PuffCo

We temporarily removed [redacted] from Facebook because we stated that we don't handle troubleshooting claims on our fan pagesOur team was trying to rectify the situation in the inbox and while doing so he posted another negative comment on our postsOur offer to help still stands as well as respect for our policy while maintaining high-quality customer service to everyone we tend toWe suggest our customers carefully researching the products warranty policy they are interested in before purchasingGreat news, his replacement Puffco parts are already at his residence as of and the ticket is solved in our system.The tracking number for your Puffco replacement parts package is [redacted] and may be searched online at usps.com.Thanks for hearing our side and have a great day

Revdex.com:At this time, my complaint, ID [redacted] regarding PuffCo has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI believe my issue has been resolved but I KNOW there are still hundreds of customers dealing with their negligent and horrible customer serviceI believe further inspection into the company is necessary as well as fining the company for knowingly releasing a faulty productI also believe every customer affected by this issue deserves an apology with sincerity Sincerely, Chelsea W [redacted]

We temporarily removed [redacted] from Facebook because we stated that we don't handle troubleshooting claims on our fan pages. Our team was trying to rectify the situation in the inbox and while doing so he posted another negative comment on our posts. Our offer to help still stands as well as...

respect for our policy while maintaining high-quality customer service to everyone we tend to. We suggest our customers carefully researching the products warranty policy they are interested in before purchasing. Great news, his replacement Puffco parts are already at his residence as of 7/**/2017 and the ticket is solved in our system.The tracking number for your Puffco replacement parts package is [redacted] and may be searched online at usps.com.Thanks for hearing our side and have a great day.

Revdex.com:At this time, my complaint, ID [redacted] regarding PuffCo has been resolved.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I believe my issue has been resolved but I KNOW there are still hundreds of customers dealing with...

their negligent and horrible customer service. I believe further inspection into the company is necessary as well as fining the company for knowingly releasing a faulty product. I also believe every customer affected by this issue deserves an apology with sincerity.
Sincerely,
Chelsea W[redacted]