[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you...
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
See attached bill. The disputed amount of $186.69 was credited back to the account on September 15th and the account was rebilled from August 13 to Sept 11 at $84.57 (including $2.35 service charge) for electric and service charge only for gas. I will credit the customer $82.22 leaving service...
charges only for the last month of use. customer needs to pay $7.99 to close the account.
Customer was contacted by an Electric Division supervisor who confirmed with the customer that they would make the required repairs to the lawn. Customer Relations spoke to the customer on 7/27 and she stated that while she did speak to the supervisor, she had a few follow up questions that...
she wanted addressed. Specifically: how was the work PSE&G did communicated to residents, because she was not aware of any of this; concern about the way the workers interacted with her when they were on-site; requesting the mark-out flags be removed by PSE&G and then finally confirmation that all of the PSE&G work is completed.
Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted] I am rejecting this response because: Customer was very happy to have his power turned back on, as dealing with the insane incompetence and complete and total lack of support from PSEG for over a month tends to be a bit of a drain.The entire process was terrible and I have still not received any apology for a complete and total lack of ability on the entire PSEG team.Question here, to quote you directly"PSEG received the cut in card from the town. It was given to the Inspections Dept on 1/26/17. The inspection was performed by PSE&G on 2/6/17 (company has 5-7 business days to inspect)."If you got the card on the 26th, that would mean you let 8 business days pass by before doing the inspection.
Absolutely No Regards,
[redacted]
Hi I just want to inform you that PSE&G did contact me regarding this issue and said they are refunding us the money. We should be getting a check in the mail
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find...
that this resolution is satisfactory to me.
Regards,
[redacted]
An Appliance Repair Supervisor contacted the customer to discuss her concerns regarding the dishwasher. He advised that PSE&G would cover the repairs under her Worryfree contract as long as it involved covered parts (per the Terms and Conditions of the contract) and offered to send another...
technician to diagnose the dishwasher again. The appointment was scheduled for 4/5/16 between 4pm -8pm. The customer was satisfied with the company's response to her concern.
Electric heating account. Electric meter was changed 9/21/15. January through April 2015 vs. 2016 electric usage increased substantially. The electric meter change was due to selective sampling/age. I called the customer and left a message. No return phone call.
PSE&G is in compliance with the NJ Administrative Code and our Tariff as it relates to assessing deposits. Customer had previously filed bankruptcy and assessing deposit post-bankruptcy is also part of our process. Customer's deposits are returned to them with interest after the customer has paid their account in full each month for 12 consecutive months. The company's position remains the same.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
When an energy rebilling is done on a customer’s account that has an appliance service order installment plan, it not only resets the payments but it will also bill the customer two installments at once and reapply the payments and/or credit to the open items. In this customer's case, the...
customer is billed for both May and June installments on the rebilling. The customer will not be billed again in June - this charge will not be on his June inovice. The billing will start up again in July.Company attempted to reach this customer today. He was not available. A voicemail message was left for the customer to return the call. Once he calls in the above will be explained to him in detail
Complaint: [redacted]
I am rejecting this response because:I have submitted proper documents in past prior to my moving from old home address over a year ago;the fact that company does not care to acknowledge receipt of said documents is absurd.This matter is a threat to my well being,I want to resolve matter as swiftly as possible however I am in need of some time as my health matters have accrued a small fortune as well.I ask for your continued attempt at resolution on my behalf. These facts are true somewhat as I have been dealing with my illness.I understand fully the need for cash payments,however with limited mobility how am I to satisfy this debt?Since moving into my apt from my old home address I have faxed and mailed out the required document to pseg.The fact that it has not been recorded or retained does not negate fact of it occurring.I am in desperate need of assistance in resolving this matter.I can have my representative acquire the accepted method of payment as I am very limited at this point in time ..I need my power to be on my machine 3x a day at this point,but this fact was made known 2 years ago at my old address.The fact that the company has not kept up with keeping files and records should not threaten my well being.Furthermore yes I have sought council on this matter because in essence my life is at risk,not for lack of attempting to correct my account .I fully will accept responsibility for the delinquency on account but health matters has caused the collapse of attention..I ask for reconsideration on my request to pay as outlined
Regards,
[redacted]
Review: I have recently filed bankruptcy and we put Pseg on it because my spouse claimed he owed money from an old account with them. They assumed it was my account because the paperwork did not have my account # listed. On top of everything else because of my husband and I current situation we did have a past due balance so we did apply for assistance through it is called the true program and we did meet all requirement to get the bill paid through them but they have denied me stating it is in a bankruptcy when this account was not supposed to be. I have attempted several times to get this resolved as well as [redacted] from my bankruptcy attorneys office has also tried with no success.Desired Settlement: I want Pseg to take this account out of bankruptcy status because this was not supposed to be added and my attorney did not give an account # to them and also for Pseg to fix the fact that the true program has now denied me stating it is in bankruptcy when it is not added to the bankruptcy. If not resolved I may have to seek legal representation because I did not request this account to be added to bankruptcy and they just assumed instead of investigating and contacting the attorney office.
