Publishers Renewal Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I have absolutely no recollection of visiting the CreditRepair.com websiteI certainly did not fill out any address form to receive any special offer of magazines or choose specific magazines and I did not make any purchases of services or materials from them Regards, [redacted]

Re: Complaint [redacted] , [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Ms [redacted] ’s concerns regarding the receipt of Cosmopolitan magazine which she states was unsolicited and sent to her previous addressI have reviewed our files, which show that in March, Ms [redacted] had visited “surveys.contact-101.com” and participated in a survey in which the magazines went along with her participation Be assured that we have submitted the cancellations to the publishers to cease delivery of magazines to Ms [redacted] ’s old address as requestedIn addition, Ms [redacted] ’s information has been suppressed in our database; therefore ensuring that Millennium Marketing will not process a magazine order in Ms [redacted] ’s name in the futureVery truly yours, [redacted] Director of Compliance & New Projects Direct ###-###-####

Re: Complaint # ***, ***
***
Dear Sir/ Madam:
Thank you for taking the time to
forward *** ***’s concerns regarding the delivery of Cosmopolitan and Good
Housekeeping magazines in her daughter’s maiden name to her home address at
which her daughter
has not resided at in over years
I have reviewed our files,
which indicate that these magazines were sent as a part of a special offer for
visiting one of our marketing partner’s websites originalcruisegiveaway.com
The information used to send these publications out was taken directly from the
information that was entered at this website, which was *** *** *** *** *** *** Florissant MO on December
18, Unfortunately, there is no way to prevent someone from entering inaccurate
information online
As requested, please be
advised that *** ***’s information has been suppressed in our database;
therefore insuring that Millennium Marketing will not process another magazine
order in her name going forward
We
apologize for any inconvenience this may have caused Ms***, as this
certainly was not our intent
Very
truly yours,
Jessica
***
Director of Compliance &
New Projects

RE: Complaint # ***, ***
***
Dear Sir/ Madam:
Thank you for taking the time to forward
Mr***’s information regarding his magazine serviceAfter reviewing the
information and Mr***’s depiction of the events that led him to make an
inquiry we are
confused as to why Publishers Renewal Service was named in Mr
***’s complaint
For clarification, Publishers Renewal
Service is a fulfillment and service companyWe do not make solicitation calls
from our office; rather we are contracted by independent third party sales
companies to process their orders to the publishers and in many cases provide
customer service to their customers for the duration of their orderWe also
handle the billing on these accounts as well
Our records show that on December 4,
an order was submitted to our office from an independent third party sales
company for *** *** along with the verificationOn December 7, Mr***’s
order confirmation was mailed out to himThe confirmation letter provided
the details of the order including the magazine titles, the number of issues
for each magazine, Mr***’s monthly payment plan, the total cost for his
service, as well as the sales company address and customer service number
In January of 2015, the credit
card that Mr*** provided for billing purposes went into a decline statusPer
the notations on Mr***’s account when contacted he stated he was not
certain when he could make paymentsIn March of because there was no further
contact with Mr*** and no further payments made, the sales company decided
to transfer Mr***’s account to another company for further collections
Although we hold no ownership or
management of the sales company that sold this account, in an effort to assist
Mr*** we reached out to the sales company and asked that they remove Mr
***’s account from the agency and cancel it.
Moreover, we requested that they refund any monies received back to Mr
*** accordinglyWe did receive confirmation that Mr***’s account is canceled
and a refund will be processed back to his credit cardThey ask that Mr***
allow up to seven business days for the monies to post to his accountLastly,
we advised the sales company to add Mr*** to their “Do Not Call” list to
ensure they do not contact Mr*** again
We take pride in our commitment
to customer service and hope that these actions meet with Mr ***’s satisfaction
Very truly yours,
*** ***
Director of Compliance and New
Projects

