Although a formal bill has not been generated yet, changes made in my online account reflect my request of using the current meter reading, therefore I accept PSE&G response. Many thanks for your help. Revdex.com is the best
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
10/25/2014 - tech arrived and found knob in pilot position. After customer re-lit pilot, left knob in pilot position. Tech turned knob in the on position and advised the customer that the water heater was old and had rust on it. 10/26/14-Another tech arrived and could not access the burner due...
to tight spot. 10/28/14-Another tech arrived and was able to clean the flame arrestor and replace the pilot assembly. No additional service visits. Called the customer and left a message. No response. Credited account $25 for inconvenience.
The customer was given a payment arrangement but should not have been. But the main issue is the returned checks. NJ Shares wont pay anything until the customer pays and the amount the customer is offering is insufficient. She must cover the returned checks in full. PSEG is not required to make any kind of arrangements with a customer who give us bad checks.
Called customer on 1/3 and 1/4 and left a message on the voice mail. Customer final bill was sent to the address on file which is [redacted]. I will assist customer wit his concerns when he returns my call.
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This customer receives gas and electric services. The account has been continuously delinquent and was previously shut off for non-payment 6/15/16. This time the account was shut off on 9/12/16, despite prior notice given to the customer to avoid the interruption of service. ...
The customer paid the required payment of $559.03, the reconnect order was issued and the technician assigned to reconnect the service marked the order as "unworkable" at 3:30 p.m. on 9/12/16. There was no access to the meter. A second work order was generated on 8/12/16 at 4:25 p.m. and the service was restored 9/13/16 at 5:01 p.m.A voicemail message was left for the customer reviewing the above information. We also provided a direct telephone number for the customer to return our call to address this matter further.
The company did not have access to the customers meter for 6 years. Once the meter was read the customer was billed for the usage that they had not originally been billed for. The customer had the option of paying off the balance in 72 months which was the length of time the customer was estimated. The customer never called back to request the option of paying off the balance long-term.
An Appliance Service Supervisor contacted the customer and discussed her concerns with the technician that serviced her water heater and the diagnosis. The customer agreed to forward a copy of her invoice, for the water heater that she purchased, to the service supervisor for discussion and...
Customer Relations contacted the customer on 9/7/16 to discuss her concerns. Review of the account confirms the company is getting actual reads on her electric meter every month. This is an electric heating account as well. The electric meter was changed on 8/16 and the meter test...
results are pending. I advised customer that meter test results would be communicated to her (via letter). However, the customer is still insistent that something is wrong. To further address her concerns, an account investigation was issued, which will confirm what her electric meter supplies. The investigator will contact her directly to schedule the date/time. Customer understands all and also has the direct number for Customer Relations in case she has any further questions or concerns. I also placed a hold on the account for 30 days to prevent any collection activity while waiting on meter test results and account investigation.
A PSE&G representative was assigned to work with Mr. [redacted] to resolve this matter. Voicemail message was left for the customer today. Once Mr. [redacted] returns the call, additional information can be obtained and company can work towards resolution.
Called customer 4 times on 7/19 and the answering machine picked up each time stating that the voicemail was not set up. Customer has requested a statement of account 5 times 4/20,5/9,5/31,6/22 and 7/11. Customer Relation sent customer an email on 7/13 and also printed the statement of...
account and manually sent it to the customer. At this time I have also printed the statement of account and sent a copy to the customer.
Customer Relations contacted [redacted] on 9/11/15 and left a message at 12:00pm. Review of the account finds the customer's balance is $375.57, which is inclusive of a $37 payment made on 9/8/15. Customer has one broken payment arrangement in the last 12 months. Customer...
Relations will work with the customer to make a new arrangement to help her get caught up on her bill. We can accept $100 by 10/1/15 and will offer a six (6) month payment arrangement on the remaining balance. The customer's meter is being read on 10/2/15 so we must have the payment by 10/1. The account is noted and I will discuss all with the customer when the call is returned.
