC SERVICES. THE GAS WAS CONSECUTIVELY ESTIMATED WHEREASTHE ELECTRIC METER IS READ EACH MONTH. WHEN AN ACTUAL GAS READ WAS OBTAINED ON 7/3/15 CUSTOMER WAS BILLED $564.59 FOR ADDITIONAL GAS CONSUMPTION; THIS MEANS THE GAS ESTIMATES WERE TOO LOW. ...
THE CUSTOMER’S MONTHLY INVOICE ADVISES THE CUSTOMER IF THE CURRENT BILL IS BASED ON AN ACTUAL READ OR AN ESTIMATE. THE MONTHLY BILL ALSO PROVIDES THE SAME INFORMATION FOR THE PRIOR MONTH. THE BILL ALSO PROVIDES THE CUSTOMER WITH THE NEXT SCHEDULED METER READING DATE. ACCOUNT RECORDS CONFIRM THE GAS WAS ESTIMATED DUE TO NO ACCESS TO THE GAS METER. COMPANY ATTEMPTED TO REACH THIS CUSTOMER BUT REACHED HER ANSWERING SERVICE INSTEAD. WE LEFT A MESSAGE REQUESTING THAT SHE CONTACT THIS OFFICE DIRECTLY TO ADDRESS THIS MATTER FURTHER. CUSTOMER WILL BE REQUIRED TO PROVIDE PROOF OF THE BANK FEES ASSESSED. ONCE COMPANY HAS PROOF OF THE FEES, WE WILL REIMBURSE CUSTOMER THE $50.00.
The customer also filed the same complaint with the Board of Public Utilities (BPU) on October 27, 2016-The customer was contacted by my employee Mr. [redacted]. Our records show that the customer received a Notice in August to pay $451.98, by 9/13, but paid nothing. Then in September customer...
received a Notice for the $451.98 due 10/12. Still no pymt. Then on 10/25, service was shut-off. Customer then paid $225.22 and $486.91. Service was restored after the payments were made. The customer contacted the BPU complaining that he was not notified that service would be shut-off. [redacted] called the customer and attempted to explain the notification on the bill. The customer would not listen, he disagreed and hung up the phone.The customer was properly advised on the bill of the dates his payments were due. No credit is warranted for this customer.
Technician arrived on 8/18/16, replaced part for air conditioner and cleaned condenser. No indication of additional problems. Called the customer. Left Message.
I previously contacted you guys, I got a call from pseg my situation is this I'm in the basement of the house, the representative stated she needs a copy of my kids medical records, I told her it should have been faxed over, however I'm undergoing adverse financial issues, she stated that her notes are in the system, she also stated there are no guarantees to secure services without payment, we spoke about a payment arrangement, but to be honest I'm working on coming up with the money so if I could have a little more time to allow that that would be greatly appreciated I cannot be without light or heat at no point in time especially in the winter on the coldest days of the year, temperature ranging from15 degrees etc and lower.Need more time to come up with money
Company spoke with the customer on 6/30/15 and advised him this matter requires in-depth investigation/review. He understands we will follow up with him once our investigation is completed. An updated response will also be provided at that time.
CUSTOMER ESTABLISHED THE ACCOUNT EFFECTIVE 10/29/14. THE ACCOUNT IS FOR BOTH GAS AND ELECTRIC SERVICES.
PRIOR TO THE CUSTOMER ESTABLISHING HIS ACCOUNT THE LAST ACTUAL GAS READ WAS ON 10/20/14 WHEN THE GAS METER WAS SET AND THE INDEX WAS ZERO. THE LAST...
ACTUAL THE LAST ACTUAL ELECTRIC READ WAS 10/22/14,
THE CUSTOMER’S METERS WERE READ ON 11/20/14. CUSTOMER WAS BILLED $66.45 FOR 368 KWH OF ELECTRICITY WHICH IS WHAT THE CUSTOMER DISPUTES.
IT IS COMPANY POLICY TO ESTIMATE THE START INDEX AND FINAL INDEX ON AN ACCOUNT. IF A CUSTOMER WANTS ACTUAL READS AT THESE TIMES, THEY MAY REQUEST IT AND ACTUAL READS WILL BE OBTAINED. OTHERWISE THE ACCOUNT WILL BE ESTIMATED, BASED ON TYPE OF SERVICE(S), PREMISE CONSUMPTION HISTORY, TEMPERATURE, TIME OF YEAR AND OTHER VARIABLE.S.
WE SPOKE WITH THE CUSTOMER AND EXPLAINED THE ESTIMATING PROCESS TO HIM. CUSTOMER NOW UNDERSTANDS THAT GOING FORWARD HE CAN REQUEST THE ACTUAL READS.
COMPANY OFFERED TO SETTLE THE ELECTRIC CHARGES FOR 50%; CUSTOMER AGREED TO ACCEPT. ACCOUNT HAS BEEN CREDITED $33.23. CUSTOMER IS SATISFIED.
