Puget Sound Energy is one of the absolute worst U.S. companies in existence. It's "Electrify Eastside" and similar schemes are nothing but fraudulent scams. They are about generating income for the utility by building unneeded infrastructure that can be billed back under state agency regulatory rules (which don't do much to regulate) to ratepayers, otherwise known as customers, also known as you and me. The promised benefits for utility customers (again, you and me) will never be realized, because the premises they are based on are bogus. This ethically compromised company only survives because as a utility it is guaranteed a rate of return that a real company does not have. If PSE had to compete in a free market it would have gone belly-up years ago due to its incompetent, corrupt leadership. Efforts have been proposed in the past to replace PSE with a public utility district on the Eastside As the evidence of PSE's malfeasance mounts, I remain hopeful that voters will wise up and get angry and throw these rascals out.
I closed my account on the 4th day of the billing cycle, but PSE billed me the 30-day base.
UNFAIR! PSE does everything to rip off customers.
The base should be prorated.
Thank you for forwarding the additional remarks of Ms [redacted] to our office for reviewHer meter test was assigned on 2/29/to a journeyman who attempted to contact her to schedule a date and time for her meter testThe journeyman will make another attempt to reach Ms*** Sincerely, Puget Sound Energy
Mr [redacted] ,PSE does not send it's statements or disconnection notices via certified mail and are not required to send them via certified mail As stated in our initial response, if you feel PSE is out of compliances with the rules we must adhere to as a regulated utility you do have the option to file a complaint with the Washington State Utilities and Transportation Commission.Regards,PSE Customer Care
Complaint: [redacted] I am rejecting this response because I strongly feel that we are due compensation for the time and energy (I.elost wages and stress created by this gross and careless mistake) spent figuring out this mess and trying to restore powerAlso, just like you had penalized us by closing the old account, opening a new account, charging a reconnect fee, and charging an energy deposit, I too feel that you should be penalizedPrior to setting up electronic billing, you knew where to send the bills because we had been receiving our bills at our current addressAlso, when you disconnected service, you disconnected service at our current addressSo, why did you send the late and final notices to a different address? Can you please explain how this gross error happened?At any rate, we are amending our original request and asking for a credit of $to our billWe appreciate your time in advance and look forward to hearing your response.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I need documentation stating that the accounts are paid in full or are pulled back from all credit bureusI would also like pay off letters mailed or emailed to me for my recordsI need proof of the pull back so that I can share this with my future lenders Sincerely, [redacted]
Dear Mr [redacted] , Per our conversation on October 11, your service was fixed around 2:on October 10th The serviceman's notes state repairs were made to your weatherhead which is customer owned equipment not PSE equipment You advised me that the electrician you hired had informed you that the repairs that were needed were not something he could repair and that he said it was something PSE needed to repair We discussed that you could file a claim with our claims department who could look into the repairs further and I provided you with the claims agent's name and phone number which was Lacy V***, [redacted] Sincerely, Stacey H [redacted] 425-424-
Complaint: [redacted] I am rejecting this response because: this is absolutely falseThey were notified both by phone and in writingWhen we bought the property years ago, they sent generic bill, no name to property while providing service and request personal info for billing, which we provided of courseThey were notified and have info that sale of property was Jan30, They failed to update at their end and refuse to take responsibilityNames and propery sales not only are public information, but PSE is double billing the property address, one to us, and one to new home owner Sincerely, [redacted]
Dear [redacted] , We have reviewed the account referenced here Puget Sound Energy does send notices warning of disconnection for a vacant property, and these are sent to the service location PSE offers a program to automatically assign service to an owner of a property when a tenant notifies PSE that they are no longer responsible for the service to avoid disconnection between tenants This does require that a form is filled out and submitted authorizing PSE to bill the owner each time a tenant stops responsibility for service When this agreement is active, eliminates reconnection charges for the owner in the event the tenant had service disconnected The form can be mailed to you and returned to PSE for this to be active at any rental property you own It also can be submitted online at our website under the Accounts & Services Menu, Your Property, Management Agreement https://pse.com/accountsandservices/YourProperty/Pages/Property-Managers.aspx PSE does charge billing initiation and connection charges in accordance with our published rates and tariffs and the charges on this account are correct If you feel we are not in compliance with our rules and regulations we must adhere to as a regulated utility, you may file a complaint with the Washington State Utilities and Transportation Commission They can be reached at 1-888-333- Thank you, PSE Customer Care