A Customer Relations Coordinator spoke to [redacted] on 5/26/16. He was advised we could offer him a 12 month payment arrangement. However, we would have to take him off the Equal Payment Plan he was currently on. Because his account is delinquent, he is no longer eligible for the...
Equal Payment Plan. Once the account is current again, he can elect to sign back up for it if he chooses. After reviewing the account further, [redacted] was advised we could accept $300 by 6/10/16 and will set up an 11 month payment arrangement on the remaining balance, starting with the next bill. [redacted] was satisfied with the outcome and resolution. He was also given a direct phone number to follow up if he has any further questions or concerns. The account is noted as well.
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Complaint: [redacted] I am rejecting this response because:As one can see in the attached e-mail I was told I would receive my deposit back in June 2015. October was never mentioned to me when I called in May 2015 or in June when I was told the specific date of the 23rd as the day when my refund would show on my account and I would be able to call and request a check if I felt like. It wasn't until June 27th when I called again and was told that I had to wait another four months for a deposit I placed on the account and year and a half earlier. If it was always October then why was I told June over and over again? How could three representatives make the same mistake? Why does a $10 billion company need to hold a measly $336 deposit? At this point I feel like they just don't want to give me my deposit back because it's the summertime and what a sin it would be to help a customer out with the high electric costs that come with the summertime. Regards, [redacted]
THIS ACCOUNT WAS ESTABLISHED IN THIS CUSTOMER'S NAME ON 2/18/2009 AND FINALED/CLOSED 10/18/2011. THERE IS ONE RECORDED CUSTOMER PAYMENT IN THE AMOUNT OF $243.70 ON 6/18/2009. THE UNPAID BALANCE OF $8492.82 WAS FORWARDED TO COLLECTION AS OF 4/3/2012. PSE*G MAKES EVERY EFFORT TO...
COLLECT ON OUTSTANDING BALANCES BEFORE FORWARDING TO COLLECTIONS. WHEN THERE IS NO RESPONSE THE ACCOUNT IS FORWARDED TO OUTSIDE COLLECCTIONS.
ACCOUNT RECORDS DO NOT SUPPORT CUSTOMER'S CLAIM THAT HE REQUESTED THE ACOOUNT BE CLOSED IN 12/2010. THE NEW JERSEY ADMINISTRATIVE CODE (N.J.A.C) 12:3-31.1 STATES "A CUSTOMER WISHING TO DISCONTINUE SERVICE SHALL GIVE NOTICE TO THE UTILITY." "WHERE SUCH NOTICE IS NOT RECEIVED BY THE UTILITY, THE CUSTOMER SHALL BE LIABLE FOR SERVICE UNTIL THE FINAL READING OF THE METER IS TAKEN."
ADDITIONALLY, CUSTOMER'S BALANCE IN 12/2010 WAS $5635,38 DUE TO A LACK OF PAYMENTS. THIS IS BASED ON A MAJORITY OF ACTUAL GAS AND ELECTRIC READS. THERE WERE VERY FEW ESTIMATES DURING THE TIME PERIOD IN QUESTION. COMPANY SUPPLIED UTILITY SERVICES TO THIS CUSTOMER'S METERS. AS PREVIOUSLY STATED THERE IS ONE RECORDED CUSTOMER PAYMENT ON THE ACCOUNT. CUSTOMER SHUOLD CONTACT THE COLLECITON AGENCY TO ADDRESS AND RESOLVE THIS MATTER.
