Hello, My customer service department did not stop responding to her She was told that we were not able to get her another remote as this item has been discontinued for over 4+ years I have even reached out to the factory to see if there is a universal remote and was told that they no longer make the item so they cannot get another remotePlease let me know how you would like me to proceed.Regards, [redacted] ***eCommerce Manager
Hello, Per the receipt this item was purchased in 2009, over years ago As I stated before it is out of the warranty period I have attempted to find a remote but as I stated we do not make the remote nor the item anymore I have contacted our manufacturing facility and the remote is no longer available I will search our facility to see if we can find a working remote but you would be required to purchase it as again it is out of warranty Please advise
Complaint: [redacted] I am rejecting this response because:Again, we started from the beginning asking about this, and continued to date The order is below and as you can see this was the most expensive thing Regards, [redacted] Order Number: [redacted] Order Date: 11/11/Shipping Info: [redacted] CO80107-9215US ProductQuantityStatus/TrackingShipping MethodTotal Price [redacted] / 9' Estate Garland [redacted] 2ND DAY EXPEDITED $/ Standard Tree Storage Bag 7' to 9' No Rolling Stnd [redacted] 2ND DAY EXPEDITED $/ Santa Bag Large [redacted] 2ND DAY EXPEDITED $/ Santa Bag Large [redacted] 2ND DAY EXPEDITED $/ Santa Bag Large [redacted] 2ND DAY EXPEDITED $/ 60" Musical Nutcracker [redacted] 2ND DAY EXPEDITED $/ Countdown to Christmas [redacted] TRUCK $Order Subtotal: $1,Shipping: $Tax: $Total: $1, [redacted] Total Price includes all applicable discounts at time of purchase
Hello, My customer service department did not stop responding to her She was told that we were not able to get her another remote as this item has been discontinued for over 4+ years I have even reached out to the factory to see if there is a universal remote and was told that they no longer make the item so they cannot get another remotePlease let me know how you would like me to proceed.Regards, [redacted] ***eCommerce Manager
Hello, Per the receipt this item was purchased in 2009, over years ago As I stated before it is out of the warranty period I have attempted to find a remote but as I stated we do not make the remote nor the item anymore I have contacted our manufacturing facility and the remote is no longer available I will search our facility to see if we can find a working remote but you would be required to purchase it as again it is out of warranty Please advise
Complaint: [redacted] I am rejecting this response because:Again, we started from the beginning asking about this, and continued to date The order is below and as you can see this was the most expensive thing Regards, [redacted] Order Number: [redacted] Order Date: 11/11/Shipping Info: [redacted] CO80107-9215US ProductQuantityStatus/TrackingShipping MethodTotal Price [redacted] / 9' Estate Garland [redacted] 2ND DAY EXPEDITED $/ Standard Tree Storage Bag 7' to 9' No Rolling Stnd [redacted] 2ND DAY EXPEDITED $/ Santa Bag Large [redacted] 2ND DAY EXPEDITED $/ Santa Bag Large [redacted] 2ND DAY EXPEDITED $/ Santa Bag Large [redacted] 2ND DAY EXPEDITED $/ 60" Musical Nutcracker [redacted] 2ND DAY EXPEDITED $/ Countdown to Christmas [redacted] TRUCK $Order Subtotal: $1,Shipping: $Tax: $Total: $1, [redacted] Total Price includes all applicable discounts at time of purchase