Dear [redacted] ***, We have reviewed your account and disconnection of services for non-payment The bill received in April was $in part due to a returned payment to PSE The previous bill, dated March was $due to the payment of $made on 2/being returned on 3/14/ This amount consisted of the budget payment plan amount due 4/of $143.00, the previous budget payment plan amount due 3/of $143.00, and the returned payment of $143.00, along with the returned payment fee of $and late fees in the amount of $Payment of $was received on 3/31, leaving a balance $outstanding due on 4/19/The April bill sent for $ consisted of the outstanding $304.74, the budget payment of $141.00, and late fees of $ Notices were sent on 4/27/and 5/8/warning of disconnection of service due to nonpayment of the past due amounts Service was disconnected as these amounts were not paid in full When service is disconnected for non payment, the account is closed, and a new account is started A security deposit is charged on the new account, and half of this amount is paid for reconnection of service A final bill is sent on the closed account, along with payment arrangements for any remaining security deposit to be paid on the new account which is what you received At this time, the closed account is paid in full, and the balance is $due 7/20/ No reimbursement of funds will be issued, as all charges and disconnects are valid If you have additional questions about this process, or the balance on the accounts please call PSE Customer Care at 1-888-225- PSE is a regulated utility governed by the WUTCIf you feel PSE is not in compliance with the rules we must adhere to as a regulated utility, you may contact them at 1-888-333- or S Evergreen Park Dr SW, Olympia, WA Thank you, PSE Customer Care
Complaint: [redacted] I am rejecting this response because: I should not be held responsible The other apartment are not going to accept charges Sincerely, [redacted]
Dear Mr [redacted] , Thank you for forwarding your complaint to our office for reviewWe appreciate your bringing this matter to our attention Your complaint states that your payments were misapplied to a closed account rather than to your active account, resulting in disconnection of your electric service I have reviewed your account and found that your payments were remitted electronically to account number [redacted] , which was your account at your prior addressAt your new address, you were initially given a new account number of [redacted] According to our records, your new account number was not added to your online account pay list until April 2, You should have received email confirmations upon making payments, and those confirmations would display the account number that payment was remitted to I would recommend reviewing those emails and the account number displayed within the payment confirmations My review of your account shows that payments were not misappliedThey were posted to the account number specified in the transaction which was not your active account numberThis is why your account became past due and your service was ultimately disconnected for non-payment In your complaint you request to have your deposit and reconnection fee refunded to youAs my review of your account shows that the disconnection was not a result of a PSE error, those charges are valid and will not be refundedHowever, you will be eligible to have your deposit returned to you after it has been paid in full and you have established twelve months of consecutive good-pay history, which means that payment must be received on time and in full for all charges owed Please be advised that your account [redacted] was closed when your service was disconnected and that you have a new account number of [redacted] Please remit payment for all new consumption charges to that new account number I trust that this information will assist in resolving your complaintI apologize for any frustrations you have experienced regarding this matter Sincerely, [redacted] SrEscalated Complaints ExaminerCustomer Care OperationsPuget Sound Energywww.PSE.com
Dear Mr [redacted] , We have verified with our contractor, Hydromax USA that they do have an employee with the last name of C [redacted] who was at this customer’s property inspecting the gas lines for our Gas Leak Survey program Hydromax said that if they are asked by customers what they are doing, they are expected to state that they work for Hydromax USA, contracted by Puget Sound Energy, for the Gas Leak Survey Program and depending on the situation, they may go into further detailTheir employees wear badges- A PSE Branded Badge, A PSE access badge, and a Hydromax USA badgeEach badge has a photo of the employee You do not mention in your complaint if MrC [redacted] told you he worked for Hydromax USA, contracted by Puget Sound Energy, for the Gas Leak Survey Program Please let us know if he didn't so that we can provide that information to Hydromax to discuss with their employee Unfortunately, our call center agents are not able to identify Hydromax employees however if you them that MrC*** told you he worked for Hydromax our call center employees should have advised you that yes, Hydromax is a sub-contractors of ours that inspect our gas lines for our Gas Leak Survey Program I hope this answers your questionsRegards,Customer CarePuget Sound Energy
