Puget Sound Condo & HOA Management Group LLC (PSCG)

Complaint: [redacted] I am rejecting this response because: These comments come from the [redacted] Homeowners Association (HOA) board officers in response to PSCG response received via the Revdex.com website 8/26/ Please note, our original complaint is still unresolved against Puget Sound Condo Group (PSCG)We dispute PSCG owner’s entire rebuttal as PSCG’s responses for each item are all inaccurate Please post these commentsWe want this information available to other HOAs considering hiring PSCG or [redacted] LLC For the record, [redacted] HOA is well established and is a well-run HOA with internal expertise in accounting, from both our Vice President and Treasurer [redacted] owners/residents called loudly for the termination of PSCG based on their inability to meet our high standards of HOA fiscal management [redacted] HOA maintains extreme dissatisfaction with PSCG servicesWe strongly disagree with PSCG owners impression that they, “did an excellent job” for us Good management companies do not have to be reminded of basic bill paying, dues deposits, transfers, etc The March 1st increase in our HOA dues was the first financial management fiasco and indication that PSCG had questionable competence to perform Dave W [redacted] , at our first meeting with PSCG property manager Dave present, recommended that the [redacted] board implement a flat increase to all homeowners because he had “seen it done” It was only after a [redacted] homeowner complained referencing our CCR’s, that Dave changed his mind advising a switch to a percent of ownership increase However, PSCG notified [redacted] Homeowners “by mistake”, immediately prior to the rate increase, that the increase was across the board and not by percent of ownership This turned out to be a big red-flag of chaos to come [redacted] HOA dues were not collected or deposited timely by PSCG Our bills, especially the utilities & business insurance, were not paid timely – in fact or more months late! PSCG assertion/excuse that their transition to PSCG using “Bill-Pay” online, is insufficient, especially 3, and months after PSCG took control of financial management All bills & notices were forwarded immediately [redacted] board officers had to call PSCG sending utilities shut off notices to get these account payable issues corrected Regarding [redacted] HOA request for supposed “custom” financial statements and accusation that [redacted] HOA did not understand standard financial reports provided by PSCG: [redacted] officers fully understood the poor quality reports generated and delivered by PSCG PSCG provided very substandard financial reports that contained inaccuracies (still possess these reports with many mistakes, past due accounts in error, and un-deposited funds noted) [redacted] HOA officers had to ask that PSCG correct these errors, and re-submit accurate report along with a budget vsactual report (requested several times) PSCG had prepared reports in Excel format, not QuickBooks (demonstrates PSCG lack of QuickBooks abilities) Further, at the very beginning of our association with PSCG, [redacted] officers had provided PSCG with our own standard quarterly financial reports from the prior year – prepared in QuickBooks, which PSCG did not seem able to understand or able to recreate [redacted] HOA provided prior year backup QuickBooks data to PSCG following industry standards and find it alarming to learn that it took PSCG several hours to “develop” a simple and standard QuickBooks report For the record, [redacted] HOA never uses unlicensed contractors for major jobs Briefly restating the issue, PSCG Owners assert that the [redacted] landscaping contract requires days written notice to cancel No [redacted] Homeowners Association officers received verbally, or in writing, said contract or signed said contractOur [redacted] board was never presented with, nor did the board approve or sign a contract for [redacted] landscape maintenance PSCG’s Revdex.com response states that I, as HOA president, authorized said contract verballyNeither I, nor my housemate [redacted] (who was present at the time) ever saw, reviewed, signed or authorized verbally or in writing said contract with PSCG, [redacted] LLC or MrDave W [redacted] The question is: who was Dave W [redacted] representing when he signed said contract on behalf of PSCG, ***, himself or [redacted] HOA (as our employed business manager)? Dave states that he does not own Puget Sound Condo Group However, in his proposal to us, he states, in writing, that he owns & operated this company According to the Secretary of State, PSCG is owned by [redacted] Holdings and Investments Solutions, an LLC This LLC in turn is owned by another LLC, [redacted] [redacted] also owns five other related LLC’s and is owned by James Oand Alice W [redacted] It appears to be a W [redacted] family owned LLC consisting of over active and inactive LLCs In summary, the [redacted] HOA Board was never presented with, nor did the board approve or sign a contract for [redacted] landscape maintenance [redacted] HOA documentation shows that PSCG now must present contract evidence authorized by our HOA, that [redacted] owes any payments to [redacted] landscape maintenanceAdditionally, [redacted] HOA continues to assert that PSCG must terminate [redacted] landscape maintenance charges as of June 16, 2015, and reimburse money taken June 16, for services after that date when all [redacted] HOA association with [redacted] and PSCG ended.Sincerely, [redacted]

