Publishers Outlet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory One issue with their response is that **, the service manager, was the individual that was not returning call, so [redacted] needs to be spoken to regarding not returning calls [redacted] did return most of my calls I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I have reviewed the complaint and our records, in addition to speaking with everyone that sold or serviced the Jeep at this dealershipAfter this investigation I believe we would never be able to satifiy Mr [redacted] with the repairs required in the quality he expectsWith that we accept his offer to return the vehicle for a full refund of the purchase price of the Jeep less a usage charge of cents per mile.The return must take place at the dealership and we need one days noticeIf it done during the weekend the check would be sent out that following Monday, providing we have the title to the vehicleif it is financed we would send a payoff check to the lender and then the balance to Mr [redacted] directly [redacted] General ManagerBob Baker Auto group [redacted]

Our offer to repair the turn signal and door ding remains the sameWe are not willing to pay for his rental charges nor the tail light lens as he requested[redacted]

Thank you for the feed back.I have looked into the problem and found an error in the system, causing us to over book the service driveWe are now in the process of reducing the work flow so we are able to better meet the expectations of our customers [redacted] has been counseled on not returning calls [redacted] General Manager Bob Baker CJDR

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Bob Baker has not responded
Regards,
*** ***

Good Morning,Bob Baker contacted me and agreed to honor thenadvertised priceI did not do business with them anyway as their ethical standards are lackingI bought a vehicle somewhere elseI appreciate your efforts.*** ***Sent from Yahoo Mail for iPad

On the original request the sales manager did input the wrong higher amount than requestedThis was only a error on his part and he had no other motiveAll the consumer information and deal figures are input in the system and is then sent to the banks. The banks
the application is going to be sent to is selected, the information is not changed and with a push of a button it is sentIt was not until he got a credit denial in the system he noticed his input errorThe varying amounts are based on how the banks determines what they are going to base their decision onMost use the net amount financed, others use the total of payments and some use amount before tax & license, and some even back out any factory rebates
Once a credit application is sent to a lending institution for credit and they run a credit report, we can not remove it from the dealershipOnly that institution can remove the inquirybut in most cases they can't because they did run the report
We are sorry for the errors the manager made and he has been counseled and will ensure the proper information is being submitted in the future
Again we are sorry for the errors
*** ***
*** ***
Bob Baker CJD

We have asked, Mr*** to bring the vehicle back to repair the turn signal & remove one of the numerous door dings he refuses, we offered to pick the vehicle up he refused to let us, we offered to send the tech to him he refusedWe offered to tow it in at our expense he refused We
are not going to reimburse him for the one week’s rental expense nor replace the tail light lens as those issues where not brought up until days after the original repairWe feel he had no intention of taking his year truck on the day mile trip; this is why the rental was reserved days prior to bringing the truck in for serviceHe inspected the truck upon delivery & only the door ding was noted Mr***’s first communication to me was this same request and a threat of legal action if we did not comply with all his demandsHe has been in correspondence with our attorney and has been requested to communicate only with him in the future *** *** General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1.  I was asked to drive the car, in direct violation of the California Vehicle Code, with no turn signal.  I did provide the exact vehicle code as Mr. [redacted], and the attorney, seemed to not understand this illegal driving.    I did refuse and asked them to send a tow truck.  Baker Auto refused this initial offer.   2.  There is only one door ding — that was reported the minute I picked up the car from repair — I have pictures as well.  3.  They did offer to send a technician to my house — again, attempting to drive my car in violation of the California Vehicle Code - with no turn signal.  Mr. [redacted] went so far as to tell me to use hand signals, putting my hand out the window. Shameful.   I refused as this is unsafe and illegal — as confirmed with law enforcement.  4.  The age of my truck makes no difference on my intent to use it.  Just because the car is 10 years old (with only 50,000 miles) does not give them the right to damage it.  Irrelevant statement by Mr. [redacted].5.   I made a reservation for a rental car if I could not have the car in operating order, in advance, to make sure I had a vehicle.   Unfortunately for Baker Auto, my car was returned to me in an inoperable mode without turn signals. I used the rental car to make the trip.  This is verified and documented.  Mr. [redacted] puts himself in a bad situation commenting on my intent — as this is naive and erroneous.   6.  I did not test my blinkers when I picked up the truck as this is NOT what was being repaired. They did, however, work on the brake lights — and in doing so, made the turn signals inoperable.  I was not prepared for unprofessional work and should not have to second guess the work of a  ‘professional’ facility in every working of the car.  I did call as soon as I got home (within 10-15 minutes) and noted the problem immediately.  I do have the defective parts that were installed — that led to the disfunction of the brake lights.  The checking for functionality is the responsibility of the repair facility and not that of a customer.  7. I have notified Baker Automotive that I intend to have this resolved and want to work with them so we can keep this from the courts.  They have denied responsibility (see quotes below).   Mr. [redacted]’s statement was that, “We will not be calling to make an appointment to bring your vehicle in for future repairs as discussed and we are exercising our right to refuse to do any business with you.”   Well — this is basically kicking me out of a repair-gone-bad, not assuming any responsibility, and not allowing me to bring in my truck for repairs.   Also, Mr. [redacted] also stated, “So your claim that the improper repair of the brake light forced you to rent a vehicle is false and constitutes fraud…”  I am not clear on this — but I would doubt that in addition to a service manager, Mr. [redacted] also a legal scholar in regards to accusing someone, falsely, of fraud.  Shameful, indeed. 8.  I am in touch with the lawyer, but he too continued this same line of refusal to accept responsibility and also reiterated statements of fraud. As you can see, this is not the type of service one expects when bringing their vehicle in for service to an authorized dealership.  I will continue to pursue this by all means possible to allow Baker Automotive to exercise responsibility in service - and move from threats and intimidation — having the audacity to tell me, “…we are exercising our right to refuse to do business with you.”  I am not going away just because they are uncomfortable in being responsible — and will see this through until what is right, just and fair is applied to this situation.  
Regards,
[redacted]

