Pulse Urgent Care Center

We are sorry to learn that the patient did not have a satisfactory visit with our clinicWe have a clinic protocol to handle this type of issue and this is the first we have heard of any problemThe Revdex.com is the wrong venue to voice this type of complaintOur suggestion is to bring in the other doctors notes and discuss this issue with managementFrom there it will be channeled through the quality assurance protocol of the clinicA suggested resolution to this complaint would then be made

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Conditional acceptance I will contact the business via phone and speak to management.....but according to their online reviews they do NOT work with unsatisfied patients With this in mind I will give them a try If this does not get resolved I have started to file a claim with The State Medical Board of California I do NOT want another patient to go to this facility and be told wrong information I will give it a try....but not holding out hope

I am rejecting this response because just about everything in the business response was inaccurate. I have been told months ago that the "check is in the mail". If they have sent it and I receive it this week then I will consider this matter resolved however the tactics used are unacceptable.

We are sorry to learn that the patient did not have a satisfactory visit with our clinic. We have a clinic protocol to handle this type of issue and this is the first we have heard of any problem. The Revdex.com is the wrong venue to voice this type of complaint. Our suggestion is to...

bring in the other doctors notes and discuss this issue with management. From there it will be channeled through the quality assurance protocol of the clinic. A suggested resolution to this complaint would then be made.

This patient was seen at our clinic. As a new patient having Covered California, we have no way of verifying how long they have had their policy and if it is up to date, therefore, it is our corporate policy that we have a set amount for them to pay upfront. The billing office has no documentation...

that she called several times. After the insurance paid, she did have a credit on her account. The refund request for $15.00 was sent to our corporate office, a check was issued and sent on April 18, 2016. This complaint was received in our office on 4/20/2016. This complaint was resolved before receiving your documentation.

Review: I was seen at this clinic on 10-23-15. They had me pay a higher copay then my insurance ultimately deemed was my responsibility. After speaking to them on the phone they acknowledged that they owed me the over payment and even told me the check was being sent but still have not refunded the money despite my several phone conversations and letters sent to them.Desired Settlement: Simply want them to send me my refund.

Business

Response:

This patient was seen at our clinic. As a new patient having Covered California, we have no way of verifying how long they have had their policy and if it is up to date, therefore, it is our corporate policy that we have a set amount for them to pay upfront. The billing office has no documentation that she called several times. After the insurance paid, she did have a credit on her account. The refund request for $15.00 was sent to our corporate office, a check was issued and sent on April 18, 2016. This complaint was received in our office on 4/20/2016. This complaint was resolved before receiving your documentation.

Consumer

Response:

I am rejecting this response because just about everything in the business response was inaccurate. I have been told months ago that the "check is in the mail". If they have sent it and I receive it this week then I will consider this matter resolved however the tactics used are unacceptable.

Review: I took my son here due to waking up with a swollen eye. We were seen on 1/11/2015. When the male nurse came in he seemed very knowledgeable and asked a bunch of questions. He said the eye definitely looked swollen. He said doctor would be right in. After a minute or two a female doctor came in. She asked a couple questions then very quickly examined the eye. She said she could not tell by looking at it that it was swollen but we obviously could. She then said she had no idea what was wrong... it didn't look like pink eye...it could be a sty. She asked if I had any triple antibiotic ointment at home like Neosporin. I said yes. She instructed us to pull his lower lid out and insert a glob of Neosporin into his eye. She said do it at bedtime as it won't be as much of a mess. We left. That evening we put the Neosporin into his eye and he immediately said it burns. It made me wonder so I did an internet search and all over the internet it says DO NOT PUT INTO EYE....EXTERNAL USE ONLY. I then grabbed the tube and read it and it also said EXTERNAL USE ONLY....DO NOT PUT INTO EYE. We immediately flushed the eye. It is now more swollen and I have had to make an appointment with my doctor (wasn't open on the weekend).Desired Settlement: I want a refund of the $107.00 they charged me to be seen. This doctor didn't know what she was doing and now I have to go to another doctor and pay to have him be seen. I paid in good faith that the doctor would at least be knowledgeable and not further harm my son. I am very upset that a doctor gave me instructions that caused my sons eye to burn and is now more swollen.

Business

Response:

We are sorry to learn that the patient did not have a satisfactory visit with our clinic. We have a clinic protocol to handle this type of issue and this is the first we have heard of any problem. The Revdex.com is the wrong venue to voice this type of complaint. Our suggestion is to bring in the other doctors notes and discuss this issue with management. From there it will be channeled through the quality assurance protocol of the clinic. A suggested resolution to this complaint would then be made.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Conditional acceptance. I will contact the business via phone and speak to management.....but according to their online reviews they do NOT work with unsatisfied patients. With this in mind I will give them a try. If this does not get resolved I have started to file a claim with The State Medical Board of California. I do NOT want another patient to go to this facility and be told wrong information. I will give it a try....but not holding out hope.