Sign in

Puccini Hair Design

Sharing is caring! Have something to share about Puccini Hair Design? Use RevDex to write a review
Reviews Puccini Hair Design

Puccini Hair Design Reviews (1)

Review: I am extremely disappointed in how my hair came out. I went in for a chemical treatment and the stylist didn't know what he was doing. He did not oil my scalp, he didn't section my hair. This caused the bottom part of my hair to be processed but not the top. When it came to blow drying and flat-ironning my hair, the stylist again did not section my hair. This caused my hair to be extremely frizzy. Less than 10 mins after leaving, my hair was a fizzy ball. When I called to complain, the manager had the gall to tell me that it's my fault that it took the stylist over 2 hours to do a blow-out (normally, it take 20-30 mins). Furthermore, the stylist admitted to not having the proper equipment to do my hair: his hot iron didn't work properly-- it doesn't get hot. The stylist also said that he doesn't have the correct round brush for blow outs. The manager, [redacted] was incredibly rude: when I ran into a problem, I believe his statement to the problem was "this is not [redacted]'s; it's not have it your way". This is very unprofessional. Moreover, [redacted] lied and said that his business was accredited by the Revdex.com and has a longstanding tradition/ relationship with the Revdex.com. This is not the case-- Puccini's is not accredited by the Revdex.com. I asked for a refund and the response was rude, unprofessional, and unusual for a hair salon: reputable salons normally stand behind their work. If there is an issue, they normally refund the client.Desired Settlement: I would like a refund. I do not want to go back to a salon where the stylists are not trained in chemical treatments and do not have the proper equipment to style a client's hair.

Business

Response:

Hello, If you could please forward this to [redacted]. This is our response to complaint [redacted].

We had tried to work with this individual to address her concerns for free but she was unwilling to continue as per our phone conversation. Just reviewing the specifics of the instance, she was insistent and brought in her own relaxer (Which we gave the customer a credit for) and are confident that it would have come out more to her liking had she not over-ridden the stylist and the instructions and insisted it be removed after 20 minutes. As per the directions the processing time was to be 30 mins to an hour and a half for the virgin portion, which her hair was, and she cited and insisted on the instructions of 15-20 minutes for processed hair (bleach, color, previously relaxed). In spite of her demands, her hair looked perfect when she left and she even tipped $30 on a $90 service. This would lead us to believe that there was a bit of buyers remorse or that perhaps she washed her hair too soon after leaving and reversed the process. We still were willing to work with her for free to get her to a place where she was happy with her hair.

In regards to [redacted]'s comments made about our accolades. We have all awards publicly displayed in the salon. We have no mention of being accredited with the Revdex.com nor were any comments made. We do however have numerous awards from the [redacted] which are displayed in the front of our salon and we were promoting our 40th anniversary of business here during the time frame of her visit.

Check fields!

Write a review of Puccini Hair Design

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Puccini Hair Design Rating

Overall satisfaction rating

Description: BARBERS

Address: 2011 Rt 19  Cranberry Mall, Cranberry Township, Pennsylvania, United States, 16066

Phone:

Show more...

Web:

This website was reported to be associated with Puccini Hair Design.



Add contact information for Puccini Hair Design

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated