Psinergy Natural Health & Holistic Wellness

Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ To Client: As we have previously discussed in length via email, you purchased this laptop through our company on 10/29/It is now the year 2016, 16-months after your purchaseYour request is highly unreasonableAdditionally, on 11/10/2014, you sent an email to André stating: "Hello AndreI do have a couple questionsFirst I really really like my computer thank you Andre!! Still learning of course what everything is and does..." which shows that you were very happy with the computer you purchasedWhile yes, you have had various issues with your computer since then, that does sometimes happenFor example, on 4/7/you had an issue with the touchscreen not working any longer which sounded like it might have been a bad driver update from Microsoft possibly, though we don't know for sure as we didn't take a look at itAnother example was back in August when you lost internet connection or something (the email wasn't clear), and you had later emailed back saying you had got it figured outAlso, I know that Andre has worked with you on other various issues over the years, some he has charged you for, others he did not (meaning he gave you free service and went well above and beyond for you as a valued client, like we do for all of our clients)This honestly is when it comes to computer technology, it sometimes breaks, it sometimes has issues, and we have always provided you with fantastic customer service, just like we do for all of our clients Now onto you having an "advanced" computerI'm honestly not sure what you mean by thatI will quote from the email I sent you on 1/21/"Next, you mentioned that you're not able to handle the capacity or understand the computer well, if I'm understanding that correctly? Also, I did look at the specs of the computer that you got through us, and honestly, it IS a pretty basic laptop with an Iprocessor (entry level) - GB Hard Drive space at 5,RPM (this has been pretty standard in laptop for years), GB of RAM (more on the entry level side, but still pretty standard in today's market), HD touchscreen (pretty standard on a laptop today), Wireless and Ethernet (standard), Card Reader (standard), Bluetooth (pretty standard today)Yes, it's a convertible which is not a standard thing though from my understanding is something you had specifically requestedCould you explain what you mean in a little more detail?" Now, in the follemail, you said that you "have NO touch screen and it makes a hissing sound all the timeTHIS SHOULD NOT HAPPEN WITH A COMPUTER LIKE THIS." In the following email, we offered yet again some free insight into why the touchscreen might have stopped working as well as for the hissing sound, though honestly, we don't know unless we take a look at it, which yes we charge for as that is our business Now, onto your desired resolutionWe will not exchange your laptop, nor do we as part of our business resell used equipment for customersTo put this into more simple terms, we are not a pawn shop and we have no desire to start oneWe have told you this on numerous occasions as of late via email and phoneAdditionally, the issues and errors that you have been having (the ones we have seen), are not being caused by us and are instead user error, or common issues that are with computers from time to time from what we can tell based on the limited amount of information we get from you each timeTo us, it seems you may have inadvertently caused issues with your computer and now just want a new, updated computer for free Our resolution for you (like we mentioned on 1/and 1/22/via email): Take classes on how to use your computerThey are available through many public colleges, community centers, and other places, or you can pick up a book at the public library Additionally, if you truly want to get rid of your current laptop, as we have said before, we are more than happy to do a secure data wipe of the driveAgain, that fee is $For selling your laptop, I would suggest looking into your local pawn shops in Savage, otherwise checking out EbayYou could also look into Craigslist Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since the purchase of my ASUS laptop I have been in contact with owners on several occasions because of challenges with the complexity of the computerIt is a very nice computer it's over and beyond my capabilities in using itI had asked because of how many times I have had to call into them for assistance in understanding why it was acting up if I could trade it in for a more simple laptopThe answer then and still now is an emphatic NO we do not trade laptops & I was told that I could on my ownThe customer service is lacking in caring for the customer in getting a computer that matches up with their skill levelIf a wrong choice is recommended it would have been a great service to have assistance in purchasing the correct one and trading in the ASUS which acts up constantly & I know enough to research the problems on line and this brand is problematic in what I have contacted them aboutThe owners wrote that they will not reconcile this with me and that it's my problemI think it's important that other potential customers read that there's no recourse if you are not happy with your purchaseThe customer service and caring in not a part of their business when there are problems with ones computer

Initial Business Response /* (1000, 5, 2016/02/08) */
To Client:
As we have previously discussed in length via email, you purchased this laptop through our company on 10/29/2014. It is now the year 2016, 16-months after your purchase. Your request is highly unreasonable. Additionally, on...

