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I am rejecting this response because:I would prefer a full refund as if this transaction never happened As much damage as this vehicle has I don't want to be stuck with something with ongoing issues There may be more problems that we have not seen yet Nothing on the lot I want and not sure about purchasing another vehicle from this dealership.They have made the offer of replacement with something on the lot or fixing Had they started this conversation earlier instead of just saying NO, we could have maybe gotten our trade ins back and reversing this would have been easier Now our vehicles are sold it is much more difficult That is not my fault We went to them initially and had no luckNothing resolved at the moment

I am rejecting this response because: The vehicle has broken/crushed motor mounts with pieces missing which is a serious safety hazard This can be seen by a visual inspection This is what causes the front end to shake In addition the shocks should have been replaced as they are out of their lifespan The broken rail on the drivers seat is a safety hazard There are still a lot more items that were overlooked by their "inspection" that they do when they get in a car Not to mention they never mentioned that this car was a prior rental From my understanding this is required disclosure and it was not In fact the salesperson said this car was always maintained by Infinity and he personally knew the history of this car and the person who turned it in He went on about how well maintained and even said it was better than another vehicle they had that was newer than the one we purchased Never mentioned it was a rental We want our money back or our vehicles back and money returned

I am rejecting this response because: I do not want this location to touch my car ever againI have read multiple reviews of this happening at this location before and oil should not be that dark and thick at only miles from last serviceAlso the inspection was not done properly because I left noticing that my windshield wipers were extremely torn but the report states they were in good conditionI'm not blaming the company for this but there was a lazy inspection performed on my car

I don't see how any accredited business is able to determine that a engine's oil was not changed five months and miles laterThe oil level could very possibly be low and dark at this interval if the engine is using oil due to wear and tear.Or due to seals or gaskets leaking.Sacramento Infiniti does not charge for work that is not performed.See attached copy of the multi point inspection.Sacramento Infiniti as a good will gesture,not admitting any wrong doing,will change the oil and filter on Mr [redacted] 's gcoupe at no charge to him

Hello, After reviewing all available paperwork there is no evidence of any pre-existing problems related to the vehicleWe offer extended warranties on our vehicles for this very reasonObviously over time problems can arise especially from vehicles that are seven years old, which is one reason we encourage protecting one's investment with an extended warrantyI would encourage our customer to bring the vehicle into our shop so that we can verify some of the issues this repair facility has claimedBecause of the lengthy time that has passed since the purchase we will not repair anything found at our cost but instead will offer a discount on any repair we discover after authorization from the owner of the vehicle Thank you, [redacted]

In response to this complaint.The vehicle in question jeep wrangler vin # [redacted] was sold to [redacted] on 9/9/Prior to the vehicle being offered for sale recondition repair were done at American Muffler invoice # mileage 140730.At that time the water pump was replaced along with other repairs.On 4/26/the owner brought the vehicle in to Sacramento Infiniti inv # miles complaining of fluid leaks,they were determined to be coming from the radiator/transmission cooler lines.The customer declined repairs at that time.On 6/7/ro miles 147440, the owner came in stating check engine light was on, diagnosis was multi cylinder misfires,and cat efficiency codes,internal engine noise,again customer declined teardown for inspection.The customer then took the vehicle to a dealer of her choice.The 3rd party extended warranty company then send a inspector to look at the vehicle,they stated it showed signs of water pump leaking,Sacramento Infiniti then provided documentation showing the water pump had been replaced prior to selling the vehicleUnfortunately the 3rd party warranty did not authorize the repairs do to non-covered components, Sacramento Infiniti has no say so on what is or is not covered.That decision comes only from the 3rd party warranty company.Regards [redacted] Parts & Service DirectorSacramento Infiniti [redacted]

Sacramento Infiniti forwarded documents showing the water pump replacement,and the results from other service visits to the Revdex.com to show Sacramento Infiniti,sold the vehicle in good condition.The 3rd party warranty declined the repairs,Sacramento Infiniti does not administrate the contract.It is the consumers responsibility to take necessary actions to make recommended and preventive repairs

