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Pughs Tire & Service Center Inc

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Reviews Pughs Tire & Service Center Inc

Pughs Tire & Service Center Inc Reviews (7)

went in for oil change in williamston nc .decided to get car inspected .850.00 dollars then 750.00 then total 690.00 final price after 2 power steerin2 power steering pumps and it still sounds awful all kinds of noise,,no problem when I went in no leaks now I have to check every day..rack and pinion assembly .can tell no difference..they just saw a old man with old car and took advantage of me.. car still sounds like crap after two tripsDesired Settlementjust fix my car as it wasBusiness Response Contact Name and Title: [redacted] ManagerContact Phone: XXXXXXXXXXContact Email: [redacted]@pughstireservice.comMr. [redacted] did not make us aware of this issue prior to filing this complaint, however, after this notice, we took action. I was able to contact Mr. [redacted] and arrange to pick up his vehicle from his home. We checked to find that one of the parts installed was not up to the standard expected. We replaced this part free of charge, and delivered the vehicle back to Mr. [redacted] within 24 hours. Upon delivery of the vehicle, Mr. [redacted] inspected the work done and was very pleased with the outcome. He did inform me that he would retract the complaint if he were contacted by the Revdex.com. Consumer Response they came got my car and returned repaired after 3 power steering pumpsFinal Consumer Response

Was informed I was required to have service done which was unnecessary prior to passing NC state safety inspection. On April 27,2015 I went to Pugh's to have my state inspection completed, upon initial inspection by the technician I was informed that prior to passing inspection I would be REQUIRED to have my Serpentine belt and windshield wipers replaced. Unaware of the requirements of the safety inspection I allowed the technician to preform the repairs and was charged in accordance with said repairs. After being informed by someone I was made aware that the repair to the serpentine belt was not only unwarranted but also completely UNNECESSARY. The belt had been inspected by a certified NC DOT mechanic the prior weekend and was found to be in good operational condition. The technician KNOWINGLY misled me into believing a repair was needed that was simply to line the company's pocket. An appointment for a safety inspection that should have cost me $28 ended up costing me $133.00 These practices are not only unethical but also immoral. I'm filing the complaint for the purpose of preventing this from happening to another unknowing victim of these unethical practices!! Desired SettlementI would like a refund for the UNNECESSARY repair of the serpentine belt due to the fact it was not REQUIRED in order for me to pass a SAFETY inspection. The bill for the replacement of the belt was $90. Business Response Contact Name and Title: [redacted] Distrcit ManaContact Phone: [redacted]Contact Email: [redacted]On April 23rd, 2015 [redacted] presented her car for a NC Safety Inspection. During that time our N.C. State Licensed inspector observed that the car needed wiper blades and a serpentine belt (power steering) ( both safety issues) to pass her inspection. She was told of what she needed and agreed at that time with no objection to these repairs. Under North Carolina Administrative Code for Vehicle Inspection Guide section 19A NCAC03D.0535 Steering Mechanism Section (b) The steering mechanism shall NOT be approved if: #4 Power steering system shows visible leaks "or" the power steering belt is loose or WORN. Pugh's has been in business for 70 years and we strive to DO THE RIGHT thing which is to keep our customers safe even if it means offering or doing repair that they may not expected to have to spend money on. We feel that there was no victim here, nothing was unethical and/ n immoral!With all of this said it does surprise me that [redacted] did not reach out to the store manager nor did she make any effort to contact me, the District manager so that we could have addressed her issue in a more professional manner. AS always Pugh's will always do our best to make a customer happy even in situations where we acted properly so if she would like to contact me or allow me to contact her I am sure we can come to a resolution that is in the best interest of both parties. Our Management team does a great job in helping our clients who choose to talk person to person rather than using social media.Thank YouPugh's

