Review: Hi,On January 2015 PSEG switch my GAS supplier to [redacted] without my permission. Since this date my bill have been dramatically increase. It will include some charges from [redacted] as Adjustnments.On March 2015 the bill was 544$(** charge 258$) comparing with Jan 428$.I have called PSEG and asked them about [redacted] They have claimed that somebody agreed to switch to [redacted] by their phone call. Finally they promised me to stop [redacted] service and switch me back to PSEG.Instead I got the bill for May on 923$ (with [redacted] charge of 684.88$)My gas spending have been decreased comparing with March.It's completely unfair Please, help me to resolve the issueRegards,[redacted]Desired Settlement: I would like that PSEG will correct all of the bills(since January 2015) and refund me all [redacted] "adjustment" charges by next reason:I have never asked about [redacted] service and it's incorrect to change my supplier without my permission.
Business
Response:
Switches to Third Party Suppliers (TPS)are sent to PSEG by the TPS themselves. PSEG does not switch customers. When PSEG received a switch notification from the TPS a letter is sent to the customer making them aware and asking them to contact us within 7 days to cancel. The TPS must provide proof that the customer authorized the switch either by a recorded telephone conversation or a signature on a contract. If they cannot show either the switch must be reversed and the customer refunded by the TPS themselves. (PSEG would then bill the customer for the gas and electric used during this time)This customer was notified on Nov 5th of the pending switch and has not questioned the [redacted] Energy charges on the bill since December.See attached. This complaint should be directed to [redacted], [redacted]
We signed up with them about two months ago, but the property was not occupied and no electricty was used. We recived a bill of 125.62 for actual usage, and a wopping 1,616.27 for Generation and Transmission charges. They are basicially charging us for standby electricty charges at a rate of 13 times the actual usage. They found a nice term to a dishonest billing practice.
We were never told that they had this standby fee, it's pure theivery to charge us for electric never used, electric that they they get to keep and resell. If this is ours the they should pay us the market price for that electric.
They should not be allowed to hide under this corprate/bureaucratic veil while stealing customers with unfair billing practices, they never told us that they will do this to us when we signed up, we would have never signed up if we would have known.
In summary, We should not be paying for something we did not use and we did not sign off on.Desired Settlement: They should refund us our deposit in full, less the actual billing amount.
Business
Response:
This electric only account was active from 11/20/2015 through 1/31/2016. This is a commercial account and was billed in accordance with the existing rate structure. The Capacity and Transmission Charges are the generation and transmission obligations the customer requires based upon an average prior summer period billed demand kW (June, July, August and September). This customer used 960 kwh of electricity and was billed $125.62 for delivery and $1616.27 for Supply (“Cap and Trans”) charges, for a total of $1741.89. The deposit has also been posted/ credited to the account. Company spoke with the customer and reviewed the billing practices with him. He believes that he should have been given a line by line break down of the charges he would incur when he established the account. He also believes that he should have been provided with a document to sign acknowledging his acceptance/agreement of the billing procedure for that account. Company explained to the customer that it operates in accordance with the set regulations. PSE&G is not required to provide a line by line breakdown of charges when a customer requests a new account. The customer believes he has been taken advantage of and that the Cap and Trans charges are something made up, because he is not familiar with them. The billing on the account is correct. There is a $1126.13 credit on this account. That credit will be processed and forwarded to the customer. Customer should receive the check by the end of next week. Customer remains unsatisfied.
Consumer
Response:
Review: [redacted]
I am rejecting this response because: The companies response confirms precisely what our complaint is, that they are engaged in unfair gotchya billing practices. They admit that they did not notify us in any way prior to activating our account that they would be billing us for something other then the actual usage charges. Just because they "always" bill customers cap & tran charges, doesn't make it fair or legal. They should reimburse us for the standby electricity that they billed us for if they get to keep that electricity or they can not charge us, they cannot charge us for something we never received, that's effectively stealing. They need to reimburse us as they did not disclose this practice of charging you for something we do not own and we are not expected to know this on our own.
Review: I have been receiving multiple calls daily from PSE+G regarding someone else's account. When I initially had answered the phone late last fall the first few times, I told them each time that my number is NOT the correct number and to change it. I used to work at the company that they were calling about but left in August 2014. I gave the correct number and also had someone from the company call PSE+G to give the correct number late last fall.
However, I have again started to receive MULTIPLE calls each day from the company - last week I spoke with the agent that called and told her that my number is NOT correct and gave the right number. They are still calling me each day. This needs to end, it is absolutely maddening!Desired Settlement: to stop harrassing me!!!
Business
Response:
Additional information is required to investigate and resolve this matter. [redacted] Revdex.com Inquiry does not include any information about the responsible party/company. PSE&G has attempted to reach [redacted] via telephone ([redacted]) but has not been able to reach her. We have however, left telephone voicemail messages for her, asking that she return our calls. This matter will be addressed with her when she calls in.
Review: PSE&G Placed me in collections for $1,520 for bills that they claim I did not pay. I reached out to PSE&G thinking that this must be a misunderstanding that should be easily resolved since I use my bank's bill pay system and have all the statements for the months in question.
Once I called, I explained the situation and they "did their research"... The outcome: PSE&G received my funds but did not apply it to my account but instead issued checks and mailed them to my ex-wife who has not been related to me since September of 2009 and does not live near me nor do we share any financial accounts.
PSE&G told me that I have to go and try to get my money back from the ex-wife, placed me in collections and blemished my credit.
Because I do not want my credit blemished, I paid the $1,520 to the collection agency but I still have the entry on my credit as well as paid $3,040 for a $1,520 bill.Desired Settlement: I'd like PSE&G to stop abusing the system and do the right thing... it is their mistake... they can go after the unrelated third party that they mistakenly sent the money to.
I'd like PSE&G to refund me the excess that I paid to get my credit cleaned up and I'd like a formal apology for their abuse of the system forcing me to disburse twice the amount of money by reporting me to a credit collection agency.
Business
Response:
COMPANY SPOKE WITH THIS CUSTOMER AT LENGTH. HE HAS AGREED TO FAX TO OUR ATTENTON, BANK RECORDS VERIFYING HIS PAYMENTS TOTALING THE $1520.20 OUTSTANDING BALANCE AMOUNT. ONCE WE HAVE PROOF OF THIS, THIS MATTER CAN BE INVESTIGATED FURTHER. COMPANY ALSO EXPLAINED TO THE CUSTOMER THAT THIS BALANCE WAS WRITTEN OFF BACK IN 2011 AND IT IS UNCLEAR AT THIS POINT IF WE CAN DO ANYTHING - HE MAY HAVE TO WORK WITH THE COLLECTION AGENCY. CUSTOMER UNDERSTANDS.