Business
Response:
As of 7/10/13, PSE&G was notified that the customer had filed Chapt 7 Bankruptcy case # [redacted], on 6/27/13. The account was finaled as of the Adjudication date of 6/27/13 and a final bill was rendered for $753.26. A new account was established and a security deposit of $280 was being requested for the new account. The customer then contacted the BPU and the Better Businees Bureau complaining that PSE&G took it upon ourselves to list her bill. She claims she did not list PSE&G as a creditor in the filing. She also feels that we did this intentionally, causing her to lose out on getting the TRUE grant to pay her bill. The customer is telling the Revdex.com that she did not list PSE&G in the Bankruptcy and that her Attorney can confirm it. She wants the account back to the way it was with no deposit request and confirmation from PSE&G, so that she can once again apply for the TRUE grant. Meanwhile the customer had been informed to have her Attorney submit written confirmation that PSE&G was not listed in the filing. She then stated that her husband was listing an old PSE&G bill from another address. Attempts have been made to contact the customer by phone for the correct filing infomation. A voice mail message was left with the customer detailing the need for confirmation of filing, which should be presented by her Attorney. Waiting for customer to call back with info. [redacted]
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
If u actually read these messages you will see clearly how Pseg has lied once again in there response by stating I said to Revdex.com that I did not file Pseg on bankruptcy at all but the very first line state I did for my spouse not me
I actually had to open new account with them becaus I kept contacting thm with no results. Tell Pseg to provide all the times I caled them on my file so you can see that I tried to get it resolved with no result so I gave up!
Business
Response:
The company's position has not changed in this matter. Thank you Frank E[redacted]
Review: I got solar panels installed on April 6,2015 after the install the manager told me to wait 3 weeks and my unit will be ready to go. Still not working
I got solar panels installed on April 6,2015 after the install the manager told me to wait 3 weeks and my unit will be ready to go. I waited 1 month and a half and it wasn't working so I called the company to ask. The manager said she sent all the port work to pseg and we are waiting for pseg to come to my house to switch the meter. I called pseg after I spoke to her on June 1st and they informed me that [redacted] never sent them any papers. So I called [redacted] back and told them what they told me at pseg and she said she will take care of it that day. It has been 3 months and I'm still waiting on my service to be installed .Desired Settlement: I just want my unit working.
Business
Response:
PSEG reports that the solar developer [redacted] just provided PSE&G with this customers final paperwork on July 6th. To be in compliance we have 15 business days (July 27th ) to install a Bi- Dir meter and provide there Permission to Operate (PTO). Our records show INSTALLATION WAS COMPLETED BEFORE PART 1 APPLICATION WAS SUBMITTED. CUSTOMER OBTAINED AN UCC CERTICATE DATED 4/8/2015 BUT PART 1 APPLICATION WAS PROCESSED 6/9/2015. A NOTE WAS SENT TO THE INSTALLER REGARDING THIS SITUATION on JUNE 12.
Review: I received a call today from a Mr. Raymond claiming to be from PSE&G. The number he was calling from was [redacted]. He started by accusing me of refusing to allow my meter to be read and threatened to schedule my service for disconnection. That is how he started. I was at my job 35 miles from home at the time. I left my house at 7:30am this morning. My account is in good standing. He kept me on the phone for 23 minutes while I was at my job. He kept repeating himself in a panicked and nonsensical manner. I found the call very disconcerting and it caused me to fear for my safety. He was falsely accusing me of refusing to have my meter read. I have allowed my meter to be read every time I have been home to do so. I work Monday to Friday.Desired Settlement: I would like to understand PSE&G's policy regarding contact about meter reading. I would like an apology regarding the manner in which I was spoken to. I would like an apology for the false accusations made. I would like confirmation that this was indeed a PSE&G employee and that I don't need to contact the police. I am concerned that this was a scam focused on gaining entry to my house.
Business
Response:
PSEG Customer Relations attempted to reach the customer on 6/11 and 6/12 and left messages on both occassions. In review of [redacted] account, I can confirm that Mr. Raymond is a PSEG employee and he was contacting [redacted] to schedule an appointment to gain access to read his meter. The meter has not been read in 60 months and it is important that we have access in order to obtain an actual reading. The notes on the account indicate that an appointment has been set up for 6/16 to have the meter read. Regarding [redacted] concern on how the call was handled and accusations he says were made towards him, I will escalate to management to have them review the matter and address any gaps in customer service, etc., appropriately. Once I am able to speak to [redacted] I will review all of this information with him. I will also extend my apologies on behalf of the company for the way in which he was spoken to and/or in how the call itself was handled.
Review: We purchased the worry program from PSE&G for 24/7 Emergency services. Every time during the winter when our furnace is not working, even though the temperature outside is negative degree PSE&G still schedule their technician to come to our house at least 36-48 hours later. We always ended up to call some local business to come and fix our furnace/heater within couple of hours. We have small children and senior citizen staying with us, ad it's very critical hat we have our heater running. To make matter worse PSE&G customer service reps always treat us rudely when we ask to escalate the matter and ask for explanations.Desired Settlement: We want PSE&G reimbursed the money we have to pay for other company we have to call to do the services that PSE&G supposed to do
Business
Response:
The customer called on 2/20/16 and received an appointment for the furnace dated the following morning. The customer did not like the appointment and contacted a private contractor to make the repair. The tech arrived within the scheduled appointment time. The Terms and Conditions of the WorryFree contract state “all service calls received by PSE&G are handled in order of receipt of request…There is no reimbursement for covered repairs provided by parties other than PSE&G.” The Appliance Sr Service Supervisor contacted the customer and resolved the complaint.
