Sign in

PT&M Home Improvements

Sharing is caring! Have something to share about PT&M Home Improvements? Use RevDex to write a review
Reviews PT&M Home Improvements

PT&M Home Improvements Reviews (1)

Review: My contract states that I would receive 28 double insulated vinyl replacement windows that were custom made. Each window were to have a Glass Rating .49, U-Factor .30, Solar Heat .24, all vinyl, Double tilt, screens No grids, white. In addition, the back door replaced with a 32" fiberglass white with 1/2 moon glass. The windows that were replaced has a U-Factor .30, Solar Heat .29 and Visible Transmittance .52. Lastly, the back door does not fit properly. There is a gap. I was shown a sample of an Anderson window. However, the windows that were installed were MI Windows and doors.Desired Settlement: I took out a second mortgage in order to pay for the windows therefore, I don't believe the amount financed could be changed. I am requesting PT&M to fill the gap the back door has and make the windows on the outside look more presentable. Right now wood is showing around each window.

Business

Response:

To Whom it may concern, I have attached a copy of the contract signed by me, [redacted] owner of PT&M and [redacted]. The contract clearly states no capping exterior windows. the reason being was [redacted] wanted to redo her existing exterior siding. So I advised her it would be wise to get the windows capped during her siding project and she agreeded. The windows stated on that contract are what was given to her. I purchase all my replacement windows at [redacted] The back door we had left off where her son was going to install weather striping around the door. Lastly, I,m in total shock about this compliant. When I last spoke with [redacted] she was 100% happy and was going to call us back to redo all her siding on her home. I never heard from [redacted] about any of these compliants and don't understand why she would call me first to discuss her concerns???????? I feel this compliant should be completely deltered from Revdex.com records because everything stated in our contract was given to [redacted] 100% guaranteed...

Thanks for you time,

Owner

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

In the interest of keeping this update quick, no, these issues have not been resolved despite my repeated conversations with [redacted] via both phone and email. I began in late March until the present to have these issues resolved. However, they are not. That is why I decided to file a complaint.

I have had contact with [redacted] since I filed the complaint but there is still no resolution as of this writing. Lastly, reviewing his response to the complaint is quite troublesome because of the many inaccuracies.

Regards,

Business

Response:

To whom it may concern, we've tried calling [redacted] still haven't heard back from her. Our company is still confused why she filed a compliant with the Revdex.com. Last we spoke she was very very happy with our company and our workmanship. She was also thrilled that our company saved her a ton of money. We saved her from a dishonest Saleman.. The weather stripe on the back door was told by me that her son would install it. And the windows we installed in her home are high effiecent solar heat up to code windows.. She can check by the stickers we left on the windows. As far as capping the exterior windows she wasn't priced to installing capping because she wanted our company to side the entire exterior of her home so that is why capping is not in our contract. I'm still left in shock because [redacted] and I were left on great respectable terms and I don't understand this compliant and why she never connected our company direct nor call us back. We're still awaiting her call back.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: as I have stated from the beginning the response from [redacted] the contractor, is not truthful. My cell phone is on 24hrs a day. I never received a call after [redacted] returned from his vacation, as promised. He is a dishonest person and if I knew then what I know know I would have never signed a contract with PTM. The salesman that was referenced was also was also a victim of [redacted]'s dishonesty. I also received a call from the lady in [redacted] the salesman's office who informed me that the windows that were installed were not Anderson windows. The windows that were installed were a lower grade. Also, the contract says no capping on the bathroom windows. In addition, my son at the time the windows were replaced was 15. He was a typical 15yr old male who is only interested in girls, food and sports. Lastly, I am paying a lot of money for the windows/door so it doesn't make any sense to have my son finish a job. Lastly, there was no talk of siding on my house until after the windows were replaced.

Regards,

+1
Check fields!

Write a review of PT&M Home Improvements

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

PT&M Home Improvements Rating

Overall satisfaction rating

Description: Home Improvements

Address: 555 Preakness Ave Ste 8, Totowa, New Jersey, United States, 07502

Phone:

Show more...

Web:

www.ptmhome.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with PT&M Home Improvements, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for PT&M Home Improvements

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated