I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will close this case, if I can receive a new contract as stated and if possible get my information updated Can a new contract as stated with full credit, to include the outstanding balance that will be transferred over, please be emailed to me at: [redacted] and the mailing address is: [redacted] *** My new legal name is: [redacted] Regards, [redacted]
Dear Ms [redacted] , We will mail you a new contract in the name of [redacted] and give you credit for the payments you have made to date toward the balanceWe ask that you fill out an ACH form for the remainder due so we can carry your balance in-house Please sign all documents and return them to usBecause of the misunderstanding, we will make your membership currentYour next annual fee will be due next JulyIf you have any questions or concerns please call us at ext [redacted] (Sue ***)We look forward to servicing all your travel needs in the future Sincerely, Condominium Travel Club Kyle [redacted] Vice President of Sales
If I understand you correctly you believe you should be current with your membership because you have been paying an extra above your monthly payment and you thought that covered the annual dues You also claim you have not received an annual dues statement You also state that you divorced your spouse since your purchase and would like him off the contract Firstly, thank you for your on time payments of your membership purchase through all the turmoil you have been through The extra payments you made were applied to your balance so you certainly received credit for your efforts We do not apply extra payments to your annual dues unless that arrangement is made at the time of your purchase and that is why your account went inactive.We billed you for your annual dues at the address and email given at the time of your purchase [redacted] *** and email [redacted] Since you are divorced and moved that is probably why you did not see the annual dues statementWe cannot simply remove [redacted] from the contract without going through the steps we described but we certainly can draw up a new contract with you, give you credit for all the payments you made and make you current so we can start servicing you Please provide us with your current address and email so we can take care of this for youWe apologize for the inconvenience and will get it resolved as soon as we hear from youSincerely, Condominium Travel Club, Inc Kyle [redacted] Vice President of Sales
Please also see attachments.Dear Ms [redacted] :We received your Revdex.com complaint and appreciate the opportunity to address your concerns It is our understanding that you feel your promotional cruise should have been “free” and you are claiming we are “refusing to deliver” said cruise You also mention we are “shady company no boss or ceo announced.”The Promotional rate cruise you were offered is an excellent value; however, we did not communicate to you in word or in writing that it was ‘Free’ If you cruise within the parameters of the certificate (off peak sailings and inside cabins) you would only pay Port Charges and TaxesYou wanted peak sailings and other cabin offers which we are happy to accommodate but it increased your cost Below are the details of what transpired You were in touch with the Promotional Cruise Department more than timesYou did not book anything so there is no money to refund The CEO and President of the company is [redacted] He has been in that position since 1988.Our records indicate that you attended our sales presentation in Tampa Fl on 3/26/and received a promotional cruise certificate for attending Per the enclosed copy the Details of Participation (Exhibit A) of which you received prior to attending the sales presentation and you signed acknowledging understanding; the promotional cruise is not free Terms and conditions reference, “Cruise requests must be made at leads days before cruise departure.” As well as, “Travelers are responsible for all expense not included in the offer, such as but not limited to; government imposed taxes, port charges and fees ($145-$215, agency fees ($85-$250), transfers, fuel and cruse line imposed surcharges or any incidental expenses such as pone calls, gratuities, or entertainment not included during the cruise.” Terms and conditions further explain, “You will receive preferred pricing with this certificate Promotional rates are available on select sailings only Certificate is valid for an entry level (1A) cabin in low season Destinations ports and itineraries are subject to changes and are based on cruise line availabilityOff-peak sailing dates are used Peak sailings differ based on cruse line itineraries but typically include all major holidays plus March through August sailings.”Furthermore, our records show you signed the enclosed Welcome Survey (Exhibit B) while attending the sales presentation By signing this form you acknowledged that you understood “ vacation certificate as a promotional gift, all hotel, airport taxes, service charge, administrative fees, agency fees, cruise taxes, shipping and handling, any passenger fuel charges, gratuities, alcoholic beverages, and port charges are the responsibility of the vacation certificate user, unless specified otherwise.”The Promotional Cruise Department received your Cruise Reservation Form which indicated you registered your promotional cruise certificate on Sunday, 10/26/ Your CRF noted you were interested in sailing with Royal Caribbean in a A cabin out of Miami for days either December 21, 2014, January 1, or March 7, You requested two