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PSI Disposal, Inc.

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PSI Disposal, Inc. Reviews (2)

To Whom It May Concern:  This is a response to [redacted] J. [redacted], a former customer's complaint about our customer service. Her complaint is about our customer service, which was at the time of the complaint being covered by a temporary secretary, due to illness of our regular woman. She says...

that we "assured" her that we would pick up her garbage that had been missed on Thursday December 28, 2017. We said that we would do our best to get there and pick it up but did not guarantee it would be done on Friday the 29th because we were not in that area and were a day behind due to the holiday. The weather was also an issue. As to her complaint of not being able to speak to someone on January 2, 2018: the regular secretary was due to return to work on this day and did not return because she had a medical emergency Because of this we had no one in the office the first week of January 2018. The temporary secretary was able to return the following week and did her best to return hundreds of phone calls and still take incoming calls. She claims according to her letter that her purchase price was $177.82. This was the cost to reinstate her for her previous non-payment. This included her overdue balance of $121.88 and the 55.94 to reinstate her, as our policy when they have been cancelled and sent to collections is to collect payment 1 billing ahead. She was reinstated on 11/3/17 but due to an error in billing because of our secretary being out on disability she was never rebilled for our Nov/ Dec billing cycle. The Jan/Feb Bill would cover the unbilled Nov/Dec bill and therefore be a wash. Enclosed is a copy of her payment ledger and the amounts in question are highlighted.  Sincerely,    PSI Disposal, Inc PO Box 188  Corfu, NY 14036

Pete provide verbal response over the phone:   He stated she owes us money. I wrote off her previous account at the same address for roughly $368 a couple years ago. Along the way, she started new service and her history shows she doesn't pay her bills and she is 4 months behind (2 billing...

periods). We sent her a letter on 04/20/16, and another one 5/04/16, and at that time on 5/12/16 she was cancelled and sent to collections.  At this point on her new consumer account she owes $139.04.  We have no proof that she paid the old account over the phone as she indicates. If she can provide that proof, we will take a look at it.

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Address: 396 Wright Road, Akron, New York, United States, 14001

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www.psidisposal.com

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Shady, yet now dead: once upon a time this website was reported to be associated with PSI Disposal, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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