Psychological & Behavioral Consultants, Inc.

I can not guarantee that every single patient is given the two page explanation pages with the TOP We know that human error does occur.We also have the patient sign, as most medical offices do, a financial responsibility form that states they will be responsible for any charges not covered by insurance for all services We do have the signed copy on file for this patient Insurance did not deny the claim, in fact they paid $for each outcome measure and have placed high value on this service The patient is responsible for the portion not paid by insurance, which was in the agreement I would be glad to forward the signed copy as well as the outcomes report to the patient. Thanks you

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***
So the person at PBC agrees that she "cannot guarantee that every single patient is given the two-page explanation pages with the TOP." She also acknowledges that "human error does occur." However, she apparently is unwilling to take responsibility for that Of course, I signed the financial responsibility form -- but only for whatever wasn't covered as to meetings with the doctor No one said anything about paying for "tests," and that's what I'm complaining about! *** ***

I filed the above-referenced complaint with you on April 16, 2017. Lucy A***, of Psych BC, called me at 2:p.m. on April 17. I enumerated for her the three points of my complaint: (1) No one told me it was a test; (2) No one told me there would be a
charge; and (3) No one told me it was optional -- until I was part-way finished with the second questionnaire. MsA*** seemed surprised that I had not completed the second questionnaire. I also told it that it was given to me only weeks after the first one. She said that she was going to check further, and get back to me. MsA*** never "got back to me." Instead, I received yet another bill (on May 20, 2017) for $for the two "tests" -- as if our conversation had never taken place. Can you please help me to get them to hear what I am saying? I would greatly appreciate it

Thank you for your inquiryWe will investigate and respond as appropriateDue to privacy laws we request that our response not be posted.Sincerely, PsychBC Ombudsman

The business responded to this complaint but asked that its response not be postedTell us why here

The financial responsibility form does mention testing as well as other services.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We have already responded to this complaint

This patient has spoken with multiple members of our clinical and administrative staff about her concerns, including managementWe have responded accordingly and have closed the matter in our records

Company responded via phone: The company has worked with the consumer and the complaint has been resolved

I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Perhaps it was closed on their endI still have not spoke to anyone who has resolved any of the matters with meJust a bunch of messages unanswered and promised phone calls I haven't receivedThe only reason I have not continued contacting the practice is because I reached out to the Revdex.com because when I would call then it would be the same old lies and the same old unanswered questions with a promised phone call backI took matters into my own hands and found a new practice to work with, why? Because I was treated less than human by a "mental health" practiceThen I get ANOTHER bill from them? I already paid $that got me NOWHERE accept almost in a mental health inpatient program because no one would answer calls and no one would help meThis practice is sick, money hungry and unable to provide basic mental health careYou should be disgusted and ashamed of yourselves!
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have contacted this company multiple times, there should be nothing review considering The volume of phone calls that I had to make in the notes that were actually noted in my chart the ombudsmen should've reviewed this case three weeks ago when he got my initial phone call.  Three weeks in not one phone call or email back for 12 hours after submitting my complaint to the Revdex.com and they've already responded if that doesn't seem fishy I don't know what does.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I spoke with staff on several occasions on this matter, and was directed to the Managing Director, who has STILL yet to return any of my phone calls, or phone calls of the [redacted] Ombudsman made on my behalf.A couple of things:[redacted] indicates that the clinician requested this "test", however the clinician stated to the patient that she never requested this, and was just as upset as the patient about this entire process and how it is being handled.It is absolutely wrong that the "test" is being billed not on the date of completion. To be billed for a test on a date on which it was not completed is wrong. And to have the patient complete a "test" that was not requested by the provider is also wrong. For a receptionist to hand a one-sheet bubble "test" to a client to complete without any explanation of what it is or the billing for it is wrong. The "solution" offered by the business is not acceptable. If I do not receive an acceptable solution (having the billing date changed to the date the test was completed), I will be filing a complaint with the [redacted]'s office as well as my insurance company.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am not "rejecting" this businesses message to look into my complaint before responding; that is fine.  However, since the "privacy laws" that they are referencing as a reason to not post this complaint on the Revdex.com website are in place to protect ME, NOT THEM (I am the patient), then  i will point out that I have already signed and sent a release to disclose MY [redacted] info (as it pertains to the complaint only). Revdex.com, if you need any further release signed by me, the please send.  The fact they they are even referencing "privacy laws" to try to hide behind as if the Revdex.com and I am dumb enough to believe that those laws apply to them is ridiculous and is again telling of the type of practive that they run. They need to stop wasting my time. This Revdex.com complaint is me "being nice" to them and giving them the opportunity to rectify this situation quickly. However, I have no qualms about escalating this to other agencies and/or remedies if need be.  Tick tock. Hi [redacted],After reviewing and responding to the latest correspondence on this complaint, I noticed an error in the original complaint that I emailed. The " - " is gone in the sentence referencing me being late to my final appointment (that character must not have translated when my complaint got uploaded from email).  But that sentence should say that I was 3 to 4 minutes late (3-4), whereas now it looks like it says "i was 34 minutes late" which could be a factor in how they review this issue.

The business responded to this complaint but asked that its response not be posted.

We work hard to inform our patients of anticipated costs.  There is a two page form on the Outcomes protocol given to all patients at the time of service. Further our Financial Responsibility form outlines patient responsibility.  The Outcome Protocol helps to determine course of treatment.  In [redacted]'s case we did bill insurance, they paid $35.00 and require us to collect the copay of $25.00.  Her total bill is $50.00.  I would be glad to forward her a copy of the results.  Please let me know if any further action is required.Thank you

Thank you for your inquiry. We will investigate and respond as appropriate. Due to privacy laws we request that our response not be posted.

The information submitted by the consumer is inaccurate.

Thank you for submitting this complaint to us for resolution. We are committed to quality service for our patients and take these issues very seriously. Our records indicate that this patient talked with our staff (including the billing department manager) three times on May 11 and 12, 2016,...

and that she was provided a detailed and lengthy explanation of the [redacted]) charges. As part of our standard treatment procedure, we ask all of our patients to fill out [redacted] questionnaires at the beginning of treatment and during the course of treatment in order to monitor progress. This helps us evaluate what course of treatment is most appropriate and helps us stay focused on the goals that patients and clinicians develop for treatment. [redacted] has been shown to provide an objective analysis of patient outcome and clinician effectiveness, helping to lower health care costs. The billing date is the date that confidential results are returned to and reviewed by the doctor.The patient is responsible for the fee. We are happy to provide information should financial assistance be required; she is encouraged to contact her clinician regarding this.

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Funny how a department I've never spoke to can claim I am wrong. If need be I will contact an attorney. I've spoke to secretary's, billing and got transferred to the marketing director multiple times so no one had to deal with me. And I reassure you NONE of them came to or gave me a resolution. Why don't you talk to the lady there who told me I was not allowed to speak with anyone higher up. But of course, if I was running a shady business I'd probably back my employees too. Why don't you call the multiple other people that have complained about the same thing. 
Regards,
[redacted]