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
I have been calling PSE&G about this matter for more than 18 months. I cannot negotiate with the collection agency for multiple reasons:1) Their job is to collect on bad debt not to rectify their clients' mistakes.2) The extent of their negotiation would be to settle... On a debt that I do NOT owe.3) I already paid the collection agency the full amount. There is nothing to negotiate.4) And most important! I do not owe PSE&G money... It is the other way around. They owe me $1,520 that I was forced to overpay. I expect a refund from PSE&G, removal of the blemish on my credit and an official apology for abusing the system and using a collection agency to coerce people to pay debt that does not exist.I wonder how many other people go through this and after PSE&G procrastinates for over a year receive a response saying that they cannot do anything because it's been too long... Also, I don't know what months PSE&G is claiming that I did not pay so I sent them 16 months of payments to ensure that there is no doubt that the payments are there... I have not received an acknowledgement of receipt of the documents so I faxed again today.
Regards,
Business
Response:
Compaany's position remains the same. Investigation is just beginning.
Review: Called during OPEN Business hours at approximately 7:00 PM, to PSE&G Business center, where I was put on hold for approximately 1 hour, so that when I did reach a customer service representative, that I would not have been able to reach the proper department, since they close at 8:00 PM. Rep told me to call back M-F between 7AM and 8PM to resolve this issue, and that the Billing department is unable to call me back at a time, requiring me to wait in this queue for a representative. And that the things I would like to do are unable to be fully completed online.Desired Settlement: To resolve this issue.
Business
Response:
Customer receives gas and electric services. On 5/18/2015 both reads were estimated. Subsequent to that, the customer provided both gas and electric reads and the billing was adjusted. On 5/26/2015 the estimated billing totaling $6671.91 was cancelled and the account was rebilled $226.18 based on the customer reads. Customer paid the $226.18 on 5/29/2015. Customer Relations attempted to reach the customer but reached the answering service. A voice mail message was left for customer asking him to return our call. The customer’s issues once we speak directly with the customer.
Review: A representative from PSEG contacted me at 10pm at night trying to get me or my former first floor tenant to pay an outstanding balance they say is owed to them. [redacted] opened and closed an account with PSEG over a period of a year and PSEG is now trying to collect a balance from me for the previous occupied tenants. Some who I do not know who they are and were possibly there when I did not own the property. If there was an outstanding balance how come it was not brought up when [redacted] opened her account? How come it was not brought up after she closed her account? Only months later I was contacted with them telling me I owe this balance now. That PSEG account was never under my name. PSEG is trying to bully me into paying a balance that is due to their poor record keeping and I or [redacted] should not be accountable for this balance. PSEG needs to 0 the balance out and move forward.Desired Settlement: I would like PSEG to stop harassing me and tenants NOT responsible regarding a balance that I do not feel I should pay. I would like proof that they will zero out the balance and only charge me ([redacted]) with bills that are under my name and should be accountable for. I refuse to pay this balance and will get an attorney if need be.
Business
Response:
Customer Relations spoke with [redacted] on 2/26/16. She advised that the balance of approx. $900 is from a tenant, [redacted] who resided at [redacted] previously. The account was never in [redacted]'s name and she had never previously been notified of any balance owed for [redacted] She says PSE&G should not be contacting her for someone else's balance, nor should they be harassing the current FL1 tenant for that balance either. [redacted] wants the calls to stop. I advised [redacted] that I would work with our Collections Dept to investigate her concerns and work towards amicable resolution. [redacted] has my contact information as well.
Review: PSEG is charging me $748 for repairs done on a gas furnace, the technician made me aware that this service will be covered via a worryfree contract I have with PSEG but the representative says that the contract was not effective on that date . Also they change 2 parts on a hit and miss basis without locating the issue correctly and charged me for both whereas I should have been charged for only 1 component,
The customer service Tech Supervisor, was extremely condescending and unprofessional and made it apparent that I had no options here since PSEG is the only service provider in the area.Desired Settlement: I would like at least 50% of the $748 to be returned d as the actual problem with the unit was never correctly diagnosed and they replaced both the parts without checking the details.
I will also be taking up this matter with the [redacted] to prevent this kind of Customer service fraud from a firm which enjoys total monopoly.
Business
Response:
PSE&G's Customer Relations spoke with Mr. [redacted] on 1/20 and confirmed we would investigate his concerns. The investigation does confirm that we were out on three occasions for the customer's issue. During the first visit on 12/29, the technician stated it seemed as if the pressure switch was bad and since there was no contract the customer decided to change it himself. There was a second visit on 12/30, again for no heat. At this time, it was an erratic circuit board. The part was ordered and installed on 1/5/16. At the time of that visit the heater was working better, but there is now an issue with the inducer motor. A new inducer motor was installed and the furnace is now operating fine with the installation of the circuit board and inducer motor. An Appliance Repair Supervisor contacted the customer after he contacted Customer Service expressed concern over the visits. The supervisor advised that they would provide a credit of $150 for the pressure switch, since it did not fix the issue. He advised the customer that no further credits would be given because the other parts that were installed were needed to repair the unit. The $748 billed to the customer was for the inducer motor and the circuit board. No further credits are due and customer was advised same by supervisor. Customer Relations contacted the customer again on 1/26/16 and left a message at 12:35. When the call is returned, will review all with customer and again advised no further credits will be given other than the $150.
Review: I received my pseG bill I asked to be put on a 12 month arrangement I am disabled and work part time but been in and out of the hospital a lot I am hoping you can help
Business
Response:
[redacted]' balance is $764.86. The notice amount is $660.46. The most recent payment was received on 11/11/15 in the amount of $40. A payment for $40 was returned on 10/28/15. There have been two broken Deferred Payment Arrangements (DPA) over the last 12 months. A Customer Relations Consultant spoke with [redacted] on 11/23/15. [redacted] stated that he is seeking assistance from OEO. [redacted] confirmed that he can pay $40 by 12/4/15. A DPA was made for $60/month plus current for 12 months starting on 1/4/16. [redacted] also stated that he has a high bill concern. PSE&G will change [redacted]' electric meter on 12/2/15 and then test the meter for accuracy. If the meter is tested to be running fast, [redacted]' account will be credited accordingly. Regardless of the outcome, a meter test results letter will be mailed to [redacted] for his records. [redacted] is satisfied.