As previously stated, this customer established her account 9/25/2015 and closed it 9/28/2016. The customer signed up for the Equal Payment Plain on 1/23/2016 and was billed per original response. This was an electric only account with electric heat. Customer resided at this location during the 2015/2016 winter and heating season. The billing was based on actual reads. Review of the records during the time the account was active shows customer did not call with any high bill concerns until after the account was closed. Each monthly bill provided the EPP amount billed as well as the customer’s actual bill based on the consumption. Company’s position is that the bill is correct as is and the telephone number provided continues to be non-working. Company dialed the contact number four times today and each time the phone rings once and then goes directly into a fast busy signal. Customer should contact this office, Customer Relations, directly at ###-###-#### to discuss this since we are unable to contact her at number provided.
According to PSE&G’s records, a technician reconnected
the electric service on 10/09/15. On 10/13/15, orders were issued for a
part power condition and no power condition. The two troubleshooters who
responded to the customer’s calls reported that the voltage at the meter...
panel
was good, so the issue was not PSE&G’s responsibility. They both
informed [redacted] that the issue was beyond the meter, so she needed to have
an electrician make the necessary repairs. [redacted] hired an electrician
who remade the connections from the electric meter to the customer’s main panel
in the basement.A Senior Engineering Plant Supervisor spoke to [redacted] on
10/15/15. [redacted] states that when the service was either disconnected
or reconnected, she believes that a PSE&G representative caused the
damage to the service. She stated that she has filed a claim for damages
and loss of property.A Customer Relations Consultant left a voicemail for [redacted] on 10/16/15 confirming that the Claims Department will investigate her
concern and provided his number in case she has any additional questions.Thank you.
Field Collections department reports that there are no collector orders on this account . . . PSEG collections does not work on Christmas day . All field collectors on Monday January 25 were supporting meter reading . There is no indication that PSEG has been to the location for any reason...
during this time. I spoke with the customer on January 27th and explained the above but as a precaution asked that the field collections department call him also. A voice mail was left by field collections on 1/27 it has not been returned.
ACCOUNT BALANCE IS $1253.93. THE LAST PAYMENT WAS $450.00 5/1/16. THIS CUSTOMER HAS BEEN EXTENDED THREE PAYMENT ARRANGEMENTS DURING THE PAST TWELVE MONTHS AND NONE HAVE BEEN MAINTAINED. COMPANY WILL EXTEND A FINAL FOUR MONTH DPA TO THIS CUSTOMER TO PAY THE CURRENT BILL PLUS AN...
ADDITIONAL $313.00. WE REACHED OUT TO THE CUSTOMER TO DISCUSS THIS MATTER. THE CUSTOMER PICKED THE TELEPHONE UP BUT DID NOT RESPOND WHEN I ASKED TO SPEAK TO HER. THE PHONE WAS THEN HUNG UP. ACCOUNT NOTED FOR THE FOUR MONTH PAYMENT ARRANGEMENT. CUSTOMER SHOULD BE DIRECTED TO CALL PSE&G COLLECTIONS AT [redacted], TO ACCEPT AND SET UP THE PAYMENT ARRANGEMENT.
PSE&G’s Revenue Integrity Department’s investigation confirmed that the outside electric meter of record was found wi3th no seals securing the meter and no rotation of the meter disc. When the enclosure cover was removed, the meter glass cover seal had also been removed. The voltage...
and connections were checked and were all fine. A new electric meter was installed and secured with a barrel lock. Forward cursor movement was confirmed. The test shop confirmed the meter had been tampered with internally - the lower bearing screw was burred and lowered. Based on the inconsistent erratic meterreadings, it appears the meter bearing screw was tampered with periodically. The customer now disputes consumption since the meter was changed. This is because the current meter is recording consistent consumption whereas the prior meter, which had been tampered with, was not. Company spoke with this customer again today. The customer was advised that the gas meter has been estimated and company needs access to change the gas meter and obtain an actual read. The customer refuses to provide access because according to her, she has provided multiple keys to the company so that the meter can be read on the scheduled monthly meter reading date. Customer was advised we will have the District Meter Reading Supervisor follow up with her regarding the issue of the keys.
Customer Relations contacted Mr. [redacted] on 12/27 and left a message. Our records indicate that customer contacted the company on 12/20 for an appointment for a dryer. There was nothing available until 1/3/17. The customer was dissatisfied with this. Per notes on the account, the...
customer expressed his dissatisfaction on social media and it was ultimately escalated and an appointment was scheduled for 12/22. The company kept the appointment and it was determined that a part was needed. The part was ordered and our records show the part is in. Will discuss all with the customer when the call is returned and will work to resolve any additional issues. Please be advised that having a Worryfree contract does not guarantee priority service, as indicated on page 10 of the terms and conditions of the contract, our response times vary by seasonal demands and by the nature of the problem.