holiday sailings within the day requirement as well as a peak sailing date which is considered an upgrade and may limit availability Although your request did not meet the terms and conditions outlined, you received an immediate response that they had received your request and were working on it Promotional Cruise Requests and related correspondence is handled in the order that they are receivedOn 11/25/the Promotional Cruise Department emailed you quotes based on availability at that time It is our understanding we offered your Carnival Cruises lines instead of Royal Caribbean because their 1A cabins were sold out We offered you a promotional rate on the Carnival Victory sailing 12/13/for nights at a taxes and port charges rate of $per person Even though this was not a date you requested, we wanted to offer it so you could see what your price would be if you decided not to upgrade and travel during a holiday time or peak season We did provide you pricing options for Carnival Ecstasy sailing 12/22/for nights at $per person as well as Carnival Victory sailing 3/2/for nights at $per person.On 12/9/after receiving a few short emails from you, the Promotional Cruise Department again emailed you quotes based on the availability at that time We offered you a promotional rate on the Carnival Ecstasy sailing 12/19/for nights at $per person and the Carnival Sensation sailing 12/18/for nights at $per person Again so you could see what your rate without the upgrade of traveling during holiday or peak sailings would be We also offered you Carnival Sensation sailing 12/21/for nights at $per person and the Carnival Paradise sailing 12/22/for nights for $per person.We have explained how the certificate works, and the fees associated with the promotion We have provided service to you as outlined in the Details of Participation of the Promotional Cruise offer To date a booking has not been made because you had altered the booking form document the Promotional Cruise Department sent to you And you failed to return a signed an unaltered booking form to our office In your Revdex.com response you noted a purchase price of $and a dispute amount of $250.00, however, since a booking has not been made there is no money owed to you.We have been in business for over years and currently have an A+ Revdex.com rating We are transparent in the services we offer as a company and provide information of our department’s on our website [redacted] Feel free to take a look.We are happy to continue serving your Promotional Cruise Certificate as outlined in the Details of Participation If you are interested in moving forward, please contact Ashley Rice via email at [redacted] or by phone at 1-877-453-ext123.We look forward to servicing your travel needs! Sincerely, [redacted] Customer Service DirectorPulaski Tickets & Tours, Inc.Condominium Travel Club, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This letter sent by an employee at Condominium Travel verified that I only attempted to use their service one time and they failed to keep their bargainYet they still expect me to pay over five thousand dollars for a service ive never usedI did call and left a message to the number they providedThis number was to their finance department to complete my purchase, NOT to solve the issue regarding sales promises.I do not want to buy this product! I want to report Pulaski for extortion!In the very least I should hear a response from the company I'm reportingOr have I reported wrong and should be reporting both companies? Regards, [redacted]
Please see attached response to send to [redacted] regarding her complaint We are requesting that you NOT post her membership contract onlinePlease call me at ###-###-#### if there are any issues with thatThank youRonda C***
If I understand you correctly you claim: “I received a certificate for a free cruise from PulaskiThe certificate states I will only have to pay taxes and feesI attempted to make reservationsI looked on [redacted] cruise websiteThe taxes and fees totaled $per personPulaski is changing me $per personI ask whyI was told that the extra fee is a non commission fee that [redacted] chargesI called [redacted] [redacted] stated their company never changes a non commission fee.” The Cruise Certificate you received was for a promotional cruise to visit Condominium Travel Club’s sales center and listen to a preview/sales seminar about their services The Certificate is free but the promotional cruise is not As stated in the offer It is discounted to $to $per person depending on the itinerary you choose As described in the certificate the money covers government imposed taxes, port charges and non-commissionable fees The non-commissionable fees are part of what we pay to [redacted] for the cruise What you see on the [redacted] website only shows the taxes and port chargesAs proof of that, we provided you a screenshot of what we see when we book the cruise for youBefore you visited the sales center, we provided you the written terms of the offer including the price and how we calculate it, which you agreed to and signed (see attached)You were offered a Promotional rate cruise with a Savings of approximately $which was substantially more than $savings we stated on the original offerWe apologize for any misunderstandingSincerely, Condominium Travel Club Kyle HVice President Sales Here is the contact history we have in our records along with the cruise offer and savings we presented to you: 6/5/– email pricing and info waiting to hear backVS 6/8/– emailed updated pricing and info waiting to hear backVS 6/28/17- Called and spoke