11/10/2014, you sent an email to André stating: "Hello Andre. I do have a couple questions. First I really really like my computer thank you Andre!! Still learning of course what everything is and does. ..." which shows that you were very happy with the computer you purchased. While yes, you have had various issues with your computer since then, that does sometimes happen. For example, on 4/7/15 you had an issue with the touchscreen not working any longer which sounded like it might have been a bad driver update from Microsoft possibly, though we don't know for sure as we didn't take a look at it. Another example was back in August 2015 when you lost internet connection or something (the email wasn't clear), and you had later emailed back saying you had got it figured out. Also, I know that Andre has worked with you on other various issues over the years, some he has charged you for, others he did not (meaning he gave you free service and went well above and beyond for you as a valued client, like we do for all of our clients). This honestly is normal when it comes to computer technology, it sometimes breaks, it sometimes has issues, and we have always provided you with fantastic customer service, just like we do for all of our clients.
Now onto you having an "advanced" computer. I'm honestly not sure what you mean by that. I will quote from the email I sent you on 1/21/16 "Next, you mentioned that you're not able to handle the capacity or understand the computer well, if I'm understanding that correctly? Also, I did look at the specs of the computer that you got through us, and honestly, it IS a pretty basic laptop with an I3 processor (entry level) - 500 GB Hard Drive space at 5,400 RPM (this has been pretty standard in laptop for years), 4 GB of RAM (more on the entry level side, but still pretty standard in today's market), HD touchscreen (pretty standard on a laptop today), Wireless and Ethernet (standard), Card Reader (standard), Bluetooth (pretty standard today). Yes, it's a convertible which is not a standard thing though from my understanding is something you had specifically requested. Could you explain what you mean in a little more detail?" Now, in the follow-up email, you said that you "have NO touch screen and it makes a hissing sound all the time. THIS SHOULD NOT HAPPEN WITH A COMPUTER LIKE THIS." In the following email, we offered yet again some free insight into why the touchscreen might have stopped working as well as for the hissing sound, though honestly, we don't know unless we take a look at it, which yes we charge for as that is our business.
Now, onto your desired resolution. We will not exchange your laptop, nor do we as part of our business resell used equipment for customers. To put this into more simple terms, we are not a pawn shop and we have no desire to start one. We have told you this on numerous occasions as of late via email and phone. Additionally, the issues and errors that you have been having (the ones we have seen), are not being caused by us and are instead user error, or common issues that are normal with computers from time to time from what we can tell based on the limited amount of information we get from you each time. To us, it seems you may have inadvertently caused issues with your computer and now just want a new, updated computer for free.
Our resolution for you (like we mentioned on 1/21 and 1/22/16 via email):
Take classes on how to use your computer. They are available through many public colleges, community centers, and other places, or you can pick up a book at the public library.
Additionally, if you truly want to get rid of your current laptop, as we have said before, we are more than happy to do a secure data wipe of the drive. Again, that fee is $250. For selling your laptop, I would suggest looking into your local pawn shops in Savage, otherwise checking out Ebay. You could also look into Craigslist.
Initial Consumer Rebuttal /* (3000, 8, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since the purchase of my ASUS laptop I have been in contact with owners on several occasions because of challenges with the complexity of the computer. It is a very nice computer it's over and beyond my capabilities in using it. I had asked because of how many times I have had to call into them for assistance in understanding why it was acting up if I could trade it in for a more simple laptop. The answer then and still now is an emphatic NO we do not trade laptops & I was told that I could on my own. The customer service is lacking in caring for the customer in getting a computer that matches up with their skill level. If a wrong choice is recommended it would have been a great service to have assistance in purchasing the correct one and trading in the ASUS which acts up constantly & I know enough to research the problems on line and this brand is problematic in what I have contacted them about. The owners wrote that they will not reconcile this with me and that it's my problem. I think it's important that other potential customers read that there's no recourse if you are not happy with your purchase. The customer service and caring in not a part of their business when there are problems with ones computer.