We appreciate the time that [redacted] took to write the complaint, we believe that every complaint or issue brought up by a client is extremely importantThese are extremely rare and this is the first association PSCG has ever separated ways withWe have heard and read the complaint and we have addressed each issue in the complaint below.When we were hired by this COA we knew they had issues with past managers, they were self-managed when we took over management and had informed us they had fired the last manager because they could not get alongWe knew this was a red flag but we figured we would try to help them out, they were in a very bad way with all of their COA responsibilitiesOur goal at PSCG is to help our clients, we believe in helping people and doing the best job possibleThe COA President, ***, was new to the association and had never been a president of a COA beforeShe did not understand what her job was, or what she was to do, so we provided similar guidelines as follows: PresidentThe president shall be the principal executive officer of the corporation and, subject to the Board’s control, shall supervise and control all of the business and affairs of the corporationWhen present, he shall preside over all shareholders’ meetings and over all board meetingsWith the secretary or other officer of the corporation authorized by the Board, he may sign certificates for shares of the corporation, deeds, mortgages, bonds, contracts, or other instruments that the Board has authorized to be executed, except when the signing and execution thereof has been expressly delegated by the Board or by these By-Laws to some other officer or agent of the corporation or is required by law to be otherwise signed or executed by some other officer or in some other manner In general, he shall perform all duties incident to the office of President and such other duties as may be prescribed by the Board from time to timeIt seemed the old board who had been in place for many years was not too fond of her due to her lack of knowledge, so we tried to help her and educate her, but her fellow board members were not very nice to her on several occasionsWhen we met with the board to go over the current status of the COA, we learned several things that were very disturbing, I will only list a few • They were not doing Reserve Studies as requiredRCW – they have significant assets and they did not have a hardship • They were not having a yearly audit done by an outside third party CPARCW – I was told meeting minutes voting this down were not available? This was a huge huge RED FLAG • They were looking to raise dues and create a flat increase when that was strictly prohibited by the governing documentsPer Schedule Bof the CC&R’s • And they were using un-licensed contractors on their projects, doing major work to the building – This was a huge concern due to the liability of all owners and a possibility of unassignable damage caused by unlicensed contractorsThis was really a big problemWhen we brought these up to the board, they became very defensive and upsetAnd informed us they were doing things correctly, when we informed them we had to do things right they became even more upsetThe board was very hostile towards us at this meetingWe were also informed at this meeting that the current treasurer would let bills and invoices go past due because the COA account did not have enough money to pay their current expenses and the juggled invoices from month to monthThey directed us to cut costs at every opportunity We informed them that this is not a good business practice and they should be budgeting for all expensesWe informed the board “we have to do things right or we can’t do them at all.” this caused problems and they did not want us to do anything that cost money—even necessary functionsIn-fact after we mailed out notices to the owners, the board got very angry and said never to mail anything because they only want to post notices on doors to save on postageThis was in our opinion not good as we could not be sure that owners received the proper documentationThis was a very small association but we always want to ensure everyone gets notified properlyWhen we were delivered the documents for the COA by the board, it was completely disorganized, we were left with a pile of papers given to us in a shoe box, and there was no order or priority to anythingWe asked for a breakdown of expenses and were told by the past treasurer it was in the boxWe began sorting and organizing all of the files and putting them into digital formatAfter we cleaned things up we changed all of the addresses for the utilities, and because this takes three – four weeks to process (completely on the utility’s business side of things) we asked the board to forward any notices they received so that we could pay themThe first round of payments made to all utilities were paid very close to the due date, but nothing was ever turned offWe had very nicely explained that initially it takes a few weeks for the address to change correctly go through and utility companies to properly update their recordsEvery time the treasurer received a notice during that initial period, she was sure something got missed, but each and every time we sent her the statement from the bank showing that all bills had been paid We went through this seven or eight timesThe housekeeper was paid on time and she was just not used to seeing a bank check instead of a handwritten check, I emailed the board the verification from the bank showing payment to the housekeeperRegarding the attorney fees, they had legal questions around a building that was being completed next door to them, they wanted to ensure that their property was not being used by the neighboring propertyWe informed them we would have a Real Estate attorney look into this and get back to themOn 2/18/ [redacted] the board president said in email “Thanks for getting with the attorney and informing us at PH.” The President and board clearly knew what they were doing and whyBut the truth behind the matter is that the opposing council for the property