with as he was very angry about why his taxes, fees and port expenses were so much more than [redacted] 's, I had explained to [redacted] that when booking with [redacted] directly the non-commissionable fees are included in their cruise fare, however when we quote it is a part of the fee's as per the terms and conditions on the back of his certificate [redacted] stated that he was going to call [redacted] so he could prove that we were lying to get more out of him, I explained that he can call [redacted] if he wished and he hung up- CM 7/17/17- Emailed updated pricing- CM - Also emailed him a screen shot of what we see on [redacted] ’s website (this is attached) It explains in detail where the pricing is coming from 7/18/17- Received email from [redacted] & responded- CM [redacted] is only charging $per person in tax and fees Your fees are too much Response: Hello [redacted] , Unfortunately per the terms and conditions on the back of your certificate, Fort [redacted] is not one of the ports of departure included in the certificate therefore the pricing is at a preferred rate which is a significant savings off the public rate however it is no longer just the taxes, fee's and port expenses! I hope this email helps to clarify your concerns! Have a wonderful day! [redacted] Cruise offers: [redacted] Port of Departure: [redacted] FlCruise date: 10/19/Gross Public Price: $per person Client Quote: $per person Savings: $for the cabin [redacted] Port of Departure: Fort [redacted] (not offered as option at Promotional Cruise Certificate, offered as courtesy to client) Cruise date: 9/14/Gross Public Price: $per person Client Quote: $per person Savings: $for the cabin
We invite you to contact us so that we may review the benefits of your membership, as outlined in your contract, with you As per the terms and conditions regarding flat-rate condo pricing: Flat Rate Week - Weeks consist of days / nights lodgingStandard Flat Rates are as follows: Sfor a bedroom /studio unitYou may upgrade to larger units for an additional $per bedroom per week(2BR @ / 3BR @ 699)FLAT RATE prices only apply to weeks obtained through the "Condominium Request Form"Simply fill out and submit the Condominium Request Form, either online or print and mail or fax it to usFLAT RATE pricing does not apply to all-inclusive resortsMajor metropolitan cities do not qualify for FLAT RATE pricing We provide a service to you so you don’t have to do any of the work yourselfOur services include but are not limited to cruises at net rates, discounted vacation packages, wholesale Condominium weeks as well as unlimited Hot Weeks that start as low as $for the week You also have access to wholesale supplier websites where you can browse through the priced condo inventory and book the condo yourself onlineWe would be happy to work with you to help you navigate our websites and utilize your many platinum agent membership benefits We also have recorded tutorial videos available on our website to assist you We apologize for any confusion you may have experienced in utilizing your flat-rate condo benefits Thank you for the opportunity to assist you and if I can be of further assistance, please do not hesitate to contact me on our toll-free number 877-453-at ext Have an excellent day! Customer Service Condominium Travel Club
Dear Mr [redacted] , If I understand you correctly you claim, “I was offered a promotional cruise that I had months to useI agreed to put down a deposit that would go towards the cruiseWe were unable to find a date for the cruise according to the options they gave me so I asked for my deposit of back that was on Since then I have sent them numerous emails and called themEach time I called all I got was a recording to leave a message and they will contact me within hoursNeither my calls or emails have been answered and I am very frustratedI have used another travel agency with no problems and they were very helpfulAt this point all I am looking for is my refund.” According to the Promotional Cruise Department, you wished to book a cruise on 9/11/out of Port [redacted] There were no cruises sailing out of Port [redacted] at that time.They asked you for an alternative date but you decided to ‘pass on our offer’They did not take a deposit on the cruise you were requestingIn fact, they never take deposits on the Promotional cruisesOnce they have confirmed the dates of a trip they ask the customer to pay for the taxes and fees in full to secure the cruiseThe Promotional Cruise Department responds to all calls and have spoken to you about your claim on several occasionsIf we can be of any further assistance please let us knowSincerely, Condominium Travel Club, IncKyle HVice President of Sales
Mr***, We understand you have been in contact with our office multiple times since the enrollment of your membership We have reviewed your membership profile with us, and it is determined that you have not wanted to pursue the understanding of what your membership entails You enrolled with us on 11/13/2014, we called you on 11/14/for our courtesy "welcome call" as we do to all members During that call, there was no discussion of cancelling your membership On 12/2/14, you then called to request condominiums, at that time you decided to cancel your membershipThis cancellation request was out of the contracts RoR; therefore, we are unable to grant the request submitted We will be happy to help you get the most out of your membership at any time during our office hours! Please call any of our agents at 315-298- Thank you, Kyle [redacted] Vice President of Sales Condominium Travel Club
