Public Auto Warehouse

Revdex.com: I have reviewed the response made by the business in reference to [redacted] and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I will not be purchasing a penny after receiving such horrible customer service and child-like responses to my concerns and issues with the business, transactions [redacted]

Just because the version number has not changed does not mean the MMI system was not updated.? This is not a warrantable concern and the customer is complaining about a free service.? The customer has verbally? abused the employees at the dealership, cursed and disrespected management after being provided a free service.? We treated the customer with respect and only asked the same in return.? We enforce? our right to refuse service to this customer based on his? actions.? Please close this case?

Customer was offered a full coolant flush but he decided based on the cost of a full flush versus the drain and refill that the drain and refill would be the best for him at the time of service.? Dealer has not looked at nor has any documentation of what trouble has occurred with the vehicle since the drain and refill.? Dealer is more than happy to look at the vehicle at no charge to determine what the problems are and what the cause of the problem is.? Dealer is more that happy to discount and work with customer on needed repairs even if they did not occur because of a drain and refill versus a flush.? This is a year old vehicle with 200,miles on it purchased from a private party that did not arrive at the dealership free from needing repairs.? We would love to help the customer get his vehicle in good working condition

Complaint: [redacted] I am rejecting this response because: They did not update it as its still the same version number from before I brought it inThey may have put it on paper, but they did not do it Sincerely, [redacted]

At this time the dealership would need a little time to investigate the complaint. The complaint is months old. The dealership does not remember being contacted by an attorney. It would be easier to respond in a timely manner if the dealership knew which employee the attorney or customer spoke with. The only person listed on the complaint is [redacted] and she is in sales and would inform the proper personal at the dealership if contacted by an attorney.

VW AUDI of Boise would be happy to sell the customer a bumper to bumper? warranty.? Customer was already offered a bumper to bumper? warranty? at time of vehicle? purchase and declined.? Customer purchase a BMW years old dealership provided him with a month 3,mile powertrain? warranty at no charge.? Customer has had? no out of pocket expense for repairs performed.? Customer is unreasonable to think dealership should provide a free bumper to bumper warranty on a year old luxury vehicle

The dealership took extra time and care to duplicate and understand the noise the vehicle makes. It is noise from electrical components in the vehicle. The dealership has sold over of these vehicles with the same noise. The customer is over sensitive and the noises are extremely faint. Customer signed acceptance and understanding of the rules of the Audi care fine print or not. Every customer understands that when you drive a new vehicle off the lot it becomes a used car and the value drops, it is a risk when you purchase a new car. The customer had a choice to love the vehicle and the very faint noises or trade the vehicle in. The customer knew the value of the trade and made the decision to lose money upon trade. Dealership is not responsible for customers decision. Customer is being unreasonable and not willing to take responsibility for the decision that was made

Revdex.com:
I have reviewed the response made by the business in reference to *** ** ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have hit the "unsubscribe" button several times and responded to have me removed from emailsI just received emails again from the dealership as per the attachedI get these rather frequently and even emails from the salesperson, *** ***I have called and emailed to get off this constant harassment of emails which seems to go nowhereThe dealership is concerned more about the dollar on sales than making sure customers are satisfied with the results of the saleI did return the vehicle for the agreed buy back amount because they would not give me any more money backThe gentlemen I spoke to on the phone were rude and condescending and I was even called a "B" upon leaving the dealership How can a dealership sell a car that has been in a bad accident and then not stand behind their sale by making sure they customer is satisfied and above all else safe? And because of this constant "harassment" I would like the remainder of the money back that was not covered by the return of the vehicle*** *** Hello Ron and Shellie, We hope you've been well and wanted to reach out one last time to see if we can be of assistanceWhat questions do you still have or have now come up with since putting in your initial inquiry? We understand many might not even be on the same car after a few months of research so how do we help with your current needs? Look forward to hearing from you.Regards, Lost BucketVolkswagen Audi BoiseWest Franklin RdBoise, ID
Regards,
Shellie Lee

Just because the version number has not changed does not mean the MMI system was not updated. This is not a warrantable concern and the customer is complaining about a free service. The customer has verbally abused the employees at the dealership, cursed and disrespected management after being provided a free service. We treated the customer with respect and only asked the same in return. We enforce our right to refuse service to this customer based on his actions. Please close this case

Customer has been provided documentation to prove MMI system has been update. Repair order is attached please refer to line E clearly states updated system. Customer refused to pay dealership for the update and does not believe the dealership over the internet forums.
Customer has been rude and disrespectful to dealership employees and called the general manager an as hat. Customer did not purchase from the dealership nor has paid the dealership for any repairs. Dealership has exercised the right to refuse service to non customer based on his distrust and dissatisfaction with the dealership. The feeling of not doing business together should be mutual.

We are more than happy to sell this customer an extended warranty on his year old BMW if he is interested in buying one.