Review: After 10 + years of being a pseg customer I recently moved from one location to another ( within 10mins from each city). I went ahead and called to have my account transferred.. I gave all my details with new address and was given information on when new address account would take into effect . All of this with the exception of being told they would add close to a $500 deposit amount.
This is very upsetting because I have been with pseg for over 10 years and should not have to pay another deposit ( I'm certain I paid for one the day I opened the account )
Pseg is refusing to remove this from my account saying it is company policy.
I have since spoken to 4 reps including supervisors to no satisfaction. I have even requested a copy of recorded call that mentions me being told about this deposit. They even refused to listen to it themselves.
I don't feel I should have to pay this for several reasons ...
I've been a long standing customer ... Never had my account canceled for non payment (and yes in the course of 10 + years I have been late a few times ) and lastly I was not told that by simply moving services to a new address that a huge security deposit would be added .
Please help me in solving what I think is a very unfair practice from this business. Thank youDesired Settlement: Remove security deposit from account
Billing adjustment
Business
Response:
REVIEW OF THE CUSTOMER’S PRIOR ACCOUNT AND PAYMENT HISTORY CONFIRMS THAT THE ACCOUNT WAS DELINQUENT ON A REGULAR BASIS. MANY TIMES, PAYMENTS WERE MADE ON A BI-MONTHLY BASIS WHICH CAUSED THE ACCOUNT TO BE DELINQUENT. PSE&G’S REQUEST FOR A DEPOSIT IS BASED ON THE CUSTOMER’S PAYMENT HISTORY WITH PSE&G, OR THE OVERALL CREDIT HISTORY AND NOT ON HOW LONG SOMEONE HAS BEEN A CUSTOMER. ADDITIONALLY, THE AMOUNT OF THE DEPOSIT REQUEST IS A STANDARD TWO TIMES THE AVERAGE MONTHLY BILL. IN THIS CASE, THE COMPANY REQUESTED A $408.00 DEPOSIT WHICH MEANS THE AVERAGE MONTHLY BILL AT THIS PREMISE IS $200.00. THE CUSTOMER DID SPEAK WITH A COLLECTION SUPERVISOR AND WAS ADVISED THAT THE COMPANY WILL WAIVE THE DEPOSIT IF SHE SIGNS UP FOR DIRECT DEBIT PAYMENT. SHE REFUSED THE OFFER. CUSTOMER SERVICE REPRESENTATIVES ARE TRAINED TO ADVISE THE CUSTOMER OF THE POTENTIAL FOR A DEPOSIT WHEN ESTABLISHING A NEW ACCOUNT. WE WILL REVIEW THE CONVERSATION TO ENSURE THAT THIS IS BEING DONE. COMPANY LEFT A VOICEMAIL MESSAGE FOR THE CUSTOMER TO RETURN OUR CALL. WE WILL AGAIN OFFER TO WAIVE THE DEPOSIT IF SHE WOULD LIKE TO SIGN UP FOR DIRECT DEBIT. IF CUSTOMER REFUSES, THE DEPOSIT WILL HAVE TO REMAIN.
Review: Since before moving into my present residence I submitted the required physician form to pseg filled out by my doctor designating need for life sustaining equipment.I have since been a little delayed in paying my bill down.I am a single mom in need of some kind of assistance in correcting matter.Pseg has forwarded me a disconnection notice ,being fully aware of my health issuesI have been in contact with customer relations via email because I am unable to travel much.I am in need of help to have them see reason in this matter prior to them disconnecting service that I am in need of.I am fully aware that my bill must be addressed,and intend to withstanding my disability check clearanceDesired Settlement: I would like if company provide me with a payment plan whereby I can abide by,in order that my service is not interrupted as it will adversely affect my well being. I can afford $75 a month until my balance is satisfied.I have attempted communication with pseg to no avail.Please provide me with feedback on this matter,or some compromise or resolution on matter.Thank you in advance.
Business
Response:
This account is for electric service only. The account balance is $1353.19. Between 7/2015 and 8/2015 the customer issued returned checks totaling $1385.00. The last good payment she made was $140.00 on 5/11/15. Company extended payment arrangements to the customer. She agreed to pay $645 by 7/10/15 followed by the current bill plus $35.00 beginning 8/11/2015; she did not maintain this arrangement.Company has forward our medical form to her multiple times and she has not returned the required completed form. Customer was advised to have her medical doctor complete the form and return it to us. She has not done this therefore there is no medical status on this account and normal collections apply. This form must be completed by the medical doctor and returned to the company for medical consideration to be given. Customer’s offer to pay $75.00 per month is unacceptable. Due to lack of payments, broken arrangements and customer issuing bad checks, company requests a minimum payment of $1000.00 plus payment arrangements on the remaining balance. Additionally due to the returned checks, allpayments must be cash/certified funds only. Additionally, customer has threatened to file harassment charges against PSE&G Collections Department for attempting to collect on this debt. Company’s Customer Relations attempted to reach this customer at both numbers provided. Voicemail messages were left at both numbers asking her to return our call.