Complaint: [redacted] I am rejecting this response because: Our account may be closed now, but there is still a $balance remainingThat balance is the accumulation of late fees you tagged on the deposit you have now reveresedSo if you reversed the deposit and credited it to my account , why should I have to pay eighteen months of late fees for a charge that no longer exists? I will be satisfied when you remove the remaining $ of phoney charges on my closed accountI paid every single month, the full electrical charges and taxes of what I usedThis balance is not money owed for a service or a loanAn employee pushed a button on their keyboard over a year and a half ago to add a deposit that you have since fixedNow you can push the same button and remove the year and a half of fees that accrued from your mistakeI shouldn't have to go to collections because of money that never existed Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This months bill is not the one that has the issues All the bills from August tell now did not reflect the amount due in the yellow box.Sincerely, [redacted]
We have completed our investigation of the November 7, disconnection of service and find the disconnection was valid and in compliance with the rules we must adhere to as a regulated utility The rules require us to send disconnection notices prior to disconnection of service and those notices were sent on 10/17/and 10/26/ Copies of those notices are attached Both notices state payment of $must be received no later than November 3, Failure to do so will result in disconnection of service without further notice If you feel PSE is not in compliance with the rules we must adhere to as a regulated utility, you can file a complaint with the WUTC (Washington Utilities and Transportation Commission) They can be reached at 1-888-333-or in person at S Evergreen Park DR SW, Olympia, WA Regards, SH – SrEscalated Complaints Examiner Puget Sound Energy
Thank you for forwarding the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionMs [redacted] states that she moved out of her former address in January but was billed through February 12, Puget Sound Energy received a phone call from Ms [redacted] on February 23, 2016, requesting to end service in her name at [redacted] ** [redacted] ***Service was ended as of that dateMs [redacted] is responsible for services up to February 23rd as that is the first date that she notified PSE that she was no longer residing at the address in questionMs [redacted] may contact the apartment manager for that address to request that they accept billing responsibility for the electric service after January 31, If the apartment manager agrees to do this, they may contact PSE and request that the service be billed to the apartment complex after January 31st so that Ms [redacted] may receive a credit for the services billed to her in FebruaryIf the apartment complex does not contact PSE to accept the billing responsibility after January 2016, Ms [redacted] will remain responsible for the charges billed to her through February 23rd We trust that this information will assist you in closing the complaintWe apologize for any inconvenience Ms [redacted] has experienced regarding this matter Sincerely, Puget Sound Energy
Thank you for forwarding the complaint of [redacted] * [redacted] to our office for reviewWe appreciate his bringing this matter to our attentionMr [redacted] states that PSE refuses to send him a monthly bill and that he is subsequently accruing late pay fees On 4/10/2015, Mr [redacted] opted out of receiving paper bills when he registered his account for e-bills on www.mypse.comPer his request, e-bill statements are sent to him monthly at the email address of his specification, which is [redacted] If the email address on file is not correct, Mr [redacted] can access his online account and update it accordinglyThe late pay fees assessed to Mr [redacted] past due balance are considered valid and will not be waived, as Mr [redacted] monthly e-bills were sent to the email address of his choosing Mr [redacted] account settings are now updated so that he will receive a mailed statement each month in addition to his e-bill statementsThe mailing address that PSE has on file for Mr [redacted] is his service address on Steamboat Island Rd NWIf Mr [redacted] would like his bills to go to an address other than his service address, he can contact PSE’ Customer Service at 1-888-225- We trust that this information will assist you in closing the complaintWe apologize for any inconvenience Mr [redacted] has experienced regarding this matter Sincerely, Puget Sound Energy
Thank you for forwarding the complaint of [redacted] M [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionMs [redacted] states that after a PSE technician visit to repair her water heater on March 11, 2016, water coming from the Emergency Relief Valve on her water heater damaged her carpetShe would like PSE to compensate her for this loss PSE received a damage claim filed by Ms [redacted] on March 15, 2016, which was assigned Claim Number [redacted] GProcessing of claims typically takes approximately thirty days; however, the claims agent working with Ms [redacted] was able to complete his investigation into the matter on March 22, It was ultimately determined that PSE will be unable to compensate Ms [redacted] for her lossDetailed findings will be provided to Ms [redacted] in writing We trust that this information will assist you in closing the complaintWe apologize for any inconvenience Ms [redacted] has experienced as a result of this matter Sincerely, Puget Sound Energy
UNFAIR! PSE does everything to rip off customers.