Complaint: [redacted]
I am rejecting this response because:I am writing about this complaint again. After the initial talk and receiving my first bill finally, I called Debra A[redacted] back as she requested I should. That was almost 4 weeks ago and she still hasn't returned my call. After reviewing my bill, the month of February almost matched the month of May charges, for which I received almost a 90% credit for. Maybe I'm confused with how they operate, but none of this makes sense and no one can give me a straight answer. The month of May charges were estimated at almost $1000 and I was expected to pay that without question; after questioning it, I was told to wait to see if a credit would come, which it did, but I need to know how it was that high in the first place? Why put a customer in that kind of bind? Also I need to have my Febuary changes investigated before I make another payment, as those charges seem erroneous and unjust as well. If they tried to get over on me once, what's to say that they aren't trying with that past due bill. On the bill, both Feb and May charges are coded with a black box, meaning it's an estimate, the rest are coded with white boxes, meaning it's accurate. Well the month of March and April are coded with white boxes and are very, very low in usage, We had snow storm after snow storm during the month of March and I believe in April as well, but those charges doesn't match up to Febs. I work for an airline, so it's my job to know the weather.Now one of two things are happening in this situation, the person whose job it is to read the meter, isn't properly doing their job, the company is trying to rip off it's customers or I'm being charged for the entire building's electric bill. Someone needs to reach out to me to explain these charges, and conduct an investigation before another payment is made, because this just seems like an injustice and I would hate to have to escalate it to a higher platform.
Regards,
[redacted]
The customer's air conditioner was repaired on 8/18/15. I called the customer and left a message and they did not return my call. There have been no additional service visits since 8/18/15.
Complaint: [redacted]
I am rejecting this response because:
I have been calling PSE&G about this matter for more than 18 months. I cannot negotiate with the collection agency for multiple reasons:1) Their job is to collect on bad debt not to rectify their clients' mistakes.2) The extent of their negotiation would be to settle... On a debt that I do NOT owe.3) I already paid the collection agency the full amount. There is nothing to negotiate.4) And most important! I do not owe PSE&G money... It is the other way around. They owe me $1,520 that I was forced to overpay. I expect a refund from PSE&G, removal of the blemish on my credit and an official apology for abusing the system and using a collection agency to coerce people to pay debt that does not exist.I wonder how many other people go through this and after PSE&G procrastinates for over a year receive a response saying that they cannot do anything because it's been too long... Also, I don't know what months PSE&G is claiming that I did not pay so I sent them 16 months of payments to ensure that there is no doubt that the payments are there... I have not received an acknowledgement of receipt of the documents so I faxed again today.
Regards,
[redacted]
Although a formal bill has not been generated yet, changes made in my online account reflect my request of using the current meter reading, therefore I accept PSE&G response. Many thanks for your help. Revdex.com is the best
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I do not have yet a resolution.
Regards,
[redacted]
10/25/2014 - tech arrived and found knob in pilot position. After customer re-lit pilot, left knob in pilot position. Tech turned knob in the on position and advised the customer that the water heater was old and had rust on it. 10/26/14-Another tech arrived and could not access the burner due...
to tight spot. 10/28/14-Another tech arrived and was able to clean the flame arrestor and replace the pilot assembly. No additional service visits. Called the customer and left a message. No response. Credited account $25 for inconvenience.
The customer was given a payment arrangement but should not have been. But the main issue is the returned checks. NJ Shares wont pay anything until the customer pays and the amount the customer is offering is insufficient. She must cover the returned checks in full. PSEG is not required to make any kind of arrangements with a customer who give us bad checks.
Called customer on 1/3 and 1/4 and left a message on the voice mail. Customer final bill was sent to the address on file which is [redacted]. I will assist customer wit his concerns when he returns my call.
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This customer receives gas and electric services. The account has been continuously delinquent and was previously shut off for non-payment 6/15/16. This time the account was shut off on 9/12/16, despite prior notice given to the customer to avoid the interruption of service. ...
The customer paid the required payment of $559.03, the reconnect order was issued and the technician assigned to reconnect the service marked the order as "unworkable" at 3:30 p.m. on 9/12/16. There was no access to the meter. A second work order was generated on 8/12/16 at 4:25 p.m. and the service was restored 9/13/16 at 5:01 p.m.A voicemail message was left for the customer reviewing the above information. We also provided a direct telephone number for the customer to return our call to address this matter further.
The company did not have access to the customers meter for 6 years. Once the meter was read the customer was billed for the usage that they had not originally been billed for. The customer had the option of paying off the balance in 72 months which was the length of time the customer was estimated. The customer never called back to request the option of paying off the balance long-term.