Consumer
Response:
Review: [redacted]
I am rejecting this response because:I have submitted proper documents in past prior to my moving from old home address over a year ago;the fact that company does not care to acknowledge receipt of said documents is absurd.This matter is a threat to my well being,I want to resolve matter as swiftly as possible however I am in need of some time as my health matters have accrued a small fortune as well.I ask for your continued attempt at resolution on my behalf. These facts are true somewhat as I have been dealing with my illness.I understand fully the need for cash payments,however with limited mobility how am I to satisfy this debt?Since moving into my apt from my old home address I have faxed and mailed out the required document to pseg.The fact that it has not been recorded or retained does not negate fact of it occurring.I am in desperate need of assistance in resolving this matter.I can have my representative acquire the accepted method of payment as I am very limited at this point in time ..I need my power to be on my machine 3x a day at this point,but this fact was made known 2 years ago at my old address.The fact that the company has not kept up with keeping files and records should not threaten my well being.Furthermore yes I have sought council on this matter because in essence my life is at risk,not for lack of attempting to correct my account .I fully will accept responsibility for the delinquency on account but health matters has caused the collapse of attention..I ask for reconsideration on my request to pay as outlined
Regards,
Business
Response:
Company stands by its previous response. There is no record of having received a completed medical form relating to this customer. These medical forms are required to be updated yearly meaning the doctor treating the customer must complete the form and submit it yearly. This form is meant to verify whether or not there is life sustaining equipment at a specific property. It is not meant to guarantee service on delinquent accounts. Company will forward another medical form to the customer today for her doctor to complete and return. The service is not guaranteed until payment is receivedCompany has attempted to work with this customer, which explains the high balance. She has not kept payment arrangements and has issued bad checks. Company's request remains the same - $1000.00 plus payment arrangements on the remaining balance. Payments must be cash/certified funds .
Review: After setting up my electric at my new place of residence, I promptly began receiving and paying my bill (on auto pay). It was a very average bill for a house ($150-$250) and we had no issues with payments, etc. Eight months later we received a bill for over $700 worth of gas usage. It turns out they had spent the last 8 months estimating the usage and bill, it seems a huge conglomerate company such as PSE&G could not find the time or be bothered to actually read the meter in that entire time, yet payment was due immediately. We had our service on auto-pay but did not allocate funds for the power bill to be almost triple of what it had been our joint account was overdrawn and we incurred over $50 worth of fees! I called the company to complain and was told yeah they do that sometimes if they can't go out but you can read it yourself and send in a picture or call us after a few months and then we have to make them come out to read your meter. In short a company of this size that charges this much would like me to babysit their practices and still pay at a premium. If is a monopoly in the area as I have no other, more reliable organization employing fair and reasonable billing practices to go to. It would be unreasonable for a phone company to estimate your data and minute usage for 8 months than bill you for it, so why are they allowed to operate under practices that could destroy a person living on a tight budget. Oh and to top it all off, now that I know they are "allowed" to estimate my bill, regardless of how upset I was, my very next bill was estimated!! Needless to say auto pay has been cancelled and I want them to do their job!!Desired Settlement: I want my meter to be read EVERY month, not just when they feel like it. I also want to be reimbursed for the fees that were incurred as a result of PSE&G estimating my bill for 8 months without notifying me they would only send me an accurate bill if they felt like it.
Business
Response:
CUSTOMER RECEIVES GAS AND ELECTRIC SERVICES. THE GAS WAS CONSECUTIVELY ESTIMATED WHEREASTHE ELECTRIC METER IS READ EACH MONTH. WHEN AN ACTUAL GAS READ WAS OBTAINED ON 7/3/15 CUSTOMER WAS BILLED $564.59 FOR ADDITIONAL GAS CONSUMPTION; THIS MEANS THE GAS ESTIMATES WERE TOO LOW. THE CUSTOMER’S MONTHLY INVOICE ADVISES THE CUSTOMER IF THE CURRENT BILL IS BASED ON AN ACTUAL READ OR AN ESTIMATE. THE MONTHLY BILL ALSO PROVIDES THE SAME INFORMATION FOR THE PRIOR MONTH. THE BILL ALSO PROVIDES THE CUSTOMER WITH THE NEXT SCHEDULED METER READING DATE. ACCOUNT RECORDS CONFIRM THE GAS WAS ESTIMATED DUE TO NO ACCESS TO THE GAS METER. COMPANY ATTEMPTED TO REACH THIS CUSTOMER BUT REACHED HER ANSWERING SERVICE INSTEAD. WE LEFT A MESSAGE REQUESTING THAT SHE CONTACT THIS OFFICE DIRECTLY TO ADDRESS THIS MATTER FURTHER. CUSTOMER WILL BE REQUIRED TO PROVIDE PROOF OF THE BANK FEES ASSESSED. ONCE COMPANY HAS PROOF OF THE FEES, WE WILL REIMBURSE CUSTOMER THE $50.00.
Review: I ran my credit and just saw that there is a huge amount of money reported from PSEG that I owe. I find this ridiculous that I will or pseg will allow one bill to rack up to $3788 . I never got any letter from them stating that I owe any money or any phone call. This seems to be a common trend with pseg to over charge people or to add money to someones account that's not even theirs. Please review my account and remove it form my credit. I am not able to get things done with this negative collection on my credit.Desired Settlement: I want PSEG to review and remove this ridiculous charge from my credit . Make all the necessary corrections so I can start using my credit again.
Business
Response:
Company spoke with the customer on 6/30/15 and advised him this matter requires in-depth investigation/review. He understands we will follow up with him once our investigation is completed. An updated response will also be provided at that time.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you...
