Public Service Credit Union

Complaint: [redacted]
I am rejecting this response because: I maintain that this bank is using unclear policies to describe practices which differ from any other similar entity within the industry, as well as the described practices as defined by the federally guiding entities for the industry. 
Sincerely,
[redacted]

After the initial communications with PSCU that Ms. [redacted] described in her complaint, additional PSCU representatives have been in touch with Ms. [redacted] and provided her with more information. Ms. [redacted]'s loan has since been paid off and her account has been closed, and PSCU believes this issue has...

been resolved.

[redacted],   We apologize for any miscommunication regarding your checking account and vehicle loan. Public Service Credit Union restricts access to your checking account after a delinquency of 15 days on your vehicle loan. We have not withdrawn funds from your checking account to make your loan...

payment at this time. Our Member Solutions Department will contact you at the number we have on file to discuss further and review any options we may be able to offer regarding your financial hardship.   Thank you,   Public Service Credit Union