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Re: Complaint # 10274826, ***
***
Dear Sir/ Madam:
Thank you for taking the time to
forward *** ***’s information with respect to the unsolicited delivery of
*** magazine to her home in her husband’s name *** *** by
*** ***
I apologize for the
delayed
response to Mrs***’s concerns; however, I was not able to locate an
account in our database in her husband’s name, therefore it required a
significant amount of research to determine how this magazine came to be
delivered to the ***’s home
*** *** is a subsidy
of Publishers Renewal Service which is a fulfillment and service centerWe
process hundreds of thousands of orders to various publishers on a weekly basis
as well as provide customer service to those subscribers making sure they are
receiving the product they orderedWhen we are notified that a magazine is
returned as “undeliverable”, our circulation department sends a file of all
these subscribers to a service that specializes in “skip tracing”I was
surprised to learn that the skip tracing is not done by computers or special
programIt is necessary that it is done by individuals due to the numerous
variablesWhile this has many benefits; the downfall is the risk of an error
being made and as humans, this will happenThis situation was caused by a
simple human error when the agent working to locate the subscriber “***
Chris” residing in ***- marked or flagged the ***’s address
inadvertently as the corrected address for the person we were trying to locate
This subsequently updated with the publishers and the magazine was sent to Mrs
***’s home
Please convey our sincere
apologies to both Mrand Mrs*** for our error and any inconvenience this
may have causedBe assured that it was not intentional or done with malice
intent.
Respectfully,
Jessica R***
Director of Client Services

Re: complaint # ***, *** ***
Light",sans-serifIskoola Pota"">Dear Sir/ Madam:
Thank you for taking the time to forward Mr***’s concerns
regarding his magazine service.
For clarification, Publishers Renewal Service is a fulfillment
and service companyWe do not make solicitation calls from our office; rather
we are contracted by independent third party sales companies to process their
orders to the publishersIn certain instances, we will also provide customer
service to their customers and handle the billing for the duration of the order.
Please be advised that we cannot provide any insight on what
transpired during the initial telephone conversation between the sales company
and Mr***Nor are we able to provide any insight as to why Mr***’s
concerns were not resolved during his previous conversations with Sweepstakes
Entry Center.
In reviewing our files, we show that Mr***’s account was
transferred to our office in April of According to his account, Mr
*** agreed to purchase this magazine account on December 30, A
confirmation letter containing the details of his order was sent out on December
31, The letter restated the magazines he would receive, the term of
service for each title, his monthly payment plan, and the total cost of his
service.
Upon receipt of this complaint, we have contacted ***
Recovery Service (*** and canceled Mr***’s accountMr*** has no
financial obligation to *** or the sales company that sold him this accountWe
have marked his account accordingly and he will not be contacted again.
It is our hope that this meets with Mr***’s approval and
satisfaction.
Very truly yours,
Jessica R***
Director of Compliance and New Projects

Re: Complaint ***, *** *** Dear Sir/ Madam: Thank you for forwarding *** ***’s information regarding her magazine serviceFor clarification, Publishers Renewal Service is a fulfillment and service companyWe do not make solicitation calls from our office; rather we are
contracted by independent third party sales companies to service their ordersAfter the sale and verification process is complete, the established order is sent to our “screening” department to review for quality assuranceIf the verification does not meet our standards of protocol, that order is rejectedI have reviewed our files, which indicate that we received an order from an independent third party sales company in Ms***’s name for processing on October 12, We were not aware of any issues surrounding Ms***’s account until January 3, when Ms*** contacted our customer service center and expressed her concernsAs explained above, we are not the company that contacted Ms*** and sold her the magazines; therefore, we cannot speak to Ms***’s statements pertaining to the specific events that transpired that led to the initiation of her magazine accountHowever, we have canceled Ms***’s account and issued a refund back to her credit card for the payments she previously madeWe take these matters very seriouslyAn investigation is already underway and this will be addressed with the sales company accordingly.Very Truly Yours, *** *** Director of Compliance and New Projects

RE:
Complaint # ***, *** ***
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Dear Sir/
Madam:
Thank you
for taking the time to forward Ms***’s concerns regarding her magazine
service
For clarification, Publishers Renewal Service is a fulfillment and
service companyWe do not make solicitation calls from our office; rather we
are contracted by independent third party sales companies to process their
orders to the publishersIn certain instances we will also provide customer
service to their customers and handle the billing for the duration of the order
Please be advised that we cannot provide any insight on what
transpired during the initial telephone conversation between the sales company
and Ms*** except that we certainly do not condone any such behavior as
described by Ms***
In reviewing our files, we show that Ms***’s account was
transferred to our office in April of According to her account Ms
*** agreed to purchase this magazine account on July 11, A
confirmation letter containing the details of her order was sent out on July
14, The letter restated the magazines she would receive, the term of
service for each title, her monthly payment plan, the total cost of her
service, as well as the sales companies contact information should she have any
questions pertaining to her order
Upon receipt of this complaint, we have contacted ***
*** *** and canceled Ms***’s accountMs*** has no
financial obligation to *** or the sales company that sold her this accountWe
have marked her account accordingly and she will not be contacted again
It is our hope that this meets with Ms***’s approval and
satisfaction
Very truly yours,
Jessica R***
Director of Compliance and New Projects