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
See attached bill. The disputed amount of $186.69 was credited back to the account on September 15th and the account was rebilled from August 13 to Sept 11 at $84.57 (including $2.35 service charge) for electric and service charge only for gas. I will credit the customer $82.22 leaving service...
charges only for the last month of use. customer needs to pay $7.99 to close the account.
Customer was contacted by an Electric Division supervisor who confirmed with the customer that they would make the required repairs to the lawn. Customer Relations spoke to the customer on 7/27 and she stated that while she did speak to the supervisor, she had a few follow up questions that...
she wanted addressed. Specifically: how was the work PSE&G did communicated to residents, because she was not aware of any of this; concern about the way the workers interacted with her when they were on-site; requesting the mark-out flags be removed by PSE&G and then finally confirmation that all of the PSE&G work is completed.
Complaint: [redacted]
I am rejecting this response because:
Complaint: [redacted] I am rejecting this response because: Customer was very happy to have his power turned back on, as dealing with the insane incompetence and complete and total lack of support from PSEG for over a month tends to be a bit of a drain.The entire process was terrible and I have still not received any apology for a complete and total lack of ability on the entire PSEG team.Question here, to quote you directly"PSEG received the cut in card from the town. It was given to the Inspections Dept on 1/26/17. The inspection was performed by PSE&G on 2/6/17 (company has 5-7 business days to inspect)."If you got the card on the 26th, that would mean you let 8 business days pass by before doing the inspection.
Absolutely No Regards,
[redacted]
Hi I just want to inform you that PSE&G did contact me regarding this issue and said they are refunding us the money. We should be getting a check in the mail
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find...
that this resolution is satisfactory to me.
Regards,
[redacted]
An Appliance Repair Supervisor contacted the customer to discuss her concerns regarding the dishwasher. He advised that PSE&G would cover the repairs under her Worryfree contract as long as it involved covered parts (per the Terms and Conditions of the contract) and offered to send another...
technician to diagnose the dishwasher again. The appointment was scheduled for 4/5/16 between 4pm -8pm. The customer was satisfied with the company's response to her concern.
Electric heating account. Electric meter was changed 9/21/15. January through April 2015 vs. 2016 electric usage increased substantially. The electric meter change was due to selective sampling/age. I called the customer and left a message. No return phone call.
PSE&G is in compliance with the NJ Administrative Code and our Tariff as it relates to assessing deposits. Customer had previously filed bankruptcy and assessing deposit post-bankruptcy is also part of our process. Customer's deposits are returned to them with interest after the customer has paid their account in full each month for 12 consecutive months. The company's position remains the same.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
When an energy rebilling is done on a customer’s account that has an appliance service order installment plan, it not only resets the payments but it will also bill the customer two installments at once and reapply the payments and/or credit to the open items. In this customer's case, the...
customer is billed for both May and June installments on the rebilling. The customer will not be billed again in June - this charge will not be on his June inovice. The billing will start up again in July.Company attempted to reach this customer today. He was not available. A voicemail message was left for the customer to return the call. Once he calls in the above will be explained to him in detail
Complaint: [redacted]
I am rejecting this response because:I have submitted proper documents in past prior to my moving from old home address over a year ago;the fact that company does not care to acknowledge receipt of said documents is absurd.This matter is a threat to my well being,I want to resolve matter as swiftly as possible however I am in need of some time as my health matters have accrued a small fortune as well.I ask for your continued attempt at resolution on my behalf. These facts are true somewhat as I have been dealing with my illness.I understand fully the need for cash payments,however with limited mobility how am I to satisfy this debt?Since moving into my apt from my old home address I have faxed and mailed out the required document to pseg.The fact that it has not been recorded or retained does not negate fact of it occurring.I am in desperate need of assistance in resolving this matter.I can have my representative acquire the accepted method of payment as I am very limited at this point in time ..I need my power to be on my machine 3x a day at this point,but this fact was made known 2 years ago at my old address.The fact that the company has not kept up with keeping files and records should not threaten my well being.Furthermore yes I have sought council on this matter because in essence my life is at risk,not for lack of attempting to correct my account .I fully will accept responsibility for the delinquency on account but health matters has caused the collapse of attention..I ask for reconsideration on my request to pay as outlined
Regards,
[redacted]
Review: I have recently filed bankruptcy and we put Pseg on it because my spouse claimed he owed money from an old account with them. They assumed it was my account because the paperwork did not have my account # listed. On top of everything else because of my husband and I current situation we did have a past due balance so we did apply for assistance through it is called the true program and we did meet all requirement to get the bill paid through them but they have denied me stating it is in a bankruptcy when this account was not supposed to be. I have attempted several times to get this resolved as well as [redacted] from my bankruptcy attorneys office has also tried with no success.Desired Settlement: I want Pseg to take this account out of bankruptcy status because this was not supposed to be added and my attorney did not give an account # to them and also for Pseg to fix the fact that the true program has now denied me stating it is in bankruptcy when it is not added to the bankruptcy. If not resolved I may have to seek legal representation because I did not request this account to be added to bankruptcy and they just assumed instead of investigating and contacting the attorney office.
