Cleveland Revdex.com 2800 Euclid Ave, 4th Fl Cleveland, OH 44115 RE: complaint # ID [redacted]
Ms. [redacted],
Here is my response to Mr. [redacted]'s complaint: I went out and meet Mr. [redacted] at his house. He showed me where he thought it was leaking. It was a...
cold/dry day and we had no specific area as to where the leak was coming from other than Mr. [redacted] stating it was coming from the chimney area.
We scheduled him a few different times but the weather was not always cooperative, either snow or rain. We did get the repair done on January 7, 2016 and at that time we were responsible to repair around the chimney. When our crew showed up at the job Mr. [redacted] requested to have the chimney removed and decked over. Also for us to install a PVC pipe for his high efficiency hot water tank which was run through the chimney, so we accommodated Mr. [redacted] by removing his metal chimney, step flashing and counter flashing and installing decking, ice guard, shingles and cap shingles. Upon his request installing a 3 inch PVC pipe and boot to his hot water tank and we informed him at that time that Puffer Roofing is NOT a plumbing company or heating company and that we were not responsible for any damages caused by removing the old pipe and installing a PVC pipe for a water heater. Mr. [redacted] said that according to the water tank installation instructions, it is ok to use a PVC pipe for hot water tank venting. Mr. [redacted] acknowledged ok to this pipe and agreed Puffer Roofing was not responsible for anything other than installing the pipe.
At some point, after we did the entire roof in 2012, between September 2012 and January, 2016, a new PVC pipe was installed for a furnace, right next to the chimney, which indicates that someone other than Puffer Roofing worked on the roof installing another pipe. At that time that PVC pipe was installed the counter flashing we installed was cut to accommodate their PVC pipe and boot next to the chimney. I have no knowledge as to who installed the PVC pipe and if the metal chimney was compromised when they removed the old furnace pipe and installed the new pipe. Therefore I do not believe Puffer Roofing had any issues with the roof at that time.
In good faith, we did agree to removing the chimney, installing the pipe and replacing a section of drywall in his utility room. He was not given a time schedule since over the winter we are on a reduced staff status as we are a seasonal company. Nothing was ever mentioned about any carpet in any conversation between Mr. [redacted] and me. We would be glad to set up a time and repair the drywall ceiling in the utility room to accommodate both schedules.
We are requesting from Mr. [redacted], the date that the new furnace and hot water tank were installed and also who installed these items.
Dexter A* Puffer Roofing & Construction, LLC
Cleveland Revdex.com 2800 Euclid Ave, 4th Fl Cleveland, OH 44115 RE: complaint # ID [redacted]
Ms. [redacted],
Here is my response to Mr. [redacted]'s complaint: I went out and meet Mr. [redacted] at his house. He showed me where he thought it was leaking. It was a...
cold/dry day and we had no specific area as to where the leak was coming from other than Mr. [redacted] stating it was coming from the chimney area.
We scheduled him a few different times but the weather was not always cooperative, either snow or rain. We did get the repair done on January 7, 2016 and at that time we were responsible to repair around the chimney. When our crew showed up at the job Mr. [redacted] requested to have the chimney removed and decked over. Also for us to install a PVC pipe for his high efficiency hot water tank which was run through the chimney, so we accommodated Mr. [redacted] by removing his metal chimney, step flashing and counter flashing and installing decking, ice guard, shingles and cap shingles. Upon his request installing a 3 inch PVC pipe and boot to his hot water tank and we informed him at that time that Puffer Roofing is NOT a plumbing company or heating company and that we were not responsible for any damages caused by removing the old pipe and installing a PVC pipe for a water heater. Mr. [redacted] said that according to the water tank installation instructions, it is ok to use a PVC pipe for hot water tank venting. Mr. [redacted] acknowledged ok to this pipe and agreed Puffer Roofing was not responsible for anything other than installing the pipe.
At some point, after we did the entire roof in 2012, between September 2012 and January, 2016, a new PVC pipe was installed for a furnace, right next to the chimney, which indicates that someone other than Puffer Roofing worked on the roof installing another pipe. At that time that PVC pipe was installed the counter flashing we installed was cut to accommodate their PVC pipe and boot next to the chimney. I have no knowledge as to who installed the PVC pipe and if the metal chimney was compromised when they removed the old furnace pipe and installed the new pipe. Therefore I do not believe Puffer Roofing had any issues with the roof at that time.
In good faith, we did agree to removing the chimney, installing the pipe and replacing a section of drywall in his utility room. He was not given a time schedule since over the winter we are on a reduced staff status as we are a seasonal company. Nothing was ever mentioned about any carpet in any conversation between Mr. [redacted] and me. We would be glad to set up a time and repair the drywall ceiling in the utility room to accommodate both schedules.
We are requesting from Mr. [redacted], the date that the new furnace and hot water tank were installed and also who installed these items.
Dexter A* Puffer Roofing & Construction, LLC