Pug Puppy Ranch Reviews (%countItem)
Pug Puppy Ranch Rating
Address: 19 Plainsman Dr, Goodwell, Oklahoma, United States, 73939
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After filling out a form on Pug Puppy Ranch's website inquiring about one of their dogs, *** reached out to me via text message saying more information had been emailed to me. I had indeed receved more information about Amigo, the puppy I was interested in. Pug Puppy Ranch was asking $500 for an adoption fee and $150 for a shipping/ delivery fee. The email asked me to answer the following questions about my lifestyle and how it would affect the dog.
I filled out these questions and quickly after received a text from *** saying my answers were perfect. I received another email describing how the delivery processed worked. We set up a delivery time and I provided her with my home address. *** then drafted a contract that I signed that was contigent upon payment. We discussed how I would pay Pug Puppy Ranch; *** was not an option through my bank, *** was not instant enough, and I had difficulty understanding how *** card would provide an instant payment since I couldn't send them electronically. All of this took place on Saturday, April 11, 2020, through texting. *** said we would talk tomorrow and finalize payment.
On Sunday, April 12, 2020, I reached out, telling *** that my husband and I had an idea about sending a check overnight to their property and if we could schedule a call.
On Monday, April 13, 2020,I reached out, telling *** that I was able to set up *** through my debit card. I asked if I could have a current picture of Amigo and if I could have a vet update. I heard back from her, asking if I had put the money in *** so I could make the payment. I tried to call her and received her voicemail; after leaving a voicemail to her *** Voice number (provided), I have not heard back.
Hello Revdex.com or to whom this might concern.
I am quite aware of the complaint. However all what is explained is true but you also have to understand that I have been in this business for over 9 years. I have had situation's where fraudsters contacted my and follow up the process just like she did, just to take documents of my current papers and vet records to use them to carry out fraudulent activities.
I was also out of town to deliver one of my pugs to his new home since it was 5 hours drive. I always expect my buyers to ask for al documents and prove of existence before signing the contract. It is clearly stated in my contact and in my email to explain how delivery process works that you fully understand the process before providing your information's for contract agreement to be prepared. If a buyers reads and understand the process, then sign the contract and when I provide information's for buyer to make payment and you start asking more and more question's, I will not respond because you just would have done that before signing contract and requesting for address to make payment.
Also I did told her to always read and understand all process before signing and after signing the contract, all you need to do is respect terms in the contract and not to keep asking question's when I have buyers requesting to make instant payment for the pet you are asking.
Also I searched for pet stores in her area and asked her to head to one of them and purchase a pet from there since she will be asking all sort of lerm questions after contract signing and receiving address for payment.
She should never contact me again to purchase from me because I only sell to serious buyers.
Best Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 14286826, and find that this resolution is satisfactory to me. However, I am disappointed and frustrated that Brayan at Pug Puppy Ranch feels it necessary to place blame on me as the customer when all I was trying to do was ask questions; whether or not I asked them before or after I signed a contract seems arbitrary to me. Additionally, I reviewed Pug Puppy Ranch’s website and saw that they had changed their phone number; it seems bizarre to me if not suspicious. I appreciate the Revdex.com looking into this case.
Sincerely,
Victoria Gaffney