next door had said they would reimburse all legal fees, and when we had separated from the COA, the opposing council for the neighboring had not yet reimbursed the COAThe COA was not upset about the attorney being hired on their behalf with their approval, but they were upset with the neighboring property not reimbursing themWe were diligently working on this before we separated waysRegarding the Landscape contract, we were adamantly charged with the task of cutting costsWe got three bid for landscaping and we met with the President [redacted] on March 10th at pmShe was present with her house partner ***We discussed the costs of the landscaping and she approved the change in Landscapers and we noted the record in our filesAnd made the changeThis was approved by the President [redacted] per Article V Contracts, Loans, Checks, and Deposits of the By-lawsContracts – The board may authorize any officer or officers, agent or agents, to enter into any contract or execute and deliver any instrument in the name of, and on behalf of, the corporation, and such authority may be general or confined to a specific instance [redacted] the president was in charge of contracts and she approved this on March 10th at the pm meeting In regards to the financials, they were standard financialsThe problem was the board could not understand how to read them, as they had produced them differently in the past [redacted] was using their QuickBooks in a very unconventional way--rather than using the supplied customer and vendor functions they were only using journal entries to record financial activity Our team used QuickBooks for years and have never seen it done this way This further complicated our ability to provide the nonstandard reports the board was requestingWe spoke with the treasurer and board and developed a 100% custom financial report that was created just for them to review so they could understand, this took several additional hours each month as it was out of the everyday accounting functions, but we provided it for them because we really wanted to help them outDave does not own Puget Sound Condo GroupThat is completely incorrectDave is a W-employee and is a property managerThere are no other companies under the Puget Sound Condo Group UmbrellaPuget Sound Condo Group uses vendors to do work for services requiredWe did hire a new bookkeeper while we were managing the COA, and they did not seem to mind the change at the time, we explained that in business sometimes there are changes and we work to make them as seamless as possibleThe board had some items they wished to discuss and they wanted to call a board meetingAt that meeting nothing was ever discussed about them being unhappy with services everIn the complaint they state “we attempted to contact Puget Sound Condo Group when each deficiency became apparent in order to resolve these issues” But that was never ever brought up onceThe issues they had were with not wanting to do a Reserve Study, they wanted to use the cheapest un-licensed contractors, and they wanted to cut corners and do things that were not right and in some cases not legalHere is a list from the agenda provided by the board for the meeting on or about the 11th of June at 2:pm It does not say anything about any issues 1) Meeting item from client - PH actual invoices that are outstanding (any and all)PSCG RESPONSE -None were outstanding all were paidThe board was happy with this (2) Meeting item from client - Resolve outstanding $refund of easement/legal fee and, following several Board requests, I would like to leave our meeting Wednesday with the refund receipt and our COA copy of finalized signed easement document PSCG RESPONSE -The easement document the lawyer prepared was taken care of by the lawyerThe monies of $was to be reimbursed by opposing council and we reached out to them againOur agreement ended before we were able to collect on thisThe board was happy with this (3) Meeting item from client - Please make outstanding reserve deposits before Wednesday, bring receipts May and June deposits are not showing PSCG RESPONSE - This was done, there reserve account was in a different bank and we manually mailed them checks to deposit, this was taken care of and we provided the deposit receipts from the bankThe board was happy with this (4) Meeting item from client - Despite several requests, the board has not received written copies of Unit # [redacted] late fees, NSF charges and catwritten agreement payment planI need copies at our meeting PSCG RESPONSE - This plan was emailed 5/7/15, 6/4/15, & 6/5/We also provided a hard copy of the payment plan, the board apologized for missing this three timesThe board was happy when they left the meeting and everything was taken care of the entire meeting lasted about minutes as there were only four items to discussIt was a good meeting Once the relationship had ended we completed our remaining workWe received a letter from [redacted] on July 25th asking for landscape monies back for services not completedShe has said we did not respond but in fact we had sent her an email on July And here is what we respondedHello, I received a copy of your letter regarding landscapingYou sent a termination letter dated June 16th [redacted] owed landscaping for the month of JuneAnd the prorated amount of the July serviceYou were invoiced to July 16thThe landscaping contract was specific that days written notice would be needed to cancel the contractdays’ notice was provided on June 16th and the property was serviced until July 16th We believe that we did an excellent Job for PH Condo’sWe are very sorry that they were not happyWe did everything in our power to please them but at the end of the day they just did not want to do things right, they wanted to do things wrong and when we discussed doing things right and following the governing documents they decided to end the relationshipIt was really too bad because we could have really helped their COAWe love helping people and would love to help themWe really wish them the best and would be happy to help them in the futurePSCG Ownership