An Appliance Service Supervisor contacted the customer and discussed her concerns with the technician that serviced her water heater and the diagnosis. The customer agreed to forward a copy of her invoice, for the water heater that she purchased, to the service supervisor for discussion and...
compensation consideration.
Customer Relations contacted the customer on 9/7/16 to discuss her concerns. Review of the account confirms the company is getting actual reads on her electric meter every month. This is an electric heating account as well. The electric meter was changed on 8/16 and the meter test...
results are pending. I advised customer that meter test results would be communicated to her (via letter). However, the customer is still insistent that something is wrong. To further address her concerns, an account investigation was issued, which will confirm what her electric meter supplies. The investigator will contact her directly to schedule the date/time. Customer understands all and also has the direct number for Customer Relations in case she has any further questions or concerns. I also placed a hold on the account for 30 days to prevent any collection activity while waiting on meter test results and account investigation.
A PSE&G representative was assigned to work with Mr. [redacted] to resolve this matter. Voicemail message was left for the customer today. Once Mr. [redacted] returns the call, additional information can be obtained and company can work towards resolution.
Called customer 4 times on 7/19 and the answering machine picked up each time stating that the voicemail was not set up. Customer has requested a statement of account 5 times 4/20,5/9,5/31,6/22 and 7/11. Customer Relation sent customer an email on 7/13 and also printed the statement of...
account and manually sent it to the customer. At this time I have also printed the statement of account and sent a copy to the customer.
Customer Relations contacted [redacted] on 9/11/15 and left a message at 12:00pm. Review of the account finds the customer's balance is $375.57, which is inclusive of a $37 payment made on 9/8/15. Customer has one broken payment arrangement in the last 12 months. Customer...
Relations will work with the customer to make a new arrangement to help her get caught up on her bill. We can accept $100 by 10/1/15 and will offer a six (6) month payment arrangement on the remaining balance. The customer's meter is being read on 10/2/15 so we must have the payment by 10/1. The account is noted and I will discuss all with the customer when the call is returned.
A Customer Relations Coordinator spoke to [redacted] on 5/26/16. He was advised we could offer him a 12 month payment arrangement. However, we would have to take him off the Equal Payment Plan he was currently on. Because his account is delinquent, he is no longer eligible for the...
Equal Payment Plan. Once the account is current again, he can elect to sign back up for it if he chooses. After reviewing the account further, [redacted] was advised we could accept $300 by 6/10/16 and will set up an 11 month payment arrangement on the remaining balance, starting with the next bill. [redacted] was satisfied with the outcome and resolution. He was also given a direct phone number to follow up if he has any further questions or concerns. The account is noted as well.
[A default letter is provided...
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because:As one can see in the attached e-mail I was told I would receive my deposit back in June 2015. October was never mentioned to me when I called in May 2015 or in June when I was told the specific date of the 23rd as the day when my refund would show on my account and I would be able to call and request a check if I felt like. It wasn't until June 27th when I called again and was told that I had to wait another four months for a deposit I placed on the account and year and a half earlier. If it was always October then why was I told June over and over again? How could three representatives make the same mistake? Why does a $10 billion company need to hold a measly $336 deposit? At this point I feel like they just don't want to give me my deposit back because it's the summertime and what a sin it would be to help a customer out with the high electric costs that come with the summertime. Regards, [redacted]
THIS ACCOUNT WAS ESTABLISHED IN THIS CUSTOMER'S NAME ON 2/18/2009 AND FINALED/CLOSED 10/18/2011. THERE IS ONE RECORDED CUSTOMER PAYMENT IN THE AMOUNT OF $243.70 ON 6/18/2009. THE UNPAID BALANCE OF $8492.82 WAS FORWARDED TO COLLECTION AS OF 4/3/2012. PSE*G MAKES EVERY EFFORT TO...
COLLECT ON OUTSTANDING BALANCES BEFORE FORWARDING TO COLLECTIONS. WHEN THERE IS NO RESPONSE THE ACCOUNT IS FORWARDED TO OUTSIDE COLLECCTIONS.
