When I took my car in to the Ford dealership on April 4th it was right after a car showI have pictures of my car on the flat bed as well as pictures of my car at the showWhen I brought my issue to the service departments attention they were so quick to say that it wasn't their fault before doing any investigatingWhen I took my car in for the clutch to be replaced I had no damage on my bumper or to the melted part of the fascia so for him to say that he painted my bumper to be "fair" is irrelevant since they caused the damage in the first placeI left multiple messages for the service manager to contact me to resolve the issue and never received a response, which is why I had to go to another manager to try have this resolvedAttached in the pictures is the damage from the melted fascia as well as the scratches
In response to your letter dated 06 04 2015 pertaining to the service visit of [redacted], I hadreviewed the complaint with [redacted] and I explained to him that I did investigate this with theemployees involved and concluded that the paint on the rear bumper was gouged in the middle ofit. We have a power...
pusher to move vehicles that do not start, sometimes this can leave lightscratches on the rear bumper and it is possible this occurred but the gouge down the middle ofthe bumper was there before we used the power pusher. Since my pusher can leave scratches, Ihad the rear bumper repainted at no cost to [redacted]As for the undercarriage of the vehicle, this was also damage that occurred prior to thevehicle coming to the shop. [redacted] put a new exhaust system on the left side Due to this bentexhaust system it melted the left rear lower panel, [redacted] the brought the vehicle back with theconcern. I cannot be responsible for the damaged components that were there prior to mytechnician working on the vehicle, and I explained to [redacted] I was not going to replace thepanel. I feel I have been very fare in repainting the bumper, but to replace a part that was notwrecked by my employee is not my responsibility.
When I took my car in to the Ford dealership on April 4th it was right after a car showI have pictures of my car on the flat bed as well as pictures of my car at the showWhen I brought my issue to the service departments attention they were so quick to say that it wasn't their fault before doing any investigatingWhen I took my car in for the clutch to be replaced I had no damage on my bumper or to the melted part of the fascia so for him to say that he painted my bumper to be "fair" is irrelevant since they caused the damage in the first placeI left multiple messages for the service manager to contact me to resolve the issue and never received a response, which is why I had to go to another manager to try have this resolvedAttached in the pictures is the damage from the melted fascia as well as the scratches
In response to your letter dated 06 04 2015 pertaining to the service visit of [redacted], I hadreviewed the complaint with [redacted] and I explained to him that I did investigate this with theemployees involved and concluded that the paint on the rear bumper was gouged in the middle ofit. We have a power...
pusher to move vehicles that do not start, sometimes this can leave lightscratches on the rear bumper and it is possible this occurred but the gouge down the middle ofthe bumper was there before we used the power pusher. Since my pusher can leave scratches, Ihad the rear bumper repainted at no cost to [redacted]As for the undercarriage of the vehicle, this was also damage that occurred prior to thevehicle coming to the shop. [redacted] put a new exhaust system on the left side Due to this bentexhaust system it melted the left rear lower panel, [redacted] the brought the vehicle back with theconcern. I cannot be responsible for the damaged components that were there prior to mytechnician working on the vehicle, and I explained to [redacted] I was not going to replace thepanel. I feel I have been very fare in repainting the bumper, but to replace a part that was notwrecked by my employee is not my responsibility.