Public Auction Bakersfield

Dear Revdex.com, This letter is regarding a complaint we received from you with id: We are an auction house which holds public auctions every SaturdayWe have many regular customers who bid every week, including this customer who has continued to participate in our auctions even after she informed us that she would never take part in our auction again! It’s unfortunate that she feels this way about us, but I think it should be known that she continues to participate and purchase items from us every week even after she filed this complaintWe try to work with our customers if an issue arises in reference to picking up product they have won, like staying open later or opening earlier or even offering store credit but because of the way this customer treated us, we didn’t feel inclined to do soWe are glad she has been able to follow our rules since this incident and we hope she continues to be one of our long-term customersWhen you are a live bidder we read our terms to you and you agree to them before biddingThis customer was an online bidder and must agree to the terms of the auction before even being allowed to bidOur terms state the following: Bidding Notice: ATTENTION- Items won on-line must be picked up during the hours of 8:a.m- 6:p.mon the Monday or Tuesday following that auction(We do not ship) If you do not pick up your item(s) on the appropriate pick up days that item or items will be returned to the auction and the payment for the item(s) is forfeitedThe item(s) may be picked up by someone other than yourselfNOTE: the auction is aware that there may be an unusual circumstance when the item(s) cannot be picked up on the Monday or Tuesday following the auction and in those circumstances arrangements must be made with the auction for an alternative pick up arrangementIF YOU DO NOT RECEIVE AN EMAILED INVOICE BY MONDAY AND YOUR CREDIT CARD WAS NOT CHARGED, THEN YOU WERE OUT BID IN THE LIVE AUCTION AND THEREFORE, DID NOT WIN! IT IS THE CUSTOMERS RESPONSIBLITY TO CHECK THEIR EMAIL AND CREDIT CARD TO SEE IF THEY WERE CHARGED AND TO SEE IF THEY WON ITEMS AT THE AUCTIONCustomer service is very important to us We are a young business that is growing because our customers love our auction and tell their friends and family about us

I am rejecting this response because:Like I mentioned originally this was the second time buying an instant pot through them and after the first purchase I Checked the pics to insure I wouldn't make the same mistake as with the first dented pot theyslod me and there was only one picture in which no dent was shown nor that the inner pot was missingThese pictures were added after they said I won the lot and they charged my cardAnd now they are trying to act like the crack was small and incidental if that was the case why wasn't it mentioned nor was there a pick of the crack in the online only auctionAlso they say it can still be used it's a pressure cooker the integrity is comprised which presents a safety risk according to the websiteAlso how can it be used without the inner pot? which again was not shown until after they charged my cardThey were sending me texts every week about the auction I planned on getting proof now and all of a sudden the texts stopped coming

PUBLIC AUCTION BAKERSFIELD, LLC *** *** *** ***, *** *** February 28, 2018 Revdex.com Attn: Bertha *** *** W *** *** ***, CA *** RE: Complaint ID *** Dear Ms***; I am in receipt of the above mentioned
complaint and would like to respond and submit our support documentation. Enclosed are our Terms and Conditions found online and we also have every customer sign them in person, physically when they come to our auction and attain a bidder sheet or pick up their itemsWe post photos online and make notations of missing parts, dents, etcIt is made very clear to our customers that we sell both new and used itemsWe offer and encourage our customers to preview any items they wish to bid on so they know the exact conditionWe are not a retail store we are an auction house of new and used items. This customer, *** ***, did bring an instant pot he won to the cashierHe tried to show our cashier, ***, the crack he was referring to by the handle and she couldn't see itThe cashier brought a supervisor, ***, over to view it also*** did see a very minor hairline crack by the handle on the outside of the Instant Pot, however this crack would not have altered the functionality of the Instant PotThe customer did test the Instant Pot before he left and it was working properlyAll products are also tested in house before they are put in the auction. The customer mentions in his complaint that we changed out the photos in our online auction data baseWe don't have time to do this as we have over items for sale and we would have to reload the entire auction to change out one photoIt doesn't benefit us at all to re-upload an entire auction after the auction has begunEven though these Instant Pots are dented on the outside, it doesn't alter the functionality of the item. Please review the attached photos that correspond to the lot numbers on the invoicesAlso review the Terms and Conditions that were agreed to by the customer on line and in person. I feel Public Auction has stood by its Terms and Conditions which doesn't warrant Mr***'s complaint to hold any merit against our company. Sincerely, *** *** General Manager