Review: In April 2015, when I moved from my house I rented to my 1 bedroom apartment, both bills under PSE&G. I set up an account and paid bills up to June 2015 when my service was cut off. Upon calling to inquire why it was, PSE&G set me up under the wrong kind of account and had to re-set a new one. Using the 130.00 I paid from April to June as credit. Upon receiving my monthly statement for July. My credit did not show up and my bill was 110.53. Upon calling again to inquire about that. I asked for my old statements from april to june, which they already deleted, and as to why my credit wasn't not applied. When I received the new bill, which covered June and July's usage, the total was 148.48, 30 dollars more. I called again to ask why this was, As from April to June my bill didn't even reach triple digits. The customer service rep was kind but I wanted better clarification and asked for a manager. She was very rude and uncourteous. My issue was not resolved and I just hung up out of frustration. I do not see how a mistake made by them on my account results in me paying HIGHER rates as my bill rivaled that of what I paid for PSE&G service when I lived in my 4 bedroom house. This kind of price gouging, along with the [redacted] poor customer service is disparaging as I feel since the "account change" they implemented, my bill is considerably higher to the point of egregiousness.Desired Settlement: My Outcome is a PROPER explanation of why my rate is hiked up so. I don't even care about the bill price anymore. But the fact that my rates have gone considerably higher regardless of power usage is not fair. Especially since beforehand PSE&G screwed up (TWICE I MIGHT ADD AS WHEN I FIRST MOVED HERE TO NEW JERSEY I WAS SET UP UNDER THE WRONG ACCOUNT), yet I somehow pay MORE?!! No accountability is upheld within this company and it is sickening cause honestly I feel cheated, yet I also feel I can't do a thing about it cause other than bank statements showing my previous bills up to this point I have no records for me to even try to make sense of all this. My only hope is that I either find a better job elsewhere so I don't have to deal with them ever again. Easily the WORST power provider in the entire USA.
Business
Response:
I can confirm that the customer was originally signed up for service in the wrong account at his current address. This was corrected on July 2 and the $130 payment was transferred to the correct account on July 9. The new account was created backdated to 5/9/2015. Electric charges through June 8 were $96.84 (528 kw) chareges June to July were $157.22 (820 kw) Bills at the new address do appear higher than at the customers previous address. I have issued an investigation to rule out the possibility of crossed meters or diversion of service. The calls between the customer and our customer service personell will be reviewed by supervisors and handled internally. Attached email was sent to the customer 7/21
Review: PSE&G is charging me a Deposit amount of $336.00 when I have been living at [redacted] for 5 years and paying them from my bank account for the same amount of time. To make matters worse, this is most likely due to the fact that my husband passed away and I had to update the account to be in my name. How they did this administratively is not my concern. That they are charging the same location/person the deposit amount twice is my concern. It is not right, fair or decent. They also will not take my call to discuss this as apparently someone put a password on my account. To add insult to injury a supervisor told me the only solution was to go to a physical PSE&G location between the hours of 8-4 M-F to show my ID. So since their processes are such that they cannot identify you in any other way I have now got to take a day off work and loose pay? What kind of antiquated customer service is this. The policies are not only geared toward taking money from someone who just had such a huge loss emotionally and with income they now want to cost me salary. I was not give a choice on how to set up my account and was not advised that putting it in my name would incur a significant charge such as this. I have also lost all my prior year data regarding average temp, and electric use which I was counting on as we put in a new furnace last year. To say that I am deeply disappointed in their practices is not only the problem but that there is no other choice for a consumer to make with regard to GAS service as I most certainly would drop them immediately and hire another company. They should not be able to treat consumers this way as a monopoly. I am only expecting what is fair here. Not to have to re pay a deposit amount that was once previously paid by ME and to be able to speak to someone about my account via authentication like every major bank. Lastly being under such duress at this time in my life to have to deal with this is the last thing I would ever want to do.Desired Settlement: I would prefer to to have to PAY the deposit fee AGAIN
Remove the password from my account and authenticate without making me take off work to do so as that is ridiculous. Have sound business practices not penalistic.
PS. If you remove the charge from the bill, we never have to speak ever ever ever again. I pay you supply end of story.
The next day I could possibly take wouldn't be months from now and I won't pay this duplicate charge on the bill without talking to someone.
Business
Response:
Spoke with customer on 1/20/16 and advised customer that at this time company will waive the deposit as a courtesy. Customer has been at this location since account was established the account was in her husbands name until he passed away. Previous was in good standing. the password has also been removed form the account.
Review: I purchased a service insurance contract for my refrigerator from PSE&G called 'worry free contract'. I pay a monthly premium for the product of $6 or $7 (i don't remember exactly, its part of my monthly electric bill). My refridgerator stopped working about a month ago and pse&g came to service it and found it needed a new part to repair. They said the part would take about 10 business days to ship to my house but a month later I haven't received anything. I've been calling them back every other day to find out what the status is and nobody seems to know where the part is or can find a tracking number of the shipped package. I'm out of patience and I can't afford to have no refrigerator any longer, it's been a month now and it's completely unacceptable given I pay good $$ for this service contract. Please help me!Desired Settlement: Repair refridgerator and some compensation as discount on my next month worry free premium.
Business
Response:
A tech responded and found that a plumber incorrectly hooked up her water lines to the refrigerator. She called him back to correct it. After the plumber fixed it, the tech ordered a part. The part is on back order with no estimated arrival date. The customer cancelled the order. A service supervisor called the customer to discuss and left a message. The service supervisor is waiting for the customer to return the call.
Consumer
Response:
I am rejecting this response because:
Firstly the Technician explained that the issue with my Fridge (I'm a man btw. They wrote 'She' in their response) was due to the motherboard failing. They never mentioned anything about plumbers, hoses or anything related to faulty plumbing. No plumber has ever been to my house so I’m not sure how they are even claiming this as true. The Tech removed the motherboard and said he would order a new one which would be delivered directly to my house. The part never came and now two months later I'm still without a refrigerator and they haven’t returned my original failed motherboard.
The bottom line is I can no longer afford to buy take out meals everyday so I’ve contacted the manufacturer (Kitchen Aid) to have them fix my fridge. I was able to buy a new maintenance contract and I’m currently getting it fixed using their service. PSE&G has been awful through this whole process and I plan on taking them to small claims court to collect all the expenses including meals since two weeks after incident, prior-year premiums paid for the ‘Worry-Free’ contract and the cost of the new contract I purchased from Kitchen Aid all of which I’ve incurred due to their complete incompetence.
