Publishertech

Dear Sir or Madam,Publishertech is dedicated to customer satisfaction which is why we offer a day refund policy on all website templates and installations We want our clients to be happy with the development process and satisfied with their website To qualify for a full refund a customer must submit a cancellation request either via email, through our online service desk or certified mail within days of the purchase date This refund policy does not apply to advertising, hosting and domain name fees.I have attached all invoices signed by our customer that detail out terms of service and refund policy Our terms of service states that the success of our customer's website depends upon the response received from the customer's products/services which they are solely responsible.After receiving our customer's refund request via email on July 20th, 2015, our company responded by reiterating our cancellation and refund policy It was explained to our customer that since her request was made more than months after her initial purchase she did not qualify for a refund We have not received a direct response from our customer regarding the explanation of our policy other than through this complaint Although our customer has yet to reply to our calls and emails we will continue to make a good faith effort to hopefully resolve this matter directly.Sincerely, [redacted] ***Quality Assurance Manager

We have contacted Mr [redacted] and have proposed a resolution that he has verbally agreed to Mr [redacted] wants his daughter to review the agreement in writing which we have emailed to him on 9/2/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The people at Publishertech are very persuasive and led me to believe I would earn money from the websites within months and convinced me to give it more time. I have a left message for *** ***. Since I will be out of town, I hope to hear from him next week
Regards,
*** ***

Dear Sir/Madam,The customer purchased a website on April 8th, 2015 and marketing package on April 16th, 2015.  Since then our customer has made numerous requests from our company to customize her website, see attached screenshots. We have accommodated all of her requests to assist her...

in customizing the content, promoting her website on social media and driving traffic. These services she's disputing have already been delivered and are non refundable. The customer in her own words mentions in email correspondence that she was "happy with the tweets" and "fine with the video", please see attached screenshots of emails. The card member is being unreasonable in her demands for our company to provide these services for free.  We have made numerous attempts to reach our customer and continue to get no response unless it’s on her terms via email.  We do have proof of all signed invoices and prior conversations to validate.  We have more screenshot of emails if required.  Unfortunately we were limited to only providing up to 4 attachments on this response.  Kindly let us know if you need anything else.  Sincerely,[redacted]Quality Assurance Manager

Dear Sir or Madam,Publishertech is dedicated to customer satisfaction which is why we offer a 30 day refund policy on all website templates and installations.  We want our clients to be happy with the development process and satisfied with their website.  To qualify for a full...

refund a customer must submit a cancellation request either via email, through our online service desk or certified mail within 30 days of the purchase date.  This refund policy does not apply to advertising, hosting and domain name fees.I have attached all 4 invoices signed by our customer that detail out terms of service and refund policy.  Our terms of service states that the success of our customer's website depends upon the response received from the customer's products/services which they are solely responsible.After receiving our customer's refund request via email on July 20th, 2015, our company responded by reiterating our cancellation and refund policy.  It was explained to our customer that since her request was made more than 5 months after her initial purchase she did not qualify for a refund.  We have not received a direct response from our customer regarding the explanation of our policy other than through this complaint.  Although our customer has yet to reply to our calls and emails we will continue to make a good faith effort to hopefully resolve this matter directly.Sincerely,[redacted]Quality Assurance Manager

Dear [redacted],On September 24th, 2014 our company contacted [redacted]...

regarding his complaint.  During this phone call our company offered [redacted] a partial refund of services he purchased.  [redacted] mentioned that he wished to discuss the matter with his daughter and that he would get back to us with a decision.  Later that day [redacted] contacted our company back and agreed to the partial refund offer we proposed after speaking with his daughter.  The refund credit was in the amount of $2250 which was processed on September 24th, 2014.  I have attached a screenshot of the refund issued to [redacted]'s credit card.  Our apologies for the delay on responding to the complaint.  Please contact us if you have any issues.Sincerely,[redacted]Publishertech, LLC

We have contacted Mr. [redacted] and have proposed a resolution that he has verbally agreed to.  Mr. [redacted] wants his daughter to review the agreement in writing which we have emailed to him on 9/2/14.

