PubCrawls.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We have spoke to [redacted] and have given her a thorough explanation of the events that occurred during March ***, The venue and our company had an agreement for that date and the venue did not cooperateThe "All Access Pass" package would have been valid at any other of our registration locationsAs mentioned earlier to [redacted] , we are more than willing to give her a credit that exceeds times the amount she paid for the March ***, event We apologize for any inconvenience this may have caused Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved after I receive written confirmation of this promise to refund me three times the amount that was purchased (for myself and all parties involved)I would like the business to email me directly or call Sincerely, [redacted]

Hello, We would like to respond to the complaint that [redacted] has filed on PubCrawls.com***, You have given us some very valuable information about your eveningThank you for taking the time to relay this to usAlthough you mentioned times and scenarios throughout the event, would you be able to tell us exactly which venues you visited? This will help us better handle the situation by being able to contact each venue respectively about what had occurredIt is imperative that the venues participating in our events, honor the agreements they have made with usThis is essential to our customers enjoying each and every Pub Crawl experience Not only would we gladly refund your order in full, we would like to offer you complimentary tickets to our upcoming New Year's Eve Pub Crawl in New York City and/or our St Patricks Day Weekend events in New York or Hoboken Thank you [redacted] E-mail: d [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Hello, We would like to respond to the complaint that [redacted] has filed on...

PubCrawls.com. [redacted], You have given us some very valuable information about your evening. Thank you for taking the time to relay this to us. Although you mentioned times and scenarios throughout the event, would you be able to tell us exactly which venues you visited? This will help us better handle the situation by being able to contact each venue respectively about what had occurred. It is imperative that the venues participating in our events, honor the agreements they have made with us. This is essential to our customers enjoying each and every Pub Crawl experience.  Not only would we gladly refund your order in full, we would like to offer you complimentary tickets to our upcoming New Year's Eve Pub Crawl in New York City and/or our St Patricks Day Weekend events in New York or Hoboken.  Thank you [redacted] E-mail: d[redacted]

We have spoke to [redacted] and have given her a thorough explanation of the events that occurred during March [redacted], 2014. The venue and our company had an agreement for that date and the venue did not...

cooperate. The "All Access Pass" package would have been valid at any other of our 6 registration locations. As mentioned earlier to [redacted], we are more than willing to give her a credit that exceeds 3 times the amount she paid for the March [redacted], 2014 event.
We apologize for any inconvenience this may have caused.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved after I receive written confirmation of this promise to refund me three times the amount that was purchased (for myself and all parties involved). I would like the business to email me directly or call.
Sincerely,
[redacted]
[redacted]
[redacted]

Review: You do not get what is advertisedDesired Settlement: Refund

Consumer

Response:

At this time, I have not been contacted by PubCrawls.com regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Hello, We would like to respond to the complaint that [redacted] has filed on PubCrawls.com. [redacted], You have given us some very valuable information about your evening. Thank you for taking the time to relay this to us. Although you mentioned times and scenarios throughout the event, would you be able to tell us exactly which venues you visited? This will help us better handle the situation by being able to contact each venue respectively about what had occurred. It is imperative that the venues participating in our events, honor the agreements they have made with us. This is essential to our customers enjoying each and every Pub Crawl experience. Not only would we gladly refund your order in full, we would like to offer you complimentary tickets to our upcoming New Year's Eve Pub Crawl in New York City and/or our St Patricks Day Weekend events in New York or Hoboken. Thank you [redacted] E-mail: d[redacted]

Business

Response:

Hello,We have been in contact with the customer and have successfully resolved the issue by issuing a full refund along with a credit to a future event.

Review: I purchased 4 all access passes a cost of $83 to the Red White and Brew Pub-crawl to be held by PubCrawls.com in Boston, MA on the dates of July [redacted] 2013. Upon arrival at the meeting place of Mija [redacted] we were instructed that the representative for PubCrawls.com had not arrived yet. We waited for an hour and a half before deciding to call it quits. We decided out of curiosity to see if any of the bars on our Pub-crawls list would honor the deals stated on the flyer from PubCrawls.com and were disappointed to learn that no bar would honor any deals without a representative or they said that they should not be on the list at all. The entire night was ruined and I had 2 friends from Portland, ME make the trip to join us. After the Friday night no-show, as a group we made the decision to not go to the rest of the dates on our all access passes out of fear of another ruined night. I have spoken with 2 representatives of PubCrawls.com who originally told me I would be refunded the entire amount. I then received an e-mail stating “management” would only allow a refund of $20 for the first night because a representative was in fact at the other 2 events. However as stated we did not attend the events because we didn’t know if anyone would show.Desired Settlement: I would like to be refunded the full amount of $83 for PubCrawls.com failure to show any reliability of their business, and for ruining our entire [redacted] of July night.

Consumer

Response:

At this time, I have not been contacted by PubCrawls.com regarding complaint ID [redacted].

Sincerely,

Review: Pubcrawls.com was promoting the Hoboken St. Patrick's Day bar crawl on their website and offering "All Acess" and "Vip" ticketing packages for a select 30 bars in Hoboken for this bar crawl. Upon purchase, the consumer would receive a discount to any of the bars selected on the list for the duration of the day; and the bar which the consumer specified would be the "starting point," and location where the wristband could be picked up. Myself, and a group of 6 individuals each purchased the "All Access" passes for the discounted cover charge and discounted drink specials to The Shannon (a location specified by Pubcrawls.com as a participant). We each paid electronically, received confirmation and "tickets," and among the 6 of us the grand total was near $200+. Upon arriving at The Shannon the day of the event (bar opened at 11am), I spoke with [redacted] and they were unaware of the promotion, tickets, wristbands, etc and refused to honor. Pubcrawls.com is a complete scam. I have been trying to contact customer service and they refuse to respond. They are falsely advertising a product that does not exist, lying, and stealing from innocent people. I demand a refund and would like to report this company for fraud. I am extremely upset and also afraid for credit fraud on my account.Desired Settlement: I desire an explanation, apology, and refund from Pubcrawls.com immediately or I plan to bring my case to the proper authorities. I have the full support of The Shannon bar as well to pursue my claim.

Business

Response:

We have spoke to [redacted] and have given her a thorough explanation of the events that occurred during March [redacted], 2014. The venue and our company had an agreement for that date and the venue did not cooperate. The "All Access Pass" package would have been valid at any other of our 6 registration locations. As mentioned earlier to [redacted], we are more than willing to give her a credit that exceeds 3 times the amount she paid for the March [redacted], 2014 event.

We apologize for any inconvenience this may have caused.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved after I receive written confirmation of this promise to refund me three times the amount that was purchased (for myself and all parties involved). I would like the business to email me directly or call.

Sincerely,