Please see our response to complaint # [redacted] here: Our company provides medical billing services for multiple physical therapy offices throughout California, including [redacted] Therapy At the time of Mr [redacted] treatment, it was our understanding that he had an out-of-state insurance planWhich they would paid to the patient directlyPatient’s insurance company do not provide us details of payments (such as an explanation of benefits (EOB)) We had put trust in the patient that the patient will turned over the checks and eob’s over to [redacted] TherapyNot all dates of service were reported to [redacted] Therapy/ PT Medical ManagementBecause of these reasons, we billed the patient for the full balance, minus the co-insurance payments that were received at the time of service It is our understanding now that all payment has been handed over to [redacted] Therapy and Mr [redacted] account with [redacted] Therapy has been updated to reflect a zero balance Please contact our office at ( [redacted] should you need any further informationSincerely, [redacted] **
Please see our response to complaint # [redacted] here: Our company provides medical billing services for multiple physical therapy offices throughout California, including [redacted] Therapy At the time of Mr [redacted] treatment, it was our understanding that he had an out-of-state insurance planWhich they would paid to the patient directlyPatient’s insurance company do not provide us details of payments (such as an explanation of benefits (EOB)) We had put trust in the patient that the patient will turned over the checks and eob’s over to [redacted] TherapyNot all dates of service were reported to [redacted] Therapy/ PT Medical ManagementBecause of these reasons, we billed the patient for the full balance, minus the co-insurance payments that were received at the time of service It is our understanding now that all payment has been handed over to [redacted] Therapy and Mr [redacted] account with [redacted] Therapy has been updated to reflect a zero balance Please contact our office at ( [redacted] should you need any further informationSincerely, [redacted] **