Psingston Concrete & Block

Yadtel was not aware of the issues that [redacted] was experiencing.? She had Internet installed 3/24/2016.? The Internet was terminated by Yadtel on 7/18/for non payment.? The only payment received was for the connection fee and membership fee.? There are no records of the customer contacting Yadtel with any problem.? After research we did find where she had called our off site hour help desk.? ? Per our Internet Specialist and Operations Center this is the only information we have for Mrs***.? The customer had call to the Helpdesk on 4/19/tkt 1794078, cust was not at home to trouble shoot will call back after 7.? The customer had a 2nd call to the Helpdesk 4/20/tkt 1795867, cust had dropped in SAT, Helpdesk advised to check battery backup, customer replied did not think they had a battery backup, was referred to repair? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? No Yadtel trouble ticket.? Please let me know if you need any other information.? Jenny D [redacted] Customer Sales & Service ManagerYadtel Telecom336-463-5029jenny.d [redacted] @yadtel.com

Yadtel was not aware of the issues that [redacted] was experiencing She had Internet installed 3/24/ The Internet was terminated by Yadtel on 7/18/for non payment The only payment received was for the connection fee and membership fee There are no records of the customer contacting Yadtel with any problem After research we did find where she had called our off site hour help desk Per our Internet Specialist and Operations Center this is the only information we have for Mrs***The customer had call to the Helpdesk on 4/19/tkt 1794078, cust was not at home to trouble shoot will call back after The customer had a 2nd call to the Helpdesk 4/20/tkt 1795867, cust had dropped in SAT, Helpdesk advised to check battery backup, customer replied did not think they had a battery backup, was referred to repair No Yadtel trouble ticketPlease let me know if you need any other informationJenny D [redacted] Customer Sales & Service ManagerYadtel Telecom336-463-5029jenny.d [redacted] @yadtel.com

The customer had service installed January The account does show that she is leasing leased phone sets at $per month, $monthly A leased set can be returned at anytime and be replaced with a new set with not additional cost to the customerIs it the customer's choice whether to request a leased set or buy there own Most people that choose to lease the phone do so to be able to always have it replaced if a problem arises I do regret the customer was not aware of this billing until today I will remove the lease charges from her phone bill and she does not have to return the phones Per our tariff the customer is liable for charges on her bill unless she calls immediately to dispute

The customer had service installed January 1994.? The account does show that she is leasing leased phone sets at $per month, $monthly.? A leased set can be returned at anytime and be replaced with a new set with not additional cost to the customer.? Is it the customer's choice whether to request a leased set or buy there own.? Most people that choose to lease the phone? do so to be able to always have it replaced if a problem arises? I do regret the customer was not aware of this billing until today? I will remove the lease charges from her phone bill and she does not have to return the phones.? Per our tariff the customer is liable for charges on her bill unless she calls immediately to dispute.?

Kathryn Holt removed her phone, internet and TV service on 4/6/leaving an unpaid bill. A Store Supervisor and I both at that time explained her bill to her. Kathryn Holt began receiving a monthly retention credit of $which was subtracted from her account each
month. I really believe she did not realize how the retention worked. When sending in her payments she also subtracted $from her balance causing the past due amount to escalate each month causing added late feesWhen she removed her service she owed months service for all three services and an early termination fee from a signed agreement to keep her service till 2/1/to receive the special retention discountWhen we first realized that she was confused on the retention credit we did give her a credit of $in February and another $credit in April.

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Kathryn Holt removed her phone, internet and TV service on 4/6/leaving an unpaid bill. A Store Supervisor and I both at that time explained her bill to her. Kathryn Holt began receiving a monthly retention credit of $which was subtracted from her account each
month. I really believe she did not realize how the retention worked. When sending in her payments she also subtracted $from her balance causing the past due amount to escalate each month causing added late feesWhen she removed her service she owed months service for all three services and an early termination fee from a signed agreement to keep her service till 2/1/to receive the special retention discountWhen we first realized that she was confused on the retention credit we did give her a credit of $in February and another $credit in April

Yadtel was not aware of the issues that *** *** was experiencing. She had Internet installed 3/24/2016. The Internet was terminated by Yadtel on 7/18/for non payment. The only payment received was for the connection fee and membership fee. There are no records of the
customer contacting Yadtel with any problem. After research we did find where she had called our off site hour help desk. Per our Internet Specialist and Operations Center this is the only information we have for Mrs***. The customer had call to the Helpdesk on 4/19/tkt 1794078, cust was not at home to trouble shoot will call back after 7. The customer had a 2nd call to the Helpdesk 4/20/tkt 1795867, cust had dropped in SAT, Helpdesk advised to check battery backup, customer replied did not think they had a battery backup, was referred to repair No Yadtel trouble ticket. Please let me know if you need any other information. Jenny D***Customer Sales & Service ManagerYadtel Telecom336-463-5029jenny.d***@yadtel.com

The customer had service installed January 1994.? The account does show that she is leasing leased phone sets at $per month, $monthly.? A leased set can be returned at anytime and be replaced with a new set with not additional cost to the customer.? Is it the customer's
choice whether to request a leased set or buy there own.? Most people that choose to lease the phone? do so to be able to always have it replaced if a problem arises? I do regret the customer was not aware of this billing until today? I will remove the lease charges from her phone bill and she does not have to return the phones.? Per our tariff the customer is liable for charges on her bill unless she calls immediately to dispute.?

The customer had service installed January 1994.  The account does show that she is leasing 4 leased phone sets at $1.25 per month, $5.00 monthly.  A leased set can be returned at anytime and be replaced with a new set with not additional cost to the customer. Is it the customer's...

choice whether to request a leased set or buy there own.  Most people that choose to lease the phone do so to be able to always have it replaced if a problem arises.  I do regret the customer was not aware of this billing until today.  I will remove the lease charges from her phone bill and she does not have to return the phones.  Per our tariff the customer is liable for charges on her bill unless she calls immediately to dispute.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Yadtel was not aware of the issues that [redacted] was experiencing.  She had Internet installed 3/24/2016.  The Internet was terminated by Yadtel on 7/18/2016 for non payment.  The only payment received was for the connection fee and membership fee.  There are no records of the...

customer contacting Yadtel with any problem.  After research we did find where she had called our off site 24 hour help desk.   Per our Internet Specialist and Operations Center this is the only information we have for Mrs. [redacted]. The customer had 1 call to the Helpdesk on 4/19/16 tkt 1794078, cust was not at home to trouble shoot will call back after 7. The customer had a 2nd call to the Helpdesk 4/20/16 tkt 1795867, cust had dropped in SAT, Helpdesk advised to check battery backup, customer replied did not think they had a battery backup, was referred to repair.                                         ...⇄ No Yadtel trouble ticket. Please let me know if you need any other information. Jenny D[redacted]Customer Sales & Service ManagerYadtel Telecom336-463-5029jenny.d[redacted]@yadtel.com