From: [redacted] Sent: Wednesday, March 04, 7:AMTo: drteamCc: Tim WalkerSubject: Revdex.com Case # In regards to the complaint filed by [redacted] , We find his note more of a matter of opinion rather than stating the facts Due to the nature of his purchase, the item, as he clearly stated is a NFA item (which is regulated by the National Firearms Act) and thus is governed by the ATF NFA Branch This item, after purchase, is transferred to another Federal Firearms Licensee in AZ, where the transaction could be finalizedWhen Mr [redacted] purchased his item, it took days for Brian W [redacted] of CTactical to send over his information to initiate a transfer to Miguel's home state Once MrW [redacted] sent over his information, we were able to file a ATF Form (5320.3) to initiate the transfer which can take in the range of 6-months to complete per the BATFE backlog Once initiated, we do file quite a bit of paperwork and there is a lot of labor behind the transfer Mr [redacted] , knowing this process takes this long decided to call my employees terms like "mother fker", thieves", "pieces of st", and that "he'd destroy us"I have instructed any employee of mine to disregard any customer who uses that type of language with them and to merely hang up the phone as any decent human being would refuse to be talked to that way Our solution because the paperwork has been filed with the ATF would be to stay the course since the item should be cleared within the next few weeks and we cannot change the transfer at this point This gentleman is extremely impatient, even though the process had been, and continues to be very lengthy at best He absolutely will not receive a refund, nor will we continue to be harassed by his banter and reaching out to the Revdex.com to file a complaint that is absolutely unwarranted without regard to the BATFE process [redacted] RADICAL FIREARMS, LLC • DIRECTOR OF OPERATIONS [email protected] PH:: Attention: This e-mail is privileged and confidentialIf you are not the intended recipient please delete the message and notify the senderAny views or opinions presented are solely those of the author
From: [redacted] Sent: Wednesday, March 04, 2015 7:17 AMTo: drteamCc: Tim WalkerSubject:...
Revdex.com Case # 10510648 In regards to the complaint filed by [redacted], We find his note more of a matter of opinion rather than stating the facts. Due to the nature of his purchase, the item, as he clearly stated is a NFA item (which is regulated by the National Firearms Act) and thus is governed by the ATF NFA Branch. This item, after purchase, is transferred to another Federal Firearms Licensee in AZ, where the transaction could be finalized. When Mr. [redacted] purchased his item, it took 12 days for Brian W[redacted] of C2 Tactical to send over his information to initiate a transfer to Miguel's home state. Once Mr. W[redacted] sent over his information, we were able to file a ATF Form 3 (5320.3) to initiate the transfer which can take in the range of 6-9 months to complete per the BATFE backlog. Once initiated, we do file quite a bit of paperwork and there is a lot of labor behind the transfer. Mr. [redacted], knowing this process takes this long decided to call my employees terms like "mother fker", thieves", "pieces of st", and that "he'd destroy us"... I have instructed any employee of mine to disregard any customer who uses that type of language with them and to merely hang up the phone as any decent human being would refuse to be talked to that way. Our solution because the paperwork has been filed with the ATF would be to stay the course since the item should be cleared within the next few weeks and we cannot change the transfer at this point. This gentleman is extremely impatient, even though the process had been, and continues to be very lengthy at best. He absolutely will not receive a refund, nor will we continue to be harassed by his banter and reaching out to the Revdex.com to file a complaint that is absolutely unwarranted without regard to the BATFE process. [redacted] RADICAL FIREARMS, LLC • DIRECTOR OF OPERATIONS [email protected] PH:: 281.207.8788 Attention: This e-mail is privileged and confidential. If you are not the intended recipient please delete the message and notify the sender. Any views or opinions presented are solely those of the author.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
From: [redacted] Sent: Wednesday, March 04, 7:AMTo: drteamCc: Tim WalkerSubject: Revdex.com Case # In regards to the complaint filed by [redacted] , We find his note more of a matter of opinion rather than stating the facts Due to the nature of his purchase, the item, as he clearly stated is a NFA item (which is regulated by the National Firearms Act) and thus is governed by the ATF NFA Branch This item, after purchase, is transferred to another Federal Firearms Licensee in AZ, where the transaction could be finalizedWhen Mr [redacted] purchased his item, it took days for Brian W [redacted] of CTactical to send over his information to initiate a transfer to Miguel's home state Once MrW [redacted] sent over his information, we were able to file a ATF Form (5320.3) to initiate the transfer which can take in the range of 6-months to complete per the BATFE backlog Once initiated, we do file quite a bit of paperwork and there is a lot of labor behind the transfer Mr [redacted] , knowing this process takes this long decided to call my employees terms like "mother f
ker", thieves", "pieces of s
t", and that "he'd destroy us"I have instructed any employee of mine to disregard any customer who uses that type of language with them and to merely hang up the phone as any decent human being would refuse to be talked to that way Our solution because the paperwork has been filed with the ATF would be to stay the course since the item should be cleared within the next few weeks and we cannot change the transfer at this point This gentleman is extremely impatient, even though the process had been, and continues to be very lengthy at best He absolutely will not receive a refund, nor will we continue to be harassed by his banter and reaching out to the Revdex.com to file a complaint that is absolutely unwarranted without regard to the BATFE process [redacted] RADICAL FIREARMS, LLC • DIRECTOR OF OPERATIONS [email protected] PH:: Attention: This e-mail is privileged and confidentialIf you are not the intended recipient please delete the message and notify the senderAny views or opinions presented are solely those of the author
From: [redacted] Sent: Wednesday, March 04, 2015 7:17 AMTo: drteamCc: Tim WalkerSubject:...
ker", thieves", "pieces of s
t", and that "he'd destroy us"... I have instructed any employee of mine to disregard any customer who uses that type of language with them and to merely hang up the phone as any decent human being would refuse to be talked to that way. Our solution because the paperwork has been filed with the ATF would be to stay the course since the item should be cleared within the next few weeks and we cannot change the transfer at this point. This gentleman is extremely impatient, even though the process had been, and continues to be very lengthy at best. He absolutely will not receive a refund, nor will we continue to be harassed by his banter and reaching out to the Revdex.com to file a complaint that is absolutely unwarranted without regard to the BATFE process. [redacted] RADICAL FIREARMS, LLC • DIRECTOR OF OPERATIONS [email protected] PH:: 281.207.8788 Attention: This e-mail is privileged and confidential. If you are not the intended recipient please delete the message and notify the sender. Any views or opinions presented are solely those of the author.
Revdex.com Case # 10510648 In regards to the complaint filed by [redacted], We find his note more of a matter of opinion rather than stating the facts. Due to the nature of his purchase, the item, as he clearly stated is a NFA item (which is regulated by the National Firearms Act) and thus is governed by the ATF NFA Branch. This item, after purchase, is transferred to another Federal Firearms Licensee in AZ, where the transaction could be finalized. When Mr. [redacted] purchased his item, it took 12 days for Brian W[redacted] of C2 Tactical to send over his information to initiate a transfer to Miguel's home state. Once Mr. W[redacted] sent over his information, we were able to file a ATF Form 3 (5320.3) to initiate the transfer which can take in the range of 6-9 months to complete per the BATFE backlog. Once initiated, we do file quite a bit of paperwork and there is a lot of labor behind the transfer. Mr. [redacted], knowing this process takes this long decided to call my employees terms like "mother f
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.