To whom it may concern:After further review of the complaint and communicating with our customer we have agreed to issue a refund.  I have attached a screenshot of the email correspondence.  Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company sold a set of services to build a custom travel website with specific branding and promote branding - when they sold they represented themselves verbally as EAN developer which they are not, they did not indicate the flight booking is not possible It IS NOT A TRAVEL SITE, a hotels only site whereas being integrated with [redacted] potrayed an entire set of travel services not hotels which I later discovered that they are not, further there is a 800 number as part of the functioning website that is not specific to the site so no credits if anyone comes to site and calls the number. Initially the site was even being redirected to another site in the backend so the credits would be stolen or applied to somewhere else. They sold me the marketing of a site estimating it would be ready and started the traffic to the site WITHOUT GO-LIVE, customization, or Quality assurance. So, the visitors came to an incomplete, unbranded site that was for at time being redirected to some other travel site (I have email communications for evidence of each of these issues) I have also summarized many of these issues in details in the emails I have already forwarded to you in my file.In terms of delivering the website - they provided a templated two-three page website incomplete with functions and broken links, the logo was not created or designed by them, I had to draw and provide it which they digitized, then there were ton of errors just getting the logo (branding) to show on the 2-3 pages and they only put it only on main page. Since the website was not customized,and looked like all their other ones, it was develop once, sell to all model, I provided them a few different images and two headings plus two small paragraphs of text on the front page with color, font, size, etc... they had to just copy but sometimes there were typos, sometimes, font gone, somethimes color ..even after providing a formatted text "it took a zillion attempts and endless communications and hours to get the 2-4 statements published right" They were not able to even put a little text blurb or caption by images or give me a blog page - there is nothing custom about the site, I don't know when someone makes a reservation, there is no notification, nothing. Meanwhile they continued their marketing delivery for a site filled with errors.. It was a bad joke. (that is why they are waiving the monthly hosting fee but that too they charged me twice or thrice in error and I had to waste time in trying to getting a credit)The visitors maybe system generated as well as it is impossible to generate a less than $2.00 pay per click adsense income combined for all these months and the number of visitors they claim ... (They sold pay per click and pay per sale, yet the advertisements were not placed for a long time and when they were with errors in non-working condition).... Also, I have been scammed as there are sites on the internet providing 25,000 unique users for $6.99 a day. - [redacted]per-day They charged me $1255.00 for a small amount of visitors over 3 months. So they have simply scammed me. I had revoked the signed invoice and asked for CANCELLATION AND REFUND (I have evidence of the same) way within the timeframe but they did not refund and they kept making promises they did not deliver to. Regarding social media I have not even signed the invoice, the video was the same as all and they have still not address Instagram issues and questions - a detailed analysis that they are not real users.. regarding the video emails they have attached they misrepresenting and misguiding you as that is a tiny pebble in what they sold and the pool of errors I have had to deal with. They argued and wasted my days before removing couple parts of the video and changing the music to be calming. I was not happy at all but they told me I should let marketing do its wonderful work and see results which is zero. They have wasted my endless hours,created implied duress, frustration and stress in my life.In summary, the custom website and branding was not delivered as sold - it was a cookie cutter template and the same video, etc with just a different name that they tired to sell. Any professional would know that is not customized or branded. I had to work with them, give them images, text, logo, etc for branding and even then it had so many errors back and forth and no customization was done for additional blurb text or blog page or inquiry form or notification which are standard customization features. The ad banners were not active for 70% off the time and then displayed with errors. The branding was full of errors throughout the site and social media - video, instagram, etc. they are not unique for the brand the followers are questionable with detailed analyis that they have not responded to. The traffic is way overpriced and what good would be visitors when the site is not customized, ready, not functional or not performing or loading (at random checks complaints were sent regarding site loading issues) The whole thing is a big scam and a fiasco and complete failure putting my life in negative for hours that I have tirelessly stressfully spent working with them trying to constantly fix things and get some worth out. I want a complete refund of all monies paid. This is a SCAM. There delivery is not as sold and filled with errors and issues beyond scope. I have many emails but have forwarded them to you including the last summary email I wrote to them. Please help me in resolving this... I work very hard and this is such a waste. I am really hoping for you assistance in obtaining my rightful money back from this company and would like to forget about all this time and precious energy wasted as a bad nightmare.In Gratitude for all your assistance,[redacted]

