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Reviews PSR Inc

PSR Inc Reviews (4)

RE*** *** ***I am responding to the complaint I receivedI would first point out to Mrs*** did not purchase an extended warranty from PSR, inc.We are a repair company that does repair work for many Extended Warranty companies throughout the USAWe do not sell
warranties of any sortWe are a repair company.Please advise Mrs*** to contact the warranty company that she initially called to request service fromIf her warranty is still valid they will assign the work to whoever they choose This is not our decision but the terms of the agreement.Mrs*** may a valid complaint but it is not with PSR, Inc.Thank you Brian ** H***

RE*** *** ***I am responding to the complaint I receivedI would first point out to Mrs*** did not purchase an extended warranty from PSR, inc.We are a repair company that does repair work for many Extended Warranty companies throughout the USAWe do not sell
warranties of any sortWe are a repair company.Please advise Mrs*** to contact the warranty company that she initially called to request service fromIf her warranty is still valid they will assign the work to whoever they choose This is not our decision but the terms of the agreement.Mrs*** may a valid complaint but it is not with PSR, Inc.Thank you Brian ** H***

Review: I purchased a [redacted] phone and the warranty with it, I damaged my phone and sent it to PSR 1/6/2014, I did not get my phone returned until 1/27/2014, and the phone is pieced together with damaged broken parts of other phones not even in the same color! The back place wich was not even asked to repair was replaced with one that has burn marks around the headphone jack outlet and it will not even fit a jack at it is warped. The outer rim of the phone is black in color as the phone is white. I can not tell if the speakers were replaced per the return because the jack is broken now. When I called PSR to complain, they said they would send out another box for me to return the phone (again)with no promise on time or replacement of the phone they damaged further than it was when sending it to them.Desired Settlement: Replace my phone with a new one per the Service agreement I have in hand.

Business

Response:

In regards to the complaint ID# [redacted], here is what transpired. We received a request from Mrs.

[redacted]’s Extended Warranty company. We sent her a box with a prepaid return label. Once we

received her Cell phone, we repaired everything the her extended warranty company requires us to do.

Once Mrs. [redacted] received her phone back from our repair service, she called to inform us that there

were still issues with her phone. We sent a prepaid return label to get her phone back in. Once again, as

per her extended warranty company guidelines, her unit was repaired and returned to her. I believe we

have address and repaired all of her issues and have not heard back from her.

If Mrs. [redacted] is still having a problem, we are not aware of it; but certainly will make all necessary

repairs if needed.

Best Regards,

P.S.R. Inc.

Review: I took my computer to them to fix. It didn't work after I got it back.They told me to bring it back.It still didn't work.They said they couldn't do anything more to it. Had someone else fix.He said it had wrong settings and wrong hard drive in it.I paid psr 120.00 to fix it.I feel they took my hard drive out and put a junk one in.Desired Settlement: I think I should get my money back.

Business

Response:

In regards to the complaint ID# [redacted], here is what transpired. On February 15, 2013 this customer brought a laptop in for service which had a virus. We diagnosed and quoted the customer $120.00. The customer agreed and requested if the quote changes, please call them. The laptop software was restored and virus was removed. When customer came to pick up the laptop on February 21, 2013, they were advised to purchase anti-Virus software before unit was connected to the internet. The customer called back on March 11, 2013 with another virus. We explained that our warranty does not cover a virus, but we did remove the virus at no charge as a courtesy on March 13, 2013, but they must purchase virus software. The laptop was picked up on March 18,2013.

On September 10, 2013 we received a call from the customer that the laptop is not acting correctly and wanted a free repair as well as his original Hard Drive. The customer was advised that we only removed a virus and his hard drive is the original one in the unit.

[redacted] from our Human Resources dept, called the customer to advise and he became very aggressive and belligerent and hung up on [redacted].

My position is we successfully repaired his laptop for the $120.00 we quoted him, gave him the correct advise to purchase anti-virus software, repaired his laptop at no charge after not taking our professional advice. We did not touch, remove or replace his Hard Drive and his story is totally fabricated.

He is not due a refund and will not be receiving one.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

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Description: VIDEO GAMES-SERVICE & REPAIR, SATELLITE EQUIPMENT & SYSTEMS

Address: 2741 N. Federal Hwy., Philipsburg, Pennsylvania, United States, 16866

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Web:

www.pompanolincolnmercury.com

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Shady, yet now dead: once upon a time this website was reported to be associated with PSR Inc, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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