All customer information has been removed from the dealership data base Nov 6th as requested by the customer in the complaint to the Revdex.com as stated in the last response. The e-mail provided was sent Oct 30th. The dealership was unaware of the accident at time of sale. Once the dealership learned of the accident they complied with demands of the customer to the full extent demanded. The customer is now changing the demands and the dealership considers the customer to be unreasonable.

Customer did have other work performed as well and dealership offer a 10% discount on that work performed. Dealership would reimburse customer for their trouble the $deductible minus the discounts already provided at $53.58. Dealership would reimburse the customer $

Now that the proper research has been done the General manager spoke with the customer. The customer did send a demand letter with an attorney name presented. The demand from the customer was to purchase the vehicle for the payoff price. The dealership General manager did contact the customer via phone on 04/7/and discussed the demand letter with the customer. The customer came to the dealership on the next day and the General manager handed the customer a check for the demanded amount. The customer took the check left the vehicle and this matter was considered resolved. Now the customer has changed demands and is requesting and additional $3,000.00. The dealership fells this is unwarranted and unreasonable as previous demands were met to the penny. In neither demand letter nor verbal communication to the general manager was there a request or demand to remove personal information from the dealership data baseThey customer information was given to the dealership multiple times by the customer through online communication. On 09/30/a computer generated form letter was sent to the customer. At the bottom of the form letter is the availability to hit the unsubscribe button to stop all future e-mail communication. Customer did not unsubscribe. On 10/30/a computer generated form letter was sent to the customer. At the bottom of the form letter is the availability to hit the unsubscribe button to stop all future communication. Customer did not unsubscribeA this point in time customer has been deleted from all data bases as requested by customer in the complaint to the Revdex.comThe dealership feels the customer has made demands and the dealership has complied with all demands and this case should be closed.

Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will not be purchasing a penny after receiving such horrible customer service and child-like responses to my concerns and issues with the business, transactions
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Revdex.com:
I have reviewed the response made by the business in reference to c*** ** *** *nd have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business has given me a runaround and wasted loads of time and moneyI have had no cost included for the repair, when you don't include my time, and the waste of time created by the Service department and spending hours on the phone trying to figure out why no one notified me about my car being completeI was offered an expensive extended warranty on the vehicle which I denied without realizing I was old a Lemon, and then given a runaround for weeks and customer service equivalent to a *** *** *** The Company has refused to take any responsibility in the matter and the General manger has been avoiding me for weeks on end and instead I have been dealing with Sales and Service mangers which seem to have zero idea when it comes to Customer Service
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Revdex.com:
I have reviewed the response made by the business in reference to *** ** ***, and find that this resolution is satisfactory to me Despite the fact that the 10% they are speaking of was not applied to the $or repair that is at issueThe 10% off was a military discount taken off of a transmissionFlush and battery replacementThe repair at issue was that on the alternator which the $200;was paid for
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The dealership took extra time and care to duplicate and understand the noise the vehicle makes.? It is noise from electrical components in the vehicle.? The dealership has sold over of these vehicles with the same noise.? The customer is over sensitive and the noises are
extremely faint.? Customer signed acceptance and understanding of the rules of the Audi care fine print or not.? Every customer understands that when you drive a new vehicle off the lot it becomes a used car and the value drops, it is a risk when you purchase a new car.? The customer had a choice to love the vehicle and the very faint noises or trade the vehicle in.? The customer knew the value of the trade and made the decision to lose money upon trade.? Dealership is not responsible for customers decision.? Customer is being unreasonable and not willing to take responsibility for the decision that was made

? Complaint: ***I am rejecting this response because:
They did not update it as its still the same version number from before I brought it inThey may have put it on paper, but they did not do it
Sincerely,*** ***

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Complaint: ***
I am rejecting this response because:It doesn't seem reasonable to call me as very sensitive to the noise whether this is or notIt is well discussedd on the web regarding this car audiqI don't understand if there is a noise that Ivan be heard every timeI don't know how you treat your customer that it can be bearableAs you said none of the customers can have the same sensitivity to noise,but if it definitely bothers me and you would do your best to address the issueYet, you have done nothing and tell me to put us with the noise issue and you also stated that it was my decision to purchase the vehicleIf I did hear the noise during the test drive I didn't purchase it because I am overly sensitive with the noiseHowever, I couldn't hear it for the first weeks and started hearing itThat is why I don't think it is normalIf it is it should be noticeable during the test drive and firstweeks of ownershipIt seems like hat you simply do not want to be responsible to provide descent customer care as you simply blaming customer to pinup with the product which doesn't live up to the name valueYou always mentioned that Audi care cannot be refunded because I signed without noticing fune prints or notIt was not explained properly in the beginning by the sales person, how that would be acceptable? Is this the way you do business here in town? I am simply asking the product I have not used at allI don't understand and why that become an issue? Please giv me an answer that I can understandThanks.?