We appreciate the time that [redacted] took to write the complaint, we believe that every complaint or issue brought up by a client is extremely important. These are extremely rare and this is the first association PSCG has ever separated ways with. We have heard and read the complaint and we...

have addressed each issue in the complaint below.When we were hired by this COA we knew they had issues with past managers, they were self-managed when we took over management and had informed us they had fired the last manager because they could not get along. We knew this was a red flag but we figured we would try to help them out, they were in a very bad way with all of their COA responsibilities. Our goal at PSCG is to help our clients, we believe in helping people and doing the best job possible. The COA President, [redacted], was new to the association and had never been a president of a COA before. She did not understand what her job was, or what she was to do, so we provided similar guidelines as follows: President. The president shall be the principal executive officer of the corporation and, subject to the Board’s control, shall supervise and control all of the business and affairs of the corporation. When present, he shall preside over all shareholders’ meetings and over all board meetings. With the secretary or other officer of the corporation authorized by the Board, he may sign certificates for shares of the corporation, deeds, mortgages, bonds, contracts, or other instruments that the Board has authorized to be executed, except when the signing and execution thereof has been expressly delegated by the Board or by these By-Laws to some other officer or agent of the corporation or is required by law to be otherwise signed or executed by some other officer or in some other manner.  In general, he shall perform all duties incident to the office of President and such other duties as may be prescribed by the Board from time to time. It seemed the old board who had been in place for many years was not too fond of her due to her lack of knowledge, so we tried to help her and educate her, but her fellow board members were not very nice to her on several occasions. When we met with the board to go over the current status of the COA, we learned several things that were very disturbing, I will only list a few.  • They were not doing Reserve Studies as required. RCW 64.38.065 – they have significant assets and they did not have a hardship.  • They were not having a yearly audit done by an outside third party CPA. RCW 64.38.045 – I was told meeting minutes voting this down were not available? This was a huge huge RED FLAG.  • They were looking to raise dues and create a flat increase when that was strictly prohibited by the governing documents. Per Schedule B. of the CC&R’s.  • And they were using un-licensed contractors on their projects, doing major work to the building.  – This was a huge concern due to the liability of all owners and a possibility of unassignable damage caused by unlicensed contractors. This was really a big problem. When we brought these up to the board, they became very defensive and upset. And informed us they were doing things correctly, when we informed them we had to do things right they became even more upset. The board was very hostile towards us at this meeting. We were also informed at this meeting that the current treasurer would let bills and invoices go past due because the COA account did not have enough money to pay their current expenses and the juggled invoices from month to month. They directed us to cut costs at every opportunity.  