Business
Response:
A tech responded and found that a plumber incorrectly hooked up her water lines to the refrigerator. She called him back to correct it. After the plumber fixed it, the tech ordered a part. The part is on back order with no estimated arrival date. The customer cancelled the order. A service supervisor called the customer to discuss and left a message. The service supervisor is waiting for the customer to return the call. Customer refrigerator contract was cancelled and one year credit.
Consumer
Response:
Review: [redacted]
I am rejecting this response because: wrong response. That wasn't my issue
Regards,
Business
Response:
The customer was credited $93.60 for one-year of worry free contract payments.
I am writing to you because I have attempted to speak with a representative from PSEG in person and notified them that I need to discontinue my services because I was no longer going to resided at my old residency. Then I attempted to contact them over the phone because the mail was transferred to my new address and they notified me that I owed an outstanding amount on my bill and that I never notified them about shutting off my services. I explained to them that I did but they explained to me that I am still responsible for the bill. I moved out of that apartment and I have proof that I no longer resided there and I have a notarized letter from that landlord that moved out of that apartment on a certain date.Desired Settlement: That the balance would be rectified on my behalf.
Business
Response:
The account in this customer’s name was active from 6/17/2011 through 2/26/2014. Company has reviewed account records from2013 through 2014 and confirmed that the first indication of customer requesting to close the account was 2/26/14 at which time the account was closed out; there are no prior requests. When the account was finaled 2/26/14, the account balance was $2876.60. Due to non-payment, the account is in the hands of a collection agency at this time. Customer will have to address and resolve this matter with the collection agency. The fact that customer may not have resided here during the time the bill was accumulated does not mean he is not responsible for the balance. The New Jersey Administrative Code (N.J.A.C.) 14:3-3a.1 states “A customer wishing to discontinue service shall give notice to the utility”. “Where such notice is not received by the utility, the customer shall be liable for service until the final reading of the meteris taken”. Company attempted to reach the customer. A voicemail message was left for the customer with direct contact information for the customer to return our call.
Review: I just received a shut off notice & they are asking me to pay 352.61 by 9/21(rcvd bill 9/8). I was told I had a 37.00 pymt agreement , that I made back in feb 2015 because I was out on short term disability for a accident. I did not work till aug 2015. I just got back up on my feet & I get a shut off notice?? I called [redacted] & s/w Sharonda operator# [redacted] (that is what she gave me) she was very mouthy & would not let me explain to her that I just got back on my feet & she told me that they said 37.00, but plus current bill. I could not afford more then the 37.00 I could not afford to feed myself, I was getting only like $550.00 every 2 weeks. I was almost out on the streets. I told her I could pay 100.00 10/2 & 100.00 10/16, but she said she would note my account, but could not promise that they would not shut electricity off? I cannot go without electricity because of health issues... First of all, now my blood pressure is up because of her & if I cannot have air conditioning my diabetes will get worse again. I have it finally good. also all my food will go bad & I will have to go apply for welfare again. I need someone to help me please. I applied for help through the state for pseg to lower my bill, but they never got back to me?? I do nto know what else to do ? I am scared .. thank youDesired Settlement: I would like to make a pymt arrangement with them , but Sharonda said I could not ? or I would like my bill reduced .. I do not need to wind back up in the hospital. thank you
Business
Response:
Customer Relations contacted [redacted] on 9/11/15 and left a message at 12:00pm. Review of the account finds the customer's balance is $375.57, which is inclusive of a $37 payment made on 9/8/15. Customer has one broken payment arrangement in the last 12 months. Customer Relations will work with the customer to make a new arrangement to help her get caught up on her bill. We can accept $100 by 10/1/15 and will offer a six (6) month payment arrangement on the remaining balance. The customer's meter is being read on 10/2/15 so we must have the payment by 10/1. The account is noted and I will discuss all with the customer when the call is returned.
Review: I am a business owner and have contacted company multiple times to set up a new account for my business. They are unable to help at all. I am not understanding how it would be such a challenge to setup a new customer. We've sent over meter information and still the account setup is delayed. In addition there is never any communication from pseg. I always have to keep contacting them to check on status. There have also been many fraudulent calls claiming that we have bills due. When calling pseg they are unable to find any information on that. We've done our due diligence in trying to setup this account but nothing seems to work with this company. Do I have to find a utility worker that works for pseg to come to my business to check on the meter. It really seems it has gotten to that point.Desired Settlement: We need an account
Business
Response:
A Customer Relations Consultant spoke with [redacted] and she e-mailed a picture of the electric meter supplying the restaurant opened on 3/30/15. A new account (#[redacted] was created in the company name ([redacted] DBA [redacted] with a mailing address of [redacted] and a service start date of 3/30/15. A deposit in the amount of $1,304 was assessed. [redacted] has been advised that if payments are made in full and on time for 24 consecutive months, the deposit will be refunded with interest. The attached e-mail was sent to [redacted] confirming this information. Thank you.
Review: I have a worry-free coverage through PSE&G for my appliances. During the summer 2015 my oven stopped working. I called them and they came after several weeks the part was replaced. In September 2015 my oven stopped working again, I called them frantic, I was having 20 people over for a party and needed them to come immediately. They came but again could not fix, order the same part that was replaced and it was put in about 2 weeks later. Well here we are the Monday before Thanksgiving and my oven is not working again. I called them and had to argue with them to come tomorrow, but could not get an AM appointment, so my husband, who is self-employed had to take off so they can come tomorrow. I asked them to please be sure they had the 2 parts it could be, they said sorry no way to do that, so guess who will not have an oven for Thanksgiving.Desired Settlement: TI would like to have a business that stands behind their service. I think I have been fair, continued paying for the appliance coverage that I am not getting. They should compensate us for time wasted at their expense. They also need to change their policy, if a company has not delivered a the service that they agreed to, they should put a person at the beginning of the list for work the next day, not say well other work is scheduled, will try to fit you in.
Business
Response:
Customer Relations contacted Ms. [redacted] on 12/1/15 and left a message at 11:55am. Review of the account does show several orders to repair her range. The last order dated 11/24 indicates that the required part was installed. Will confirm with Ms. [redacted] that the range is now working when the call is returned. Will also discuss customer's concerns regarding the recurring orders and as appropriate, can have an Appliance Service supervisor contact her to discuss the issue.