Took vehicle to shop with sporadic shudder, requesting they check transmission for slippage. They ran "diagnostics" so they can "properly diagnose". $863.07 later they replaced the Intake Manifold Runner Control Actuator, intake gaskets, and a coolant flush. Vehicle had to be returned for same symptoms plus interior electronics shorting out. They said they didn't install correctly and it was shorting out. Supposedly fixed. Received NO documentation for this visit. Returned vehicle again for same exact vibration symptoms, and am given an estimate over the phone of $1,500 - $2,800 for torque converter. Upon arrival to get truck, I am given a written estimate of $4,018.20. Truck is worse than when I first took it as it has developed cooling leak...you smell it every time you turn it on. Pugh's says they are two unrelated problems, and they initially ran the "diagnostics" because I had a Check Engine light on, which was never the case.Desired SettlementWant my truck fixed, on their dime. Their misrepresenting the accuracy of the information acquired from the $59.95 "diagnostics" borders on fraud. I have already spent $863.07 on a "repair" that was totally useless.Business Response Contact Name and Title: [redacted]Contact Phone:[redacted]Contact Email: [redacted]Pugh's Tire & Service Centers prides itself on customer satisfaction and have done so during our 70 years of business. In reference to Mr.[redacted] Revdex.com case#[redacted] we performed computer engine analysis diagnostics and checked all his fluids including the trans fluid ( which was at correct level) on his car as he requested on his first visit on 2/23/2015. Our technicians drove car and did not find any drivability issue. Once he returned to the shop the car did have a stored code of p2006 intake runner control stuck closed- bank 1" we tested and verified that this was an issue. Mr. [redacted] was given this information and agreed to our repair and the cost involved. Repair was completed, car was test driven again with no known drivability issue. Mr. [redacted] did return on 3/6/2015, "two weeks later" with the interior lights not working which was the result of an electrical plug not attached under hood, plugged in and resolved but at this time he stated that the car was shuttering while driving. Our technicians test drove the car and we DID recreate the issue and with further testing found that the issue was coming from the torgue converter in the transmission. Mr. [redacted] was given the price for this repair and chose not to have the work completed. We would be glad to help Mr. [redacted] with some credit towards this repair but we in no way agree with his claim that we did not give a true diagnostic, we repaired with his consent, what the car computer told us w the issue was along with testing the intake runner control ( which was not operating to dealer specs). We will not fix this car at our cost but again I would be glad to try and help save Mr. [redacted] as much money as possible to get the car fixed.[redacted] and I ( [redacted]) are both aware of this issue and would be willing to help in some way but again we will not replace a transmission at our cost. Unfortunately Mr. [redacted] appears to have been having two totally separate issues with his car and we fixed the only one we could verify on 2/23/2015Any further communication can be done through me on this matter and we look forward to helping Mr. [redacted] in the near future.Thank You[redacted]District Manager Pugh's Tire & Service Centers

They failed to perform an alignment that was purchased.On 11/18/2010 I purchased 4 tires with an alignment (order # XXXXXXX). After having the tires rotated twice in a one year period, I noticed significant wear on two of the tires. The tires that spent the most time on the front of the car. The car was taken in for another rotation. We asked them to check to see if the alignment was performed and according to their records, it was not. On 23 Jan 2013 I called their service department and spoke to their manager, [redacted] who said he would look into it. I followed up on 3 Feb and 12 March, because they had not responded. In the march 12th email, I indicated that I would contact the Department of Justice if they did not respond within 48 hours. My case was forwarded to [redacted] who contacted me by phone and offered to sell me two tires for what he called half off, $250. Then over a two week period, they continued to harass me by phone during my working hours. However, I did not feel that offer was acceptable as 1) all four tires had been affected and 2) I paid $500 for four tires. I contacted the DOJ, but their response was that they could not help me because my case was not a class action case. Pugh's response to the DOJ was that I could have hit a pot hole and ruined my alignment. My case has been that they cannot provide proof that the alignment was ever performed. Their computer system shows that it was not performed, but I have a receipt and bank statement showing that it was paid for. Now, tires that should have lasted 6 or more years have to be replaced prior to inspection.Desired SettlementThey need to provide a check to cover another company's replacement costs of the four tires with mounting, balancing, and alignment fees because I will not take my vehicle back to their shop.Business Response Contact Name and Title: [redacted] Contact Phone: [redacted]Contact Email: [redacted]@pughstireservice.comMr. [redacted] I feel very confidant telling you that the alignment was preformed. We have been in business 68 years and we do not charge customers for services we didn't perform. Our policy is that we can not warranty nor stand behind alignments for 2 plus years. The fact is, is that we could set your alignment in spec. and you COULD hit something that day and "knock" the wheel alignment out of spec. This is a fact not an opinion but a fact. I'm not saying that this did happen, but it can easily happened so that's why your vehicle manufacture and the automotive industry recommends you have your alignment checked every 6 months because its easily "knocked" out of spec not to mention suspension sag and etc.. I am extremely sorry that we did not meet or exceed your expectations at Pugh's we do indeed strive to do so. Mr. [redacted] I am also very sorry that it upset you and you felt harassed when I was calling, emailing, and texting you to try my best to contact you and resolve this issue. I was doing everything I could to make you feel like we were NOT ignoring you nor your complaint, because we take every complaint very serious. I did offer to greatly discount the tires that you needed replaced below our cost on the tires however we were willing to step up to the plate and help Mr. [redacted] just because he felt unsatisfied not because we did anything wrong. I was willing to follow through with whatever the DOJ said, however they ruled that Pugh's owed Mr. [redacted] nothing, however we are still willing to greatly discount and help Mr. [redacted] on any future purchases at Pugh's Tire & Service Centers. [redacted]Director of OperationsPugh's Tire & Service Centers[redacted]Final Consumer Response While I appreciate their confidence that they performed an alignment, they cannot produce ANY evidence that it was done. Their work order does NOT show any request that an alignment be performed. Therefore, their service technician would not have performed it. They are claiming that the alignment was ruined after I left the shop, but I still contend that no alignment was performed. If it was, they could prove it. For whatever reason they cannot or will not. They did offer to replace two of the four worn tires at $250, which was half of what I paid for four tires ($557.80 for four tires. I can provide receipts). I do not feel that it was adequate as all four tires were affected. So I was expected to carry the burden by replacing the other tires at full cost. With their discount plus full price on the other two tires ($250 + ($557.80/2) = $528.90) I would have paid 94.8% of the original purchase price. To me, 5.2% is not much of a discount. I registered my first complaint to them within a year of purchase. Within two years I have had to replace all four tires just to be able to pass inspection. I would also like to mention that the DOJ recommended that I take them to small claims court (I can provide the paperwork). However, I am hoping to avoid that option as I do not live in the area any more. While I do believe that they are a reputable company, I understand that mistakes can happen. If they truly want to step up to the plate, they can issue a refund. A discount on future purchases will not work as I WILL NOT take any of my vehicles back to any of their stores after the way this has been handled.