I am rejecting this response because: I did not decline teardown on 6/7/I was told by *** (a service agent) that the technicians from Infiniti were not capable of executing the workIt was suggested to me to take the vehicle to a 3rd party or to the dealer Dodge and that is exactly what I didInfiniti claims they made the necessary changes with the water pump but they obviously did NOT. Infiniti sold us a defective vehicle and they know this but do not want to be responsibleTwo months after purchasing vehicle we had the first problem: the rear window shattered completely do to some misfires with the heaterLuckly, we got the window repaired but they still need to do some additional work and have not done so

I am rejecting this response because:This was not a misunderstandingBoth parties were well aware of the situationMy first few words after engaging in any dialogue regarding a new lease, were to convey I still had months left on my current lease, and DID NOT want to have payments on the two different cars simultaneously I felt it would have been better to wait until the first lease was up before entering a new oneI was then told the dealership would take care of those final paymentsIt was restated at least two more times through the dialogueIn his response Mr*** noted more than once I should have, and should be contacting the finance department of InfinitiI assumed all along thats who I was dealing with as they were speaking and "negotiating" on my behalfThere was NEVER any indication , or mention whatsoever, that I should be speaking to another entityHad I been told my last payments would have continued simultaneously, I would NOT have leased the car until months laterJust common sense, and again the dealership was well aware of my concerns to not have double payments. I was never given the option to keep, and Not "ground" the vehicle, as I was told that was the end of my commitment with the initial vehicle leaseEven at that point, why would I give up the car, and continue to make payments on it when it wasn't even in my possession, and I was nowhere near my allotted mileage, another fact that very much disclosed during the negotiationIn closing, my intentions were very apparent to the entire sales group involved in this transaction, with the main party apparently not working there any longerI love the vehicle and the would gladly buy a third, just not from this dealership
*** ***
***

I don't see how any accredited business is able to determine that a engine's oil was not changed five months and 4000 miles later. The oil level could very possibly be low and dark at this interval if the engine is using oil due to wear and tear.Or due to seals or gaskets leaking.Sacramento Infiniti...

does not charge for work that is not performed.See attached copy of the multi point inspection.Sacramento Infiniti as a good will gesture,not admitting any wrong doing,will change the oil and filter on Mr [redacted]'s 2006 g35 coupe at no charge to him.

I am rejecting this response because:this response makes no sense. The fact is I was specifically told the dealership would take care of the final payments on the lease. I would not have gone through with a new lease agreement with three remaining payments and I certainly would not have left my vehicle with them while I was still responsible for the car. Again, this makes no sense to me or anyone else who has heard this situation. Conveniently or otherwise none of the people involved in this, work for this dealership any longer cexcept for a the manager [redacted].  I will state for the last time that no one in their right mind would continue to make make payments on virtually the exact same vehicle while paying on a new one. The dealerships ridiculous response being I had negative equity is absurd and completely irrelevant to a lease. I don't Have the time or energy to put toward this any longer but sadly this is why car dealerships in general have a bad reputation. I hope everyone who reads this and leases a vehicle from this dealership,  is very careful to get everything stated to them in writing or they will be dealing what the same situation. Infiniti is a great car just be careful where you purchase or lease one from

An offer has been made for Sacramento Infiniti to offer a full refund contingant upon inspection of the vehicle for any damage incurred during the [redacted]'s ownership.  Transport is being arranged.

Sacramento Infiniti has not, does not, and will not have the authority to terminate or waive remaining lease payments for any customer.  Mr. [redacted]'s assumption this would be done based on common sense makes no sense.  We deal with hundreds of clients, and our car buyers choose to handle their business in any number of ways.  It is not our responsibility to guess how or why a client chooses to handle their business on an existing lease contract.  If Mr. [redacted] believes he was promised Sacramento Infiniti would be somehow assuming his liability on his existing lease contract then why is there no paperwork to that effect?If we as a dealer assume liability for a client's existing vehicle we do that solely by taking it on trade, which entails jointly signing a release of liability with the client.  In Mr. [redacted]'s case there is no such document, as he chose not to trade his car in most likely because his equity position was so negative more than double the expense of making the remaining lease payments.  I am very sorry Mr. [redacted] has incured an unexpected expense and we sympathize with his frustration regarding the cost.  If Mr. [redacted] falsely assumed his remaining payments were no longer required that assumption is his own, and at no fault of Sacramento Infiniti.  Please understand Mr. [redacted]'s lease was with Infiniti Financial Services, not Sacramento Infiniti.  It is his responsibility to fulfill that contract, not ours.

