PTBC SERVICES

Review: I HAVE BEEN A CUSTOMER OF THIS COMPANY FOR SEVERAL YEARS. EVERY YEAR I HAVE TROUBLE GETTING COPIES OF TAX FORMS BUT I GET THEM.[redacted] IS VERY SLOW. THIS YEAR I HAVE BEEN CALLING THE OWNER [redacted] SINCE LAST WEEK IN APRIL 2013 UNTILL TODAY. I CALL OFFICE AND HER CELL PHONE I ALSO TEXT. I ONE RESPONSE APIRL 30TH TO SAY SHE WOULD CALL LATER. I EMAIL COMPANY DAILY NO RESPONSE. TODAY I CALLED IRS AVOCACY DEPT TO FIND MY TAXES WERE NOT DONE ITS AFTER FILING TIME AND IM AT RISK OF A PENALTY.IT VERY UNPROFESSIONAL HOW THE BUINESS IS RUN. I AM NOT THE ONLY PERSON THIS HAS HAPPEN TOO. [redacted] AS WELL. SAME STORY ONLY THIS IS LAST YEAR SHE DID THEM LATE FOR [redacted]. ONE OF MY FAMILY MEMBERS WORKED FOR COMPANY UNTILL SHE PASSED THIS YEAR SO SHE MADE THE SLOWNESS EASY TO DEAL WITH, BUT THIS YEAR SHE IS GONE AND PEOPLE DIDNT GET TAXES DONE OR NOTIFICATIONI WOULD HAVE BEEN ABLE TO DEAL WITH BEING NOTIFIED. PTBC HAS NO REGARDS FOR ITS CUSTOMERS AT ALL. THEY ARE REACHABLE. [redacted] OWNER OF PTBC SERVICE LLC. LACKS CARE AND RESPECT FOR PAYING CUSTOMERS AND SHE ALWAYS HAS AN EXCUSE AS TO WHY SHE CANT DELIVER QUALITY SERVICE IN TIMELY MANNER.Desired Settlement: NOT SURE WHAT IM ENTITLED TO BUT SOME THING FOR MY INCONVEINCE WOULD BE NICE. MORE IMPORTANTY, I BELIEVE SHE NEEDS TO BE AUDITED AND CORRECTIVE PLAN PUT IN ACTION TO ENSURE SHE FOLLOWS GUIDIANCE FOR LEGAL AND TAX SERVICES. IRS SHOULD ALSO BE ALERTED OF HOW SHE IS HANDLING TAXES. THEY CAN COME IN AND REVIEW HER RECORDS AND PRACTICES BEFORE BEING ALLOWED TO PROCESS TAXES NEXT YEAR.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by PTBC SERVICES LLC regarding complaint ID [redacted].

I have to go on Irs.gov and file my taxes. Please take some action againts PTBC SERVICES LLC.

Regards,