This is an electric only account. Balance is $1405.72. The last payment was $50 paid on 5/5/2017. Customer has been given two arrangements but they have not been kept. Company can extend the customer a twelve month payment arrangement as a courtesy, however customer...
will be required to pay the current bill each month, plus an additional $117 towards the outstanding balance. Company attempted to reach this customer at the telephone number provided. We were unable to reach her but we did leave a voicemail message asking that she return our call. We will discuss the payment arrangement with her and explain to her that she cannot pay a flat amount $50 or $75 per month. Additionally, after reviewing customer’s request for medial status on her account, her request was denied. Customer uses equipment that can run via battery.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer receives gas and electric services from PSE&G. The billing is based on actual reads. The customer is also on Equal Payment Plan ($269 per month) and the balancing month is November. On 9/30/16 the balance was $670.38. Customer made a DPA on that...
date to pay $302.38 on 9/30/16 and beginning 10/2016 to pay the current bill plus an additional $46.00 (DPA) for eight months, at which time the account would be current. When the account was balanced out 11/2016, the customer was billed as follow: $135.75 - amount of usage over the amount billed (11/2015 – 11/2016) $269.00 – current EPP amount $ 46.00 – DPA $ 12.94 – WorryFree coverage Company spoke with the customer to day and reviewed the billing with her. We reviewed the EPP as well her DPA. Customer was concerned because her payment due date is 11/30/16 and she is unable to pay the $463.69 by then. Customer was given an extension, per her request, to 12/6/16 to make her payment.
Called customer on 3/23/16 and left a message on the answering machine. Customer had a balance of $186.49 from his previous location that was not paid. The balance was sent to an outside collection agency on 3/2/16. I will assist customer with his concerns when he returns my...
call.
CUSTOMER RELATIONS CONTACTED THE CUSTOMER AND CONFIRMED WITH HER THAT SHE HAS IS SCHEDULED TO HAVE AN INVESTIGATION COMPLETED ON 1/22/14. THE INVESTIGATION WILL CONFIRM WHAT METERS ARE SUPPLYING HER WITH GAS AND ELECTRIC SERVICES. CUSTOMER UNDERSTANDS.
Customer Relations spoke to Ms. [redacted] on 3/4/16. She confirmed that the required payment of $500 was made and a deferred payment arrangement was made. However, the rep neglected to issue the reconnection order. I apologized for the inconvenience and issued the reconnection...
order. In the interest of customer relations, I also waived the $45 reconnection fee. The customer was satisfied and she also has my direct contact information in case she has any further questions or concerns.
Complaint: [redacted]
I am rejecting this response because:
1- Second tech had full access to the system and refused to look at the water heater. The access was the same for all THREE (3) visits)2- Never received a call from PSEG.3-$25 credit is unacceptable for lost of 3 days work and 4 days with no hot water.
Regards,
[redacted]
based on payment history the deposit was due to be refunded in June 2015, but then there was an additional delinquency in Sept 2014 which started the 12 months over again. The deposit is held until we have received 12 CONSECUTIVE and ON-TIME payments. It is possible the customer was given incorrect information along the way, that will be addressed internally, however, the deposit will not be refunded until the criteria is met.
CUSTOMER RECEIVES GAS AND ELECTRIC SERVICES. THE GAS WAS CONSECUTIVELY ESTIMATED WHEREASTHE ELECTRIC METER IS READ EACH MONTH. WHEN AN ACTUAL GAS READ WAS OBTAINED ON 7/3/15 CUSTOMER WAS BILLED $564.59 FOR ADDITIONAL GAS CONSUMPTION; THIS MEANS THE GAS ESTIMATES WERE TOO LOW. ...
THE CUSTOMER’S MONTHLY INVOICE ADVISES THE CUSTOMER IF THE CURRENT BILL IS BASED ON AN ACTUAL READ OR AN ESTIMATE. THE MONTHLY BILL ALSO PROVIDES THE SAME INFORMATION FOR THE PRIOR MONTH. THE BILL ALSO PROVIDES THE CUSTOMER WITH THE NEXT SCHEDULED METER READING DATE. ACCOUNT RECORDS CONFIRM THE GAS WAS ESTIMATED DUE TO NO ACCESS TO THE GAS METER. COMPANY ATTEMPTED TO REACH THIS CUSTOMER BUT REACHED HER ANSWERING SERVICE INSTEAD. WE LEFT A MESSAGE REQUESTING THAT SHE CONTACT THIS OFFICE DIRECTLY TO ADDRESS THIS MATTER FURTHER. CUSTOMER WILL BE REQUIRED TO PROVIDE PROOF OF THE BANK FEES ASSESSED. ONCE COMPANY HAS PROOF OF THE FEES, WE WILL REIMBURSE CUSTOMER THE $50.00.