Business
Response:
As of 7/10/13, PSE&G was notified that the customer had filed Chapt 7 Bankruptcy case # [redacted], on 6/27/13. The account was finaled as of the Adjudication date of 6/27/13 and a final bill was rendered for $753.26. A new account was established and a security deposit of $280 was being requested for the new account. The customer then contacted the BPU and the Better Businees Bureau complaining that PSE&G took it upon ourselves to list her bill. She claims she did not list PSE&G as a creditor in the filing. She also feels that we did this intentionally, causing her to lose out on getting the TRUE grant to pay her bill. The customer is telling the Revdex.com that she did not list PSE&G in the Bankruptcy and that her Attorney can confirm it. She wants the account back to the way it was with no deposit request and confirmation from PSE&G, so that she can once again apply for the TRUE grant. Meanwhile the customer had been informed to have her Attorney submit written confirmation that PSE&G was not listed in the filing. She then stated that her husband was listing an old PSE&G bill from another address. Attempts have been made to contact the customer by phone for the correct filing infomation. A voice mail message was left with the customer detailing the need for confirmation of filing, which should be presented by her Attorney. Waiting for customer to call back with info. [redacted]
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
If u actually read these messages you will see clearly how Pseg has lied once again in there response by stating I said to Revdex.com that I did not file Pseg on bankruptcy at all but the very first line state I did for my spouse not me
I actually had to open new account with them becaus I kept contacting thm with no results. Tell Pseg to provide all the times I caled them on my file so you can see that I tried to get it resolved with no result so I gave up!
Business
Response:
The company's position has not changed in this matter. Thank you Frank E[redacted]
Review: I got solar panels installed on April 6,2015 after the install the manager told me to wait 3 weeks and my unit will be ready to go. Still not working
I got solar panels installed on April 6,2015 after the install the manager told me to wait 3 weeks and my unit will be ready to go. I waited 1 month and a half and it wasn't working so I called the company to ask. The manager said she sent all the port work to pseg and we are waiting for pseg to come to my house to switch the meter. I called pseg after I spoke to her on June 1st and they informed me that [redacted] never sent them any papers. So I called [redacted] back and told them what they told me at pseg and she said she will take care of it that day. It has been 3 months and I'm still waiting on my service to be installed .Desired Settlement: I just want my unit working.
Business
Response:
PSEG reports that the solar developer [redacted] just provided PSE&G with this customers final paperwork on July 6th. To be in compliance we have 15 business days (July 27th ) to install a Bi- Dir meter and provide there Permission to Operate (PTO). Our records show INSTALLATION WAS COMPLETED BEFORE PART 1 APPLICATION WAS SUBMITTED. CUSTOMER OBTAINED AN UCC CERTICATE DATED 4/8/2015 BUT PART 1 APPLICATION WAS PROCESSED 6/9/2015. A NOTE WAS SENT TO THE INSTALLER REGARDING THIS SITUATION on JUNE 12.
Review: I received a call today from a Mr. Raymond claiming to be from PSE&G. The number he was calling from was [redacted]. He started by accusing me of refusing to allow my meter to be read and threatened to schedule my service for disconnection. That is how he started. I was at my job 35 miles from home at the time. I left my house at 7:30am this morning. My account is in good standing. He kept me on the phone for 23 minutes while I was at my job. He kept repeating himself in a panicked and nonsensical manner. I found the call very disconcerting and it caused me to fear for my safety. He was falsely accusing me of refusing to have my meter read. I have allowed my meter to be read every time I have been home to do so. I work Monday to Friday.Desired Settlement: I would like to understand PSE&G's policy regarding contact about meter reading. I would like an apology regarding the manner in which I was spoken to. I would like an apology for the false accusations made. I would like confirmation that this was indeed a PSE&G employee and that I don't need to contact the police. I am concerned that this was a scam focused on gaining entry to my house.
Business
Response:
PSEG Customer Relations attempted to reach the customer on 6/11 and 6/12 and left messages on both occassions. In review of [redacted] account, I can confirm that Mr. Raymond is a PSEG employee and he was contacting [redacted] to schedule an appointment to gain access to read his meter. The meter has not been read in 60 months and it is important that we have access in order to obtain an actual reading. The notes on the account indicate that an appointment has been set up for 6/16 to have the meter read. Regarding [redacted] concern on how the call was handled and accusations he says were made towards him, I will escalate to management to have them review the matter and address any gaps in customer service, etc., appropriately. Once I am able to speak to [redacted] I will review all of this information with him. I will also extend my apologies on behalf of the company for the way in which he was spoken to and/or in how the call itself was handled.
Review: We purchased the worry program from PSE&G for 24/7 Emergency services. Every time during the winter when our furnace is not working, even though the temperature outside is negative degree PSE&G still schedule their technician to come to our house at least 36-48 hours later. We always ended up to call some local business to come and fix our furnace/heater within couple of hours. We have small children and senior citizen staying with us, ad it's very critical hat we have our heater running. To make matter worse PSE&G customer service reps always treat us rudely when we ask to escalate the matter and ask for explanations.Desired Settlement: We want PSE&G reimbursed the money we have to pay for other company we have to call to do the services that PSE&G supposed to do
Business
Response:
The customer called on 2/20/16 and received an appointment for the furnace dated the following morning. The customer did not like the appointment and contacted a private contractor to make the repair. The tech arrived within the scheduled appointment time. The Terms and Conditions of the WorryFree contract state “all service calls received by PSE&G are handled in order of receipt of request…There is no reimbursement for covered repairs provided by parties other than PSE&G.” The Appliance Sr Service Supervisor contacted the customer and resolved the complaint.
