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PSE&G Reviews (1055)

I spoke with [redacted] at length and reviewed her concerns, unfortunately customer was not in agreement with information provided. I also confirmed that she did receive full credit for her payment of $240.31. Part of her payment ($87.28 was applied towards her NEW account), the remaining $153.03 was transferred as a credit towards her OLD account. This left a remaining balance of $84 on her OLD account, which was sent to an outside Collections agency. 153.03 plus 87.28 equals $240.31 (her full payment which was made). Customer was not in agreement, however, I also sent her a statement of account for her NEW address which will reflect all the charges and credits as well as display the current balance on the account. We would be happy to pull the $84 back from the outside Collections agency to clear up this balance, and have it transferred to her NEW account (it would be cleared up by her credit balance she currently has after being removed from her EPP).

Complaint: [redacted]
I am rejecting this response because:I was told that I was given an estimated bill which means I was only charged for a service charge for the month, each time I called for a meter reading I was told there were no weekend appointments. If I work for a living and they are not able to accommodate their customers what else I am supposed to do??? If I take time off from work I do not get paid. As far as my bankruptcy this was not an outstanding debt when I filed or it would have been included. I am still waiting for someone to send me the accounting of my account for as far back as their systems will allow them to go back. I want to know that this is truly my debt. Furthermore I have no problem paying what I owe but I need a much lower payment arrangement then what I was given. $205.00 plus whatever my new current monthly charges are is ridiculous, I will have to find another job just to make this high payment. It should not be the customers fault that I was not billed for anything more than a service fee each month. I need someone to review my account and a lower payment arrangement.
Regards,
[redacted]

Customer Relations contacted [redacted] on 10/6/15 and left a message at 2:20pm.  I reviewed her previous account at [redacted] and found no record of her contacting the company in 2013 to request the account be closed.  Our records show that the account was...

closed in June 2014, and the final total balance was $315.01 (the customer was last billed for service for 6/2/14 - 6/21/14 for $19.67.  Investigation shows activity online in June 20, 2014.  Customer Relations will review all with the customer when the call is returned.  However, the balance of $315.01 is still due and payable.  Will discuss all at time of return call.

A Customer Relations Consultant spoke with [redacted] (customer of record) on September 27th, 2016 and discussed her concerns.   The customer contacted PSE&G’s Call Center on September 19th, 2016 to discuss a high bill concern.  The Customer Service Representatives did a poor job...

addressing the customer’s concern.  The calls have been reviewed and PSE&G Management is conducting an investigation with the employees in question.   The customer experienced several power outages in August 2016.  The causes of the outages were discussed.  Ms. [redacted] mentioned an outage on a Saturday evening in August which was not initially identified.  A Senior Engineering Plant Supervisor will follow-up with Ms. [redacted] regarding the outage in question.   In August 2016, PSE&G billed a low estimate for the electric consumption.  Then in September, PSE&G billed an actual meter reading and the customer received a high (catch-up) bill.  Ms. [redacted] explained that the air conditioner had to work harder to get the temperature to the desired level each time the service was restored after an outage.  To address this concern, the account has been credited $50 for good customer relations.   Ms. [redacted] agreed to sign-up for MyAlerts so she and Mr. [redacted] will receive outage and payment notifications via their smart devices in the future.

Complaint: [redacted]
I am rejecting this response because:  Was informed that the $354 would be refunded and be charged $180 for the sealant.
Regards,
[redacted]

COMPANY SPOKE WITH THIS CUSTOMER AT LENGTH.  HE HAS AGREED TO FAX TO OUR ATTENTON, BANK RECORDS VERIFYING HIS PAYMENTS TOTALING THE $1520.20 OUTSTANDING BALANCE AMOUNT.  ONCE WE HAVE PROOF OF THIS, THIS MATTER CAN BE INVESTIGATED FURTHER. COMPANY ALSO EXPLAINED TO THE CUSTOMER THAT THIS...

BALANCE WAS WRITTEN OFF BACK IN 2011 AND IT IS UNCLEAR AT THIS POINT IF WE CAN DO ANYTHING - HE MAY HAVE TO WORK WITH THE COLLECTION AGENCY.  CUSTOMER UNDERSTANDS.

Spoke with wife on 12/9/15 and advised her that she was not charged for gas consumption since 12/19/2013.  Customer was advised that she received her bill each month that showed zero consumption.  Customer was advised that she can be placed on a 24 month payment arrangement to pay the...

balance off. Customer stated that she will speak with her husband and contact me back.

Customer Relations contacted the customer on 10/14 and left a message. Unable to locate any account in the customer's name, using the information provided.  However, once the customer calls back and provides the account information, I will review the account and determine how we might be able...

to assist with restoration of service.Tell us why here...