Review: Hi,On January 2015 PSEG switch my GAS supplier to [redacted] without my permission. Since this date my bill have been dramatically increase. It will include some charges from [redacted] as Adjustnments.On March 2015 the bill was 544$(** charge 258$) comparing with Jan 428$.I have called PSEG and asked them about [redacted] They have claimed that somebody agreed to switch to [redacted] by their phone call. Finally they promised me to stop [redacted] service and switch me back to PSEG.Instead I got the bill for May on 923$ (with [redacted] charge of 684.88$)My gas spending have been decreased comparing with March.It's completely unfair Please, help me to resolve the issueRegards,[redacted]Desired Settlement: I would like that PSEG will correct all of the bills(since January 2015) and refund me all [redacted] "adjustment" charges by next reason:I have never asked about [redacted] service and it's incorrect to change my supplier without my permission.
Business
Response:
Switches to Third Party Suppliers (TPS)are sent to PSEG by the TPS themselves. PSEG does not switch customers. When PSEG received a switch notification from the TPS a letter is sent to the customer making them aware and asking them to contact us within 7 days to cancel. The TPS must provide proof that the customer authorized the switch either by a recorded telephone conversation or a signature on a contract. If they cannot show either the switch must be reversed and the customer refunded by the TPS themselves. (PSEG would then bill the customer for the gas and electric used during this time)This customer was notified on Nov 5th of the pending switch and has not questioned the [redacted] Energy charges on the bill since December.See attached. This complaint should be directed to [redacted], [redacted]
Review: Account [redacted]
We signed up with them about two months ago, but the property was not occupied and no electricty was used. We recived a bill of 125.62 for actual usage, and a wopping 1,616.27 for Generation and Transmission charges. They are basicially charging us for standby electricty charges at a rate of 13 times the actual usage. They found a nice term to a dishonest billing practice.
We were never told that they had this standby fee, it's pure theivery to charge us for electric never used, electric that they they get to keep and resell. If this is ours the they should pay us the market price for that electric.
They should not be allowed to hide under this corprate/bureaucratic veil while stealing customers with unfair billing practices, they never told us that they will do this to us when we signed up, we would have never signed up if we would have known.
In summary, We should not be paying for something we did not use and we did not sign off on.Desired Settlement: They should refund us our deposit in full, less the actual billing amount.
Business
Response:
This electric only account was active from 11/20/2015 through 1/31/2016. This is a commercial account and was billed in accordance with the existing rate structure. The Capacity and Transmission Charges are the generation and transmission obligations the customer requires based upon an average prior summer period billed demand kW (June, July, August and September). This customer used 960 kwh of electricity and was billed $125.62 for delivery and $1616.27 for Supply (“Cap and Trans”) charges, for a total of $1741.89. The deposit has also been posted/ credited to the account. Company spoke with the customer and reviewed the billing practices with him. He believes that he should have been given a line by line break down of the charges he would incur when he established the account. He also believes that he should have been provided with a document to sign acknowledging his acceptance/agreement of the billing procedure for that account. Company explained to the customer that it operates in accordance with the set regulations. PSE&G is not required to provide a line by line breakdown of charges when a customer requests a new account. The customer believes he has been taken advantage of and that the Cap and Trans charges are something made up, because he is not familiar with them. The billing on the account is correct. There is a $1126.13 credit on this account. That credit will be processed and forwarded to the customer. Customer should receive the check by the end of next week. Customer remains unsatisfied.
Consumer
Response:
Review: [redacted]
I am rejecting this response because: The companies response confirms precisely what our complaint is, that they are engaged in unfair gotchya billing practices. They admit that they did not notify us in any way prior to activating our account that they would be billing us for something other then the actual usage charges. Just because they "always" bill customers cap & tran charges, doesn't make it fair or legal. They should reimburse us for the standby electricity that they billed us for if they get to keep that electricity or they can not charge us, they cannot charge us for something we never received, that's effectively stealing. They need to reimburse us as they did not disclose this practice of charging you for something we do not own and we are not expected to know this on our own.
Regards,
Review: I have been receiving multiple calls daily from PSE+G regarding someone else's account. When I initially had answered the phone late last fall the first few times, I told them each time that my number is NOT the correct number and to change it. I used to work at the company that they were calling about but left in August 2014. I gave the correct number and also had someone from the company call PSE+G to give the correct number late last fall.
However, I have again started to receive MULTIPLE calls each day from the company - last week I spoke with the agent that called and told her that my number is NOT correct and gave the right number. They are still calling me each day. This needs to end, it is absolutely maddening!Desired Settlement: to stop harrassing me!!!
Business
Response:
Additional information is required to investigate and resolve this matter. [redacted] Revdex.com Inquiry does not include any information about the responsible party/company. PSE&G has attempted to reach [redacted] via telephone ([redacted]) but has not been able to reach her. We have however, left telephone voicemail messages for her, asking that she return our calls. This matter will be addressed with her when she calls in.
Review: PSE&G Placed me in collections for $1,520 for bills that they claim I did not pay. I reached out to PSE&G thinking that this must be a misunderstanding that should be easily resolved since I use my bank's bill pay system and have all the statements for the months in question.
Once I called, I explained the situation and they "did their research"... The outcome: PSE&G received my funds but did not apply it to my account but instead issued checks and mailed them to my ex-wife who has not been related to me since September of 2009 and does not live near me nor do we share any financial accounts.
PSE&G told me that I have to go and try to get my money back from the ex-wife, placed me in collections and blemished my credit.
Because I do not want my credit blemished, I paid the $1,520 to the collection agency but I still have the entry on my credit as well as paid $3,040 for a $1,520 bill.Desired Settlement: I'd like PSE&G to stop abusing the system and do the right thing... it is their mistake... they can go after the unrelated third party that they mistakenly sent the money to.
I'd like PSE&G to refund me the excess that I paid to get my credit cleaned up and I'd like a formal apology for their abuse of the system forcing me to disburse twice the amount of money by reporting me to a credit collection agency.
Business
Response:
COMPANY SPOKE WITH THIS CUSTOMER AT LENGTH. HE HAS AGREED TO FAX TO OUR ATTENTON, BANK RECORDS VERIFYING HIS PAYMENTS TOTALING THE $1520.20 OUTSTANDING BALANCE AMOUNT. ONCE WE HAVE PROOF OF THIS, THIS MATTER CAN BE INVESTIGATED FURTHER. COMPANY ALSO EXPLAINED TO THE CUSTOMER THAT THIS BALANCE WAS WRITTEN OFF BACK IN 2011 AND IT IS UNCLEAR AT THIS POINT IF WE CAN DO ANYTHING - HE MAY HAVE TO WORK WITH THE COLLECTION AGENCY. CUSTOMER UNDERSTANDS.