Review: After 10 + years of being a pseg customer I recently moved from one location to another ( within 10mins from each city). I went ahead and called to have my account transferred.. I gave all my details with new address and was given information on when new address account would take into effect . All of this with the exception of being told they would add close to a $500 deposit amount.
This is very upsetting because I have been with pseg for over 10 years and should not have to pay another deposit ( I'm certain I paid for one the day I opened the account )
Pseg is refusing to remove this from my account saying it is company policy.
I have since spoken to 4 reps including supervisors to no satisfaction. I have even requested a copy of recorded call that mentions me being told about this deposit. They even refused to listen to it themselves.
I don't feel I should have to pay this for several reasons ...
I've been a long standing customer ... Never had my account canceled for non payment (and yes in the course of 10 + years I have been late a few times ) and lastly I was not told that by simply moving services to a new address that a huge security deposit would be added .
Please help me in solving what I think is a very unfair practice from this business. Thank youDesired Settlement: Remove security deposit from account
Billing adjustment
Business
Response:
REVIEW OF THE CUSTOMER’S PRIOR ACCOUNT AND PAYMENT HISTORY CONFIRMS THAT THE ACCOUNT WAS DELINQUENT ON A REGULAR BASIS. MANY TIMES, PAYMENTS WERE MADE ON A BI-MONTHLY BASIS WHICH CAUSED THE ACCOUNT TO BE DELINQUENT. PSE&G’S REQUEST FOR A DEPOSIT IS BASED ON THE CUSTOMER’S PAYMENT HISTORY WITH PSE&G, OR THE OVERALL CREDIT HISTORY AND NOT ON HOW LONG SOMEONE HAS BEEN A CUSTOMER. ADDITIONALLY, THE AMOUNT OF THE DEPOSIT REQUEST IS A STANDARD TWO TIMES THE AVERAGE MONTHLY BILL. IN THIS CASE, THE COMPANY REQUESTED A $408.00 DEPOSIT WHICH MEANS THE AVERAGE MONTHLY BILL AT THIS PREMISE IS $200.00. THE CUSTOMER DID SPEAK WITH A COLLECTION SUPERVISOR AND WAS ADVISED THAT THE COMPANY WILL WAIVE THE DEPOSIT IF SHE SIGNS UP FOR DIRECT DEBIT PAYMENT. SHE REFUSED THE OFFER. CUSTOMER SERVICE REPRESENTATIVES ARE TRAINED TO ADVISE THE CUSTOMER OF THE POTENTIAL FOR A DEPOSIT WHEN ESTABLISHING A NEW ACCOUNT. WE WILL REVIEW THE CONVERSATION TO ENSURE THAT THIS IS BEING DONE. COMPANY LEFT A VOICEMAIL MESSAGE FOR THE CUSTOMER TO RETURN OUR CALL. WE WILL AGAIN OFFER TO WAIVE THE DEPOSIT IF SHE WOULD LIKE TO SIGN UP FOR DIRECT DEBIT. IF CUSTOMER REFUSES, THE DEPOSIT WILL HAVE TO REMAIN.
Review: Since before moving into my present residence I submitted the required physician form to pseg filled out by my doctor designating need for life sustaining equipment.I have since been a little delayed in paying my bill down.I am a single mom in need of some kind of assistance in correcting matter.Pseg has forwarded me a disconnection notice ,being fully aware of my health issuesI have been in contact with customer relations via email because I am unable to travel much.I am in need of help to have them see reason in this matter prior to them disconnecting service that I am in need of.I am fully aware that my bill must be addressed,and intend to withstanding my disability check clearanceDesired Settlement: I would like if company provide me with a payment plan whereby I can abide by,in order that my service is not interrupted as it will adversely affect my well being. I can afford $75 a month until my balance is satisfied.I have attempted communication with pseg to no avail.Please provide me with feedback on this matter,or some compromise or resolution on matter.Thank you in advance.
Business
Response:
This account is for electric service only. The account balance is $1353.19. Between 7/2015 and 8/2015 the customer issued returned checks totaling $1385.00. The last good payment she made was $140.00 on 5/11/15. Company extended payment arrangements to the customer. She agreed to pay $645 by 7/10/15 followed by the current bill plus $35.00 beginning 8/11/2015; she did not maintain this arrangement.Company has forward our medical form to her multiple times and she has not returned the required completed form. Customer was advised to have her medical doctor complete the form and return it to us. She has not done this therefore there is no medical status on this account and normal collections apply. This form must be completed by the medical doctor and returned to the company for medical consideration to be given. Customer’s offer to pay $75.00 per month is unacceptable. Due to lack of payments, broken arrangements and customer issuing bad checks, company requests a minimum payment of $1000.00 plus payment arrangements on the remaining balance. Additionally due to the returned checks, allpayments must be cash/certified funds only. Additionally, customer has threatened to file harassment charges against PSE&G Collections Department for attempting to collect on this debt. Company’s Customer Relations attempted to reach this customer at both numbers provided. Voicemail messages were left at both numbers asking her to return our call.