Re: Complaint # ***, *** *** Dear Sir/ Madam: Thank you for taking the time to forward *** ***’s concerns regarding the receipt of an “unsolicited magazine” to her home addressI have reviewed our files, which indicate that Ms*** had visited “surveys.contact-101.com” and
participated in a survey in which the magazine went along with her participationPlease be assured that we have submitted the cancellation to the publisher to cease delivery to Ms***’s address per her previous requestIn addition, Ms***’s information has been suppressed in our database; therefore insuring that Millennium Marketing will not process another magazine order in Ms***’s name in the futureWe apologize for any inconvenience this may have caused Ms*** as this certainly was not our intentVery truly yours, Jessica *** Director of Compliance & New Projects

Re: Complaint # [redacted],
[redacted] S. [redacted]
Dear Sir/ Madam:
Thank you for taking the time to
forward Ms. [redacted]’s concerns pertaining to the delivery of unsolicited
magazine titles Cosmopolitan, Woman’s Day, & [redacted] to her.
In reviewing our files, which indicate
that...

these magazines were sent as a special offer for visiting one of our marketing
partner’s websites creditrepair.com. We are not privy to further information such as if
a purchase was made or not. Please convey our apologies to Ms. [redacted] for the
misunderstanding. What our representative meant by that statement was that as a
paid special offer subscription, Ms. [redacted] will not receive a bill for these
magazines and has no financial obligation.
Please be assured that the
cancellation has been submitted to the publishers to cease delivery to Ms. [redacted]’s
address per her previous request. In addition, Ms. [redacted]’s information has
been suppressed in our database; therefore insuring that Millennium Marketing
will not process another magazine order in Ms. [redacted]’s name in the
future. 
We apologize for any
inconvenience this may have caused Ms. [redacted] as this was certainly not our
intent.
Very truly yours,
 
Jessica [redacted]
Director of Compliance & New Projects

Dear Sir/ Madam:
Thank you for forwarding Mr.
[redacted]’s concerns regarding his subscription service that began in 2012 and
which he believes to be with Publishers Renewal Service.
I have reviewed our files, which
do not show any evidence of an account in Mr. [redacted]’s name, address,...

or
telephone number as provided in his information. For clarification; Publishers
Renewal Service is a fulfillment and service center. We do not make
solicitation calls from our office but rather receive orders from independent magazine
sales companies to be processed to the publishers providing they meet our
standards of protocol.  Furthermore; we
are not aware of any of the sales companies in which we process orders for
offering a diamond watch to their customers.
Based on the items above, we feel
that perhaps Mr. [redacted] has confused our company with the company that is
servicing his magazines resulting in him filing this complaint against us in
error. If Mr. [redacted] has access to his bank statement in which the charge of
$68.28 was applied to his account, next to the charge should be a telephone
number and if called will connect him to the correct company.
I hope that this helps Mr. [redacted]
in locating the company that services his magazines so that he is able to
resolve the matter to his satisfaction.
Very Truly Yours,
[redacted]
Director of Compliance & New Projects

Re: Complaint # [redacted], [redacted] Dear Sir/ Madam: Thank you for forwarding Ms. [redacted]’s continued concerns. The only information we have is the Source URL surveys.contact-101.com. As much as we would like to satisfy Ms. [redacted] and provide her with the all the information she’s requesting; we simply do not know as we are not privy to that information due to privacy policy. Respectfully,   Jessica [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Re: Complaint [redacted], [redacted] Dear Sir/ Madam: Thank you for taking the time to forward Ms. [redacted]’s concerns regarding the receipt of Cosmopolitan magazine which she states was unsolicited and sent to her previous address. I have reviewed our files, which show that in March, Ms. [redacted]...

had visited “surveys.contact-101.com” and participated in a survey in which the magazines went along with her participation.   Be assured that we have submitted the cancellations to the publishers to cease delivery of magazines to Ms. [redacted]’s old address as requested. In addition, Ms. [redacted]’s information has been suppressed in our database; therefore ensuring that Millennium Marketing will not process a magazine order in Ms. [redacted]’s name in the future. Very truly yours, [redacted] Director of Compliance & New Projects Direct ###-###-####

Thank you for taking the time to
forward Mr. [redacted]’s concerns regarding the unsolicited delivery of [redacted]
magazine to his home initiated by Millennium Marketing. We are still looking
into what might have occurred that resulted in the delivery of this publication
to Mr. [redacted]. However, we...

