Dear MsRodesno,My plumbing manager Brandon S [redacted] called me regarding this matter and he called you and left you a voicemail so he can discuss the issue with youIt's a rather lengthy explanation,and I am satisfied that Brandon did everything he could to satisfy and deal with Mr***The water heater in question wasn't even provided by usMr [redacted] bought a Reliant gas water heater from Ace Hardware in CoolidgeThe gas control box went bad on it and our technician Tracy went out after hours at time and a half rate to replace the gas control box.This customer provided water heater can't be guaranteed by us as our invoices state in bold print "One year guarantee on serviceNone on Customer provided parts or drain cabling." Our gas control box was not defective; it was discovered that there was an internal water leak that was a manufacturer issue.The manufacturer insisted that it was notBrandon tried to deal with Ace and/or Reliant on Mr [redacted] behalf, but they wouldn't cooperateWe are not under any obligation to act as Mr [redacted] representative for a product he purchased, but to try to appease him, Brandon did tryBrandon can provide you with all the detailsHis number is [redacted] ***.Sincerely,Suzan C [redacted]
Dear MsRodesno,My plumbing manager Brandon S [redacted] called me regarding this matter and he called you and left you a voicemail so he can discuss the issue with youIt's a rather lengthy explanation,and I am satisfied that Brandon did everything he could to satisfy and deal with Mr***The water heater in question wasn't even provided by usMr [redacted] bought a Reliant gas water heater from Ace Hardware in CoolidgeThe gas control box went bad on it and our technician Tracy went out after hours at time and a half rate to replace the gas control box.This customer provided water heater can't be guaranteed by us as our invoices state in bold print "One year guarantee on serviceNone on Customer provided parts or drain cabling." Our gas control box was not defective; it was discovered that there was an internal water leak that was a manufacturer issue.The manufacturer insisted that it was notBrandon tried to deal with Ace and/or Reliant on Mr [redacted] behalf, but they wouldn't cooperateWe are not under any obligation to act as Mr [redacted] representative for a product he purchased, but to try to appease him, Brandon did tryBrandon can provide you with all the detailsHis number is [redacted] ***.Sincerely,Suzan C [redacted]