To Whom It May Concern: We are sorry to hear that the customer was dissatisfied with her service here I show that the customer had a total of visits with one of our doctorsThe customer did provide insurance information which was verified and subsequently billed for each of her sessionsof her sessions were paid by the insurance with the customer owing only a co-payHowever, after billing the insurance, we were alerted by her insurance company that she had a "pre-existing" clause on her policy, meaning she needed to provide proof of prior medical coverage to the insurance company in order for them to pay for the first visits she had with usThe customer did provide us with information, but the insurance company determined this information was insufficient and decided that she had a "positive pre-existing condition," which, in turn, meant that they would not pay for her first three visits since they fell withing the pre-existing clause's time period Our Billing Department then contacted the doctor and explained the situationThe doctor agreed to put the customer on a "sliding scale" and reduce her fees for each sessionInstead of charging the full $for her initial visit, the doctor reduced the fee to $and her two follappointments were reduced to $from $The customer was not charged $for one, 15-minute sessionThe $was for two sessions and the initial appointment was a higher charge because it is a 45-minute sessionAlso, the co-pays she paid at each of these sessions were credited to her account and her balance was adjusted accordingly These visits were from February to September of After the insurance issue, we were in communication with the customer and she informed us that she was appealing the insurance's decision in January We did not hear from her again after thatWe tried to send the customer a statement about her outstanding balance, but received a mail returnWe attempted to call the customer again in June of to check the status of her appeal, but she did not return our callThe customer was not sent to a collection agency until July 2014, almost a year after her last visitWe make it a point to always try and work out payment plans or assist customers with insurance issues before sending them to an agencyUnfortunately, if the customer does not return our outreach attempts, they are sent to collections Please feel free to contact us with any future questions at [redacted] , press Option for the operator and ask for [redacted] in Administration PsyCare, Inc [redacted]
To Whom it May Concern:We will contact this individual to discuss complaintUnfortunately, due to HIPPA laws, we are unable to release any information to the Revdex.com.Thank you, [redacted]
To Whom It May Concern,I was informed that my assistant [redacted] did call your office regarding this complaint to explain we have not release of information on file for this patient in order to release any information to youWe have called the complainant to ask if she authorizes any information to be releasedWe have not received a response.Sincerely, [redacted] PsyCare, Inc
To Whom It May Concern: We are sorry to hear that the customer was dissatisfied with her service here I show that the customer had a total of visits with one of our doctorsThe customer did provide insurance information which was verified and subsequently billed for each of her sessionsof her sessions were paid by the insurance with the customer owing only a co-payHowever, after billing the insurance, we were alerted by her insurance company that she had a "pre-existing" clause on her policy, meaning she needed to provide proof of prior medical coverage to the insurance company in order for them to pay for the first visits she had with usThe customer did provide us with information, but the insurance company determined this information was insufficient and decided that she had a "positive pre-existing condition," which, in turn, meant that they would not pay for her first three visits since they fell withing the pre-existing clause's time period Our Billing Department then contacted the doctor and explained the situationThe doctor agreed to put the customer on a "sliding scale" and reduce her fees for each sessionInstead of charging the full $for her initial visit, the doctor reduced the fee to $and her two follappointments were reduced to $from $The customer was not charged $for one, 15-minute sessionThe $was for two sessions and the initial appointment was a higher charge because it is a 45-minute sessionAlso, the co-pays she paid at each of these sessions were credited to her account and her balance was adjusted accordingly These visits were from February to September of After the insurance issue, we were in communication with the customer and she informed us that she was appealing the insurance's decision in January We did not hear from her again after thatWe tried to send the customer a statement about her outstanding balance, but received a mail returnWe attempted to call the customer again in June of to check the status of her appeal, but she did not return our callThe customer was not sent to a collection agency until July 2014, almost a year after her last visitWe make it a point to always try and work out payment plans or assist customers with insurance issues before sending them to an agencyUnfortunately, if the customer does not return our outreach attempts, they are sent to collections Please feel free to contact us with any future questions at [redacted] , press Option for the operator and ask for [redacted] in Administration PsyCare, Inc [redacted]
To Whom it May Concern:We will contact this individual to discuss complaintUnfortunately, due to HIPPA laws, we are unable to release any information to the Revdex.com.Thank you, [redacted]
To Whom It May Concern,I was informed that my assistant [redacted] did call your office regarding this complaint to explain we have not release of information on file for this patient in order to release any information to youWe have called the complainant to ask if she authorizes any information to be releasedWe have not received a response.Sincerely, [redacted] PsyCare, Inc
I would like to dismiss the complaint againstPsyCare made good on there part and refunded me the money