We informed them that this is not a good business practice and they should be budgeting for all expenses. We informed the board “we have to do things right or we can’t do them at all.” this caused problems and they did not want us to do anything that cost money—even necessary functions. In-fact after we mailed out notices to the owners, the board got very angry and said never to mail anything because they only want to post notices on doors to save on postage. This was in our opinion not good as we could not be sure that owners received the proper documentation. This was a very small association but we always want to ensure everyone gets notified properly. When we were delivered the documents for the COA by the board, it was completely disorganized, we were left with a pile of papers given to us in a shoe box, and there was no order or priority to anything. We asked for a breakdown of expenses and were told by the past treasurer it was in the box. We began sorting and organizing all of the files and putting them into digital format. After we cleaned things up we changed all of the addresses for the utilities, and because this takes three – four weeks to process (completely on the utility’s business side of things) we asked the board to forward any notices they received so that we could pay them. The first round of payments made to all utilities were paid very close to the due date, but nothing was ever turned off. We had very nicely explained that initially it takes a few weeks for the address to change correctly go through and utility companies to properly update their records. Every time the treasurer received a notice during that initial period, she was sure something got missed, but each and every time we sent her the statement from the bank showing that all bills had been paid.  We went through this seven or eight times. The housekeeper was paid on time and she was just not used to seeing a bank check instead of a handwritten check, I emailed the board the verification from the bank showing payment to the housekeeper. Regarding the attorney fees, they had legal questions around a building that was being completed next door to them, they wanted to ensure that their property was not being used by the neighboring property. We informed them we would have a Real Estate attorney look into this and get back to them. On 2/18/2015 [redacted] the board president said in email “Thanks for getting with the attorney and informing us at PH.” The President and board clearly knew what they were doing and why. But the truth behind the matter is that the opposing council for the property next door had said they would reimburse all legal fees, and when we had separated from the COA, the opposing council for the neighboring had not yet reimbursed the COA. The COA was not upset about the attorney being hired on their behalf with their approval, but they were upset with the neighboring property not reimbursing them. We were diligently working on this before we separated ways. Regarding the Landscape contract, we were adamantly charged with the task of cutting costs. We got three bid for landscaping and we met with the President [redacted] on March 10th at 3 pm. She was present with her house partner [redacted]. We discussed the costs of the landscaping and she approved the change in Landscapers and we noted the record in our files. And made the change. This was approved by the President [redacted] per Article V Contracts, Loans, Checks, and Deposits of the By-laws. 5.1 Contracts – The board may authorize any officer or officers, agent or agents, to enter into any contract or execute and deliver any instrument in the name of, and on behalf of, the corporation, and such authority may be general or confined to a specific instance. [redacted] the president was in charge of contracts and she approved this on March 10th at the 3 pm meeting.  In regards to the financials, they were standard financials. The problem was the board could not understand how to read them, as they had produced them differently in the past. [redacted] was using their QuickBooks in a very unconventional way--rather than using the supplied customer and vendor functions they were only using journal entries to record financial activity.  Our team used QuickBooks for years and have never seen it done this way.  