The base should be prorated.
Thank you for forwarding the additional remarks of Ms [redacted] to our office for reviewHer meter test was assigned on 2/29/to a journeyman who attempted to contact her to schedule a date and time for her meter testThe journeyman will make another attempt to reach Ms*** Sincerely, Puget Sound Energy
Mr [redacted] ,PSE does not send it's statements or disconnection notices via certified mail and are not required to send them via certified mail As stated in our initial response, if you feel PSE is out of compliances with the rules we must adhere to as a regulated utility you do have the option to file a complaint with the Washington State Utilities and Transportation Commission.Regards,PSE Customer Care
Complaint: [redacted] I am rejecting this response because I strongly feel that we are due compensation for the time and energy (I.elost wages and stress created by this gross and careless mistake) spent figuring out this mess and trying to restore powerAlso, just like you had penalized us by closing the old account, opening a new account, charging a reconnect fee, and charging an energy deposit, I too feel that you should be penalizedPrior to setting up electronic billing, you knew where to send the bills because we had been receiving our bills at our current addressAlso, when you disconnected service, you disconnected service at our current addressSo, why did you send the late and final notices to a different address? Can you please explain how this gross error happened?At any rate, we are amending our original request and asking for a credit of $to our billWe appreciate your time in advance and look forward to hearing your response.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I need documentation stating that the accounts are paid in full or are pulled back from all credit bureusI would also like pay off letters mailed or emailed to me for my recordsI need proof of the pull back so that I can share this with my future lenders Sincerely, [redacted]
Dear Mr [redacted] , Per our conversation on October 11, your service was fixed around 2:on October 10th The serviceman's notes state repairs were made to your weatherhead which is customer owned equipment not PSE equipment You advised me that the electrician you hired had informed you that the repairs that were needed were not something he could repair and that he said it was something PSE needed to repair We discussed that you could file a claim with our claims department who could look into the repairs further and I provided you with the claims agent's name and phone number which was Lacy V***, [redacted] Sincerely, Stacey H [redacted] 425-424-
Complaint: [redacted] I am rejecting this response because: this is absolutely falseThey were notified both by phone and in writingWhen we bought the property years ago, they sent generic bill, no name to property while providing service and request personal info for billing, which we provided of courseThey were notified and have info that sale of property was Jan30, They failed to update at their end and refuse to take responsibilityNames and propery sales not only are public information, but PSE is double billing the property address, one to us, and one to new home owner Sincerely, [redacted]
Dear [redacted] , We have reviewed the account referenced here Puget Sound Energy does send notices warning of disconnection for a vacant property, and these are sent to the service location PSE offers a program to automatically assign service to an owner of a property when a tenant notifies PSE that they are no longer responsible for the service to avoid disconnection between tenants This does require that a form is filled out and submitted authorizing PSE to bill the owner each time a tenant stops responsibility for service When this agreement is active, eliminates reconnection charges for the owner in the event the tenant had service disconnected The form can be mailed to you and returned to PSE for this to be active at any rental property you own It also can be submitted online at our website under the Accounts & Services Menu, Your Property, Management Agreement https://pse.com/accountsandservices/YourProperty/Pages/Property-Managers.aspx PSE does charge billing initiation and connection charges in accordance with our published rates and tariffs and the charges on this account are correct If you feel we are not in compliance with our rules and regulations we must adhere to as a regulated utility, you may file a complaint with the Washington State Utilities and Transportation Commission They can be reached at 1-888-333- Thank you, PSE Customer Care
