Response:Due to the draught, we are not legally allowed to wash vehicles on our propertyThis is also a body shop, even if we wiped down a vehicle, within ten minutes of sitting it will have mass amounts of dust on it again [redacted] vehicle is also black, which attracts the most dust, dirt and debrisIn reference to [redacted] stating he took his vehicle to another body shop for their opnion of his vehicle, allow me to remind you he stole his vehicle off of our property without making any form of paymentOur credit card machine was down that day, and I have the batch history to prove soAnd with it being down, that does not give him the right to STEAL his vehicle [redacted] repair order was for a single stage paint service, without a clear coat sprayed on topThis is a very cost effect paint service this is known to have dust particals (what he refers to as bumps) in the paint because you can not color sand and polish them outHe is also now stating that there is orange peel in the paintAgain, without color sanding and polish a BLACK car, it will show all imperfectionsThe police have been informed of [redacted] actions and there is currently a Lien on the vehicle.Sent on: 9/11/4:57:PMSent by:
Response: [redacted] was unhappy with the color of his vehicle, so we agreed to paint numerous test samples of different colors for him so he can chooseOne of the colors he selected was thecolor already painted on his vehicle that he originally said was the wrong colorDue to the inconvenience to [redacted] , Maaco agreed to paint his vehicle again gloss black, instead of the blue color he originally wanted, and to fix dings on his vehicle for freeAt the time of pick up, [redacted] was informed that our credit card terminal was down and he would have to pay with cash or cashier's check [redacted] refused and left our facilityMaaco locked the 78' Camaro keys inside on of our back offices for safe keepingRoughly about four hours later, [redacted] was dropped off by an unidentified white lifted Falong Sunrise Blvd and used his spare set of keys to steal his vehicle and almost run over Maaco's assistant manager, all without paying his billThe vehicle is now reported stolen and under investigation with the police with Maaco.Sent on: 9/1/4:33:PMSent by:
I am rejecting this response because: Well *** has every excuse why the paint job looks so badSo why do you have a paint booth? If you change the filters when your supposed to you wont have air born particles floating around when your painting carsThe other body shop that I went to says you can and have to color sand a single stage paint job and if you don't it will look like my carWhy don't you just paint cars in the field, at least you will have a legitimate reason why the paint job looks so badIt is not possible to steal your own stuffYou damage my stuffYou painted over my rose and made sure there is no evidence other than some pictures of what color the car should have been paintedI know it was no accident that you painted my scoopWhy not park the car on the other side of the building, and roll the windows so they're not covered in dustDo you really think people want to get into a car full of dustYou say that there is all this dust flying around are you not violating a clean air law? What about painting my tires and all the dust in the engine bay even after Kara said it would be covered and never wasI'm really surprised you are still in business the way you operate
Business states that they have contacted the consumer directly and there was an agreement reachedBusiness has gone ahead and replaced the part in question( left front roof rack cap) with a brand new OEM replaCementBusiness considers the matter resolved
Response:Due to the draught, we are not legally allowed to wash vehicles on our property. This is also a body shop, even if we wiped down a vehicle, within ten minutes of sitting it will have mass amounts of dust on it again. [redacted] vehicle is also black, which attracts the most dust, dirt and debris. In reference to [redacted] stating he took his vehicle to another body shop for their opnion of his vehicle, allow me to remind you he stole his vehicle off of our property without making any form of payment. Our credit card machine was down that day, and I have the batch history to prove so. And with it being down, that does not give him the right to STEAL his vehicle. [redacted] repair order was for a single stage paint service, without a clear coat sprayed on top. This is a very cost effect paint service this is known to have dust particals (what he refers to as bumps) in the paint because you can not color sand and polish them out. He is also now stating that there is orange peel in the paint. Again, without color sanding and polish a BLACK car, it will show all imperfections. The police have been informed of [redacted] actions and there is currently a Lien on the vehicle.Sent on: 9/11/2015 4:57:52 PMSent by: 66.255.227.157
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Appreciate your promptness in getting my matter resolved!
Response: [redacted] was unhappy with the color of his vehicle, so we agreed to paint numerous test samples of different colors for him so he can choose. One of the colors he selected was thecolor already painted on his vehicle that he originally said was the wrong color. Due to the...