PUBLIC AUCTION BAKERSFIELD, LLC *** *** *** BAKERSFIELD, CALIFORNIA 93308 February 28, 2018 Revdex.com Attn: Bertha Bejarano W Shaw Lane Fresno, CA 93711 RE: Complaint ID Dear MsBejarano; I am in receipt of the above mentioned complaint and
would like to respond and submit our support documentation. Enclosed are our Terms and Conditions found onlineCustomers must agree to these Terms and Conditions before placing a bid at our siteIt is made very clear to our customers that we sell both new and used itemsWe offer and encourage our customers to preview any items they wish to bid on so they know the exact conditionWe are not a retail store we are an auction house of new and used items and ALL items need to be picked up the following Monday or Tuesday. This customer, *** ***, did buy a safe that he complained was not working properlyOur Operations Manager, *** ***, who happens to not be a "Caucasian" male he referred to in his complaint as the (5' 10" white, dark haired man with a beard), did try to help and accommodate him by offering Mr*** a replacement safeMr*** refused to accept the trade and left his items here at the auction, upset. I feel it is essential to inform you as well that our Operations Manager in no way disrespected or belittled Mr***We have witnesses that took note of the exact oppositeMr*** was speaking to Mr*** in a belittling tone and with words that degraded our workplace environment and it was in front of other customers and employeesMr*** was in no way expressing bigotry when he was offering a replacement safe for the one purchasedMr*** was not obstinate to the idea of exchanging items, so obviously he was attempting to accommodate the customerThis is not bigotry. This customer also failed to mention that our General Manager, *** ***, was also very accommodating to Mr*** when he failed to pick up his items according to our Terms and Conditions on the Monday or Tuesday following the auction that you win your bids withAll unclaimed items are usually returned to the auction to be sold againAs he showed up late to pick up his items, *** bent the rules for him and accommodated him by locating most of his items and giving him a store credit on the one item that was already sold again. Our terms are very clear and we stand by themNo other auction house operates with such customer serviceWhen an item is sold it is a done deal, elsewhereWe made special accommodations for Mr*** and he still was unhappyWe would like to resolve this matter and offer Mr*** a full refund of his purchases and store credit. Please review the attached invoice that reflects the store credit of the one item unable to be obtained for himAlso review the terms and conditions that were agreed to by Mr*** on line. I feel Public Auctions has been very accommodating to Mr*** and bent the rules of out Terms and Conditions which doesn't warrant Mr*** complaint to hold any merit against our company. Sincerely,*** *** General Manager

Dear Ms*** ***, I am writing on behalf of *** *** and Public Auction BakersfieldThe customer in this case did make his argument very well known when he came into the office looking for his merchandiseWe explained that all items won on the weekend need to be picked up
on Monday or Tuesday per our Terms and Conditions policyIf items cannot be picked up a phone call needs to be made to make arrangements or the items are forfeited and sent back to the warehouseThis is in our terms and conditions that must be read and signed either in person or online before they are allowed to bid. Gary Flaming was upset because he went on vacation and did not pick up the items he was awarded until he came back without calling and alerting us to hold them (as is our policy) they were forfeited as our terms and conditions suggestWhen he came in to speak with our staff wanting his money back he was extremely upset and therefore we explained the situationHe disputed the charges on his credit card and received credit for the charges incurredAnother credit is not needed as he essentially did not pay for the items at this point. We feel in this case that he did not read nor regard the terms and conditions of the auctionHad he called to make arrangements this would not have been an issue. Please find attached a copy of the disputed credit card charge, the signed terms and conditions, and in his own words, comments he made on "Yelp" regarding the matter. While we understand this is somewhat of a new experience in Bakersfield, we pride ourselves in treating everyone with respect and making the Auction a fun and exciting purchasing experienceIt is not a retail store, it is an auction house, but we sincerely do try to make everyone happy and work with them if they make contact so that they return to join us again during another live or online bid. Thank you for your time Ms***. Respectfully, *** *** Office Manager Public Auction Bakersfield *** *** *** Bakersfield, CA Phone: ###-###-####

Dear Revdex.com, This letter is regarding a complaint we received from you with id: 12420162. We are an auction house which holds public auctions every Saturday. We have many regular customers who bid every week, including this customer who has continued to participate in our auctions...

even after she informed us that she would never take part in our auction again! It’s unfortunate that she feels this way about us, but I think it should be known that she continues to participate and purchase items from us every week even after she filed this complaint. We try to work with our customers if an issue arises in reference to picking up product they have won, like staying open later or opening earlier or even offering store credit but because of the way this customer treated us, we didn’t feel inclined to do so. We are glad she has been able to follow our rules since this incident and we hope she continues to be one of our long-term customers. When you are a live bidder  we read our terms to you and you agree to them before bidding. This customer was an online bidder and must agree to the terms of the auction before even being allowed to bid. Our terms state the following:  Bidding Notice: ATTENTION- Items won on-line must be picked up during the hours of 8:00 a.m. - 6:00 p.m. on the Monday or Tuesday following that auction. (We do not ship) If you do not pick up your item(s) on the appropriate pick up days that item or items will be returned to the auction and the payment for the item(s) is forfeited. The item(s) may be picked up by someone other than yourself. NOTE: the auction is aware that there may be an unusual circumstance when the item(s) cannot be picked up on the Monday or Tuesday following the auction and in those circumstances arrangements must be made with the auction for an alternative pick up arrangement. IF YOU DO NOT RECEIVE AN EMAILED INVOICE BY MONDAY AND YOUR CREDIT CARD WAS NOT CHARGED, THEN YOU WERE OUT BID IN THE LIVE AUCTION AND THEREFORE, DID NOT WIN! IT IS THE CUSTOMERS RESPONSIBLITY TO CHECK THEIR EMAIL AND CREDIT CARD TO SEE IF THEY WERE CHARGED AND TO SEE IF THEY WON ITEMS AT THE AUCTION. Customer service is very important to us.  We are a young business that is growing because our customers love our auction and tell their friends and family about us.