Dear [redacted] ***, We have reviewed your account and disconnection of services for non-payment The bill received in April was $in part due to a returned payment to PSE The previous bill, dated March was $due to the payment of $made on 2/being returned on 3/14/ This amount consisted of the budget payment plan amount due 4/of $143.00, the previous budget payment plan amount due 3/of $143.00, and the returned payment of $143.00, along with the returned payment fee of $and late fees in the amount of $Payment of $was received on 3/31, leaving a balance $outstanding due on 4/19/The April bill sent for $ consisted of the outstanding $304.74, the budget payment of $141.00, and late fees of $ Notices were sent on 4/27/and 5/8/warning of disconnection of service due to nonpayment of the past due amounts Service was disconnected as these amounts were not paid in full When service is disconnected for non payment, the account is closed, and a new account is started A security deposit is charged on the new account, and half of this amount is paid for reconnection of service A final bill is sent on the closed account, along with payment arrangements for any remaining security deposit to be paid on the new account which is what you received At this time, the closed account is paid in full, and the balance is $due 7/20/ No reimbursement of funds will be issued, as all charges and disconnects are valid If you have additional questions about this process, or the balance on the accounts please call PSE Customer Care at 1-888-225- PSE is a regulated utility governed by the WUTCIf you feel PSE is not in compliance with the rules we must adhere to as a regulated utility, you may contact them at 1-888-333- or S Evergreen Park Dr SW, Olympia, WA Thank you, PSE Customer Care
Complaint: [redacted] I am rejecting this response because: I should not be held responsible The other apartment are not going to accept charges Sincerely, [redacted]
Dear Mr [redacted] , Thank you for forwarding your complaint to our office for reviewWe appreciate your bringing this matter to our attention Your complaint states that your payments were misapplied to a closed account rather than to your active account, resulting in disconnection of your electric service I have reviewed your account and found that your payments were remitted electronically to account number [redacted] , which was your account at your prior addressAt your new address, you were initially given a new account number of [redacted] According to our records, your new account number was not added to your online account pay list until April 2, You should have received email confirmations upon making payments, and those confirmations would display the account number that payment was remitted to I would recommend reviewing those emails and the account number displayed within the payment confirmations My review of your account shows that payments were not misappliedThey were posted to the account number specified in the transaction which was not your active account numberThis is why your account became past due and your service was ultimately disconnected for non-payment In your complaint you request to have your deposit and reconnection fee refunded to youAs my review of your account shows that the disconnection was not a result of a PSE error, those charges are valid and will not be refundedHowever, you will be eligible to have your deposit returned to you after it has been paid in full and you have established twelve months of consecutive good-pay history, which means that payment must be received on time and in full for all charges owed Please be advised that your account [redacted] was closed when your service was disconnected and that you have a new account number of [redacted] Please remit payment for all new consumption charges to that new account number I trust that this information will assist in resolving your complaintI apologize for any frustrations you have experienced regarding this matter Sincerely, [redacted] SrEscalated Complaints ExaminerCustomer Care OperationsPuget Sound Energywww.PSE.com
Dear Mr [redacted] , We have verified with our contractor, Hydromax USA that they do have an employee with the last name of C [redacted] who was at this customer’s property inspecting the gas lines for our Gas Leak Survey program Hydromax said that if they are asked by customers what they are doing, they are expected to state that they work for Hydromax USA, contracted by Puget Sound Energy, for the Gas Leak Survey Program and depending on the situation, they may go into further detailTheir employees wear badges- A PSE Branded Badge, A PSE access badge, and a Hydromax USA badgeEach badge has a photo of the employee You do not mention in your complaint if MrC [redacted] told you he worked for Hydromax USA, contracted by Puget Sound Energy, for the Gas Leak Survey Program Please let us know if he didn't so that we can provide that information to Hydromax to discuss with their employee Unfortunately, our call center agents are not able to identify Hydromax employees however if you them that MrC*** told you he worked for Hydromax our call center employees should have advised you that yes, Hydromax is a sub-contractors of ours that inspect our gas lines for our Gas Leak Survey Program I hope this answers your questionsRegards,Customer CarePuget Sound Energy