This further complicated our ability to provide the nonstandard reports the board was requesting. We spoke with the treasurer and board and developed a 100% custom financial report that was created just for them to review so they could understand, this took several additional hours each month as it was out of the normal everyday accounting functions, but we provided it for them because we really wanted to help them out. Dave does not own Puget Sound Condo Group. That is completely incorrect. Dave is a W-2 employee and is a property manager. There are no other companies under the Puget Sound Condo Group Umbrella. Puget Sound Condo Group uses vendors to do work for services required. We did hire a new bookkeeper while we were managing the COA, and they did not seem to mind the change at the time, we explained that in business sometimes there are changes and we work to make them as seamless as possible. The board had some items they wished to discuss and they wanted to call a board meeting. At that meeting nothing was ever discussed about them being unhappy with services ever. In the complaint they state “we attempted to contact Puget Sound Condo Group when each deficiency became apparent in order to resolve these issues” But that was never ever brought up once. The issues they had were with not wanting to do a Reserve Study, they wanted to use the cheapest un-licensed contractors, and they wanted to cut corners and do things that were not right and in some cases not legal. Here is a list from the agenda provided by the board for the meeting on or about the 11th of June 2015 at 2:30 pm.  It does not say anything about any issues.   1)  Meeting item from client - PH actual invoices that are outstanding (any and all). PSCG RESPONSE -None were outstanding all were paid. The board was happy with this.   (2)  Meeting item from client - Resolve outstanding $495 refund of easement/legal fee and, following several Board requests, I would like to leave our meeting Wednesday with the refund receipt and our COA copy        of finalized signed easement document.         PSCG RESPONSE -The easement document the lawyer prepared was taken care of by the lawyer. The monies of $495 was to be reimbursed by opposing council and we reached out to them again. Our        agreement ended before we were able to collect on this. The board was happy with this.   (3) Meeting item from client - Please make outstanding reserve deposits before Wednesday, bring receipts.   May and June deposits are not showing.       PSCG RESPONSE - This was done, there reserve account was in a different bank and we manually mailed them checks to deposit, this was taken care of and we provided the deposit receipts from the bank. The                board was happy with this.   (4) Meeting item from client - Despite several requests, the board has not received written copies of Unit #[redacted] late fees, NSF charges and catch-up written agreement payment plan. I need copies at our       meeting       PSCG RESPONSE - This plan was emailed 5/7/15, 6/4/15, & 6/5/15. We also provided a hard copy of the payment plan, the board apologized for missing this three times. The board was happy when they left the      meeting and everything was taken care of the entire meeting lasted about 20 minutes as there were only four items to discuss. It was a good meeting.  Once the relationship had ended we completed our remaining work. We received a letter from [redacted] on July 25th 2015 asking for landscape monies back for services not completed. She has said we did not                respond but in fact we had sent her an email on July 31 2015. And here is what we responded. Hello, I received a copy of your letter regarding landscaping. You sent a termination letter dated June 16th. [redacted] owed landscaping for the month of June. And the prorated amount of the July service. You were invoiced to July 16th. The landscaping contract was specific that 30 days written notice would be needed to cancel the contract. 30 days’ notice was provided on June 16th and the property was serviced until July 16th.  We believe that we did an excellent Job for PH Condo’s. We are very sorry that they were not happy. We did everything in our power to please them but at the end of the day they just did not want to do things right, they wanted to do things wrong and when we discussed doing things right and following the governing documents they decided to end the relationship. It was really too bad because we could have really helped their COA. We love helping people and would love to help them. We really wish them the best and would be happy to help them in the future. PSCG Ownership.