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I will close this case, if I can receive a new contract as stated and if possible get my information updated Can a new contract as stated with full credit, to include the outstanding balance that will be transferred over, please be emailed to me at: [redacted] and the mailing address is: [redacted] *** My new legal name is: [redacted] Regards, [redacted]
Dear Ms [redacted] , We will mail you a new contract in the name of [redacted] and give you credit for the payments you have made to date toward the balanceWe ask that you fill out an ACH form for the remainder due so we can carry your balance in-house Please sign all documents and return them to usBecause of the misunderstanding, we will make your membership currentYour next annual fee will be due next JulyIf you have any questions or concerns please call us at ext [redacted] (Sue ***)We look forward to servicing all your travel needs in the future Sincerely, Condominium Travel Club Kyle [redacted] Vice President of Sales
If I understand you correctly you believe you should be current with your membership because you have been paying an extra above your monthly payment and you thought that covered the annual dues You also claim you have not received an annual dues statement You also state that you divorced your spouse since your purchase and would like him off the contract Firstly, thank you for your on time payments of your membership purchase through all the turmoil you have been through The extra payments you made were applied to your balance so you certainly received credit for your efforts We do not apply extra payments to your annual dues unless that arrangement is made at the time of your purchase and that is why your account went inactive.We billed you for your annual dues at the address and email given at the time of your purchase [redacted] *** and email [redacted] Since you are divorced and moved that is probably why you did not see the annual dues statementWe cannot simply remove [redacted] from the contract without going through the steps we described but we certainly can draw up a new contract with you, give you credit for all the payments you made and make you current so we can start servicing you Please provide us with your current address and email so we can take care of this for youWe apologize for the inconvenience and will get it resolved as soon as we hear from youSincerely, Condominium Travel Club, Inc Kyle [redacted] Vice President of Sales
Please also see attachments.Dear Ms [redacted] :We received your Revdex.com complaint and appreciate the opportunity to address your concerns It is our understanding that you feel your promotional cruise should have been “free” and you are claiming we are “refusing to deliver” said cruise You also mention we are “shady company no boss or ceo announced.”The Promotional rate cruise you were offered is an excellent value; however, we did not communicate to you in word or in writing that it was ‘Free’ If you cruise within the parameters of the certificate (off peak sailings and inside cabins) you would only pay Port Charges and TaxesYou wanted peak sailings and other cabin offers which we are happy to accommodate but it increased your cost Below are the details of what transpired You were in touch with the Promotional Cruise Department more than timesYou did not book anything so there is no money to refund The CEO and President of the company is [redacted] He has been in that position since 1988.Our records indicate that you attended our sales presentation in Tampa Fl on 3/26/and received a promotional cruise certificate for attending Per the enclosed copy the Details of Participation (Exhibit A) of which you received prior to attending the sales presentation and you signed acknowledging understanding; the promotional cruise is not free Terms and conditions reference, “Cruise requests must be made at leads days before cruise departure.” As well as, “Travelers are responsible for all expense not included in the offer, such as but not limited to; government imposed taxes, port charges and fees ($145-$215, agency fees ($85-$250), transfers, fuel and cruse line imposed surcharges or any incidental expenses such as pone calls, gratuities, or entertainment not included during the cruise.” Terms and conditions further explain, “You will receive preferred pricing with this certificate Promotional rates are available on select sailings only Certificate is valid for an entry level (1A) cabin in low season Destinations ports and itineraries are subject to changes and are based on cruise line availabilityOff-peak sailing dates are used Peak sailings differ based on cruse line itineraries but typically include all major holidays plus March through August sailings.”Furthermore, our records show you signed the enclosed Welcome Survey (Exhibit B) while attending the sales presentation By signing this form you acknowledged that you understood “ vacation certificate as a promotional gift, all hotel, airport taxes, service charge, administrative fees, agency fees, cruise taxes, shipping and handling, any passenger fuel charges, gratuities, alcoholic beverages, and port charges are the responsibility of the vacation certificate user, unless specified otherwise.”The Promotional Cruise Department received your Cruise Reservation Form which indicated you registered your promotional cruise certificate on Sunday, 10/26/ Your CRF noted you were interested in sailing with Royal Caribbean in a A cabin out of Miami for days either December 21, 2014, January 1, or March 7, You requested two