inconvenience to [redacted], Maaco agreed to paint his vehicle again gloss black, instead of the blue color he originally wanted, and to fix 13 dings on his vehicle for free. At the time of pick up, [redacted] was informed that our credit card terminal was down and he would have to pay with cash or cashier's check. [redacted] refused and left our facility. Maaco locked the 78' Camaro keys inside on of our back offices for safe keeping. Roughly about four hours later, [redacted] was dropped off by an unidentified white lifted F350 along Sunrise Blvd and used his spare set of keys to steal his vehicle and almost run over Maaco's assistant manager, all without paying his bill. The vehicle is now reported stolen and under investigation with the police with Maaco.Sent on: 9/1/2015 4:33:29 PMSent by: 66.255.227.157
Response:Due to the draught, we are not legally allowed to wash vehicles on our propertyThis is also a body shop, even if we wiped down a vehicle, within ten minutes of sitting it will have mass amounts of dust on it again [redacted] vehicle is also black, which attracts the most dust, dirt and debrisIn reference to [redacted] stating he took his vehicle to another body shop for their opnion of his vehicle, allow me to remind you he stole his vehicle off of our property without making any form of paymentOur credit card machine was down that day, and I have the batch history to prove soAnd with it being down, that does not give him the right to STEAL his vehicle [redacted] repair order was for a single stage paint service, without a clear coat sprayed on topThis is a very cost effect paint service this is known to have dust particals (what he refers to as bumps) in the paint because you can not color sand and polish them outHe is also now stating that there is orange peel in the paintAgain, without color sanding and polish a BLACK car, it will show all imperfectionsThe police have been informed of [redacted] actions and there is currently a Lien on the vehicle.Sent on: 9/11/4:57:PMSent by:
Response: [redacted] was unhappy with the color of his vehicle, so we agreed to paint numerous test samples of different colors for him so he can chooseOne of the colors he selected was thecolor already painted on his vehicle that he originally said was the wrong colorDue to the inconvenience to [redacted] , Maaco agreed to paint his vehicle again gloss black, instead of the blue color he originally wanted, and to fix dings on his vehicle for freeAt the time of pick up, [redacted] was informed that our credit card terminal was down and he would have to pay with cash or cashier's check [redacted] refused and left our facilityMaaco locked the 78' Camaro keys inside on of our back offices for safe keepingRoughly about four hours later, [redacted] was dropped off by an unidentified white lifted Falong Sunrise Blvd and used his spare set of keys to steal his vehicle and almost run over Maaco's assistant manager, all without paying his billThe vehicle is now reported stolen and under investigation with the police with Maaco.Sent on: 9/1/4:33:PMSent by:
I am rejecting this response because: Well *** has every excuse why the paint job looks so badSo why do you have a paint booth? If you change the filters when your supposed to you wont have air born particles floating around when your painting carsThe other body shop that I went to says you can and have to color sand a single stage paint job and if you don't it will look like my carWhy don't you just paint cars in the field, at least you will have a legitimate reason why the paint job looks so badIt is not possible to steal your own stuffYou damage my stuffYou painted over my rose and made sure there is no evidence other than some pictures of what color the car should have been paintedI know it was no accident that you painted my scoopWhy not park the car on the other side of the building, and roll the windows so they're not covered in dustDo you really think people want to get into a car full of dustYou say that there is all this dust flying around are you not violating a clean air law? What about painting my tires and all the dust in the engine bay even after Kara said it would be covered and never wasI'm really surprised you are still in business the way you operate
Business states that they have contacted the consumer directly and there was an agreement reachedBusiness has gone ahead and replaced the part in question( left front roof rack cap) with a brand new OEM replaCementBusiness considers the matter resolved
Response:Due to the draught, we are not legally allowed to wash vehicles on our property. This is also a body shop, even if we wiped down a vehicle, within ten minutes of sitting it will have mass amounts of dust on it again. [redacted] vehicle is also black, which attracts the most dust, dirt and debris. In reference to [redacted] stating he took his vehicle to another body shop for their opnion of his vehicle, allow me to remind you he stole his vehicle off of our property without making any form of payment. Our credit card machine was down that day, and I have the batch history to prove so. And with it being down, that does not give him the right to STEAL his vehicle. [redacted] repair order was for a single stage paint service, without a clear coat sprayed on top. This is a very cost effect paint service this is known to have dust particals (what he refers to as bumps) in the paint because you can not color sand and polish them out. He is also now stating that there is orange peel in the paint. Again, without color sanding and polish a BLACK car, it will show all imperfections. The police have been informed of [redacted] actions and there is currently a Lien on the vehicle.Sent on: 9/11/2015 4:57:52 PMSent by: 66.255.227.157
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Appreciate your promptness in getting my matter resolved!
Response: [redacted] was unhappy with the color of his vehicle, so we agreed to paint numerous test samples of different colors for him so he can choose. One of the colors he selected was thecolor already painted on his vehicle that he originally said was the wrong color. Due to the...
inconvenience to [redacted], Maaco agreed to paint his vehicle again gloss black, instead of the blue color he originally wanted, and to fix 13 dings on his vehicle for free. At the time of pick up, [redacted] was informed that our credit card terminal was down and he would have to pay with cash or cashier's check. [redacted] refused and left our facility. Maaco locked the 78' Camaro keys inside on of our back offices for safe keeping. Roughly about four hours later, [redacted] was dropped off by an unidentified white lifted F350 along Sunrise Blvd and used his spare set of keys to steal his vehicle and almost run over Maaco's assistant manager, all without paying his bill. The vehicle is now reported stolen and under investigation with the police with Maaco.Sent on: 9/1/2015 4:33:29 PMSent by: 66.255.227.157