Publix Super Markets Corporate Office

I've been a publix customer since I've moved to FloridaIve always thought they had great product, love their buy one get one free until the incident I had with two associates this afternoon one of them being a managerI came in on my lunch break in my uniform went about my business picked up what I need and made line to payThe gentleman who helped me out was very curtious Rang up my items and told me my total paid no problemAs I'm walking out the store I get stopped by tall black gentleman and a manager on dutymI was steps away from the door when I got told he was an undercover officerHe told me to empty out my pockets, then he pointed out my sweater pockets and also my s Scrubs pocketsI emptied everything out where cash dropped to the floorNever did he once show a badge where he so called himself an undercover officer which is illegal for trying to impersonate someone of the law just to try to intimidate a PAYING customer!!! The manager on duty last name [redacted] didn't bother to approach the situation an explain what was going on nor did the gentleman whom claim to be an undercover officer explain to why I was being treated like a criminalI explained I had paid for the items on the basket which were only two and I did have two matte lipsticks that I was considering of purchasing but decided not tooLeft them where they have all the gum and misc itemsI asked them if that's what he was looking for he didn't have an answerI asked them both if they wanted me to take them to show them where I had left the items that they assumed I had stolen from themThey both stated NO!! Both associates walked away after humiliating me in front of other customers the manager on duty not saying a wordNot a I'm sorry for the misunderstandingI wanted an explanation to why I'm being looked as someone who would steal when clearly I don't mind paying for items What upsets me the most is that these two people promote something that publix is clearly not known forPublix is know for customer service and states "Where shopping is a pleasure".I personally don't feel this two people should work there let alone be in charge of a store when they can't do their job right and accuse a regular paying customerI'm a nurse and I don't need to be stealing a $matte lipsticksI could have gotten arrested over a huge mistake these two incompetent people made this afternoon, when all I wanted to do just get some quick personal stuff and go on about my dayUnfortunately these two employees do not under how bad this could have ended up for meNot only did I pay for merchandise but I still get accused of stealing and profiledThe store where this fool place is S kirkman rd Orlando FL Manager on duty Karen K [redacted] at 12:pm on January 9th

The Assistant Manager at the Publix Supermarket in [redacted] Her name is Mary E [redacted] and she is Rude,She Screems at the Employees she is the boss of as well as other Manager Staff,it's was so bad that I ask her why she talked to people like that and her reply was STAY OUT OF IT,the last time it embarresed me to the point that I will never go back in a Publix Supermarket again

I bought stock through my father, and my my father bought it for my sister as well My mother and father drove hours from Pensacola to Lakeland to the stock office to try (my father had attempted this before; it was not processed successfully) to sign the paperwork to have my name and address only on my stock, my sister's name/address only on hers, etcThe man from the stock department screwed it up, changing the addresses for my sister and me to the Lakeland address...not my parents' current Milton, FL address, nor my AL or my sister's Phoenix address The mail was not forwarded so a letter indicating the guy had screwed up the change request was sent to me and my sister...to Lakeland I finally got the letter--which told me my certificates were about to expire--this fall...well after the expiration dateLast week I drove to Milton, picked up my mom, and met my sister (flew in from Phoenix) in Lakeland to clear out the house so we could sell it to pay for my father's advanced dementia facility careWe went in person to the stock office to get this right once and for allWe were in ***'s office and my mother presented her PoA for my father (who can no longer sign anything); it was validated by an attorney named *** who spoke to my mother's attorney (***) and was faxed a verification that the PoA was valid and executed by ***Then my mother, my sister, and I signed enough papers to kill a forest, with another lady coming in to witness our signatures and then signing off on them herself I also had to go get a money order (really; no transfer from a Publix acct?) for the re-issue of certificates ($for me; $for my sister) because of the error the stock guy made back in Sep Finally it was all done and we were told we would receive our new certificates, past/current dividend checks, etcInstead a received a letter that stated "additional information/documentation is needed to complete your request" and "please complete the enclosed Stock Power, signed by all the registered stockholders and witnessed by another adult who is not listed in the registration on the account." This is EXACTLY what we did in ***'s office last weekThis kind of poor performance, failure to accomplish simple tasks, lack of leadership/accountability, and a flippant, uncaring attitude by the personnel in the stock office--which has long been a trend--is simply unacceptable It needs to get fixed now and people held accountable for their screw-ups Of course, as I thought about it, these mistakes all favor Publix; imagine the tens of thousands of other current and former associates trying to make similar stock moves/changes...and how many get screwed up When I/we get no dividend checks, Publix gets to continue collecting interest on that money...so are the screw ups even an accident My situation needs to be fixed ASAP and the whole stock department's performance and operations need to be reviewed and changes/improvements made