holiday sailings within the day requirement as well as a peak sailing date which is considered an upgrade and may limit availability Although your request did not meet the terms and conditions outlined, you received an immediate response that they had received your request and were working on it Promotional Cruise Requests and related correspondence is handled in the order that they are receivedOn 11/25/the Promotional Cruise Department emailed you quotes based on availability at that time It is our understanding we offered your Carnival Cruises lines instead of Royal Caribbean because their 1A cabins were sold out We offered you a promotional rate on the Carnival Victory sailing 12/13/for nights at a taxes and port charges rate of $per person Even though this was not a date you requested, we wanted to offer it so you could see what your price would be if you decided not to upgrade and travel during a holiday time or peak season We did provide you pricing options for Carnival Ecstasy sailing 12/22/for nights at $per person as well as Carnival Victory sailing 3/2/for nights at $per person.On 12/9/after receiving a few short emails from you, the Promotional Cruise Department again emailed you quotes based on the availability at that time We offered you a promotional rate on the Carnival Ecstasy sailing 12/19/for nights at $per person and the Carnival Sensation sailing 12/18/for nights at $per person Again so you could see what your rate without the upgrade of traveling during holiday or peak sailings would be We also offered you Carnival Sensation sailing 12/21/for nights at $per person and the Carnival Paradise sailing 12/22/for nights for $per person.We have explained how the certificate works, and the fees associated with the promotion We have provided service to you as outlined in the Details of Participation of the Promotional Cruise offer To date a booking has not been made because you had altered the booking form document the Promotional Cruise Department sent to you And you failed to return a signed an unaltered booking form to our office In your Revdex.com response you noted a purchase price of $and a dispute amount of $250.00, however, since a booking has not been made there is no money owed to you.We have been in business for over years and currently have an A+ Revdex.com rating We are transparent in the services we offer as a company and provide information of our department’s on our website [redacted] Feel free to take a look.We are happy to continue serving your Promotional Cruise Certificate as outlined in the Details of Participation If you are interested in moving forward, please contact Ashley Rice via email at [redacted] or by phone at 1-877-453-ext123.We look forward to servicing your travel needs! Sincerely, [redacted] Customer Service DirectorPulaski Tickets & Tours, Inc.Condominium Travel Club, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This letter sent by an employee at Condominium Travel verified that I only attempted to use their service one time and they failed to keep their bargainYet they still expect me to pay over five thousand dollars for a service ive never usedI did call and left a message to the number they providedThis number was to their finance department to complete my purchase, NOT to solve the issue regarding sales promises.I do not want to buy this product! I want to report Pulaski for extortion!In the very least I should hear a response from the company I'm reportingOr have I reported wrong and should be reporting both companies? Regards, [redacted]
Please see attached response to send to [redacted] regarding her complaint We are requesting that you NOT post her membership contract onlinePlease call me at ###-###-#### if there are any issues with thatThank youRonda C***
If I understand you correctly you claim: “I received a certificate for a free cruise from PulaskiThe certificate states I will only have to pay taxes and feesI attempted to make reservationsI looked on [redacted] cruise websiteThe taxes and fees totaled $per personPulaski is changing me $per personI ask whyI was told that the extra fee is a non commission fee that [redacted] chargesI called [redacted] [redacted] stated their company never changes a non commission fee.” The Cruise Certificate you received was for a promotional cruise to visit Condominium Travel Club’s sales center and listen to a preview/sales seminar about their services The Certificate is free but the promotional cruise is not As stated in the offer It is discounted to $to $per person depending on the itinerary you choose As described in the certificate the money covers government imposed taxes, port charges and non-commissionable fees The non-commissionable fees are part of what we pay to [redacted] for the cruise What you see on the [redacted] website only shows the taxes and port chargesAs proof of that, we provided you a screenshot of what we see when we book the cruise for youBefore you visited the sales center, we provided you the written terms of the offer including the price and how we calculate it, which you agreed to and signed (see attached)You were offered a Promotional rate cruise with a Savings of approximately $which was substantially more than $savings we stated on the original offerWe apologize for any misunderstandingSincerely, Condominium Travel Club Kyle HVice President Sales Here is the contact history we have in our records along with the cruise offer and savings we presented to you: 6/5/– email pricing and info waiting to hear backVS 6/8/– emailed updated pricing and info waiting to hear backVS 6/28/17- Called and spoke