Consumer
Response:
Review: [redacted]
I am rejecting this response because:I have submitted proper documents in past prior to my moving from old home address over a year ago;the fact that company does not care to acknowledge receipt of said documents is absurd.This matter is a threat to my well being,I want to resolve matter as swiftly as possible however I am in need of some time as my health matters have accrued a small fortune as well.I ask for your continued attempt at resolution on my behalf. These facts are true somewhat as I have been dealing with my illness.I understand fully the need for cash payments,however with limited mobility how am I to satisfy this debt?Since moving into my apt from my old home address I have faxed and mailed out the required document to pseg.The fact that it has not been recorded or retained does not negate fact of it occurring.I am in desperate need of assistance in resolving this matter.I can have my representative acquire the accepted method of payment as I am very limited at this point in time ..I need my power to be on my machine 3x a day at this point,but this fact was made known 2 years ago at my old address.The fact that the company has not kept up with keeping files and records should not threaten my well being.Furthermore yes I have sought council on this matter because in essence my life is at risk,not for lack of attempting to correct my account .I fully will accept responsibility for the delinquency on account but health matters has caused the collapse of attention..I ask for reconsideration on my request to pay as outlined
Regards,
Business
Response:
Company stands by its previous response. There is no record of having received a completed medical form relating to this customer. These medical forms are required to be updated yearly meaning the doctor treating the customer must complete the form and submit it yearly. This form is meant to verify whether or not there is life sustaining equipment at a specific property. It is not meant to guarantee service on delinquent accounts. Company will forward another medical form to the customer today for her doctor to complete and return. The service is not guaranteed until payment is receivedCompany has attempted to work with this customer, which explains the high balance. She has not kept payment arrangements and has issued bad checks. Company's request remains the same - $1000.00 plus payment arrangements on the remaining balance. Payments must be cash/certified funds .
Review: After setting up my electric at my new place of residence, I promptly began receiving and paying my bill (on auto pay). It was a very average bill for a house ($150-$250) and we had no issues with payments, etc. Eight months later we received a bill for over $700 worth of gas usage. It turns out they had spent the last 8 months estimating the usage and bill, it seems a huge conglomerate company such as PSE&G could not find the time or be bothered to actually read the meter in that entire time, yet payment was due immediately. We had our service on auto-pay but did not allocate funds for the power bill to be almost triple of what it had been our joint account was overdrawn and we incurred over $50 worth of fees! I called the company to complain and was told yeah they do that sometimes if they can't go out but you can read it yourself and send in a picture or call us after a few months and then we have to make them come out to read your meter. In short a company of this size that charges this much would like me to babysit their practices and still pay at a premium. If is a monopoly in the area as I have no other, more reliable organization employing fair and reasonable billing practices to go to. It would be unreasonable for a phone company to estimate your data and minute usage for 8 months than bill you for it, so why are they allowed to operate under practices that could destroy a person living on a tight budget. Oh and to top it all off, now that I know they are "allowed" to estimate my bill, regardless of how upset I was, my very next bill was estimated!! Needless to say auto pay has been cancelled and I want them to do their job!!Desired Settlement: I want my meter to be read EVERY month, not just when they feel like it. I also want to be reimbursed for the fees that were incurred as a result of PSE&G estimating my bill for 8 months without notifying me they would only send me an accurate bill if they felt like it.
Business
Response:
CUSTOMER RECEIVES GAS AND ELECTRIC SERVICES. THE GAS WAS CONSECUTIVELY ESTIMATED WHEREASTHE ELECTRIC METER IS READ EACH MONTH. WHEN AN ACTUAL GAS READ WAS OBTAINED ON 7/3/15 CUSTOMER WAS BILLED $564.59 FOR ADDITIONAL GAS CONSUMPTION; THIS MEANS THE GAS ESTIMATES WERE TOO LOW. THE CUSTOMER’S MONTHLY INVOICE ADVISES THE CUSTOMER IF THE CURRENT BILL IS BASED ON AN ACTUAL READ OR AN ESTIMATE. THE MONTHLY BILL ALSO PROVIDES THE SAME INFORMATION FOR THE PRIOR MONTH. THE BILL ALSO PROVIDES THE CUSTOMER WITH THE NEXT SCHEDULED METER READING DATE. ACCOUNT RECORDS CONFIRM THE GAS WAS ESTIMATED DUE TO NO ACCESS TO THE GAS METER. COMPANY ATTEMPTED TO REACH THIS CUSTOMER BUT REACHED HER ANSWERING SERVICE INSTEAD. WE LEFT A MESSAGE REQUESTING THAT SHE CONTACT THIS OFFICE DIRECTLY TO ADDRESS THIS MATTER FURTHER. CUSTOMER WILL BE REQUIRED TO PROVIDE PROOF OF THE BANK FEES ASSESSED. ONCE COMPANY HAS PROOF OF THE FEES, WE WILL REIMBURSE CUSTOMER THE $50.00.
Review: I ran my credit and just saw that there is a huge amount of money reported from PSEG that I owe. I find this ridiculous that I will or pseg will allow one bill to rack up to $3788 . I never got any letter from them stating that I owe any money or any phone call. This seems to be a common trend with pseg to over charge people or to add money to someones account that's not even theirs. Please review my account and remove it form my credit. I am not able to get things done with this negative collection on my credit.Desired Settlement: I want PSEG to review and remove this ridiculous charge from my credit . Make all the necessary corrections so I can start using my credit again.
Business
Response:
Company spoke with the customer on 6/30/15 and advised him this matter requires in-depth investigation/review. He understands we will follow up with him once our investigation is completed. An updated response will also be provided at that time.