Ptc

[redacted] , Thank you for taking the time to speak with me this week about the above referenced complaint We’ve researched this matter and determined that a PTC Incbilling mistake did indeed occur However, it appears that this matter was addressed and the mistake corrected on April 4, Attached is a redacted copy of an April 4, email from PTC to Kevin [redacted] at [redacted] , showing that the $3,charge to Ms [redacted] ’s card was reversed and that Ms [redacted] ’s card was correctly charged $1,on that date [redacted] is the company that purchased the Software in question and with which Ms [redacted] is affiliated as evidenced by her email address on the Complaint Activity Summary Accordingly, PTC considers this matter closed as of April 4, If there are any other concerns related to this matter, or if you need additional information, please do not hesitate to contact me directly Also, kindly confirm receipt of this response to Ms [redacted] ’s complaint -Chuck

[redacted], Thank you for taking the time to speak with me this week about the above referenced complaint.    We’ve researched this matter and determined that a PTC Inc. billing mistake did indeed occur.  However, it appears that this matter was addressed and the mistake corrected on...

April 4, 2018.  Attached is a redacted copy of an April 4, 2018 email from PTC to Kevin [redacted] at [redacted], showing that the $3,743.20 charge to Ms. [redacted]’s card was reversed and that Ms. [redacted]’s card was correctly charged $1,760.00 on that date.  [redacted] is the company that purchased the Software in question and with which Ms. [redacted] is affiliated as evidenced by her email address on the Complaint Activity Summary.  Accordingly, PTC considers this matter closed as of April 4, 2018.   If there are any other concerns related to this matter, or if you need additional information, please do not hesitate to contact me directly.   Also, kindly confirm receipt of this response to Ms. [redacted]’s complaint.   -Chuck