want to assure Mr. [redacted] that we have submitted
that cancellation to the publishers to stop delivery of [redacted] to his home. Due
to the nature of the publishing industry, it is possible that Mr. [redacted] will
receive another issue of [redacted] before it stops completely. Although we are not
able to provide specifics as to how this happened, we do know that the delivery
of [redacted] to Mr. [redacted] was an error.
Per Mr. [redacted]’s request, a
letter will be sent to him stating the following. Please let this letter
confirm that the delivery of [redacted] magazine has been canceled with the
publishers; however, Mr. [redacted] may receive a few more issues while the publishers
process the cancellation as final. Be assured that Mr. [redacted] is not
responsible for payment whatsoever as this magazine was initiated in error.
This includes any issues he has received or may receive of [redacted] magazine. Mr.
[redacted]’s name and address have been added to our “Do Not Mail” list so that
this never occurs again in the future.
Please convey our sincere apologies
to Mr. [redacted] for our error and any inconvenience this may have caused.     
Very Truly Yours,
[redacted]
Director of Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: I have absolutely no recollection of visiting the CreditRepair.com website. I certainly did not fill out any address form to receive any special offer of magazines or choose specific magazines and I did not make any purchases of services or materials from them.
Regards,
[redacted]

Dear Sir/ Madam:
Thank you for taking the time to
forward [redacted]’s information with respect to the delivery of [redacted]
magazine to her home in which she states she did not subscribe to nor request.
For clarification, Millennium
Marketing is a subsidy of Publishers Renewal Service which...

is a fulfillment and
service center. We process hundreds of thousands of orders to various
publishers on a weekly basis as well as provide customer service to those
subscribers making sure they are receiving the product they ordered. When we
are notified that a magazine is returned as “undeliverable”, our circulation
department sends a file of all these subscribers to a service that specializes
in “skip tracing”. I was surprised to learn that the skip tracing is not done
by computers or special program. It is necessary that it is done by individuals
due to the numerous variables. While this has many benefits; the downfall is
the risk of an error being made and as humans, this will happen. This situation
was caused by a simple human error when the agent working to locate the
subscriber “[redacted]s” residing in Washington- marked or flagged [redacted]’s
address inadvertently as the corrected address for the person we were trying to
locate. This subsequently updated with the publishers and the magazine was sent
to Ms. [redacted]’s home.
Please convey our sincere
apologies to Ms. [redacted] for our error and any inconvenience this may have caused.
Although the publishers have been notified to cease delivery, due to the nature
of the publishing industry Ms. [redacted] may receive a few more issues over the next
couple months while the publishers finalize the cancellation. Be assured that
Ms. [redacted] has no obligation to pay for any issues she may receive.
Respectfully,
[redacted]
Director of Client Services

Dear Sir/ Madam:
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mso-hansi-theme-font:major-latin"> 
Thank you for taking the time to forward Mr.
[redacted]’s information regarding his magazine service.
 
For clarification, Publishers Renewal Service is a fulfillment and
service company. We do not make solicitation calls from our office; rather we
are contracted by independent third party sales companies to process their
orders to the publishers and provide customer service to their customers for
the duration of their order. We also handle the billing on these accounts as
well.
 
I have reviewed our files, which indicate that we received an
order from an independent third party sales company in Mr. [redacted]’s name to be
processed to the publishers on April 30, 2015. We require all of the independent sales
offices to “verify” each order submitted to our office. The “verification” is a
scripted and recorded conversation in which the details of the subscription service
are presented at length and verbal authorization is obtained from the
prospective customer to process their order as final to the publishers.
 
The verification is sent to our Screening
department for review. If the verification does not meet our standards of
protocol, that order is rejected. Once the verification is approved and as a part
of our Quality Assurance, the final service agreement confirmation letter is
sent to the customer for their review. The confirmation letter restates the
magazine titles, the number of issues for each magazine, the monthly payment
plan, the total sales price, and the contact information to the sales company
in which they placed their order with.
 
Please be advised that upon receipt of this
complaint, Mr. [redacted]’s account reference number [redacted] was canceled. In
addition, a refund was issued back to Mr. [redacted]’s credit card for the initial
payment he made at the time of sale. Furthermore, the sales office has been
notified of this cancellation and advised not to contact Mr. [redacted] in the future.
 
Very Truly Yours,
[redacted]
Director of Compliance and New Projects