I have made a complaint in regards to the treatment of customers using coupons at Publix. It's getting very hard to save as a consumer because Publix Cashiers act as if every person using coupons are out to do fraud or clear shelf's. Publix advertises ads and promotions to use coupons and shop here hassle free, but when you get to the store your looked down on and frowned upon and I even had a cashier to go to he shelf while she was working to get merchandise for herself, just in case I wanted to take it all. I'm tired. I walked into Publix and the manager saw me and everyone turned and stated watching me and my children. I've complained about previous experiences. There's no resolution

The Assistant Manager at the Publix Supermarket in [redacted] Her name is Mary E[redacted] and she is Rude,She Screems at the Employees she is the boss of as well as other Manager Staff,it's was so bad that I ask her why she talked to people like that and her reply was STAY OUT OF IT,the last time it embarresed me to the point that I will never go back in a Publix Supermarket again.

Have been a regular customer for 13 years. Over the past year I have found misleading advertising to be a pattern. Today, there was a BOGO for a leading brand of pasta. Add stated only BOGO. Of the brand only. In the store, in small print, sign read 32 oz. the only 32 oz boxes were on the top shelf and limited to only spaghetti with only a small stack difficult to reach or read. On the middle shelves were multiple types of pasta of that brand but only in 16 oz boxes. With those 16 oz boxes was another sign for create your own BOGO but in small print it also specified 32 oz. I brought it to the attention of the manager who insisted that I SHOW him the add on my publix app and when he saw that the add did not specify 32 oz only, he went to look at the print add as well. It didn't specify 32 oz only either. Rather than acknowledged that the add was misleading, he insisted that since the add did not specify any size then it was just fine. I told him that I had been a long time customer and that this did not pass the smell test. He didn't seem to be in the least interested in my opinion. He did offer to remove the 32 oz boxes of spaghetti from my cart whic I agreed to allow him to do. Will no longer shop at store at crossroads center (#162)

I've been a publix customer since I've moved to Florida. Ive always thought they had great product, love their buy one get one free until the incident I had with two associates this afternoon one of them being a manager. I came in on my lunch break in my uniform went about my business picked up what I need and made line to pay. The gentleman who helped me out was very curtious Rang up my items and told me my total paid no problem. As I'm walking out the store I get stopped by tall black gentleman and a manager on duty. mI was steps away from the door when I got told he was an undercover officer. He told me to empty out my pockets, then he pointed out my sweater pockets and also my s
Scrubs pockets. I emptied everything out where cash dropped to the floor. Never did he once show a badge where he so called himself an undercover officer which is illegal for trying to impersonate someone of the law just to try to intimidate a PAYING customer!!! The manager on duty last name [redacted] didn't bother to approach the situation an explain what was going on nor did the gentleman whom claim to be an undercover officer explain to why I was being treated like a criminal. I explained I had paid for the items on the basket which were only two and I did have two matte lipsticks that I was considering of purchasing but decided not too. Left them where they have all the gum and misc items. I asked them if that's what he was looking for he didn't have an answer. I asked them both if they wanted me to take them to show them where I had left the items that they assumed I had stolen from them. They both stated NO!! Both associates walked away after humiliating me in front of other customers the manager on duty not saying a word. Not a I'm sorry for the misunderstanding. I wanted an explanation to why I'm being looked as someone who would steal when clearly I don't mind paying for items. What upsets me the most is that these two people promote something that publix is clearly not known for. Publix is know for customer service and states "Where shopping is a pleasure".I personally don't feel this two people should work there let alone be in charge of a store when they can't do their job right and accuse a regular paying customer. I'm a nurse and I don't need to be stealing a $6.99 matte lipsticks. I could have gotten arrested over a huge mistake these two incompetent people made this afternoon, when all I wanted to do just get some quick personal stuff and go on about my day. Unfortunately these two employees do not under how bad this could have ended up for me. Not only did I pay for merchandise but I still get accused of stealing and profiled. The store where this fool place is 4606 S kirkman rd Orlando FL 32835. Manager on duty Karen K[redacted] at 12:37 pm on January 9th 2017

I wish to file a complaint against the manager and assistant manager of Publix located at 242 North Orlando, Florida. My husband went there several times already to complain that their Publix Premium Spicy Italian pizza has MOLDS !!! We purchase them from other Publix branches but do not encounter the same problem. Instead of dealing quietly and politely to resolve the problem, they denied the existence of molds even though it was very obvious. My husband opened a new box and the comparison was so obvious, one had molds, the other didn't. The management of the store is very racist in dealing with my husband who is an Asian American. Very unprofessional management behavior. The manager, a Black American, and his assistant, a white American both ganged up on my husband when he complained about the pizza with molds. Are they not keeping a close eye on the quality of product they put on their shelves! I hope Revdex.com follows up with this complaint for this Publix branch located at 242 North Orlando Avenue, Maitland Florida.