Complaint: [redacted]I am rejecting this response because:
 
 
These comments come from the [redacted] Homeowners Association (HOA) board officers in response to PSCG response received via the Revdex.com website 8/26/15. 
 
Please note, our original complaint is still unresolved against Puget Sound Condo Group (PSCG). We dispute PSCG owner’s entire rebuttal as PSCG’s responses for each item are all inaccurate.  Please post these comments. We want this information available to other HOAs considering hiring PSCG or [redacted] LLC.
 
For the record, [redacted] HOA is well established and is a well-run HOA with internal expertise in accounting, from both our Vice President and Treasurer.  [redacted] owners/residents called loudly for the termination of PSCG based on their inability to meet our high standards of HOA fiscal management.
 
[redacted] HOA maintains extreme dissatisfaction with PSCG services. We strongly disagree with PSCG owners impression that they, “did an excellent job” for us.  Good management companies do not have to be reminded of basic bill paying, dues deposits, transfers, etc. 
 
The March 1st increase in our HOA dues was the first financial management fiasco and indication that PSCG had questionable competence to perform.  Dave W[redacted], at our first meeting with PSCG property manager Dave present, recommended that the [redacted] board implement a flat increase to all homeowners because he had “seen it done”.  It was only after a [redacted] homeowner complained referencing our CCR’s, that Dave changed his mind advising a switch to a percent of ownership increase.  However, PSCG notified [redacted] Homeowners “by mistake”, immediately prior to the rate increase, that the increase was across the board and not by percent of ownership.  This turned out to be a big red-flag of chaos to come.
 
[redacted] HOA dues were not collected or deposited timely by PSCG.  Our bills, especially the utilities & business insurance, were not paid timely – in fact 2 or more months late!  PSCG assertion/excuse that their transition to PSCG using “Bill-Pay” online, is insufficient, especially 3, 4 and 5 months after PSCG took control of financial management.  All bills & notices were forwarded immediately.  [redacted] board officers had to call PSCG sending utilities shut off notices to get these account payable issues corrected. 
 
Regarding [redacted] HOA request for supposed “custom” financial statements and accusation that [redacted] HOA did not understand standard financial reports provided by PSCG:  [redacted] officers fully understood the poor quality reports generated and delivered by PSCG.   PSCG provided very substandard financial reports that contained inaccuracies (still possess these reports with many mistakes, past due accounts in error, and un-deposited funds noted).  [redacted] HOA officers had to ask that PSCG correct these errors, and re-submit accurate report along with a budget vs. actual report (requested several times).  PSCG had prepared reports in Excel format, not QuickBooks (demonstrates PSCG lack of QuickBooks abilities).  Further, at the very beginning of our association with PSCG, [redacted] officers had provided PSCG with our own standard quarterly financial reports from the prior year – prepared in QuickBooks, which PSCG did not seem able to understand or able to recreate.  [redacted] HOA provided prior year backup QuickBooks data to PSCG following industry standards and find it alarming to learn that it took PSCG several hours to “develop” a simple and standard QuickBooks report. 
 
For the record, [redacted] HOA never uses unlicensed contractors for major jobs.
 
Briefly restating the issue, PSCG Owners assert that the [redacted] landscaping contract requires 30 days written notice to cancel.  No [redacted] Homeowners Association officers received verbally, or in writing, said contract or signed said contract. Our [redacted] board was never presented with, nor did the board approve or sign a contract for [redacted] landscape maintenance.  PSCG’s Revdex.com response states that I, as HOA president, authorized said contract verbally. Neither I, nor my housemate [redacted] (who was present at the time) ever saw, reviewed, signed or authorized verbally or in writing said contract with PSCG, [redacted] LLC or Mr. Dave W[redacted].  The question is: who was Dave W[redacted] representing when he signed said contract on behalf of PSCG, [redacted], himself or [redacted] HOA (as our employed business manager)?
 
Dave states that he does not own Puget Sound Condo Group.  However, in his proposal to us, he states, in writing, that he owns & operated this company.  According to the Secretary of State, PSCG is owned by [redacted] Holdings and Investments Solutions, an LLC.  This LLC in turn is owned by another LLC, [redacted].  [redacted] also owns five other related LLC’s and is owned by James O. and Alice W[redacted].  It appears to be a W[redacted] family owned LLC consisting of over 16 active and inactive LLCs.
 
In summary, the [redacted] HOA Board was never presented with, nor did the board approve or sign a contract for [redacted] landscape maintenance.
 
[redacted] HOA documentation shows that PSCG now must present contract evidence authorized by our HOA, that [redacted] owes any payments to [redacted] landscape maintenance. Additionally, [redacted] HOA continues to assert that PSCG must terminate [redacted] landscape maintenance charges as of June 16, 2015, and reimburse money taken June 16, 2015 for services after that date when all [redacted] HOA association with [redacted] and PSCG ended.Sincerely,[redacted]