Complaint: [redacted] I am rejecting this response because: Our account may be closed now, but there is still a $balance remainingThat balance is the accumulation of late fees you tagged on the deposit you have now reveresedSo if you reversed the deposit and credited it to my account , why should I have to pay eighteen months of late fees for a charge that no longer exists? I will be satisfied when you remove the remaining $ of phoney charges on my closed accountI paid every single month, the full electrical charges and taxes of what I usedThis balance is not money owed for a service or a loanAn employee pushed a button on their keyboard over a year and a half ago to add a deposit that you have since fixedNow you can push the same button and remove the year and a half of fees that accrued from your mistakeI shouldn't have to go to collections because of money that never existed Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***-***
Complaint: [redacted] I am rejecting this response because: This months bill is not the one that has the issues All the bills from August tell now did not reflect the amount due in the yellow box.Sincerely, [redacted]
We have completed our investigation of the November 7, disconnection of service and find the disconnection was valid and in compliance with the rules we must adhere to as a regulated utility The rules require us to send disconnection notices prior to disconnection of service and those notices were sent on 10/17/and 10/26/ Copies of those notices are attached Both notices state payment of $must be received no later than November 3, Failure to do so will result in disconnection of service without further notice If you feel PSE is not in compliance with the rules we must adhere to as a regulated utility, you can file a complaint with the WUTC (Washington Utilities and Transportation Commission) They can be reached at 1-888-333-or in person at S Evergreen Park DR SW, Olympia, WA Regards, SH – SrEscalated Complaints Examiner Puget Sound Energy
Thank you for forwarding the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionMs [redacted] states that she moved out of her former address in January but was billed through February 12, Puget Sound Energy received a phone call from Ms [redacted] on February 23, 2016, requesting to end service in her name at [redacted] ** [redacted] ***Service was ended as of that dateMs [redacted] is responsible for services up to February 23rd as that is the first date that she notified PSE that she was no longer residing at the address in questionMs [redacted] may contact the apartment manager for that address to request that they accept billing responsibility for the electric service after January 31, If the apartment manager agrees to do this, they may contact PSE and request that the service be billed to the apartment complex after January 31st so that Ms [redacted] may receive a credit for the services billed to her in FebruaryIf the apartment complex does not contact PSE to accept the billing responsibility after January 2016, Ms [redacted] will remain responsible for the charges billed to her through February 23rd We trust that this information will assist you in closing the complaintWe apologize for any inconvenience Ms [redacted] has experienced regarding this matter Sincerely, Puget Sound Energy
Thank you for forwarding the complaint of [redacted] * [redacted] to our office for reviewWe appreciate his bringing this matter to our attentionMr [redacted] states that PSE refuses to send him a monthly bill and that he is subsequently accruing late pay fees On 4/10/2015, Mr [redacted] opted out of receiving paper bills when he registered his account for e-bills on www.mypse.comPer his request, e-bill statements are sent to him monthly at the email address of his specification, which is [redacted] If the email address on file is not correct, Mr [redacted] can access his online account and update it accordinglyThe late pay fees assessed to Mr [redacted] past due balance are considered valid and will not be waived, as Mr [redacted] monthly e-bills were sent to the email address of his choosing Mr [redacted] account settings are now updated so that he will receive a mailed statement each month in addition to his e-bill statementsThe mailing address that PSE has on file for Mr [redacted] is his service address on Steamboat Island Rd NWIf Mr [redacted] would like his bills to go to an address other than his service address, he can contact PSE’ Customer Service at 1-888-225- We trust that this information will assist you in closing the complaintWe apologize for any inconvenience Mr [redacted] has experienced regarding this matter Sincerely, Puget Sound Energy
Thank you for forwarding the complaint of [redacted] M [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionMs [redacted] states that after a PSE technician visit to repair her water heater on March 11, 2016, water coming from the Emergency Relief Valve on her water heater damaged her carpetShe would like PSE to compensate her for this loss PSE received a damage claim filed by Ms [redacted] on March 15, 2016, which was assigned Claim Number [redacted] GProcessing of claims typically takes approximately thirty days; however, the claims agent working with Ms [redacted] was able to complete his investigation into the matter on March 22, It was ultimately determined that PSE will be unable to compensate Ms [redacted] for her lossDetailed findings will be provided to Ms [redacted] in writing We trust that this information will assist you in closing the complaintWe apologize for any inconvenience Ms [redacted] has experienced as a result of this matter Sincerely, Puget Sound Energy