I am rejecting this response because:I would prefer a full refund as if this transaction never happened.1.  As much damage as this vehicle has I don't want to be stuck with something with ongoing issues.  There may be more problems that we have not seen yet. 2.  Nothing on the lot I want and not sure about purchasing another vehicle from this dealership.They have made the offer of replacement with something on the lot or fixing.  Had they started this conversation earlier instead of just saying NO, we could have maybe gotten our 2 trade ins back and reversing this would have been easier.  Now our 2 vehicles are sold it is much more difficult.  That is not my fault.  We went to them initially and had no luck. Nothing resolved at the moment.

Hello,  After reviewing all available paperwork there is no evidence of any pre-existing problems related to the vehicle. We offer extended warranties on our vehicles for this very reason. Obviously over time problems can arise especially from vehicles that are seven years...

old, which is one reason we encourage protecting one's investment with an extended warranty. I would encourage our customer to bring the vehicle into our shop so that we can verify some of the issues this repair facility has claimed. Because of the lengthy time that has passed since the purchase we will not repair anything found at our cost but instead will offer a discount on any repair we discover after authorization from the owner of the vehicle.   Thank you,   [redacted]

It is Sacramento Infiniti’s view point that some information in the [redacted]’s complaint is being either misrepresented or misunderstood.  As a religious business practice, we are careful to document any promises made to all our customers in writing (on a “Due Bill”).  Our clients all have...

the opportunity to back out of any transaction prior to taking delivery, if for any reason they are not satisfied with what was promised.  In this case we promised to balance the tires, and nothing more.  This is the correct repair for high speed vibration, which was the complaint the [redacted]’s made at the time of sale.  No connection has been made by either dealer between the shake felt at time of purchase, and the transmission failure.   In addition, any client who purchases an extended warranty signs and takes possession of a detailed contract disclosing coverage, deductibles etc.  Our staff is not trained to use the word “everything” regarding a warranty.  Also please note the inspector who declined the repairs was a 3rd party hired by the warranty company, and not an affiliate of Sacramento Infiniti.    Please keep in mind the other Infiniti dealer is trying to make a profit, and as a business practice, will recommend any possible repair to a client.  Regardless of a vehicle’s history, we make no claims that any pre-owned vehicle is perfect.  Any vehicle, new or pre-owned, is subject to breakdown or failure at any time, and regardless of how thorough we are inspecting and reconditioning a vehicle, some problems can not be foreseen.    Because of this fact, we had initially declined to pay for any repairs.  After reconsideration, Sacramento Infiniti has offered to pick up the vehicle from its current location and transport it here to repair the transmission/radiator at our expense, as well complete any other elective work at a discount.  The transmission/radiator is the only issue preventing the vehicle from being drivable.  Please let me know if you have any questions. [redacted] General Sales Manager Sacramento Infiniti [redacted] ext [redacted]  Desk

I am rejecting this response because: I do not want this location to touch my car ever again. I have read multiple reviews of this happening at this location before and oil should not be that dark and thick at only 4000 miles from last service. Also the inspection was not done properly because I left noticing that my windshield wipers were extremely torn but the report states they were in good condition. I'm not blaming the company for this but there was a lazy inspection performed on my car.

