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PTJ Industrial, Inc.

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PTJ Industrial, Inc. Reviews (1)

Our company purchased five electric motors from PTJ. Of the five we had two fail right out of the box. Both before they seen service.We purchased five electric motors from this company. We have had two fail right out of the box before they ever were subjected to a load with less that twenty minutes of run time. We have sent several emails in regards to warranty. The ones that were responded to put all the blame on us. They do not honor their warranty. We spent over a thousand dollars on these motors which are to be used by the state of VA. Having 2 out of 5 fail immediately ridiculous! Desired SettlementReplacement!Business Response The customer is changing from a gas engine to a DC Electric motor for a salt spreader application. They purchased five motors from us towards the end of 2014. They contacted us back in October that they were having an issue with a motor and we immediately warrantied it no questions asked. They contacted us again in December saying they had a second motor they ran for 10 minutes and was making noise. At this point we have to look at everything because the warranty rate for electric motors is like 1.5% and to have two with the same customer is unheard of. I paid to have the motor returned to us for evaluation. The motor is completely burned up inside and there is contamination inside the motor. I can provide the pictures we sent to this customer if necessary. We have sold 18 of these motors to other customers in the exact same application in the past 5 months without any issues. The manufacturer sells hundreds more. It is our belief based on the evidence this customer has a application problem either with his power source or he purchased too small a motor for his application. We honor legitimate warranties but cannot refund money for products our customers destroy on their own. I understand the customers frustration but he is directing is anger in the wrong place.Final Business Response We have worked with the manufacturer and have issued credit to the customer for the product he was having an issue with.

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Description: Electric Motors-Supplies & Parts

Address: 75 Isidor Ct STE 104, Sparks, Nevada, United States, 89441-5200

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