Did not receive good customer service from Pugh's Tire service in Greenville NC. I received service from Pugh's Tire service in Greenville NC on 3/26/2016, for my 2003 Dodge Ram pick-up truck for brake problems. My order number is XXXXXXX for $775.12. I paid for this amount with my Pugh's credit card and my visa card. I advised the Pugh's customer service representative to let me know how much my bill will be to get my breaks fix and advise me if I will have enough money on my Pugh's credit card, so I will know if I will have to wait in order to get my brakes fix. So they started to work on my brakes without letting me know if my card had enough money to cover the bill. I did not have my Pugh's card on me, so they ran my account number through the system and found my account information but did not call me to talk to the Pugh's credit card services. They went on and did the work anyway, without letting me know about my Pugh's credit card. So when the service was completed, they charged $275.00 to my Pugh's credit card and $500.12 to my visa card. I advised them that I do not have the money to pay the rest and that I advised them they should have come to me and ensure that I had enough money to cover the bill. They told me they will have to have the $500.12 or they will have to keep my truck. I asked them how am I suppose to get home? They replied they do not know and that is my problem. They were so rude to me. So now I am in the whole with my visa card and have no way to get gas food and other necessities, because I paid the $500.12. Their customer service was very poor.Desired SettlementI would like for the business to provide me with a full or partial refund on my bill for poor customer services. Business Response Contact Name and Title: [redacted] District ManContact Phone: XXXXXXXXXXContact Email: [redacted]@pughstireservice.comcase #XXXXXXX Mr. [redacted] came to our store on 3/26/16 Saturday) with a concern for a loud brake noise. Our technician checked the brakes and discovered the front brakes were less than 1% and needed new pads and rotors and the rear brakes also needed to be changed with new pads and new rotors. A full estimate "was" made for the customer and they AGREED to the price and the work was started. "AFTER" The [redacted] agreed to our prices and the work was started they ask our sales staff to call [redacted] ( [redacted] credit card) and get his credit card number because he had left his card at home. The credit card company was called and they gave us his number. ( I have a full two page write up from our sales staff which can be given to the Revdex.com) The issue was at the END of the transaction we went to check out the customer and he did not have enough credit available to pay for the work that he had "AGREED:" to and at that point he ask our staff to help him call [redacted] and try to get a high available credit limit which did not happen.I in no way see what we could have done to help MR. [redacted] avoid this situation as he never stated he had a concern about how much credit he had available and/or he never stated he was concerned about how he would pay for the work to be completed. Mr. [redacted]'s was able to use another credit card he had to pay the bill. Both Mr. and [redacted] displayed their displeasure with not being given a higher credit limit from the [redacted] company and how they wish they would have know before the work was completed. We wish the same as we do not like situations like this for our staff or our customers!![redacted]'s will always try to help clients in anyway possible but in this case I stand behind my staff and how they tried every way possible to help the [redacted]!!!Again I have a full page report and ca copy of the sales receipt for the Revdex.com that can be sent to attach to this "complaint".We are here to try and help our customers and I feel my guys went above and beyond in trying to help the [redacted] family get back on the road safely>Thank You[redacted]District Manager[redacted]'s Tire & Service Center's