I am rejecting this response because: The vehicle has broken/crushed motor mounts with pieces missing which is a serious safety hazard.  This can be seen by a visual inspection.  This is what causes the front end to shake.  In addition the shocks should have been replaced as they are out of their lifespan.  The broken rail on the drivers seat is a safety hazard.  There are still a lot more items that were overlooked by their "inspection" that they do when they get in a car.  Not to mention they never mentioned that this car was a prior rental.  From my understanding this is required disclosure and it was not.  In fact the salesperson said this car was always maintained by Infinity and he personally knew the history of this car and the person who turned it in.  He went on about how well maintained and even said it was better than another vehicle they had that was newer than the one we purchased.  Never mentioned it was a rental.  We want our money back or our vehicles back and money returned.

On behalf of Sacramento Infiniti Inc. I would like to
apologize to Mr. [redacted] for any misunderstandings he had or has in regards
to either lease contract he signed. 
While Mr. [redacted] did bring to our attention that he had a current lease
with Infiniti Financial Services on a 2012 G37,...

we, as a dealer, are not
involved in that contract unless the vehicle is traded in.  Mr. [redacted] did not trade his car in, instead
he chose to terminate his lease early. 
Any existing or additional obligations involved in that transaction are
between Mr. [redacted] (lessee) and Infiniti Financial Services (lessor), and any
bill or debt regarding that agreement is exclusively between those two
parties.  Mr. [redacted] is implying that we
as a dealer somehow agreed to forgive his additional obligations regarding his
prior lease, which we have no authority to do as they are not our charges to
forgive.Due to the nature of the franchise model of automotive
dealerships, we as a dealer are often confused with the manufacturer, or
manufacturer’s financial entity. 
Unfortunately our franchise agreement leaves us little leverage in
getting Infiniti or Infiniti Financial Services to act on behalf of our mutual
clients.  In Mr. [redacted]’s case we did the
best we could negotiating on behalf of our client, and, as a courtesy, offered
to pay a portion out of pocket, but as a dealer we operate as an independent
entity, and thus are not able to eliminate his liability entirely.   We do not represent IFS in end of lease
liability or collection matters.   In Mr. [redacted]’s case we assisted in the termination of his
lease with IFS by ‘grounding’ the vehicle here. 
During that process as a dealer we jointly sign an odometer disclose for
IFS with the client, but this is the extent of our involvement.  We are not made privy to any additional
payments, mileage overages, or additional charges incurred by the lessee, nor
are we authorized to forgive them.Please understand the nature of a lease agreement between a
client and a financial institution. 
While the dealer facilitates the contract, as soon as the vehicle is
delivered that contract is between the lessor and lessee.  As a dealer we are neither party, and at no
point issue bills for mileage overage, condition, or remaining payments.  Those are issued by Infiniti Financial
Services.  If Mr. [redacted] wishes to pursue
his complaint in regards to his financial liability he will need to take up his
complaint with his lessor.  IFS can be
contacted at [redacted]  Please feel free to contact me for further clarification.[redacted]

In response to this complaint.The vehicle in question 2007 jeep wrangler vin # [redacted] was sold to [redacted] on 9/9/15. Prior to the vehicle being offered for sale recondition repair were done at American Muffler invoice # 5003 mileage 140730.At that time the water pump was replaced...

along with other repairs.On 4/26/16 the owner brought the vehicle in to Sacramento Infiniti inv # 16465 miles 146356 complaining of fluid leaks,they were determined to be coming from the radiator/transmission cooler lines.The customer declined repairs at that time.On 6/7/16 ro 17802 miles 147440, the owner came in stating check engine light was on, diagnosis was multi cylinder misfires,and cat efficiency codes,internal engine noise,again customer declined teardown for inspection.The customer then took the vehicle to a dealer of her choice.The 3rd party extended warranty company then send a inspector to look at the vehicle,they stated it showed signs of water pump leaking,Sacramento Infiniti then provided documentation showing the water pump had been replaced prior to selling the vehicle. Unfortunately the 3rd party warranty did not authorize the repairs do to non-covered components, Sacramento Infiniti has no say so on what is or is not covered.That decision comes only from the 3rd party warranty company.Regards[redacted]Parts & Service DirectorSacramento Infiniti[redacted]