I bought my Pullrite 5th wheel hitch 4 years ago that included a 5 year warranty. During a recent outing I heard a loud pop sound near the hitch. Having to move the 5th wheel in three days (my spot was reserved by someone else) and then pulling it to Florida, it was crucial my hitch and rig was safe. [redacted], an employee of Pulliam Enterprises asked for pictures and analyzed what was required to fix my hitch. Over the course of the next two days, [redacted] sent me the part (no charge except for shipping) required but after further analysis determined my hitch torqued and bent to the degree of unservicability. It is important to note, I did NOT lubricate the hitch as required by specific manufacturing guidlines and in NO way was this a defective hitch. Because of negligence on my part, I ruined my hitch. [redacted] ofered to replace my hitch with shipping costs only, SHe was forthright, responsive when I called, returned my emails and telephone calls promptly. I will write the President of Pulliam and express my deepest gratitiude and thanks for her outstanding support. Not only will my trip to Florida be less expensive but because of her diligence I now feel safe pulling my 5th wheel 2400 miles. OUTSTANDING CUSTOMER SUPPORT (caps on PURPOSE)! If anyone reads this and wants more information, please feel free to email me for more specifics! I would consider it difficult for any company to surpass the customer servce from Pulliam.
I bought my Pullrite 5th wheel hitch 4 years ago that included a 5 year warranty. During a recent outing I heard a loud pop sound near the hitch. Having to move the 5th wheel in three days (my spot was reserved by someone else) and then pulling it to Florida, it was crucial my hitch and rig was safe. [redacted], an employee of Pulliam Enterprises asked for pictures and analyzed what was required to fix my hitch. Over the course of the next two days, [redacted] sent me the part (no charge except for shipping) required but after further analysis determined my hitch torqued and bent to the degree of unservicability. It is important to note, I did NOT lubricate the hitch as required by specific manufacturing guidlines and in NO way was this a defective hitch. Because of negligence on my part, I ruined my hitch. [redacted] ofered to replace my hitch with shipping costs only, SHe was forthright, responsive when I called, returned my emails and telephone calls promptly. I will write the President of Pulliam and express my deepest gratitiude and thanks for her outstanding support. Not only will my trip to Florida be less expensive but because of her diligence I now feel safe pulling my 5th wheel 2400 miles. OUTSTANDING CUSTOMER SUPPORT (caps on PURPOSE)! If anyone reads this and wants more information, please feel free to email me for more specifics! I would consider it difficult for any company to surpass the customer servce from Pulliam.