Public Motors So Cal

I apologize if the images are hard to read, the original paper was very thin so some of what was printed on the back shows throughThank you, [redacted]

Hello,
Here is a scan of the contract for the Portfolio coverage that I purchased through Public MotorsThank you,
*** ***

Ms*** purchased a Chevy Colorado with miles on
7/21/At the time of sale she also purchased an extended service contract by the name of PortfolioShe brought her vehicle into our service department on 8/12/with 117,miles on it, relating to an engine concernWe soon submitted a claim though the limited service contractAfter the inspector came by to confirm out findings the claim was approved and authorizedWe removed and replaced the engine with a used onWe guarantee or work performed at this service visit for mos or 6k milesWe performed the repairs needed at no charge to Ms*** and also delivered her car to her residence once it was readyThe vehicle was ready on or around 9/16/ We have not heard back from our customer since we delivered the carAt this time we are under the assumption she is satisfied with the repairs of the car
*** ***
Service Administrator

I apologize if the images are hard to read, the original paper was very thin so some of what was printed on the back shows through.
Thank you,
*** ***

Hello, Here is a scan of the contract for the Portfolio coverage that I purchased through Public Motors.Thank you,*** ***

Ms. [redacted] purchased a 2008 Chevy Colorado with 116233 miles on 7/21/15. At the time of sale she also purchased an extended service contract by the name of Portfolio. She brought her vehicle into our service department on...

8/12/15 with 117,758 miles on it, relating to an engine concern. We soon submitted a claim though the limited service contract. After the inspector came by to confirm out findings the claim was approved and authorized. We removed and replaced the engine with a used on. We guarantee or work performed at this service visit for 6 mos or 6k miles. We performed the repairs needed at no charge to Ms. [redacted] and also delivered her car to her residence once it was ready. The vehicle was ready on or around 9/16/15.            We have not heard back from our customer since we delivered the car. At this time we are under the assumption she is satisfied with the repairs of the car. [redacted]Service Administrator

I apologize if the images are hard to read, the original paper was very thin so some of what was printed on the back shows through. Thank you,[redacted]

Review: I purchased a Jeep on March 23, 2015 and was told that it was a four-wheel drive vehicle. I made sure to ask multiple times about the drivetrain because I live in an area with heavy snow and need a four-wheel drive vehicle. Also, on my promissory note/ due service bill I was promised three things, none of which I received. My biggest concern was that I was promised four new and matching tires, yet when I went to pick up my purchase I was given four unmatched bald tires. After many hours of the manager trying to convince me that the tires were fine, they finally fixed my tires to be what we had originally agreed upon in writing before the purchase was even finalized. Upon further inspection after arriving home with the vehicle, I discovered that the tires that I was given were the wrong size, they were missing lug nuts, and it was only a two-wheel drive vehicle. I ended up trading the vehicle in on September 2nd, 2015 and began the cancellation process for the warrantee that I had purchased through Public Motors. I have a paper trail starting in September, and I can also compile a call/email log for the amount of times I attempted to contact Public Motors about my refund. It is now January and I still have not received any money. It took the dealership so long to send a refund check to Wells Fargo, where my car loan was through, that my account no longer existed with the bank because the loan had been closed for so long. Wells Fargo immediately sent the check back to Public Motors on November 19, 2015 because there was no longer any account in my name at that bank. Since then, I have attempted to contact Public Motors multiple times to have them send the check directly to me, and they have been extremely unprofessional and have not responded in any way since November 9, 2015.Desired Settlement: I would like to be paid what I am owed by the company. The check they should be sending equals $1649.00. It is not my fault that it took Public Motors so long to send the check to Wells Fargo that Wells Fargo had already closed my account for being inactive. I still expect to receive that money.

Consumer

Response:

Hello,

Review: I purchase a vehicle on july21 2015 and 2 weeks later it broke down it needs a new engine they sold me a lemon car I took the vehicle and left it at the dealer it has a week over there they havent call me and I finance a 2008 chevy colorado with 116k for 19,000 I think its not right I was my first time buying a car and they told me at the dealer to do whatever I want yo get a lawyer .. I put 4000 downpayment. and u have my first payment on the 20 of august im not going to send the pAyment I just dont want the truck is a piece a garbage and I want my downpayment backDesired Settlement: to give me back my money and to take back the junk of car..also I dnt want to be in collection or have a bad credit report on my record

Business

Response:

Ms. [redacted] purchased a 2008 Chevy Colorado with 116233 miles on 7/21/15. At the time of sale she also purchased an extended service contract by the name of Portfolio. She brought her vehicle into our service department on 8/12/15 with 117,758 miles on it, relating to an engine concern. We soon submitted a claim though the limited service contract. After the inspector came by to confirm out findings the claim was approved and authorized. We removed and replaced the engine with a used on. We guarantee or work performed at this service visit for 6 mos or 6k miles. We performed the repairs needed at no charge to Ms. [redacted] and also delivered her car to her residence once it was ready. The vehicle was ready on or around 9/16/15. We have not heard back from our customer since we delivered the car. At this time we are under the assumption she is satisfied with the repairs of the car. [redacted]Service Administrator