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Pueblo Tires LTD

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Pueblo Tires LTD Reviews (1)

Sent: Wednesday, November 04, 2015 1:40 PMSubject: complaint To whom it may concern: ID [redacted] We received  a complaint letter from and it was mailed to [redacted] , [redacted] The complaint that is presented did...

not occur at the address that the letter was sent to. The customer That filed the complaint in regards to ID [redacted] occurred at a different location in our Mission, TX store. Therefore the letter has been delayed in reaching the corporate office that would respond to this type of Letter. We have reached out to the customer in regards to his complaint and he has agreed to get new wheels Installed and he will be satisfied with that and not pursue what he originally requested when he filed the complaint. Originally 2 new wheels were replaced due to some scratch done to them . But the other 2 wheels were not scratched. And he left our premises with 2 new wheels but evidently he was not satisfied that the other 2 used  wheels now did not match The new wheels cosmetically. We did replace the 2 wheels that were scratched . Cosmetically the 2 new wheels will not look Like the 2 older wheels. We do handle the issues that we are at fault in good will. In this situation we will go ahead and replace the 2 older wheels with 2 new ones under customer satisfaction. Please respond back to me .   Ben [redacted] Op Mgr. Pueblo Tires & Service

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