Consumer
Response:
Review: [redacted]
I am rejecting this response because:
I have been calling PSE&G about this matter for more than 18 months. I cannot negotiate with the collection agency for multiple reasons:1) Their job is to collect on bad debt not to rectify their clients' mistakes.2) The extent of their negotiation would be to settle... On a debt that I do NOT owe.3) I already paid the collection agency the full amount. There is nothing to negotiate.4) And most important! I do not owe PSE&G money... It is the other way around. They owe me $1,520 that I was forced to overpay. I expect a refund from PSE&G, removal of the blemish on my credit and an official apology for abusing the system and using a collection agency to coerce people to pay debt that does not exist.I wonder how many other people go through this and after PSE&G procrastinates for over a year receive a response saying that they cannot do anything because it's been too long... Also, I don't know what months PSE&G is claiming that I did not pay so I sent them 16 months of payments to ensure that there is no doubt that the payments are there... I have not received an acknowledgement of receipt of the documents so I faxed again today.
Regards,
Business
Response:
Compaany's position remains the same. Investigation is just beginning.
Review: Called during OPEN Business hours at approximately 7:00 PM, to PSE&G Business center, where I was put on hold for approximately 1 hour, so that when I did reach a customer service representative, that I would not have been able to reach the proper department, since they close at 8:00 PM. Rep told me to call back M-F between 7AM and 8PM to resolve this issue, and that the Billing department is unable to call me back at a time, requiring me to wait in this queue for a representative. And that the things I would like to do are unable to be fully completed online.Desired Settlement: To resolve this issue.
Business
Response:
Customer receives gas and electric services. On 5/18/2015 both reads were estimated. Subsequent to that, the customer provided both gas and electric reads and the billing was adjusted. On 5/26/2015 the estimated billing totaling $6671.91 was cancelled and the account was rebilled $226.18 based on the customer reads. Customer paid the $226.18 on 5/29/2015. Customer Relations attempted to reach the customer but reached the answering service. A voice mail message was left for customer asking him to return our call. The customer’s issues once we speak directly with the customer.
Review: A representative from PSEG contacted me at 10pm at night trying to get me or my former first floor tenant to pay an outstanding balance they say is owed to them. [redacted] opened and closed an account with PSEG over a period of a year and PSEG is now trying to collect a balance from me for the previous occupied tenants. Some who I do not know who they are and were possibly there when I did not own the property. If there was an outstanding balance how come it was not brought up when [redacted] opened her account? How come it was not brought up after she closed her account? Only months later I was contacted with them telling me I owe this balance now. That PSEG account was never under my name. PSEG is trying to bully me into paying a balance that is due to their poor record keeping and I or [redacted] should not be accountable for this balance. PSEG needs to 0 the balance out and move forward.Desired Settlement: I would like PSEG to stop harassing me and tenants NOT responsible regarding a balance that I do not feel I should pay. I would like proof that they will zero out the balance and only charge me ([redacted]) with bills that are under my name and should be accountable for. I refuse to pay this balance and will get an attorney if need be.
Business
Response:
Customer Relations spoke with [redacted] on 2/26/16. She advised that the balance of approx. $900 is from a tenant, [redacted] who resided at [redacted] previously. The account was never in [redacted]'s name and she had never previously been notified of any balance owed for [redacted] She says PSE&G should not be contacting her for someone else's balance, nor should they be harassing the current FL1 tenant for that balance either. [redacted] wants the calls to stop. I advised [redacted] that I would work with our Collections Dept to investigate her concerns and work towards amicable resolution. [redacted] has my contact information as well.
Review: PSEG is charging me $748 for repairs done on a gas furnace, the technician made me aware that this service will be covered via a worryfree contract I have with PSEG but the representative says that the contract was not effective on that date . Also they change 2 parts on a hit and miss basis without locating the issue correctly and charged me for both whereas I should have been charged for only 1 component,
The customer service Tech Supervisor, was extremely condescending and unprofessional and made it apparent that I had no options here since PSEG is the only service provider in the area.Desired Settlement: I would like at least 50% of the $748 to be returned d as the actual problem with the unit was never correctly diagnosed and they replaced both the parts without checking the details.
I will also be taking up this matter with the [redacted] to prevent this kind of Customer service fraud from a firm which enjoys total monopoly.
Business
Response:
PSE&G's Customer Relations spoke with Mr. [redacted] on 1/20 and confirmed we would investigate his concerns. The investigation does confirm that we were out on three occasions for the customer's issue. During the first visit on 12/29, the technician stated it seemed as if the pressure switch was bad and since there was no contract the customer decided to change it himself. There was a second visit on 12/30, again for no heat. At this time, it was an erratic circuit board. The part was ordered and installed on 1/5/16. At the time of that visit the heater was working better, but there is now an issue with the inducer motor. A new inducer motor was installed and the furnace is now operating fine with the installation of the circuit board and inducer motor. An Appliance Repair Supervisor contacted the customer after he contacted Customer Service expressed concern over the visits. The supervisor advised that they would provide a credit of $150 for the pressure switch, since it did not fix the issue. He advised the customer that no further credits would be given because the other parts that were installed were needed to repair the unit. The $748 billed to the customer was for the inducer motor and the circuit board. No further credits are due and customer was advised same by supervisor. Customer Relations contacted the customer again on 1/26/16 and left a message at 12:35. When the call is returned, will review all with customer and again advised no further credits will be given other than the $150.
Review: I received my pseG bill I asked to be put on a 12 month arrangement I am disabled and work part time but been in and out of the hospital a lot I am hoping you can help
Business
Response:
[redacted]' balance is $764.86. The notice amount is $660.46. The most recent payment was received on 11/11/15 in the amount of $40. A payment for $40 was returned on 10/28/15. There have been two broken Deferred Payment Arrangements (DPA) over the last 12 months. A Customer Relations Consultant spoke with [redacted] on 11/23/15. [redacted] stated that he is seeking assistance from OEO. [redacted] confirmed that he can pay $40 by 12/4/15. A DPA was made for $60/month plus current for 12 months starting on 1/4/16. [redacted] also stated that he has a high bill concern. PSE&G will change [redacted]' electric meter on 12/2/15 and then test the meter for accuracy. If the meter is tested to be running fast, [redacted]' account will be credited accordingly. Regardless of the outcome, a meter test results letter will be mailed to [redacted] for his records. [redacted] is satisfied.