I had rear brake service done on a 2003 Chrysler van, after picking the vehicle up after so called repair I heard a noise in the right rear brake assembly. I took the tire and the brake drum off and the brake hardware feel out. I also noticed the brakes were not functioning properly and checked the brake fluid and it was almost empty from a leak at the brake cylinder which was not defective before the repair. I told the manager I would get the repair done at the dealership in town. He said give him the opportunity to make the repair right. Against my better judgment, I returned the vehicle back to be repaired properly. The vehicle was there for a day and 1/4. After picking the vehicle up for the second time for this repair, I carried it home and visually checked the brakes myself. Upon taking the right rear brake drum off, the adjuster arm feel on the floor, it did not have the spring attached to it. I am going to fix the brakes myself to do it right. My main concern is I paid for a job to be done and done right, it was not even after a second chance. The first trio home could have resulted in an accident or worse. I would like to know what I can do to prevent this from happening again to some one else. I still have some other issues I need to resolve with this business in which case I will have to seek a lawyer. I am not asking to make money on this all I want is my vehicle fixed right, which I am going to do myself. I should not have to do this, I paid for a service that I did not receive, even after a second chance.Product_Or_Service: Rear Brake ServiceOrder_Number: XXXXXXXDesired SettlementI want the local Chrysler dealer to fix the vehicle and Pugh's Tire service to pay the bill. Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@pughstireservice.comAll of the work done at a Pugh's Tire Service center carries a warranty on labor and parts. Mr. [redacted] is welcome to have us repair this car at the Williamston and/or one of our Greenville Locations. We will not be sending this car to a dealer for a brake repair job. If Mr. [redacted] chooses we will refund only the money he spent with us on having his brakes repaired which was $84 plus tax which would be the total refund - Period.Mr. [redacted] brought the car back to us last week and we replaced all of the brake hardware for free and then he went home and took in back apart himself which I find odd.We are always willing to work with our clients to resolve issues in a timely matter and our warranty is honored at all Pugh's Tire & Service center locations. Mr. [redacted] can get his refund of $84 plus tax by letting one of the Management team members know.Consumer Response I did not talk to Mr. [redacted]. I talked to [redacted] which was supposed to be the manager at the Williamston location. Why am I getting feed back from someone at another location? The vehicle was not fixed properly when Pugh's had their second chance in Williamston. I will not waste my time when I know this is not going to be resolved. As you find it odd that I checked the brakes after the second time proves to me that this could go on for some time with no resolution. This is the last time I will waste my time for this stupidity. I am getting the vehicle fixed and will not recommend [redacted]'s service to anyone. Final Business Response Mr. [redacted] has been offered to bring his car back to Pugh's as our work is warrantied and/or we will gladly refund the $84 he spent with us on a rear brake job. We will gladly honor both of the previously mentioned offers but no we will not pay to have his brakes repaired at the dealership. As the District Manager for all Pugh's locations I am always in communication with our managers just as I was with [redacted] about Mr. [redacted]'s concern. Pugh's takes great pride in helping all of wonderful customers just as we would with Mr. [redacted].We will gladly stand behind the offers that have been extended.[redacted]District Manager[redacted]'s Tire & Service CentersGreenville, Washington, WilliamstonXXX-XXX-XXXX

I took my windstar into the shop needed a complete inspection. Now I have a registration and inspection ticket on my license nowI brought the car ready to be inspected. They said I need to replace the front intake and then get the horn air bag fixed. I got everything completed.. My father and I specifically said get the car ready and completed for inspection. after driving 20 miles something popped back up and despite needed it to be driven 20 miles, still doesn't matter. Came back monday 04-11-2016 to get it inspected and they came back and said I needed to get spark plugs fixed, I said how are my spark plugs that bad within 20 miles. If they were that bad should have gotten it fixed when I first brought it up there. On the way to get it reinspected got pulled over since they didn't want to identify the issue. Clearly they have failed to realize the fact this is an urgent matter and we gave them the green light to get it fixed even before.. If you are telling me now I have to get the spark plugs fixed since the 20 miles has passed well should have told me it is the spark plugs from the beginning.Desired SettlementI want a massive discount on my bill, providing discount on the inspection doesn't resolve the issue. I want them to pay for the repair I will pay for the part but the repair cost is free due to the fact that should have been done the first time. Now I have a $215 ticket on my hands Business Response Contact Name and Title: [redacted] District ManContact Phone: XXXXXXXXXXContact Email: [redacted]@pughstireservice.comWe made contact with Mr. [redacted] and worked together to try and resolve his issue. We gladly helped him by not charging him any labor to replace his spark plugs and hope to help him again in the future.The team at Pugh's on Greenville Blvd. is always happy to earn our customers business and to build a trusting relationship and we consider this Revdex.com complaint resolved and closed.Thank You[redacted]District Manager Pugh's Tire & Service Centers

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Description: Auto Repair Services, Wheel Alignment, Fr & Axle Service - Auto, Tire Repair Shops, Brake Shops, Tire Dealers

Address: 1259 Brentway Ave, Williamston, North Carolina, United States, 27892-7569

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