The account in this customer’s name was active from 6/17/2011 through 2/26/2014.  Company has reviewed account records from2013 through 2014 and confirmed that the first indication of customer requesting to close the account was 2/26/14 at which time the account was closed out; there are no...

prior requests. When the account was finaled 2/26/14, the account balance was $2876.60.  Due to non-payment, the account is in the hands of a collection agency at this time.  Customer will have to address and resolve this matter with the collection agency.   The fact that customer may not have resided here during the time the bill was accumulated does not mean he is not responsible for the balance.  The New Jersey Administrative Code (N.J.A.C.) 14:3-3a.1 states “A customer wishing to discontinue service shall give notice to the utility”. “Where such notice is not received by the utility, the customer shall be liable for service until the final reading of the meteris taken”.  Company attempted to reach the customer.  A voicemail message was left for the customer with direct contact information for the customer to return our call.

Customer had carried a balance at previous address since 2009. Customer recently paid off this balance, therefore, our Collections Department has requested for this information to be removed from her credit report. This typically takes between 60-90 days to be removed.

The DPA downpayment $487 was due 9/2/14. September Bill was sent/posted on 9/15/14. So the $487 charge and payment appeared on the same bill (September). The next payment $53 + current charges was due on 10/1/14. The customer opted out of the DPA on 10/2 and made another DPA. $334 was due by 10/3,...

then $54 plus the current charges to satisfy the balance. Customer paid current charges plus $53 ($338 paid) on 10/6. The payment bounced due to insufficient funds on 10/7/14. The DPA broke on 10/14/14. Amount past due for energy charges is $432.67. Must pay $338 bounced payment immediately in guaranteed funds.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I discussed with the PSE&G representative, I explained that never I paid with checks, only with my debit card.  Also I advised her that I had no idea that my bank debit card was temporary for a month.  At the moment when I proceed with the payment, the card was active.   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: 
Part of the Complaint has been resolved in part that the power has been turned on by the electric company.  However not the part where they owe us compensation because of their inaction and delays.  We did get a response from the Revdex.com, but not regarding PSE&G and the resolution between them and us.  The department of PSE&G did call us but only to tell us that they got a complaint from us from the Revdex.com and that we can fill out our complaint in their department.  The result: NOTHING.  They never got back to us period.   We did file a complaint with the claims department of PSE&G.  However we never got a response. So we feel that this complaint claim is not over.  We did verify that we do have a complaint. But we never verified that our complaint was completly resolved.  Nor did we get a statement from the Revdex.com regarding their written response to our claim about any facts pertaining to the matter.  Thank you.
Regards,
[redacted]

Customer established her current account as of 5/30/2016 while at the same time closing her prior account.  When customer’s new account was established, the mailing address was not updated correctly and the bills continued to be forwarded to her old account.  As of today, the mailing...

address has been updated and is the same as her current service address.  Additionally, the spelling of her name has been corrected to reflect [redacted].  Company spoke with Ms. [redacted] fiancé, [redacted], and explained that the company has been experiencing a heavier than normal call volume.  Mr. [redacted] was advised that everything has been updated.  Satisfied.

Account was opened March 2016 Since then customer has made 4 payments totaling $2550.00. all but $500 were returned. Last shut off notice states payment of $1582 is due immediately and an additional $878 due by 10/6 customer very argumentative claiming reps told her payment not due until 10/6 and...

claiming we have refused to accept NJ Shares payment. Notes on acct state not eligible for NJ Shares. ADV cust no guarantee of service until $1500 pd Acct is in field for SONP.

Tell us why here...Customer gas and electric meters were changed on 11/10/14 and to date have been read each month.

After the initial call the customer spoke to a supervisor who explained that this is the Utilities rules. Not too many people place passwords on their account but if they go to that extreme then there is a good reason. This account is in the name of [redacted] not the complainant. PSEG stands...

by its decision. If [redacted] calls we will be happy to issue a request for an estimate.

Customer receives gas and electric services from PSE&G.  Both meters are read remotely each month.  This customer’s  average monthly bill is $89.00.   Company attempted to reach the customer via telephone.  However each time we called a recording advised us...

that the customer has not set up a mailbox and we are unable to reach or leave a message for the customer.   Customer should contact company directly to schedule an appointment for the meters to be changed so that they can be tested for accuracy.   Once the meters have been tested customer will be updated with those results and if warranted, the account will be adjusted.

Called customer on 7/21/15 and left a message on the answering machine.  Called customer again on 7/23/15 and left another message on the answering machine.  Customer has had a shut off notice on account for over 3 months.  unfortunately if the customer does not have any life...

sustaining equipment in the home, PSE@G can interrupt services to the home.  I will further assist customer when she returns my call.

This was handled under claim # [redacted]. A Claims Representative spoke with Mr. [redacted] on 5/15/17 and explained what transpired with the claim.   Basically the vehicle in the accident was owned by a prior female friend that resided with him and the vehicle at one time...

had insurance with [redacted].  The registration on the vehicle had his home address as at the time of registration the female friend resided with him. Initially [redacted] stated they could not locate a policy and Ms [redacted] did not respond to my letters and thus I ran a DMV check on the vehicle in question and it came up as [redacted]. I then contacted [redacted] to file the claim. They advised me no coverage but did not state that the policy was under Mr. [redacted].   Once she explained our procedures to Mr. [redacted] he understood. He stated once the complaint came in to advise it was resolved.

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