with as he was very angry about why his taxes, fees and port expenses were so much more than [redacted] 's, I had explained to [redacted] that when booking with [redacted] directly the non-commissionable fees are included in their cruise fare, however when we quote it is a part of the fee's as per the terms and conditions on the back of his certificate [redacted] stated that he was going to call [redacted] so he could prove that we were lying to get more out of him, I explained that he can call [redacted] if he wished and he hung up- CM 7/17/17- Emailed updated pricing- CM - Also emailed him a screen shot of what we see on [redacted] ’s website (this is attached) It explains in detail where the pricing is coming from 7/18/17- Received email from [redacted] & responded- CM [redacted] is only charging $per person in tax and fees Your fees are too much Response: Hello [redacted] , Unfortunately per the terms and conditions on the back of your certificate, Fort [redacted] is not one of the ports of departure included in the certificate therefore the pricing is at a preferred rate which is a significant savings off the public rate however it is no longer just the taxes, fee's and port expenses! I hope this email helps to clarify your concerns! Have a wonderful day! [redacted] Cruise offers: [redacted] Port of Departure: [redacted] FlCruise date: 10/19/Gross Public Price: $per person Client Quote: $per person Savings: $for the cabin [redacted] Port of Departure: Fort [redacted] (not offered as option at Promotional Cruise Certificate, offered as courtesy to client) Cruise date: 9/14/Gross Public Price: $per person Client Quote: $per person Savings: $for the cabin
We invite you to contact us so that we may review the benefits of your membership, as outlined in your contract, with you As per the terms and conditions regarding flat-rate condo pricing: Flat Rate Week - Weeks consist of days / nights lodgingStandard Flat Rates are as follows: Sfor a bedroom /studio unitYou may upgrade to larger units for an additional $per bedroom per week(2BR @ / 3BR @ 699)FLAT RATE prices only apply to weeks obtained through the "Condominium Request Form"Simply fill out and submit the Condominium Request Form, either online or print and mail or fax it to usFLAT RATE pricing does not apply to all-inclusive resortsMajor metropolitan cities do not qualify for FLAT RATE pricing We provide a service to you so you don’t have to do any of the work yourselfOur services include but are not limited to cruises at net rates, discounted vacation packages, wholesale Condominium weeks as well as unlimited Hot Weeks that start as low as $for the week You also have access to wholesale supplier websites where you can browse through the priced condo inventory and book the condo yourself onlineWe would be happy to work with you to help you navigate our websites and utilize your many platinum agent membership benefits We also have recorded tutorial videos available on our website to assist you We apologize for any confusion you may have experienced in utilizing your flat-rate condo benefits Thank you for the opportunity to assist you and if I can be of further assistance, please do not hesitate to contact me on our toll-free number 877-453-at ext Have an excellent day! Customer Service Condominium Travel Club
Dear Mr [redacted] , If I understand you correctly you claim, “I was offered a promotional cruise that I had months to useI agreed to put down a deposit that would go towards the cruiseWe were unable to find a date for the cruise according to the options they gave me so I asked for my deposit of back that was on Since then I have sent them numerous emails and called themEach time I called all I got was a recording to leave a message and they will contact me within hoursNeither my calls or emails have been answered and I am very frustratedI have used another travel agency with no problems and they were very helpfulAt this point all I am looking for is my refund.” According to the Promotional Cruise Department, you wished to book a cruise on 9/11/out of Port [redacted] There were no cruises sailing out of Port [redacted] at that time.They asked you for an alternative date but you decided to ‘pass on our offer’They did not take a deposit on the cruise you were requestingIn fact, they never take deposits on the Promotional cruisesOnce they have confirmed the dates of a trip they ask the customer to pay for the taxes and fees in full to secure the cruiseThe Promotional Cruise Department responds to all calls and have spoken to you about your claim on several occasionsIf we can be of any further assistance please let us knowSincerely, Condominium Travel Club, IncKyle HVice President of Sales
Mr***, We understand you have been in contact with our office multiple times since the enrollment of your membership We have reviewed your membership profile with us, and it is determined that you have not wanted to pursue the understanding of what your membership entails You enrolled with us on 11/13/2014, we called you on 11/14/for our courtesy "welcome call" as we do to all members During that call, there was no discussion of cancelling your membership On 12/2/14, you then called to request condominiums, at that time you decided to cancel your membershipThis cancellation request was out of the contracts RoR; therefore, we are unable to grant the request submitted We will be happy to help you get the most out of your membership at any time during our office hours! Please call any of our agents at 315-298- Thank you, Kyle [redacted] Vice President of Sales Condominium Travel Club