Thank you for the feed back.I have looked into the problem and found an error in the system, causing us to over book the service drive. We are now in the process of reducing the work flow so we are able to better meet the expectations of our customers. [redacted] has been counseled on not...

returning calls. [redacted]General Manager Bob Baker CJDR

Mr. [redacted] brought his vehicle in on 7/29/15 with an engine light on, upon initial diagnostics we found a fault code (DTC) of P1603, we followed the diagnostic tree, and found that the Powertrain Control Module had an internal defect, we advised Mr [redacted], provided him an estimate for the...

replacement of the PCM, and he authorized it. We proceeded with the authorized repair, test drove the vehicle approximately  10 miles to verify the repair, and make sure the code did not return, in fact we kept the vehicle for an extra day because when we performed the test drive we noticed that the speedometer was not working and we wanted to make sure we did not receive a faulty PCM, when we contacted Mr. [redacted] about the speedometer concern he admitted that it had not been working for a while, the vehicle was released to Mr. [redacted] on 8/1/15.
The vehicle returned on 8/4/15 with the engine light on, speedometer still not working, we scanned the vehicle and found multiple fault codes for transmission internal failure, we advised Mr. [redacted] that the original fault code was no longer present, and it would require diagnostics for the transmission fault codes, at this time he declined any further diagnostics, and work.
As a Good Will gesture, We are willing to inspect the vehicle for Mr. [redacted] to make sure that the Powertrain Control Module we installed is not defective, that the original P1603 code is no longer present, and we will also perform free of charge initial diagnostics, excluding any tear down, for the transmission fault codes, we will contact Mr. [redacted] and make this offer.
 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory.  One issue with their response is that **, the service manager, was the individual that was not returning call, so ** needs to be spoken to regarding not returning calls.  [redacted] did return most of my calls.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our offer to repair the turn signal and door ding remains the same. We are not willing to pay for his rental charges nor the tail light lens as he requested.[redacted].

I have reviewed the complaint  and our records, in addition to speaking with everyone that sold or serviced the Jeep at this dealership. After this investigation I believe we would never be able to satifiy Mr. [redacted] with the repairs required in the quality he expects. With that we accept...

his offer to return the vehicle for a  full refund of the purchase price of the Jeep less a usage charge of 15 cents per mile.The return must take place at the dealership and we need one days notice. If it done during the weekend the check would be sent out that following Monday, providing we have the title to the vehicle. if it is financed we would send a payoff check to the lender and then the balance to Mr. [redacted] directly. [redacted]General ManagerBob Baker Auto group[redacted]