ACCOUNT RECORDS DO NOT SUPPORT CUSTOMER'S CLAIM THAT HE REQUESTED THE ACOOUNT BE CLOSED IN 12/2010. THE NEW JERSEY ADMINISTRATIVE CODE (N.J.A.C) 12:3-31.1 STATES "A CUSTOMER WISHING TO DISCONTINUE SERVICE SHALL GIVE NOTICE TO THE UTILITY." "WHERE SUCH NOTICE IS NOT RECEIVED BY THE UTILITY, THE CUSTOMER SHALL BE LIABLE FOR SERVICE UNTIL THE FINAL READING OF THE METER IS TAKEN."
ADDITIONALLY, CUSTOMER'S BALANCE IN 12/2010 WAS $5635,38 DUE TO A LACK OF PAYMENTS. THIS IS BASED ON A MAJORITY OF ACTUAL GAS AND ELECTRIC READS. THERE WERE VERY FEW ESTIMATES DURING THE TIME PERIOD IN QUESTION. COMPANY SUPPLIED UTILITY SERVICES TO THIS CUSTOMER'S METERS. AS PREVIOUSLY STATED THERE IS ONE RECORDED CUSTOMER PAYMENT ON THE ACCOUNT. CUSTOMER SHUOLD CONTACT THE COLLECITON AGENCY TO ADDRESS AND RESOLVE THIS MATTER.
Complaint: [redacted]
I am rejecting this response because:I am writing about this complaint again. After the initial talk and receiving my first bill finally, I called Debra A[redacted] back as she requested I should. That was almost 4 weeks ago and she still hasn't returned my call. After reviewing my bill, the month of February almost matched the month of May charges, for which I received almost a 90% credit for. Maybe I'm confused with how they operate, but none of this makes sense and no one can give me a straight answer. The month of May charges were estimated at almost $1000 and I was expected to pay that without question; after questioning it, I was told to wait to see if a credit would come, which it did, but I need to know how it was that high in the first place? Why put a customer in that kind of bind? Also I need to have my Febuary changes investigated before I make another payment, as those charges seem erroneous and unjust as well. If they tried to get over on me once, what's to say that they aren't trying with that past due bill. On the bill, both Feb and May charges are coded with a black box, meaning it's an estimate, the rest are coded with white boxes, meaning it's accurate. Well the month of March and April are coded with white boxes and are very, very low in usage, We had snow storm after snow storm during the month of March and I believe in April as well, but those charges doesn't match up to Febs. I work for an airline, so it's my job to know the weather.Now one of two things are happening in this situation, the person whose job it is to read the meter, isn't properly doing their job, the company is trying to rip off it's customers or I'm being charged for the entire building's electric bill. Someone needs to reach out to me to explain these charges, and conduct an investigation before another payment is made, because this just seems like an injustice and I would hate to have to escalate it to a higher platform.
Regards,
[redacted]
The customer's air conditioner was repaired on 8/18/15. I called the customer and left a message and they did not return my call. There have been no additional service visits since 8/18/15.
Complaint: [redacted]
I am rejecting this response because:
I have been calling PSE&G about this matter for more than 18 months. I cannot negotiate with the collection agency for multiple reasons:1) Their job is to collect on bad debt not to rectify their clients' mistakes.2) The extent of their negotiation would be to settle... On a debt that I do NOT owe.3) I already paid the collection agency the full amount. There is nothing to negotiate.4) And most important! I do not owe PSE&G money... It is the other way around. They owe me $1,520 that I was forced to overpay. I expect a refund from PSE&G, removal of the blemish on my credit and an official apology for abusing the system and using a collection agency to coerce people to pay debt that does not exist.I wonder how many other people go through this and after PSE&G procrastinates for over a year receive a response saying that they cannot do anything because it's been too long... Also, I don't know what months PSE&G is claiming that I did not pay so I sent them 16 months of payments to ensure that there is no doubt that the payments are there... I have not received an acknowledgement of receipt of the documents so I faxed again today.
Regards,
[redacted]