Review: In April 2015, when I moved from my house I rented to my 1 bedroom apartment, both bills under PSE&G. I set up an account and paid bills up to June 2015 when my service was cut off. Upon calling to inquire why it was, PSE&G set me up under the wrong kind of account and had to re-set a new one. Using the 130.00 I paid from April to June as credit. Upon receiving my monthly statement for July. My credit did not show up and my bill was 110.53. Upon calling again to inquire about that. I asked for my old statements from april to june, which they already deleted, and as to why my credit wasn't not applied. When I received the new bill, which covered June and July's usage, the total was 148.48, 30 dollars more. I called again to ask why this was, As from April to June my bill didn't even reach triple digits. The customer service rep was kind but I wanted better clarification and asked for a manager. She was very rude and uncourteous. My issue was not resolved and I just hung up out of frustration. I do not see how a mistake made by them on my account results in me paying HIGHER rates as my bill rivaled that of what I paid for PSE&G service when I lived in my 4 bedroom house. This kind of price gouging, along with the [redacted] poor customer service is disparaging as I feel since the "account change" they implemented, my bill is considerably higher to the point of egregiousness.Desired Settlement: My Outcome is a PROPER explanation of why my rate is hiked up so. I don't even care about the bill price anymore. But the fact that my rates have gone considerably higher regardless of power usage is not fair. Especially since beforehand PSE&G screwed up (TWICE I MIGHT ADD AS WHEN I FIRST MOVED HERE TO NEW JERSEY I WAS SET UP UNDER THE WRONG ACCOUNT), yet I somehow pay MORE?!! No accountability is upheld within this company and it is sickening cause honestly I feel cheated, yet I also feel I can't do a thing about it cause other than bank statements showing my previous bills up to this point I have no records for me to even try to make sense of all this. My only hope is that I either find a better job elsewhere so I don't have to deal with them ever again. Easily the WORST power provider in the entire USA.
Business
Response:
I can confirm that the customer was originally signed up for service in the wrong account at his current address. This was corrected on July 2 and the $130 payment was transferred to the correct account on July 9. The new account was created backdated to 5/9/2015. Electric charges through June 8 were $96.84 (528 kw) chareges June to July were $157.22 (820 kw) Bills at the new address do appear higher than at the customers previous address. I have issued an investigation to rule out the possibility of crossed meters or diversion of service. The calls between the customer and our customer service personell will be reviewed by supervisors and handled internally. Attached email was sent to the customer 7/21
Review: PSE&G is charging me a Deposit amount of $336.00 when I have been living at [redacted] for 5 years and paying them from my bank account for the same amount of time. To make matters worse, this is most likely due to the fact that my husband passed away and I had to update the account to be in my name. How they did this administratively is not my concern. That they are charging the same location/person the deposit amount twice is my concern. It is not right, fair or decent. They also will not take my call to discuss this as apparently someone put a password on my account. To add insult to injury a supervisor told me the only solution was to go to a physical PSE&G location between the hours of 8-4 M-F to show my ID. So since their processes are such that they cannot identify you in any other way I have now got to take a day off work and loose pay? What kind of antiquated customer service is this. The policies are not only geared toward taking money from someone who just had such a huge loss emotionally and with income they now want to cost me salary. I was not give a choice on how to set up my account and was not advised that putting it in my name would incur a significant charge such as this. I have also lost all my prior year data regarding average temp, and electric use which I was counting on as we put in a new furnace last year. To say that I am deeply disappointed in their practices is not only the problem but that there is no other choice for a consumer to make with regard to GAS service as I most certainly would drop them immediately and hire another company. They should not be able to treat consumers this way as a monopoly. I am only expecting what is fair here. Not to have to re pay a deposit amount that was once previously paid by ME and to be able to speak to someone about my account via authentication like every major bank. Lastly being under such duress at this time in my life to have to deal with this is the last thing I would ever want to do.Desired Settlement: I would prefer to to have to PAY the deposit fee AGAIN
Remove the password from my account and authenticate without making me take off work to do so as that is ridiculous. Have sound business practices not penalistic.
PS. If you remove the charge from the bill, we never have to speak ever ever ever again. I pay you supply end of story.
The next day I could possibly take wouldn't be months from now and I won't pay this duplicate charge on the bill without talking to someone.
Business
Response:
Spoke with customer on 1/20/16 and advised customer that at this time company will waive the deposit as a courtesy. Customer has been at this location since account was established the account was in her husbands name until he passed away. Previous was in good standing. the password has also been removed form the account.
Review: I purchased a service insurance contract for my refrigerator from PSE&G called 'worry free contract'. I pay a monthly premium for the product of $6 or $7 (i don't remember exactly, its part of my monthly electric bill). My refridgerator stopped working about a month ago and pse&g came to service it and found it needed a new part to repair. They said the part would take about 10 business days to ship to my house but a month later I haven't received anything. I've been calling them back every other day to find out what the status is and nobody seems to know where the part is or can find a tracking number of the shipped package. I'm out of patience and I can't afford to have no refrigerator any longer, it's been a month now and it's completely unacceptable given I pay good $$ for this service contract. Please help me!Desired Settlement: Repair refridgerator and some compensation as discount on my next month worry free premium.
Business
Response:
A tech responded and found that a plumber incorrectly hooked up her water lines to the refrigerator. She called him back to correct it. After the plumber fixed it, the tech ordered a part. The part is on back order with no estimated arrival date. The customer cancelled the order. A service supervisor called the customer to discuss and left a message. The service supervisor is waiting for the customer to return the call.
Consumer
Response:
I am rejecting this response because:
Firstly the Technician explained that the issue with my Fridge (I'm a man btw. They wrote 'She' in their response) was due to the motherboard failing. They never mentioned anything about plumbers, hoses or anything related to faulty plumbing. No plumber has ever been to my house so I’m not sure how they are even claiming this as true. The Tech removed the motherboard and said he would order a new one which would be delivered directly to my house. The part never came and now two months later I'm still without a refrigerator and they haven’t returned my original failed motherboard.
The bottom line is I can no longer afford to buy take out meals everyday so I’ve contacted the manufacturer (Kitchen Aid) to have them fix my fridge. I was able to buy a new maintenance contract and I’m currently getting it fixed using their service. PSE&G has been awful through this whole process and I plan on taking them to small claims court to collect all the expenses including meals since two weeks after incident, prior-year premiums paid for the ‘Worry-Free’ contract and the cost of the new contract I purchased from Kitchen Aid all of which I’ve incurred due to their complete incompetence.
