Pseudo Spouse Professional House Cleaning

May 18th, Attn: [redacted] I received you letter in regards to a complaint received in your officeThe complaint states our business, Hot Rod’s Used Furniture, failed to provide a refund of a desk which the customer states they did not receive all parts of the deskFirst, please understand that this purchase was made in November 2014, and it is now May, months has passed since the original purchase dateI did sell the customer, [redacted] , a desk that was still in the boxThe total amount was $100, not $as she statedThe desk was in a box, still wrapped in plasticI explained to Ms [redacted] at that time, that there were no guarantees with the desk at the time of purchase She agreed to that and signed the receipt that stated “All Sales Final”I did not notice the desk came in two boxes, and neither did she I did explain to her several times that although the desk appeared to be new, that in face we had bought pallets of these items and I could not guarantee anything once she left the store with itShe agreed, paid cash and loaded it into her carWith that being said, we have been in business years and have not lasted this long by doing “bad” businessI would have been more than willing to search our warehouse for the other box, had Ms [redacted] contacted me a few days or even a few weeks after she got the desk homeShe did notShe waited in excess of monthsI explained to her when she called, that we clean our warehouse out every few months, and throw away things that are not usableChances are that box was thrown out during clean out in Jan or even better chance again in MarchHad she contacted me in a reasonable amount of time, I could have found the other box and given it to herThere is nothing I can do at this point in timeAlso I cannot issue a refund, as our policy is “all sales final” and she was aware of thatPlease advise if you need anything further from usThanks, [redacted] Manager

May 18th, 2015 Attn: [redacted] I received you letter in regards to a complaint received in your office. The complaint states our business, Hot Rod’s Used...

Furniture, failed to provide a refund of a desk which the customer states they did not receive all parts of the desk. First,  please understand that this purchase was made in November 2014, and it is now May, 2015. 6 months has passed since the original purchase date. I did sell the customer, [redacted], a desk that was still in the box. The total amount was $100, not $75 as she stated. The desk was in a box, still wrapped in plastic. I explained to Ms. [redacted] at that time, that there were no guarantees with the desk at the time of purchase.  She agreed to that and signed the receipt that stated “All Sales Final”. I did not notice the desk came in two boxes, and neither did she.  I did explain to her several times that although the desk appeared to be new, that in face we had bought pallets of these items and I could not guarantee anything once she left the store with it. She agreed, paid cash and loaded it into her car. With that being said, we have been in business 6 years and have not lasted this long by doing “bad” business. I would have been more than willing to search our warehouse for the other box, had Ms. [redacted] contacted me a few days or even a few weeks after she got the desk home. She did not. She waited in excess of 6 months. I explained to her when she called, that we clean our warehouse out every few months, and throw away things that are not usable. Chances are that box was thrown out during clean out in Jan or even better chance again in March. Had she contacted me in a reasonable amount of time, I could have found the other box and given it to her. There is nothing I can do at this point in time. Also I cannot issue a refund, as our policy is “all sales final” and she was aware of that. Please advise if you need anything further from us. Thanks, [redacted] Manager

I love this place!!! Every one is pleasant and very helpful!! I would recommend this place to anyone!!!!