Dear Sir or Madam,Our company reached our customer by phone on July 27th, 2015 in regards to resolving her complaint.  Our customer agreed to a resolution by accepting our offer of 12 months of free social media optimization on her two websites along with 12 months of free website hosting.  I have attached the invoice detailing the agreement signed by our customer. Please reply back if you have any questions.Sincerely,[redacted]Quality Assurance Manager

We have contacted Mr. [redacted] and have proposed a resolution that he has verbally agreed to.  Mr. [redacted] wants his daughter to review the agreement in writing which we have emailed to him on 9/2/14.

Dear Sir/Madam,The customer purchased a website on April 8th, 2015 and marketing package on April 16th, 2015.  Since then our customer has made numerous requests from our company to customize her website, see attached screenshots. We have accommodated all of her requests to assist her...

in customizing the content, promoting her website on social media and driving traffic. These services she's disputing have already been delivered and are non refundable. The customer in her own words mentions in email correspondence that she was "happy with the tweets" and "fine with the video", please see attached screenshots of emails. The card member is being unreasonable in her demands for our company to provide these services for free.  We have made numerous attempts to reach our customer and continue to get no response unless it’s on her terms via email.  We do have proof of all signed invoices and prior conversations to validate.  We have more screenshot of emails if required.  Unfortunately we were limited to only providing up to 4 attachments on this response.  Kindly let us know if you need anything else.  Sincerely,[redacted]Quality Assurance Manager

Dear Sir or Madam,Publishertech is dedicated to customer satisfaction which is why we offer a 30 day refund policy on all website templates and installations.  We want our clients to be happy with the development process and satisfied with their website.  To qualify for a full...

refund a customer must submit a cancellation request either via email, through our online service desk or certified mail within 30 days of the purchase date.  This refund policy does not apply to advertising, hosting and domain name fees.I have attached all 4 invoices signed by our customer that detail out terms of service and refund policy.  Our terms of service states that the success of our customer's website depends upon the response received from the customer's products/services which they are solely responsible.After receiving our customer's refund request via email on July 20th, 2015, our company responded by reiterating our cancellation and refund policy.  It was explained to our customer that since her request was made more than 5 months after her initial purchase she did not qualify for a refund.  We have not received a direct response from our customer regarding the explanation of our policy other than through this complaint.  Although our customer has yet to reply to our calls and emails we will continue to make a good faith effort to hopefully resolve this matter directly.Sincerely,[redacted]Quality Assurance Manager

To whom it may concern:After further review of the complaint and communicating with our customer we have agreed to issue a refund.  I have attached a screenshot of the email correspondence.  Sincerely,[redacted]Quality Assurance Manager

Dear [redacted],On September 24th, 2014 our company contacted [redacted]...

regarding his complaint.  During this phone call our company offered [redacted] a partial refund of services he purchased.  [redacted] mentioned that he wished to discuss the matter with his daughter and that he would get back to us with a decision.  Later that day [redacted] contacted our company back and agreed to the partial refund offer we proposed after speaking with his daughter.  The refund credit was in the amount of $2250 which was processed on September 24th, 2014.  I have attached a screenshot of the refund issued to [redacted]'s credit card.  Our apologies for the delay on responding to the complaint.  Please contact us if you have any issues.Sincerely,[redacted]Publishertech, LLC

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The people at Publishertech are very persuasive and led me to believe I would earn money from the websites within 3 months and convinced me to give it more time.  I have a left message for [redacted].  Since I will be out of town, I hope to hear from him next week.

Regards,