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Puleo International Inc

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Puleo International Inc Reviews (1)

Review: I called to order a replacement treestand for my tree as it stopped workingThe lady I spoke to told me should could not look up what tree I had that I would have to measure the diameter of the hole and order it onlineSo I didI measured the hole on my stand to 1/inchwhich is what I orderedWhen I received the tree stand it was way to big for my tree and while it lite up the color wheel did not rotate like it shouldI measured the hole the same way I did my previous tree and it was 3ish inches, not the same sizeI sent it back[redacted] who is apparently the customer service manager called meI had also emailed with her previouslyTo tell me they would refund the base price but not the overpriced shipping of #for UPS groundNow mind you when I sent the tree back, day priority form UPS it only cost $so I was totally overcharged for shipping to begin with
She told me that I don't know how to measure and the base they sent me was 1/that they don't carry a inch base yet I measured both the exact same way and the one they sent was way to bigIt was getting heated and as a customer service manager she should not be raising her voice and arguing with me that I don't know how to measureIf that's what she's going to blame this on then when I called to order the base in the 1st place they should have helped meI told her I expected the refund and that I would dispute it with my credit card company because they sent me a defective base and one that was not the correct sizeI told her I didn't want to argue with her anymore as she was ruining my day and she hung up on me
Absolutely terrible customer serviceWhat happened to the days of the customer is right, and especially when I believe that I am.Desired Settlement: I expect to be refunded for the cost of the product and the cost of them shipping it to me, especially as I had to pay to ship it back
Order #: [redacted] Payment Method: [redacted] (Credit Card)
Additional payment information :
Shipping Method: UPS Ground
---------- [redacted] 4.5' or 5' Fiber Optic Green B Stand
Price: $
Amount: $
Subtotal of Items: $
Global Discount: $
Promo Code Discount: $
Quantity Discount: $
Discounted Subtotal: $
Shipping & Handling: $
Total for this Order: $

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Description: Electric Equipment - Service & Repair

Address: 3630 Kennedy Road, South Plainfield, New Jersey, United States, 07080


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