Business
Response:
A tech responded and found that a plumber incorrectly hooked up her water lines to the refrigerator. She called him back to correct it. After the plumber fixed it, the tech ordered a part. The part is on back order with no estimated arrival date. The customer cancelled the order. A service supervisor called the customer to discuss and left a message. The service supervisor is waiting for the customer to return the call. Customer refrigerator contract was cancelled and one year credit.
Consumer
Response:
Review: [redacted]
I am rejecting this response because: wrong response. That wasn't my issue
Regards,
Business
Response:
The customer was credited $93.60 for one-year of worry free contract payments.
Review: Good morning,
I am writing to you because I have attempted to speak with a representative from PSEG in person and notified them that I need to discontinue my services because I was no longer going to resided at my old residency. Then I attempted to contact them over the phone because the mail was transferred to my new address and they notified me that I owed an outstanding amount on my bill and that I never notified them about shutting off my services. I explained to them that I did but they explained to me that I am still responsible for the bill. I moved out of that apartment and I have proof that I no longer resided there and I have a notarized letter from that landlord that moved out of that apartment on a certain date.Desired Settlement: That the balance would be rectified on my behalf.
Business
Response:
The account in this customer’s name was active from 6/17/2011 through 2/26/2014. Company has reviewed account records from2013 through 2014 and confirmed that the first indication of customer requesting to close the account was 2/26/14 at which time the account was closed out; there are no prior requests. When the account was finaled 2/26/14, the account balance was $2876.60. Due to non-payment, the account is in the hands of a collection agency at this time. Customer will have to address and resolve this matter with the collection agency. The fact that customer may not have resided here during the time the bill was accumulated does not mean he is not responsible for the balance. The New Jersey Administrative Code (N.J.A.C.) 14:3-3a.1 states “A customer wishing to discontinue service shall give notice to the utility”. “Where such notice is not received by the utility, the customer shall be liable for service until the final reading of the meteris taken”. Company attempted to reach the customer. A voicemail message was left for the customer with direct contact information for the customer to return our call.
Review: I just received a shut off notice & they are asking me to pay 352.61 by 9/21(rcvd bill 9/8). I was told I had a 37.00 pymt agreement , that I made back in feb 2015 because I was out on short term disability for a accident. I did not work till aug 2015. I just got back up on my feet & I get a shut off notice?? I called [redacted] & s/w Sharonda operator# [redacted] (that is what she gave me) she was very mouthy & would not let me explain to her that I just got back on my feet & she told me that they said 37.00, but plus current bill. I could not afford more then the 37.00 I could not afford to feed myself, I was getting only like $550.00 every 2 weeks. I was almost out on the streets. I told her I could pay 100.00 10/2 & 100.00 10/16, but she said she would note my account, but could not promise that they would not shut electricity off? I cannot go without electricity because of health issues... First of all, now my blood pressure is up because of her & if I cannot have air conditioning my diabetes will get worse again. I have it finally good. also all my food will go bad & I will have to go apply for welfare again. I need someone to help me please. I applied for help through the state for pseg to lower my bill, but they never got back to me?? I do nto know what else to do ? I am scared .. thank youDesired Settlement: I would like to make a pymt arrangement with them , but Sharonda said I could not ? or I would like my bill reduced .. I do not need to wind back up in the hospital. thank you
Business
Response:
Customer Relations contacted [redacted] on 9/11/15 and left a message at 12:00pm. Review of the account finds the customer's balance is $375.57, which is inclusive of a $37 payment made on 9/8/15. Customer has one broken payment arrangement in the last 12 months. Customer Relations will work with the customer to make a new arrangement to help her get caught up on her bill. We can accept $100 by 10/1/15 and will offer a six (6) month payment arrangement on the remaining balance. The customer's meter is being read on 10/2/15 so we must have the payment by 10/1. The account is noted and I will discuss all with the customer when the call is returned.
Review: I am a business owner and have contacted company multiple times to set up a new account for my business. They are unable to help at all. I am not understanding how it would be such a challenge to setup a new customer. We've sent over meter information and still the account setup is delayed. In addition there is never any communication from pseg. I always have to keep contacting them to check on status. There have also been many fraudulent calls claiming that we have bills due. When calling pseg they are unable to find any information on that. We've done our due diligence in trying to setup this account but nothing seems to work with this company. Do I have to find a utility worker that works for pseg to come to my business to check on the meter. It really seems it has gotten to that point.Desired Settlement: We need an account
Business
Response:
A Customer Relations Consultant spoke with [redacted] and she e-mailed a picture of the electric meter supplying the restaurant opened on 3/30/15. A new account (#[redacted] was created in the company name ([redacted] DBA [redacted] with a mailing address of [redacted] and a service start date of 3/30/15. A deposit in the amount of $1,304 was assessed. [redacted] has been advised that if payments are made in full and on time for 24 consecutive months, the deposit will be refunded with interest. The attached e-mail was sent to [redacted] confirming this information. Thank you.
Review: I have a worry-free coverage through PSE&G for my appliances. During the summer 2015 my oven stopped working. I called them and they came after several weeks the part was replaced. In September 2015 my oven stopped working again, I called them frantic, I was having 20 people over for a party and needed them to come immediately. They came but again could not fix, order the same part that was replaced and it was put in about 2 weeks later. Well here we are the Monday before Thanksgiving and my oven is not working again. I called them and had to argue with them to come tomorrow, but could not get an AM appointment, so my husband, who is self-employed had to take off so they can come tomorrow. I asked them to please be sure they had the 2 parts it could be, they said sorry no way to do that, so guess who will not have an oven for Thanksgiving.Desired Settlement: TI would like to have a business that stands behind their service. I think I have been fair, continued paying for the appliance coverage that I am not getting. They should compensate us for time wasted at their expense. They also need to change their policy, if a company has not delivered a the service that they agreed to, they should put a person at the beginning of the list for work the next day, not say well other work is scheduled, will try to fit you in.
Business
Response:
Customer Relations contacted Ms. [redacted] on 12/1/15 and left a message at 11:55am. Review of the account does show several orders to repair her range. The last order dated 11/24 indicates that the required part was installed. Will confirm with Ms. [redacted] that the range is now working when the call is returned. Will also discuss customer's concerns regarding the recurring orders and as appropriate, can have an Appliance Service supervisor contact her to discuss the issue.